hp color LaserJet 5500 5500n, 5500dn, 5500dtn, 5500hdn use
hp color LaserJet 5500 series printer User Guide
Copyright and License © Copyright Hewlett-Packard Company, 2002 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Part number: C9656-90905 First edition: September 2002 Trademark Credits Adobe is a trademark of Adobe Systems Incorporated. Arial is a U.S. registered trademark of the Monotype Corporation. Energy Star and the Energy Star logo are U.S.
Table of contents 1 Printer basics Quick access to printer information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 World Wide Web links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 User guide links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Where to look for more information . . .
Job storage limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Job held timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray behavior options: use requested tray and manually feed . . . . . . . . . . . . . . . . . . . . . . . PowerSave Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recycled paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-sided (duplex) printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control panel settings for automatic 2-sided printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Options for binding 2-sided printing jobs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7 Maintenance Managing the print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 HP print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Non-HP print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Print cartridge authentication . . . . . . . . . . . . . . . . . .
Appendix A Working with memory and print server cards Printer memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Printing a configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Installing memory and font DIMMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Glossary Index viii EN_WW
Printer basics This chapter contains information on becoming familiar with the printer features.
Quick access to printer information World Wide Web links Printer drivers, updated HP printer software, product information, and support may be obtained from the following URL: • http://www.hp.com/support/lj5500 Printer drivers may be obtained from the following sites: • • • • • In China: ftp://www.hp.com.cn/support/lj5500 In Japan: ftp://www.jpn.hp.com/support/lj5500 In Korea: http://www.hp.co.kr/support/lj5500 In Taiwan: http://www.hp.com.tw/support/lj5500 or the local driver website: http://www.dds.
HP Jetdirect Print Server Administrator’s Guide—Instructions to configure and troubleshoot the HP Jetdirect print server. Accessory and Consumable Installation Guides—Step-by-step instructions, supplied with the printer’s optional accessories and consumables, for installing the printer’s accessories and consumables. Using the printer User Guide—Detailed information on using and troubleshooting the printer. Available on the CD-ROM that came with the printer.
HTML (Online) User Guide—Detailed information on using and troubleshooting the printer. Available at http://www.hp.com/support/lj5500. Once connected, select Manuals.
Printer configurations Thank you for purchasing the HP Color LaserJet 5500 series printer. This printer is available in the configurations described below. HP Color LaserJet 5500 The HP Color LaserJet 5500 printer is a four-color laser printer that prints 22 A4 pages per minute (ppm) A4 and 21 letter size ppm. • • • Trays.
HP Color LaserJet 5500dn The HP Color LaserJet 5500dn printer includes the features of the 5500n, plus an HP Jetdirect 615N printer server EIO network card and automatic 2-sided (duplex) printing. HP Color LaserJet 5500dtn The HP Color LaserJet 5500dtn includes the features of the 5500dn, additional 500-sheet paper feeder (Tray 3), a stand, and a total of 160 MB of SDRAM.
HP Color LaserJet 5500hdn The HP Color LaserJet 5500hdn includes the features of the 5500dtn including the additional 500-sheet paper feeder (Tray 3) and stand, hard disk, a total of 160 MB of SDRAM, and another 500-sheet paper feeder (Tray 4).
Printer features This printer combines the quality and reliability of Hewlett-Packard printing with the features listed below. For more information on printer features, see the Hewlett-Packard website at http://www.hp.com/support/lj5500.
Paper handling • • • • • • Accessories Connectivity • • • • • • • • • • • • Supplies EN_WW • • • • Prints on paper from 76 by 127 mm (3 by 5 inches) up to 312 by 470 mm (12.3 by 18.5 inches). Prints on paper with weights from 60 g/m2 to 200 g/m2 (16 to 53 lb bond). Prints on a wide range of media types including glossy, labels, overhead transparencies, and envelopes. Multiple gloss levels. A 500-sheet paper feeder (Tray 2) that supports paper sizes from 148 by 210 mm (5.8 by 8.
Walk around The following illustrations identify the locations and names of key components of this printer.
Back/side view 1 2 3 4 5 6 7 8 EN_WW output bin on/off switch Tray 3 (optional) Tray 4 (optional) EIO connection (quantity 3) FIR (Fast infrared) connection parallel connection power connection Walk around 11
Printer software Included with the printer is a CD-ROM containing the printing system software. The software components and printer drivers on this CD-ROM help you use the printer to its fullest potential. See the getting started guide for installation instructions. Note For the latest information about the printing system software components, view the ReadMe files on the CD-ROM. This section summarizes the software included on the CD-ROM.
Additional drivers The following drivers are not included on the CD-ROM, but are available from the Internet or from HP Customer Care. • • • • • • OS/2 PCL 5c/6 printer driver OS/2 PS printer driver Windows NT 3.51 PCL 5c, Windows NT 3.51 PS (only through the HP Color LaserJet 4500 driver) UNIX model scripts Linux drivers Windows 3.1x (HP Color LaserJet 4550 driver) Note The OS/2 drivers are available from IBM and are packaged with OS/2.
• • Quickly find peripherals based on parameters such as IP address, color capability, and model name. Easily organize peripherals into logical groups, with virtual office maps for easy navigation. For the latest information about HP Web Jetadmin go to http://www.hp.com/go/webjetadmin. UNIX The HP Jetdirect Printer Installer for UNIX is a simple printer installation utility for HP-UX and Solaris networks. It is available for download from HP Customer Care Online at http://www.hp.com/support/net_printing.
Other components and utilities Several software applications are available for Windows and Macintosh OS users, as well as for network administrators. These programs are summarized below.
Print media specifications For optimum results, use conventional 75 g/m2 to 90 g/m2 (20 to 24 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges. Supported paper weights and sizes Normal orientation loads long-side first into the printer. This is the preferred orientation because it allows for longer consumable life and increased printer speed. However, some paper sizes can be loaded short-side first.
Tray 1 Dimensions Standard size tough paper (Letter/A4, Letter-R, A4-R, Legal, Executive, JIS B5, B5-R, A5, A5-R, 11 by 17, A3) Weight or thickness Capacity 0.10 to 0.13 mm thick (4 to 5 mils thick) Maximum stack height: 10 mm (0.4 in) Minimum size tough paper 76 by 127 mm (3 by 5 in) 0.10 to 0.13 mm thick (4 to 5 mils thick) Maximum stack height: 10 mm (0.4 in) Maximum size tough paper 312 by 470 mm (12.3 by 18.5 in) 0.10 to 0.13 mm thick (4 to 5 mils thick) Maximum stack height: 10 mm (0.
Tray 2 and optional Trays 3 and 4 Maximum size glossy paper Dimensions 297 by 432 mm (11.7 by 17 in) Weight or thickness 2 60 to 163 g/m (16 to 43 lb bond) Standard size label (Letter/A4, Letter-R, A4-R, Legal, Executive, JIS B5, B5-R, A5, A5-R, 11 by 17, A3) Capacity 200 sheets Maximum stack height: 50 mm (2 in) Minimum size label 148 by 210 mm (5.8 by 8.3 in) Maximum stack height: 10 mm (0.4 in) Maximum size label 297 by 432 mm (11.7 by 17 in) Maximum stack height: 10 mm (0.
Control panel This chapter contains information on the printer control panel, which provides control of printer functions and communicates information about the printer and print jobs.
Control panel overview The control panel provides control of printer functions and communicates information about the printer and print jobs. Its display provides graphic information about printer and supplies status, making it easy to identify and correct problems.
The top-level screen on the display has three areas: message, prompt, and supplies gauge. Printer display 1 2 3 4 Message area Prompt area Supplies gauge Print cartridge colors from left to right: black, magenta, yellow, and cyan The message and prompt areas of the display alert you to the state of the printer and tell you how to respond. The supplies gauge shows the consumption levels of print cartridges (black, magenta, yellow, cyan).
Control panel buttons Use the buttons on the control panel to perform printer functions and to navigate and respond to menus and messages in the display.
Interpreting control panel indicator lights Control panel indicator lights 1 2 3 Ready Data Attention Indicator On Off Flashing Ready Printer is online (able to accept and process data). Printer is offline or is turned off. Printer is attempting to stop printing and go offline. Processed data is present in the printer, but more data is needed to complete the job. Printer is not processing or receiving data. Printer is processing and receiving data. A critical error has occurred.
Control panel menus You can perform most routine printing tasks from the computer through the printer driver or software application. This is the most convenient way to control the printer, and will override the printer control panel settings. See the help files associated with the software, or for more information on accessing the printer driver, see Printer software. You can also control the printer by changing settings in the printer control panel.
Menu hierarchy The following tables list the menu hierarchies of each menu. To access the menus 1. Press once to access MENUS. 2. Press or 3. Press to select the appropriate option. 4. Press to return to the previous level. 5. Press to exit the menus. to navigate the listings. MENUS RETRIEVE JOB INFORMATION PAPER HANDLING CONFIGURE DEVICE DIAGNOSTICS SERVICE Retrieve job menu (for printers with a hard disk) See Retrieve job menu (for printers with a hard disk) for more information.
Paper handling menu See Paper handling menu for more information. PAPER HANDLING Tray 1 SIZE Tray 1 TYPE Tray 2 SIZE Tray 2 TYPE Tray 3 SIZE Tray 3 TYPE Tray 4 SIZE Tray 4 TYPE Configure device menu See Configure device menu and Changing printer control panel configuration settings for more information.
SYSTEM SETUP JOB STORAGE LIMIT (for printers with a hard disk) JOB HELD TIMEOUT (for printers with a hard disk) COLOR/MONO MIX TRAY BEHAVIOR POWERSAVE TIME PERSONALITY CLEARABLE WARNINGSS AUTO CONTINUE SUPPLIES LOW JAM RECOVERY LANGUAGE I/O I/O TIMEOUT PARALLEL INPUT EIO X (Where X=1, 2, or 3.) RESETS RESTORE FACTORY SETTINGS POWERSAVE RESET SUPPLIES Diagnostics menu See Diagnostics menu for more information.
Retrieve job menu (for printers with a hard disk) The retrieve job menu allows you to view listings of all stored jobs. 28 Menu item Description A list of stored jobs appears. Scroll through the list to find a specific stored job. NO STORED JOBS If there are no stored jobs, this message appears in place of the list.
Information menu Use the information menu to access and print specific printer information. EN_WW Menu item Description PRINT MENU MAP Prints the control panel menu map, which shows the layout and current settings of the control panel menu items. See Printer information pages. PRINT CONFIGURATION Prints the printer configuration page.
Paper handling menu The paper handling menu allows you to configure input trays by size and type. It is important to correctly configure the trays with this menu before you print for the first time. Note If you have used previous HP LaserJet printers, you might be accustomed to configuring Tray 1 to first mode or cassette mode. To mimic the settings for first mode, configure Tray 1 for size = ANY and type = ANY.
Configure device menu The configure device menu allows you to change or reset the default print settings, adjust the print quality, and change the system configuration and I/O options. Printing menu These settings affect only jobs without identified properties. Most jobs identify all of the properties and override the values set from this menu. This menu can also be used to set default paper size and type. Menu item Values Description COPIES 1 - 32000 Allows you to set the default number of copies.
Menu item Values Description PRINT PS ERRORS OFF Allows you to select to print PS error pages. ON PCL FORM LENGTH ORIENTATION Allows you to configure settings for the printer control language. FONT SOURCE FONT NUMBER FONT PITCH FONT POINTSIZE SYMBOL SET APPEND CR TO LF Print quality menu This menu allows you to adjust all aspects of print quality, including calibration, registration, and color half tone settings.
System setup menu The system setup menu allows you to make changes to general printer configuration default settings such as PowerSave Time, printer personality (language), and jam recovery. See Changing printer control panel configuration settings for more information. Menu item Values Description JOB STORAGE LIMIT 1-100 Sets the limit for the maximum number of jobs stored on the hard disk at the printer. See Job storage limit for more information.
Menu item Values Description CLEARABLE WARNINGSS JOB Sets whether a warning is cleared on the control panel or when another job is sent. ON See Clearable warnings for more information. AUTO CONTINUE OFF ON Determines printer behavior when the system generates an Auto Continuable error. See Auto continue for more information. SUPPLIES LOW STOP CONTINUE JAM RECOVERY OFF ON AUTO LANGUAGE A listing of available languages appears. Sets low supplies reporting options.
Resets menu The resets menu allows you to reset factory settings, disable and enable PowerSave, and update the printer after new supplies are installed. Menu item Values Description RESTORE FACTORY SETTINGS None Allows you to clear the page buffer, remove all perishable personality data, reset the printing environment, and return all default settings to factory defaults. However, this menu does not restore HP Jetdirect network settings to factory default values.
Diagnostics menu The diagnostics menu allows you to run tests that can help you identify and solve problems with the printer. 36 Menu item Description PRINT EVENT LOG This item will print an event log that will display the last 50 entries in the printer event log, starting with the most recent. SHOW EVENT LOG This item displays the last 50 events on the control panel display, starting with the most recent.
Changing printer control panel configuration settings By using the printer control panel, you can make changes to general printer configuration default settings such as tray size and type, PowerSave Time, printer personality (language), and jam recovery. The printer control panel can also be accessed from a computer by using the setting page of the embedded Web server. The computer shows the same information that the control panel shows. For more information, see Using the embedded Web server.
5. Press to select SYSTEM SETUP. 6. Press to highlight JOB HELD TIMEOUT. 7. Press to select JOB HELD TIMEOUT. 8. Press or 9. Press to set the time period. to select the appropriate time period. 10. Press PAUSE/RESUME. Tray behavior options: use requested tray and manually feed Tray behavior allows two user-defined options: • • USE REQUESTED TRAY—Selecting EXCLUSIVELY ensures that the printer will not automatically select another tray when you indicate that a specific tray should be used.
10. Press or to select ALWAYS or UNLESS LOADED. 11. Press to set the behavior. 12. Press PAUSE/RESUME. PowerSave Time The adjustable PowerSave Time feature reduces power consumption when the printer has been inactive for an extended period. You can set the length of time before the printer goes into PowerSave mode to 1 MINUTE, 15 MINUTES, 30 MINUTES, or to 1 HOUR, 1.5 HOURS, 2 HOURS, or 4 HOURS. The default setting is 30 MINUTES. Note The printer display dims when the printer is in PowerSave mode.
Personality This printer features automatic personality (printer language) switching. • • • AUTO configures the printer to automatically detect the type of print job and configure its personality to accommodate that job. PCL configures the printer to use Printer Control Language. PS configures the printer to use PostScript emulation. To set the personality 1. Press to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight SYSTEM SETUP.
Auto continue You can determine printer behavior when the system generates an Auto Continuable error. ON is the default setting. • • ON displays an error message for ten seconds before automatically continuing to print. OFF pauses printing any time the printer displays an error message and until you press . To set the auto continue 1. Press to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight SYSTEM SETUP. 5.
Jam recovery This option allows you to configure the printer response to paper jams, including how it handles the pages involved. AUTO is the default value. • • • AUTO—the printer automatically turns jam recovery on when sufficient memory is available. ON—The printer reprints any page involved in a paper jam. Additional memory is allocated to store the last few pages printed, and this might cause overall printer performance to suffer.
To select language if the display is in a language you do not understand 1. Press once. 2. Press three times. 3. Press once. 4. Press two times. 5. Press once. 6. Press nine times. 7. Press . 8. Press or 9. Press to set the selection. to select the appropriate language. 10. Press PAUSE/RESUME.
Using the printer control panel in shared environments Because your printer is shared with other users, adhere to the following guidelines to ensure successful printer operation: • • • Note 44 Consult your system administrator before making changes to control panel settings. Changing control panel settings could affect other print jobs. Coordinate with other users before changing the default printer font or downloading soft fonts.
I/O Configuration This chapter describes how to configure certain network parameters on the printer.
Network configuration You might need to configure certain network parameters on the printer. You can configure these parameters from the printer control panel, the embedded Web server, or for most networks, from the HP Web Jetadmin software (or the HP LaserJet Utility for Macintosh). Note For more information about using the embedded Web server, see Using the embedded Web server.
Manually configuring TCP/IP parameters from the printer control panel Use manual configuration to set an IP address, subnet mask, default gateway, syslog server, and idle timeout. Setting an IP address Note 1. Press to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight I/O. 5. Press to select I/O. 6. Press to highlight EIO X (where X = 1, 2, or 3). 7. Press to select EIO X. 8. Press to highlight TCP/IP. 9.
Note 5. Press to select I/O. 6. Press to highlight EIO X (where X = 1, 2, or 3). 7. Press to select EIO X. 8. Press to highlight TCP/IP. 9. Press to select CONFIG METHOD. 10. Press to select CONFIG METHOD. 11. Press to highlight MANUAL. 12. Press to select MANUAL. 13. Press to highlight MANUAL SETTINGS. 14. Press to select MANUAL SETTINGS. 15. Press to highlight SUBNET MASK. 16. Press to select SUBNET MASK. The first of four sets of numbers is highlighted.
16. Press Note to select DEFAULT GATEWAY. The first of four sets of numbers are the default settings. Each set of numbers represents one byte of information and has a range from 0 to 255. 17. Press the or arrow to increase or decrease the number for the first byte of the default gateway. 18. Press to move to the next set of numbers. (Press of numbers.) to move to the previous set 19. Repeat steps 17 and 18 until the correct subnet mask is entered. 20. Press to save the default gateway. 21.
Setting the idle timeout 1. Press to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight I/O. 5. Press to select I/O. 6. Press to highlight EIO X (where X = 1, 2, or 3). 7. Press to select EIO X. 8. Press to highlight TCP/IP. 9. Press to select CONFIG METHOD. 10. Press to select CONFIG METHOD. 11. Press to highlight MANUAL. 12. Press to select MANUAL. 13. Press to highlight MANUAL SETTINGS. 14.
Disabling network protocols (optional) By factory default, all supported network protocols are enabled. Disabling unused protocols has the following benefits: • • • • Note decreases printer-generated network traffic prevents unauthorized users from printing to the printer provides only pertinent information on the configuration page allows the printer control panel to display protocol-specific error and warning messages TCP/IP configuration cannot be disabled on the HP Color LaserJet 5500 printer.
10. Press to select ENABLE. 11. Press to highlight OFF. 12. Press to select OFF. The control panel displays a message that the setting has been saved and displays an option to re-enable AppleTalk. 13. Press the PAUSE/RESUME button to return to the Ready state. To disable DLC/LLC 1. Press to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight I/O. 5. Press to select I/O. 6. Press to highlight EIO X (where X = 1, 2, or 3). 7.
Parallel configuration The HP Color LaserJet 5500 printer supports network and parallel connections at the same time. A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable (IEEE-1284 compliant) with a c-connector plugged into the printer’s parallel port. The cable can be a maximum of 10 meters (30 feet) long.
Enhanced I/O (EIO) configuration This printer comes equipped with three enhanced input/output (EIO) slots. The three EIO slots hold compatible external devices such as the HP Jetdirect print server network cards, HP EIO hard disk drive, or other devices. Plugging EIO network cards into the slots increases the number of network interfaces available to the printer. EIO network cards can maximize printer performance when you are printing from a network.
For Windows 95, 98, Me, NT 4.0, 2000, and XP systems, use the printer installation utility for printer setup on a NetWare network. Windows and Windows NT networks For Windows 95, 98, Me, NT 4.0, 2000, and XP systems, use your printer installation utility for printer setup on a Microsoft Windows network. The utility supports printer setup for either peer-to-peer or client-server network operation. AppleTalk networks Use the HP LaserJet Utility to set up the printer on an EtherTalk or LocalTalk network.
56 Chapter 3 I/O Configuration EN_WW
Printing tasks This chapter describes how to perform basic printing tasks.
Controlling print jobs In the Microsoft Windows operating system, three settings affect how the printer driver tries to pull paper when you send a print job. The Source, Type, and Size settings appear in the Page Setup, Print, or Print Properties dialog boxes in most software programs. If you do not change these settings, the printer automatically selects a tray, using the default printer settings. Source Printing by Source means you choose a specific tray from which you want the printer to pull paper.
Note The names of commands and dialog boxes may vary depending on your program. • • • • Page Setup dialog box. This dialog box opens when you click Page Setup or a similar command on the File menu of the program you are working in. Settings changed here override settings changed anywhere else. Print dialog box. This dialog box opens when you click Print, Print Setup, or a similar command on the File menu of the program you are working in.
Selecting print paper You can use many types of paper and other print media with this printer. This section provides guidelines and specifications for selecting and using different print media. Before purchasing any paper or specialized forms in quantity, verify that your paper supplier obtains and understands the print media requirements specified in the HP LaserJet Printer Family Print Media Guide. See Supplies and accessories for HP LaserJet Printer Family Print Media Guide ordering information.
• • Do not use letterhead paper with low temperature dyes or thermography. Preprinted forms or letterhead must use inks that can tolerate temperatures of 190 C (374 F) for 0.1 second. Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to 190 C (374 F) for 0.1 second. To order HP Color LaserJet printing supplies, go to http://www.hp.com/go/ljsupplies in the U.S. or to http://www.hp.com/ghp/buyonline.html worldwide.
Configuring input trays The HP Color LaserJet 5500 series printer allows you to configure input trays by type and size. You can to load different paper in the printer input trays and then request paper by type or size. Note If you have used previous HP Color LaserJet printers, you might be accustomed to configuring Tray 1 to first mode or cassette mode. To mimic the settings for first mode, configure Tray 1 for Size =ANY and Type = ANY.
Tray 2, Tray 3, or Tray 4 detectable standard paper size The printer can automatically detect most standard sizes in Trays 2, 3, and 4, including Letter, A3, A4, A5, JIS B4, JIS B5, Legal, Executive, and 11 by 17 inches. Be sure the Tray 2, Tray 3, or Tray 4 switch is in the Standard size position. Note When the tray detects a standard size, only one option will appear in the control panel. To use a different size, change the width and length guides to the new size or set the tray switch to custom.
There are three steps to set up custom paper. When all three steps are completed, the display will return to the PAPER HANDLING menu. Once a Custom size is set for a tray, it will be retained until the switch in the tray is moved back to Standard or you can change it in the control panel. 1. Unit of measure 2. X dimension 3. Y dimension 1 Custom/Standard switch Unit of measure 1. Press to highlight UNIT OF MEASURE. 2. Press to select UNIT OF MEASURE. 3. Press or 4. Press to select the value.
Tray 2, Tray 3, or Tray 4 nondetectable standard sizes Trays 2, 3, and 4 can also use several standard sizes that are not automatically detected by the printer. These sizes are 11 by 17 inches, ISO B5, JIS Executive, JIS DPostcard, 8K, and 16K. Envelope sizes are not supported in Trays 2, 3, or 4. To use a nondetectable standard size, move the tray switch to Custom and follow the steps below. 1. Press to enter the MENUS. 2. Press to highlight PAPER HANDLING. 3. Press to select PAPER HANDLING. 4.
3. Load paper in the tray with the side to be printed on facing down, and the top of the paper on the left. 4. Adjust the side guides so that they lightly touch the paper stack but do not bend the paper. Note Make sure the paper does not exceed the maximum stack height indicator mark in the tray. Printing envelopes from Tray 1 Many types of envelopes can be printed from Tray 1. Up to 20 envelopes can be stacked in the tray. Printing performance depends on the construction of the envelope.
To load envelopes into Tray 1 1. Open Tray 1. 2. Load up to 20 envelopes in the center of Tray 1 with the side to be printed on facing down, top on the left, and the short edge toward the printer. Slide the envelopes into the printer as far as they will go without forcing them. 3. Adjust the guides to touch the envelope stack without bending the envelopes. Make sure the envelopes fit under the tabs on the guides. Printing envelopes 1.
3. If your software does not automatically format an envelope, specify Landscape for page orientation in your software application or printer driver. Use the guidelines in the table that follows to set margins for return and destination addresses on Commercial #10 or DL envelopes. Note For envelopes of other sizes, adjust the margin settings appropriately. 4. Select Print from the software application or printer driver. Address type Left margin Top margin Return 15 mm (0.6 inches) 15 mm (0.
2. Adjust the rear paper guide by squeezing the guide adjustment latch and sliding it to the size of the paper being used. 3. Slide the paper-width guides open to the size of the paper being used. 4. Load the paper face-up, making sure that stack height of the paper does not exceed the maximum stack height mark in the tray.
5. Slide the paper-width guides in, making sure that they gently touch the paper. 6. Insert the tray into the printer. Note If the tray is not properly adjusted, the printer might display an error message or the paper might jam. Loading undetectable standard or custom-sized paper into Tray 2, Tray 3, and Tray 4 The Tray X size menu will be displayed when the Tray 2, Tray 3, or Tray 4 switch is in the custom size position.
2. Move the tray switch to the Custom size position. Once a custom size is set for a tray, it will be retained until the switch is moved back to Standard. 3. Slide the paper width guides all the way open and adjust the rear paper-length guide to the length of the paper being used. 4. Load the paper face-up, making sure that the stack height of the paper does not exceed the maximum stack height mark in the tray.
5. Slide the paper-width guides in, making sure that they gently touch the paper. 6. Insert the tray into the printer. 7. Select the paper size in the control panel.
Printing on special media Use these guidelines when printing on special types of media. Transparencies When printing on transparencies, use the following guidelines: • • • CAUTION Handle transparencies using the edges. Oils from your fingers deposited on the transparency can cause print quality problems. Use only overhead transparencies recommended for use in this printer. Hewlett-Packard recommends using HP Color LaserJet Transparencies with this printer.
Adhering to the following guidelines will help ensure proper printing on envelopes and help prevent printer jams: • • • • • • • Note Do not load more than 20 envelopes into Tray 1. The weight rating of envelopes should not exceed 105 g/m2 (28 lb bond). Envelopes should be flat. Do not use envelopes with windows or clasps. Envelopes must not be wrinkled, nicked, or otherwise damaged.
HP LaserJet Tough paper When printing on HP LaserJet Tough paper, use the following guidelines: • • • CAUTION Handle HP LaserJet Tough paper using the edges. Oils from your fingers deposited on HP LaserJet Tough paper can cause print quality problems. Use only Hewlett-Packard LaserJet Tough paper with this printer. HP products are designed to work together for optimum printing results.
2-sided (duplex) printing Some printer models are capable of automatic 2-sided (duplex) printing, or printing on both sides of a page. To find out which models support 2-sided printing, see Printer configurations. Note You must specify automatic 2-sided printing options in your software application or in the printer driver in order to print on both sides of the page. Perform the following to use automatic 2-sided printing: • • • • • Verify that the printer driver is configured for 2-sided printing.
Note To select 2-sided printing from the printer driver, the driver must first be properly configured. (For instructions, see the online Help for the printer driver.) Options for binding 2-sided printing jobs Before printing a 2-sided document, in the printer driver choose the edge on which you will bind your finished document. Long-edge or book binding is the conventional layout used in book binding. Short-edge or tablet binding is the typical calendar binding.
Special printing situations Use these guidelines when printing on special types of paper. Printing a different first page Use the following procedure to print the first page of a document on a different paper type than the rest of the document, for example, to print the first page of a document on letterhead paper and the rest on plain paper. 1. From your application or printer driver, specify a tray for the first page and another tray for the remaining pages. 2.
To stop the current print job from your software application If several requests have been sent to the printer through your software, they may be waiting in a print queue (in Windows Print Manager, for example). See your software documentation for specific instructions on canceling a print request from the computer. Job retention features The HP Color LaserJet 5500 series printer lets you store a job in the printer memory for printing at a later time. These job retention features are described below.
8. PRINT is highlighted. 9. Press to select PRINT. 10. Press and 11. Press to print the job. to select the number of copies. Deleting stored jobs When you send a stored job, the printer overwrites any previous jobs with the same user and job name. If there is not a job already stored under the same user and job name, and the printer needs additional space, the printer may delete other stored jobs starting with the oldest. The default number of jobs that can be stored is 32.
9. Press to select PRINT. 10. Press or 11. Press to select the digit. The number changes to an asterisk. to select the first digit of the PIN. 12. Repeat steps 10 and 11 for the remaining three digits of the PIN. 13. Press when finished entering PIN. 14. Press and 15. Press to print the job. to select the number of copies needed. Deleting a private job If the printer is turned off, all private jobs are deleted. A private job can also be deleted from the printer control panel.
Printing with the optional HP Fast InfraRed Receiver The optional HP Fast InfraRed Receiver (FIR) enables wireless printing from any IRDA-compliant portable device (such as a laptop computer) to the printer. The printing connection is maintained by positioning the sending infrared port within operating range. The connection is permanently broken if the sending port is moved out of operation range or if anything passing between the ports blocks transmission for more than 40 seconds.
The FIR window must be at an angle of within +/- 15 degrees relative to the printer to ensure an effective connection for printing. 2. Print the job. The status indicator on the optional HP Fast InfraRed Receiver lights up, and, after a short delay, the printer control panel displays PROCESSING JOB. If the status indicator does not light up, realign the optional HP Fast InfraRed Receiver with the FIR port on the sending device, resend the print job, and maintain the alignment of all devices.
Managing memory This printer supports up to 416 MB of memory. You can add additional memory by installing Dual Inline Memory Modules (DIMMs). To allow for memory expansion, the printer has three DIMM slots, which accept 64, 128, or 256 MB of RAM each. For information about installing memory, see Working with memory and print server cards. The printer uses 168-pin, nonparity, synchronous DRAM memory modules. Extended data output (EDO) DIMMs are not supported.
Managing the printer This chapter describes how to manage the printer.
Printer information pages From the printer control panel, you can print pages that give details about the printer and its current configuration.
Note If the printer is configured with EIO cards (for example, an HP Jetdirect print server) or an optional hard disk drive, an additional configuration page will print that provides information about those devices. Supplies status page The supplies status page illustrates the remaining life for the following printer supplies: • • • print cartridges (all colors) transfer unit fuser To print the supplies status page: 1. Press to enter the MENUS. 2. Press to highlight INFORMATION. 3.
3. Press to select INFORMATION. 4. Press to highlight PRINT DEMO. 5. Press to select PRINT DEMO. The message PRINTING... DEMO appears on the display until the printer finishes printing the demo page. The printer returns to the Ready state after printing the demo page. File directory The file directory page contains information for all installed mass storage devices. This option does not appear if no mass storage devices are installed. 1. Press to enter the MENUS. 2. Press to highlight INFORMATION.
Print quality troubleshooting pages The print quality troubleshooting pages provide information on aspects of the printer that affect print quality. 1. Press to enter the MENUS. 2. Press to highlight DIAGNOSTICS. 3. Press to select DIAGNOSTICS. 4. Press to highlight PQ TROUBLESHOOTING. 5. Press to select PQ TROUBLESHOOTING. The message PRINTING... PQ TROUBLESHOOTING appears on the display until the printer finishes printing the print quality troubleshooting information.
Using the embedded Web server When the printer is directly connected to a computer, the embedded Web server is supported for Windows 95 and later. In order to use the embedded Web server with a direct connection, you must choose the Custom installation option when you install the printer driver. Select the option to load Printer Status and Alerts. The proxy server is installed as part of the Printer Status and Alerts software.
Information tab The Information pages group consists of the following pages. • • • • • • • Device Status. This page displays the printer status and shows the life remaining of HP supplies, with 0 percent representing that a supply is empty. The page also shows the type and size of print paper set for each tray. To change the default settings, click Change Settings. Configuration page. This page shows the information found on the printer Configuration page. Supplies Status.
Networking tab This tab allows the network administrator to control network-related settings for the printer when it is connected to an IP-based network. This tab will not appear if the printer is directly connected to a computer, or if the printer is connected to a network using anything other than an HP Jetdirect print server card. Other links This section contains links that connect you to the Internet. You must have Internet access in order to use any of these links.
Using Printer Status and Alerts Printer Status and Alerts is supported only for Windows 95 and later versions. The Printer Status and Alerts software is available to users of both networked and directly connected printers. To use Printer Status and Alerts software, you must choose the custom installation option when you install the driver and then select the option to install Printer Status and Alerts. This software allows you to view the embedded Web server information for a particular printer.
To view status messages and information On the left side of the window, select the printer for which you want to see information. Information provided includes status messages, supplies status, and printer capabilities. You can also click the Job History (clock) icon at the top of the window to view a list of previous jobs sent to the printer from your computer.
Color This chapter describes how the HP Color LaserJet 5500 series printer provides great color printing. This chapter also describes ways to produce the best possible color prints.
Using color The HP Color LaserJet 5500 series printer offers great color printing as soon as you set up the printer. It provides a combination of automatic color features to generate excellent color results for the general office user, plus sophisticated tools for the professional who is experienced with color use. The HP Color LaserJet 5500 series printer provides carefully designed and tested color tables to provide smooth, accurate color rendition of all printable colors.
The latest versions of Adobe PhotoShop, CorelDRAW™, Microsoft Office, and many other applications use sRGB to communicate color. Most importantly, as the default color space in Microsoft operating systems, sRGB has gained broad adoption as a means to exchange color information between applications and devices using a common definition that assures typical users will experience greatly improved color matching.
Managing color Setting color options to Automatic will typically produce the best possible print quality for color documents. However, there may be cases when you want to print a color document in grayscale (black and white) or wish to change one of the printer’s color options. • • Using Windows, print in grayscale or change the color options using settings found on the Color tab in the printer driver.
Two values are available for the Neutral Grays setting: • • Black Only generates neutral colors (grays and black) using only black toner. This guarantees neutrals colors without a color cast. 4-Color generates neutral colors (grays and black) by combining all four toner colors. This method produces smoother gradients and transitions to non-neutral colors, and it produces the darkest black. Edge Control. The Edge Control setting determines how edges are rendered.
Matching colors The process of matching printer output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan, magenta, yellow, and black) process. Several factors can influence your ability to match printed colors to those on your monitor.
Maintenance This chapter describes ways to maintain your printer.
Managing the print cartridge Using, storing, and monitoring print cartridges can help ensure quality printer output. HP print cartridges When you use a genuine new HP print cartridge (part number C9730A, C9731A, C9732A, C9733A), you can obtain the following supplies information: • • • percentage of supplies remaining estimated number of pages remaining number of pages printed Non-HP print cartridges Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or remanufactured.
Print cartridge life expectancy The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require. For example, when printing text at 5 percent coverage, an HP print cartridge lasts an average of 12,000 pages. (A typical business letter is about 5 percent coverage.) Cartridge life expectancy is reduced by frequently printing many 1- or 2-page jobs, heavy coverage, and automatic duplexing.
Using printer Status and Alerts (for directly connected printers) Three things are required to use this feature: • • • The Printer Status and Alerts software must be installed on your computer (use the custom installation option to install this software). The printer must be directly connected to your computer by parallel connection. See Parallel configuration. You must have access to the World Wide Web. 1.
To change the print cartridge 1. Lift the top cover of the printer. 2. Grasp the front cover and pull down, and then grasp the green handles on the transfer unit and pull down. CAUTION Do not place any item on the transfer unit while it is open. If the transfer unit is damaged, severe print quality problems may result. 3. Remove the used print cartridge from the printer.
4. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 5. Grasp both sides of the cartridge and distribute the toner by gently rocking the cartridge from side to side. 6. Remove the orange shipping tape. Remove and discard the orange shipping locks from the new print cartridge.
7. Remove the inside sealing tape by breaking the orange tab on the end of the new print cartridge and pulling the tape completely out. Discard the tape. 8. Align the print cartridge with the tracks inside the printer and insert the cartridge until it is completely seated and clicks into place. Note If a cartridge is in the wrong slot, the control panel will display the message INCORRECT or INCORRECT SUPPLIES. 9. Close the front cover and then close the top cover.
Replacing supplies Carefully follow the guidelines in this section when replacing printer supplies. Locating supplies Supplies are identified by labeling and blue plastic handles. The following figure illustrates the location of each supply item. Supply item locations 1 2 3 fuser print cartridges transfer unit Supply replacement guidelines To facilitate the replacement of supplies, keep the following guidelines in mind when setting up the printer.
Making room around the printer for replacing supplies The following illustration shows the clearance necessary in front of, above, and to the side of the printer for replacing supplies. Supplies replacement clearance diagram 1 2 3 628 mm (25 inches) 1550 mm (61 inches) 940 mm (37 inches) Approximate replacement intervals for supplies The following table lists the estimated replacement intervals for supplies and the control panel messages that prompt when to replace each item.
Configuring e-mail alerts You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the printer. The alerts take the form of e-mail messages to the e-mail account(s) that you specify.
Periodic cleaning To ensure the printer continues to function properly throughout its life, periodic cleaning is necessary. One area of the printer that must be cleaned periodically is the overhead transparency (OHT) and 2-sided printing (duplex) sensor. The OHT sensor detects and ensures that the printer uses the correct print mode. The sensor also corrects for paper skew on the second side of the page during 2-sided (duplex) printing.
CAUTION Do not place the cyan print cartridge on the transfer unit while it is open. If the transfer unit is damaged, severe print quality problems may result. 4. Remove the OHT sensor cleaning brush from the base of the printer. 5. Insert the brush into the base notch and brush from right to left four or five times. CAUTION Do not brush back and forth over the sensor. This will smear dust over the sensor and cause printer errors. 6. Replace the OHT sensor cleaning brush into the base of the printer. 7.
Problemsolving This chapter describes what to do if problems arise with your printer.
Basic troubleshooting checklist The time required to download a print job from the computer and to process the job depends on the following variables: If you are experiencing problems with the printer, this checklist may help identify the cause of the problem.
Control panel message types The control panel displays four types of messages that may indicate the status of or problems with the printer. Status messages Status messages reflect the current state of the printer. They inform you of normal printer operation and require no interaction to clear them. They change as the state of the printer changes. Whenever the printer is ready, not busy, and has no pending warning messages, the status message Ready is displayed if the printer is online.
Control panel messages Control panel messages Control panel message Description Recommended action Access denied An attempt has been made to modify a menu item while the control panel security mechanism is enabled by the printer administrator. The message will disappear shortly, and the printer will return to Ready or BUSY state. Contact the printer administrator to change settings. The printer is in the process of canceling a job.
Control panel message Description Recommended action CPR SENSOR A color plane registration (CPR) error was detected during calibration. 1. Force a calibration by selecting Calibrate Now from from the Print Quality menu. 2. If the message persists, contact HP Support. OUT OF RANGE DATA RECEIVED To print last page press Deleting... DISK DEVICE FAILURE The printer received data and is waiting for a form feed. When the printer receives another file, the message should disappear.
Control panel message Description Recommended action Event log empty SHOW EVENT LOG was selected from the control panel, and the event log is empty. No action necessary. FLASH DEVICE A device failure has occurred on the specified storage device. 1. Printing may continue for jobs that do not require the Flash DIMM. 2. To remove this message from the display, turn the printer off and then back on. 3. If the message persists, remove and re-install the Flash DIMM. 4.
Control panel message Description Recommended action Initializing This message is displayed when the printer is turned on, as soon as the individual tasks begin intialization. No action necessary. Initializing This message is displayed when the printer is turned on to show that permanent storage is being made ready for use. No action necessary. Tray X must be inserted or closed before the current job can be printed. 1. Press 2. Press and instructions. 3. To exit help, press . 1. Press 2.
Control panel message Description Recommended action LOAD TRAY X: Tray X is either empty or configured for a type and size other than specified in the job. 1. Press 2. Follow the instructions on the display to move the tray switch to Custom. 3. Press and instructions. 4. To exit help, press . Move tray switch to CUSTOM or To use another Press For help press alternates with LOAD TRAY X: for help. to step through the to print from another tray.
Control panel message Description Recommended action If no paper is in the manual feed tray: Paper is in Tray 1, but a job sent requires a specific paper type and size that is not currently available. Press MANUALLY FEED to print from the tray. Or follow the instructions below and load the correct paper. 1. Press For help press 2. Follow the instructions on the display to load the correct paper. 3. Press and instructions. 4. To exit help, press .
Control panel message Description Recommended action ORDER The identified print cartridge is nearing the end of its useful life and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP. Override by pressing . 1. Order the identified print cartridge. 2. Press to continue. 3. Press for detailed information. 4. Press and instructions. 5. To exit help, press .
Control panel message Description Recommended action ORDER SUPPLIES More than one supply item is low. 1. Press to identify which supplies should be ordered. alternates with 2. Order the identified supplies. Ready 3. Printing can continue until SUPPLIES OUT is reached. 4. Press 5. Press and instructions. 6. To exit help, press . For menus press for detailed information. to step through the Supplies ordering information is also available from the embedded Web server.
Control panel message Description Recommended action OUTPUT BIN FULL Remove all paper. The output bin is full and must be emptied for printing to continue. Remove all paper from the output bin to continue printing. Press PAUSE/RESUME. press Resume key The printer is paused, and there are no error messages pending at the display. The I/O continues receiving data until memory is full. Performing The printer is calibrating. No action necessary. The printer is performing a Paper Path Test.
Control panel message Description Recommended action Printing... The printer is generating either the PCL or PS personality typeface list. The printer will return to the Ready state when the page is completed. No action necessary. The printer is generating the printer menu map. The printer will return to the Ready state when the page is completed. No action necessary. The printer is generating the print quality troubleshooting pages.
Control panel message Description Recommended action REINSTALL The cartridge is not fully seated. 1. Press 2. Follow the instructions on the display to reinstall the cartridge. 3. Press and instructions. 4. To exit help, press . 1. Press to display which cartridges are not fully seated. 2. Follow the instructions on the display to reinstall the cartridge(s). 3. Press and instructions. 4. To exit help, press .
Control panel message Description Recommended action REPLACE SUPPLIES At least one supply item is out and needs to be replaced and another supply item is either out or low. 1. Press to identify which supplies should be replaced. 2. Press 3. Follow the instructions on the display to locate and replace the identified supply. 4. Press and instructions. 5. To exit help, press . For status press for help.
Control panel message Description Recommended action Rotating... The printer is executing a Component Test and the component selected is Belt Only. Press CANCEL JOB when ready to stop this test. The printer is executing a Component Test and the component selected is fuser motor. Press CANCEL JOB when ready to stop this test. The printer is executing a Component Test and the component selected is TRANSFER MOTORS. Press CANCEL JOB when ready to stop this test. A Scanner Test is in progress.
Control panel message Description Recommended action TRAY X The printer is reporting the current configuration of Tray X. The tray switch is in the Standard position. 1. To change paper type, press . 2. to highlight the type, then Use and press to select the type. Size detected by tray alternates with or TRAY X To change the paper size to Letter, A4, Executive, B5 JIS, A5, or Legal, leave the tray switch in the Standard position.
Control panel message Description Recommended action Warming up The printer is coming out of Powersave mode. Printing will continue as soon as warmup is completed. No action necessary. 10.XX.YY SUPPLIES The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing. 1. Turn the printer off and then back on. 2. Press 3. To exit help, press . 4. If the error persists, contact HP Support. 1.
Control panel message Description Recommended action 13.XX.YY JAM IN There is a jam in the paper path. 1. Press for detailed information about clearing the jam. 2. Press and instructions. 3. To exit help, press . 4. If the message persists after clearing all pages and exiting Help, contact HP Support. PAPER PATH For help press to step through the Note If JAM RECOVERY=OFF some pages will not be reprinted. Re-send the missing pages. 13.XX.
Control panel message Description Recommended action 13.XX.YY.DUPLEX A duplex job was interrupted by interference as paper passed through the output bin during duplexing. 1. Press 2. Remove one or two pages from the output bin as directed by the display. 3. Press JOB INTERRUPTED For help press alternates with for more information. to continue printing. 13.XX.YY.DUPLEX Note JOB INTERRUPTED If JAM RECOVERY=OFF some pages will not be reprinted. Re-send the missing pages.
Control panel message Description Recommended action 40 BAD SERIAL A serial data error (parity, framing, or line overrun) has occurred while the printer was receiving data. 1. TRANSMISSION To continue TRANSMISSION A connection with the card in EIO slot X has been abnormally broken. For help press 2. If the message persists, contact HP Support. 1. Press to continue printing. A loss of data will occur. press SIZE IN TRAY X Note Note To continue 41.3 UNEXPECTED to continue printing.
Control panel message Description Recommended action 50.X FUSER ERROR A fuser error has occurred. 1. Turn the printer off and then back on. 2. If the message persists, contact HP Support. 1. Press PRINTER ERROR 2. Turn the printer off and then back on. For help press 3. If the message persists, contact HP Support. For help press 51.X A printer error has occurred. alternates with to continue. 51.X PRINTER ERROR To continue turn off then on 52.X 1.
Control panel message Description Recommended action 55.X A printer command error has occurred. 1. Press 2. Turn the printer off and then back on. 3. If the message persists, contact HP Support. 1. Turn the printer off and then back on. 2. If the message persists, contact HP Support. 1. Turn the printer off and then back on. 2. If the message persists, contact HP Support. 1. Turn the printer off and then back on. 2. If the message persists, contact HP Support.
Control panel message Description Recommended action 68.X PERMANENT One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default. Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior. 1. Press 2. Turn the printer off and then back on. 3. If the message persists, contact HP Support. 1. Press 2. For 68.0 errors, turn the printer off and then back on.
Paper jams Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, see Clearing paper jams. Paper jam locations (shown without optional Tray 3 or optional Tray 4) 1 2 3 4 5 top cover area duplex path paper path input path trays Paper jam recovery This printer automatically provides paper jam recovery, a feature that allows you to set whether the printer should attempt to automatically reprint jammed pages.
3. Press to select CONFIGURE DEVICE. 4. Press to highlight SYSTEM SETUP. 5. Press to select SYSTEM SETUP. 6. Press to highlight JAM RECOVERY. 7. Press to select JAM RECOVERY. 8. Press to highlight OFF. 9. Press to select OFF. 10. Press the PAUSE/RESUME button to return to the Ready state. To improve print speed and increase memory resources, you may want to disable paper jam recovery. If paper jam recovery is disabled, the pages involved in a jam will not be reprinted.
Common causes of paper jams The following table lists common causes of paper jams and suggested solutions for resolving them. EN_WW Issue Cause Solution Common causes of paper jams1 Paper does not meet HP-recommended paper specifications. Use only paper that meets HP specifications. See Supported paper weights and sizes. A supply item is installed incorrectly, causing repeated jams. Verify that all print cartridges, the transfer unit, and the fuser are correctly installed.
Issue Cause Solution Common causes of paper jams (continued) Printer supply items have reached the end of their useful life. Check the printer control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See Replacing supplies for more information. Paper was not stored correctly. Replace the print paper. Paper should be stored in the original packaging in a controlled environment.
Clearing paper jams Each section below corresponds with a jam message that might appear on the control panel. Use these procedures to clear the jam. Jam in Tray 1 or Tray 2 1. Using the side handles, open the top cover. 2. Grasp the the front cover and pull down. 3. Grasp the green handles on the transfer unit and pull down. CAUTION EN_WW Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result.
4. Grasp the paper by both corners and pull up. 5. Inspect the paper path to ensure that it is clear. Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 6. Close the transfer unit and front cover. Note It is a good idea to inspect the input trays when clearing jams. However, opening and closing input trays has no effect on clearing jam messages. 7. Pull out Tray 2 and place it on a flat surface. Remove any partially fed paper.
8. Inspect the paper path above to ensure that it is clear. To remove any partially fed paper, grasp the paper by both corners and pull down. Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 9. Check to make sure the paper is located correctly and flush with the paper guides. 10. Insert the tray into the printer. Make sure all trays are completely closed.
11. Close the top cover. Jam in Tray 3 or Tray 4 1. Using the side handles, open the top cover. 2. Grasp the the front cover and pull down.
3. Grasp the green handles on the transfer unit and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result. 4. Grasp the paper by both corners and pull up. 5. Inspect the paper path to ensure that it is clear. Note EN_WW If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing.
6. Close the transfer unit and front cover. 7. Pull out optional Tray 3 and Tray 4 (if applicable) and place them on a flat surface. 8. Remove any partially fed paper.
9. Inspect the above paper path to ensure that it is clear. Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 10. Check Tray 3 and Tray 4 to make sure the paper is located correctly and flush with the paper guides. 11. Insert the trays into the printer. 12. Pull out Tray 2 and place it on a flat surface.
13. Remove any partially fed paper. 14. Inspect the above paper path to ensure that it is clear. Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 15. Check the slot at the front of Tray 2, and make sure the paper is loaded correctly and flush with the paper guides.
16. Insert Tray 2 into the printer. Make sure all trays are completely closed. 17. Close the top cover.
Jams in the top cover Jams in the top cover occur in the areas indicated below. Use the procedures in this section to clear jams in these areas.
Jam in the top cover CAUTION Do not use a sharp object to remove a jam in the fuser. If the fuser is damaged, print quality problems may result. 1. Using the side handles, open the top cover. 2. Firmly pull forward on the two green levers to disengage the fuser rollers. WARNING! Do not touch the fuser. It is hot and could cause burns! The fuser operating temperature is 190 C (374 F). Wait 10 minutes to allow the fuser to cool before touching it. 3.
4. Open the fuser cover and pull up to remove any paper that is crumpled in the fuser. WARNING! Do not reach into the fuser until it has cooled. Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 5. Grasp the the front cover and pull down. 6. Grasp the green handles on the transfer unit and pull down. CAUTION 152 Do not place anything on the transfer unit while it is open.
7. If the paper is wrapped around the fuser roller or stuck in the rollers, grasp the paper by both corners and pull down. Note If the paper is wrapped around the roller, it is important to pull down on the paper to remove it. Pulling up on the paper can damage the fuser rollers and cause print quality problems. WARNING! Do not reach into the fuser until it has cooled. Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 8.
10. Close the top cover. Jam in paper input path or paper path 1. Using the side handles, open the top cover. 2. Grasp the the front cover and pull down.
3. Grasp the green handles on the transfer unit and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result. 4. Grasp the paper by both corners and pull up. 5. Inspect the paper path to ensure that it is clear. Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 6. Close the transfer unit and front cover.
7. Pull out Tray 2, Tray 3, and Tray 4 and place each tray on a flat surface. Remove any partially fed paper from these trays. 8. Inspect the paper path above and below to ensure that it is clear. Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 9. Check Tray 2, Tray 3, and Tray 4 to make sure the paper is located correctly in each tray and flush with the paper guides. Insert the trays into the printer.
10. Close the top cover. Jam in duplex path 1. Using the side handles, open the top cover. 2. Grasp the paper by both corners and pull down. Note EN_WW If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing.
3. Grasp the front cover and pull down. 4. Grasp the paper by both corners and pull up. 5. If the paper cannot be accessed from this location, grasp the green handles on the transfer unit and pull down.
6. Grasp the paper by both corners and pull up. 7. Close the transfer unit and front cover. 8. Close the top cover.
Paper handling problems The following table lists common paper handling problems and suggested solutions for resolving them. Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. For ordering information, see Supplies and accessories. For paper specifications for this printer, see Supported paper weights and sizes. Paper handling problems Issue Cause Solution Printer feeds multiple sheets The input tray is overfilled.
Issue Cause Solution Printer feeds incorrect page size The correct size paper is not loaded in the input tray. Load the correct size paper in the input tray. The correct size paper is not selected in the software application or printer driver. Confirm that the settings in the application and printer driver are appropriate, since the application settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings.
Issue Cause Solution Paper does not feed automatically Manual feed is selected in the software application. Load Tray 1 with paper, or, if the paper is loaded, press . The correct size paper is not loaded. Load the correct size paper. The input tray is empty. Load paper into the input tray. Paper from a previous jam has not been completely removed. Open the printer and remove any paper in the paper path. Closely inspect the fuser area for jams. See Paper jams.
EN_WW Issue Cause Solution Paper does not feed from Trays 2, 3, or 4 Manual feed or Tray 1 is selected in the software application. Load Tray 1 with paper, or, if the paper is loaded, press . The correct size paper is not loaded. Load the correct size paper. The input tray is empty. Load paper in the input tray. The correct paper type for the input tray is not selected in the printer control panel. From the printer control panel, select the correct paper type for the input tray.
Issue Cause Solution Transparencies or glossy paper will not feed The correct paper type is not specified in the software or printer driver. Verify that the correct paper type is selected in the software or printer driver. The input tray is overfilled. Remove excess paper from the input tray. Make sure the paper does not exceed the maximum stack height indicator mark in Trays 2, 3, or 4. Do not exceed the maximum stack height for Tray 1.
Issue Cause Solution Output is curled or wrinkled Paper does not meet the specifications for this printer. Use only paper that meets the HP paper specifications for this printer. See Supported paper weights and sizes. Paper is damaged or in poor condition. Remove paper from the input tray and load paper that is in good condition. Printer is operating in an excessively humid environment. Verify that the printing environment is within humidity specifications.
Printer response problems The following table lists common printer response problems and suggested solutions for resolving them. Printer response problems 166 Issue Cause Solution No display message The printer on/off button is in the off position. Verify that the printer is on. Fans may run while the printer is in Standby mode (off). The printer memory DIMMs are defective or installed incorrectly. Verify that the printer memory DIMMs are correctly installed and are not defective.
Issue Cause Solution Printer is on, but nothing prints The printer Ready indicator light is not lit. Press PAUSE/RESUME to return the printer to the Ready state. The top cover is not closed properly. Close the top cover firmly. The Data indicator light is flashing. The printer is probably still receiving data. Wait for the Data indicator to stop flashing. REPLACE CARTRIDGE appears on the printer display. Replace the print cartridge specified on the printer display.
Issue Cause Solution Printer is on but is not receiving data The printer Ready indicator light is not lit. Press PAUSE/RESUME to return the printer to the Ready state. The top cover is not closed properly. Close the top cover firmly. A printer message other than Ready appears on the printer control panel. See Control panel messages. The interface cable is not correct for this configuration. Select the correct interface cable for your configuration.
EN_WW Issue Cause Solution Unable to select the printer from the computer If you are using a switch box, the printer may not be selected for the computer. Select the correct printer through the switch box. The printer’s Ready indicator light is not lit. Press PAUSE/RESUME to return the printer to the Ready state. A printer message other than Ready appears on the printer control panel. See Control panel messages. The correct printer driver is not installed in the computer.
Printer control panel problems The following table lists common printer control panel problems and suggested solutions for resolving them. Printer control panel problems Issue Cause Solution Control panel settings work incorrectly The printer control panel display is blank or is not lit, even when the fan is running. Fans may run while the printer is in Standby mode (off). Press the printer’s on/off button to turn the printer on.
Color printing problems The following table lists common color printing problems and suggested solutions for resolving them. Color printing problems Issue Cause Solution Printing black instead of color Grayscale is selected in the software application or printer driver. Select Color mode instead of Grayscale or Monochrome mode in the software application or printer driver. See Printer information pages to learn how to print a configuration page.
Issue Cause Solution Inconsistent colors after installing a print cartridge The sealing tape has not been removed from the print cartridge. Remove the sealing tape from the print cartridge for the color that is missing. See Changing print cartridges. Another print cartridge may be low. Check the supplies gauge on the control panel or print a supplies status page. See Printer information pages. Print cartridges may be improperly installed. Verify that each print cartridge is installed properly.
Incorrect printer output The following table lists common printer output problems and suggested solutions for resolving them. Incorrect printer output Issue Cause Solution Incorrect fonts are printed The font has not been correctly selected in the software application. Re-select the font in the software application. The font is not available to the printer Download the font to the printer or use another font. (In Windows, the driver does this automatically.
Issue Cause Solution Partial printout A memory error message appears on the printer control panel. 1. Free up printer memory by deleting unneeded downloaded fonts, style sheets, and macros from printer memory. or 2. The file you are printing contains errors. Add more memory to the printer. Check the software application to verify that the file does not contain errors. 1. Print another file that you know is error-free from within the same application. or 2.
Software application problems The following table lists common software application problems and suggested solutions for resolving them. Software application problems Issue Cause Solution Unable to change system selections through software System software changes are locked out by the printer control panel. Consult with your network administrator. The software application does not support system changes. See the software application documentation. The correct printer driver is not loaded.
Print quality troubleshooting If you are experiencing problems with print quality, the following lists may help identify the cause of the problem. Print quality problems associated with paper Some print quality problems arise from use of inappropriate paper. • • • • • • • • Use paper that meets HP paper specifications. See Supported paper weights and sizes. The surface of the paper is too smooth. Use paper that meets HP paper specifications. See Supported paper weights and sizes.
• • • Small, random dark areas on the trailing edge of solid fill pages may be caused by transparencies sticking together in the output bin. Try printing the job in smaller batches. The selected colors are undesirable when printed. Select different colors in the software application or printer driver. If you are using a reflective overhead projector, use a standard overhead projector instead.
178 Chapter 8 Problemsolving EN_WW
Working with memory and print server cards Printer memory The printer has five dual in-line memory module (DIMM) slots. Note For maximum flexibility in DIMM support, the formatter is designed with four 168-pin DIMM slots and a fifth 100-pin DIMM slot. Due to technical limitations, only four DIMMs can be loaded at a time, so the fifth DIMM slot (100-pin) is logically the same as the fourth DIMM slot (168-pin).
Installing memory and font DIMMs You can install more memory for the printer, and you can also install a font DIMM to allow the printer to print characters for languages such as Chinese or the Cyrillic alphabet. CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the printer. To install memory and font DIMMs 1. Turn the printer off.
3. Locate the formatter board in the rear of the printer. 4. Remove the eight screws holding the board in place, and set them aside. 5. Slide out the formatter board and set it on a clean, flat, grounded surface.
6. Release the locks on each side of the DIMM slot. 7. Remove the DIMM from the antistatic package. Locate the alignment notches on the bottom edge of the DIMM. 8. Holding the DIMM by the edges, align the notches on the DIMM with the bars in the DIMM slot. Note 182 If you have difficulty inserting the DIMM or closing the latches, make sure the notches on the bottom of the DIMM are aligned with the bars in the slot. If the DIMM still does not go in, make sure you are using the correct type of DIMM.
9. Firmly press the DIMM straight into the slot. Close the locks on each side of the DIMM until they snap into place. 10. Align the formatter board in the tracks at the top and bottom of the slot, and slide the board back into the printer. Replace and tighten the eight screws removed in step 4. 11. Reconnect the power cable and interface cables, and turn the printer on. 12. If you installed a memory DIMM, go to Enabling memory. If you installed a language font DIMM, go to Enabling the language font DIMM.
To enable memory for Windows 1. On the Start menu, point to Settings, and click Printers or Printers and Faxes. 2. Select this printer and select Properties. 3. On the Configure tab, click More. 4. In the Total Memory field, type or select the total amount of memory that is now installed. 5. Click OK. 6. Go to Checking DIMM installation.
Installing an HP Jetdirect print server card You can install an HP Jetdirect print server card in the base model printer, which comes with an open EIO slot. To install an HP Jetdirect print server card 1. Turn the printer off. E101 FIR FIH JetLink E102 E103 2. Disconnect all power and interface cables.
3. Locate an empty EIO slot. Loosen and remove the two retaining screws holding the cover for the EIO slot onto the printer, and then remove the cover. You will not need these screws and cover again. 4. Firmly insert the HP Jetdirect print server card into the EIO slot. Insert and tighten the retaining screws that came with the print server card. 5. Connect the network cable.
6. Reconnect the power cable, and turn the printer on. 7. Print a configuration page (see Configuration page). In addition to a printer configuration page and a Supplies Status page, an HP Jetdirect configuration page that contains network configuration and status information should also print. If it does not print, uninstall and reinstall the print server card to ensure that it is completely seated in the slot. 8. Perform one of these steps: Choose the correct port.
188 Appendix A Working with memory and print server cards EN_WW
Supplies and accessories To order supplies in the US, contact http://www.hp.com/go/ljsupplies. To order supplies worldwide, see http://www.hp.com/ghp/buyonline.html. To order accessories, see http://www.hp.com/go/accessories. Spare parts and supplies availability Spare parts and supplies for this product will be available for at least five years after production has stopped.
To order printing supplies directly through the computer software 1. At the bottom right of the screen (in the system tray), select the Printer icon. This opens the status window. 2. On the left side of the status window, select the appropriate Printer icon. 3. If available at the top of the status window, select Supplies. Otherwise, you can also scroll down to Supplies Status. 4. Click Order Supplies. The browser opens to the supplies purchasing page. 5. Select the supplies you wish to order.
Part Part number Type/size 92296T HP LaserJet Monochrome transparencies (letter) 92296U HP LaserJet Monochrome transparencies (A4) C4179A HP LaserJet Soft Gloss paper (letter) 200 sheets C4179B HP LaserJet Soft Gloss paper (A4) 200 sheets Reference materials Q1298A HP LaserJet Tough paper (letter) Q1298B HP LaserJet Tough paper (A4) HPU1132 HP Premium Choice LaserJet paper (letter) CHP410 HP Premium Choice LaserJet paper (A4) HPJ1124 HP LaserJet paper (letter) CHP310 HP LaserJet paper
192 Appendix B Supplies and accessories EN_WW
Service and Support Hewlett-Packard limited warranty statement HP PRODUCT HP Color LaserJet 5500, 5500n, 5500dn, 5500dtn, and 5500hdn printer DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
Limited warranty for print cartridge life This HP product is warranted to be free from defects in materials and workmanship during its useful life (end of life is indicated by a printer control panel low-life message). This warranty does not cover products that have been modified, refurbished, remanufactured, misused, or tampered with in any way. This limited warranty gives you specific legal rights.
Transfer unit and fuser warranty This HP product is warranted to be free from defects in materials and workmanship for one year or until the printer control panel indicates a low-life message, whichever occurs first. This warranty does not cover products that have been modified, refurbished, remanufactured, misused, or tampered with in any way. This limited warranty gives you specific legal rights.
HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you.
198 Appendix C Service and Support EN_WW
Printer specifications Physical dimensions Product Height Depth Width Weight HP LaserJet 5500 640 mm (25.2 in) 704 mm (27.7 in) 577 mm (22.7 in) 60 kg (132 lbs) HP LaserJet 5500 with optional Tray 3 and stand 986 mm (38.8 in) 704 mm (27.7 in) 630 mm (24.8 in) 113 kg (250 lbs) HP LaserJet 5500 with optional Trays 3 and 4 and stand 1119 mm (44 in) 704 mm (27.7 in) 630 mm (24.
Acoustic emissions Note 200 Activity level Operator (<1m) Bystander (1m) Sound power Active LpAm 56 dB (A) LpAm 49 dB (A) LWAd 6.5 Bels (A) Idle LpAm 35 dB (A) (inaudible) LpAm 33 dB (A) (inaudible) LWAd 4.9 Bels (A) (inaudible) Powersave LpAm N/A dB (A) LpAm N/A dB (A) LWAd N/A Bels (A) These values are subject to change. See http://www.hp.com/support/ lj5500 for current information.
Regulatory information FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on the environment. Ozone production This product generates no appreciable ozone gas (O3).
HP Printing Supplies Returns and Recycling Program Information Since 1990, the HP Printing Supplies Returns and Recycling Program has collected more than 47 million used LaserJet printer cartridges that otherwise might have been discarded in the world’s landfills. The HP LaserJet printer cartridges and supplies are collected and bulk-shipped to our resource and recovery partners, who disassemble the cartridges. After a thorough quality inspection, selected parts are reclaimed for use in new cartridges.
Declaration of Conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Manufacturer’s Address: Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares that the product Product Name: Regulatory Model Number: Product Options: HP Color LaserJet 5500 series Including: 500-sheet paper feeder BOISB-0202-00 All conforms to the following Product Specifications: Safety: IEC 60950:1991+A1 +A2 +A3 +A4 / EN60950:1992+A1 +A2 +A3 +A4 +A11 IEC
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Klass 1 Laser Apparat HP Color LaserJet 5500, 5500n, 5500dn, 5500dtn, 5500hdn laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti. VAROITUS ! Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
Glossary bidirectional communication Two-way data transmission. bin A receptacle for holding printed pages. BOOTP Abbreviation for “Bootstrap Protocol,” an Internet protocol that allows a computer to find its own IP address. chooser A Macintosh accessory that allows you to select a device. control panel The area on the printer that contains buttons and a display screen. Use the control panel to set printer settings and to get information about the printer status.
media The paper, labels, transparencies, or other material on which the printer prints the image. memory tag A memory partition with a specific address. monochrome Black and white. Devoid of color. mopy The HP term for “multiple original prints” capability. network administrator A person who manages a network. network A system of computers interconnected by telephone wires or other means in order to share information.
Index SYMBOLS/NUMERICS 2-sided printing 76 binding options 77 control panel settings installing 180 double-sided printing duplex printing 76 76 A accessories ordering 189 alerts Printer Statusand Alerts auto continue 41 D Declaration of Conformity diagnostics menu 36 DIMMs EN_WW E e-mail alerts configuring 110 EIO (Enhanced Input Output) configuring 54 embedded Web server checking toner level 103 description 14 ordering supplies 189 using 90 using to configure alerts 110 viewing with Printer Status an
information menu 29 input trays configuring 30, 38, 62 IP address 47 J jam recovery setting 42 jams common causes 139 configuring e-mail alerts 110 locations 137 recovery 137 Japanese VCCI statement 205 job held timeout 37 job storage limit 37 K Korean EMI statement L language changing lights 23 205 42 M maintenance agreements 197 media colored paper 73 envelopes 73 glossy paper 73 heavy paper 74 HP LaserJet Tough paper 75 labels 74 letterhead 75 loading Tray 2 and Tray 3 68 preprinted forms 75 recycled
using 93 printing menu 31 private jobs 80 deleting 81 printing 80 product stewardship 202 R recycling print cartridge 202 regulations FCC 201 resets menu 35 retrieve job menu 28 S safety statements laser safety 205 laser safety for Finland 205 service agreements 197 software applications 15 networks 13 Printer Status and Alerts 93 printing system 12 special situations custom-sized paper 78 different first page 78 status Printer Status and Alerts 93 stopping a print request 78 storing jobs 79 deleting 80 p
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