User Guide

EN Printer message troubleshooting 373
49.<xxxx> ERROR
CYCLE POWER
Event log message: 49.<xxxx>
Description:
Indicates that a software or data communications
error has occurred, or corrupt data was sent to the
printer. This can be caused during times of high
network traffic or by incomplete or out-of-bounds
print data. This error can also occur because of
defective EIO devices.
Action:
1 Verify that all cables are connected.
2 Turn the printer off and on to reset the printer.
3 Remove all EIO cards and reinstall them to
ensure they are seated correctly.
4 If using a parallel connection, verify that the
cable is IEEE-1284 compliant.
5 If the error occurs frequently, try adding more
memory.
50.1 FUSER ERROR
CYCLE POWER
Event log message: 50.00.01
Description:
Indicates that a low temperature error has occurred
in the fuser.
Action:
1 Verify the fuser is completely seated inside the
printer.
2 Turn the printer off and on to reset the printer.
3 Turn the printer off and remove the fuser.
Measure the resistance across fuser
connectors J26F-A4 (FXTHU) and J26F-A3
(GND). If it is not in the range of 250 kOhms to
600 kOhms (room temperature), check the
wiring from the connector J222 on the
controller board up to the upper thermistor. If
the wiring is normal, replace the fuser kit.
4 Reconnect connector J222 on the controller
board and connector J26 on the fuser.
5 Replace the fuser kit.
6 Replace the power supply.
50.2 FUSER ERROR
CYCLE POWER
Event log message: 50.00.02
Description:
Indicates that a warmup error has occurred in the
fuser.
Action:
1 Turn the printer off and on to reset the printer.
2 Verify the fuser is completely seated inside the
printer.
3 Check for media jams in the fuser.
4 Replace the fuser kit.
Table 41. Numbered printer messages (continued)