8550, 8550N, 8550DN, 8550GN, 8550MFP Printer Getting Started Guide ? Copyright© 2000 Hewlett-Packard Company Printed in USA 04/00 Manual Part No.
HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer Getting Started Guide
Copyright Information Warranty Trademark Credits ©2000 Hewlett-Packard Company The information contained in this document is subject to change without notice. AdobeTM is a trademark of Adobe Systems Incorporated which may be registered in certain jurisdictions. All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
Contents Printer Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Step 1: Preparing a Location for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Step 2: Unpacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Step 3: Installing the Cables . . . . . . . . . . . .
Printer Information Configurations This printer is available in five configurations, as described below: HP Color LaserJet 8550 The HP Color LaserJet 8550 comes standard with a 100-sheet tray 1, a 500-sheet tray 3, a printer stand, and 32 MB RAM. HP Color LaserJet 8550N The HP Color LaserJet 8550N comes standard with a 100-sheet tray 1, a 500-sheet tray 2, a 500-sheet tray 3, a printer stand, 32 MB RAM, an HP JetDirect print server (10/100 Base-TX), and an internal hard disk.
HP Color LaserJet 8550MFP The HP Color LaserJet 8550MFP comes standard with a 100-sheet tray 1, a 500-sheet tray 2, a 500-sheet tray 3, a duplexer, 64 MB RAM, an HP JetDirect print server (10/100 Base-TX), an internal hard disk, a printer/copy module stand, and a copy module.
Step 1: Preparing a Location for the Printer Figure 1 69.8 in (177.3 cm) 11.4 in (29.0 cm) 14.3 in (36.3 cm) 41.4 in (105.2 cm) 18.1 in (46.0 cm) 19.5 in (49.5 cm) 48.65 in (123.57 cm) 33 in (83.
Step 2: Unpacking the Printer CAUTION Do not plug the printer into a power source until all shipping material is removed. This may cause damage to the printer.
To unpack the printer 1 Remove all external packing tape from the printer. 2 Open the lower left door and push down the green lever on the right side of the fuser. Then, remove the orange shipping notice from the fuser. 3 Open the front door.
4 Remove the orange packing material from the lower (green) lever. 5 Press the white button on the lower (green) lever and swing the lever to the right. 6 Remove the packing material from inside the printer and then swing the lower (green) lever back to the left, making sure the lever clicks into place. 7 Firmly grip the handle in the center of tray 3, squeeze the release lever, and pull the tray out until it stops. Then remove the orange packing spacers from inside the tray and close the tray.
Note Follow steps 9-12 to attach the five stabilizing legs to the bottom of tray 4. If the five stabilizing legs (which are in addition to the four locking wheels) are already attached, proceed to step 13. 9 Locate the five stabilizing legs that came with the printer. 10 Locate the five guides for the stabilizing legs on the bottom of tray 4—two guides at the front edge, one on the right edge, and two on the back edge.
Remove the packing tape from tray 4. 14 Firmly grip the handle in the center of tray 4, squeeze the release lever, and pull the tray out until it stops. 15 Remove the two orange packing clips from inside tray 4 by squeezing the sides of the clips and pulling them out. CAUTION Leaving the orange clips in tray 4 can damage the tray. 16 Close all doors and input trays. By completing steps 1 through 16 above, all tape and spacers should be removed and unpacking of the printer should be complete.
Step 3: Installing the Cables To connect the power cord to a printer with a stand Note Make sure that the printer is off (power button out) before connecting the power cord. 1 Roll the printer to its permanent location, where all four wheels rest on a level floor surface, and stabilize it by pushing the locking tabs on the printer stand's wheels to the locked position. WARNING! An unstable printer can tip over and cause injury; make sure that the printer is secured properly.
To connect the interface cable and power cords for a printer with an optional tray 4 Note Make sure that the printer is off (power button out) before attaching the interface cable and connecting the power cords. 1 Locate the interface cable (A), the power pack (B), and the straight power cord (C). Note The interface cable (A) might already be attached to the printer and tray 4. If it is, proceed to step 4 below; otherwise, continue with step 2.
5 Push the two cables extending from the power pack into the space between the printer and tray 4 along the back of the printer. 6 Plug the shorter of the two cables into the connector on the back left corner of the printer. 7 Plug the longer of the two cables into the connector on the back left corner of tray 4. 8 Plug the female end of the power cord into the male connector on the bottom of the power pack.
9 Roll the printer to its permanent location, where all four wheels rest on a level floor surface, and stabilize it by pushing the locking tabs on the tray's wheels to the locked position. 10 Rotate the feet of the five stabilizing legs and the anti-tip foot (on the left side of the tray) until they are snug against the floor. WARNING! An unstable printer can tip over and cause injury; make sure that the printer is secured properly.
Step 4: Connecting the Printer to the Network If you will connect the computer to the printer with a parallel cable, see “To connect a parallel cable” later in this Step. If the printer was shipped with an optional HP JetDirect 10/100TX internal print server for 10Base-T or 100Base-TX networks, the RJ-45 (unshielded twisted pair) card is installed. To connect to a 10Base-T or 100Base-TX network Plug the connector of the unshielded twisted-pair network cable into the RJ-45 port.
To connect a parallel cable To print through the parallel port, the printer requires a 25-pin male/micro 36-pin male (“C-size”) parallel cable that is IEEE-1284 compliant. The cable is not included with the printer. It must be purchased separately. 1 Squeeze the clips on the micro 36-pin end of the parallel cable and plug it into the printer's parallel port. Release the clips. 2 Plug the other end of the parallel cable into the computer.
Step 5: Changing the Printer Control Panel Overlay and Language (Optional) Replace the printer control panel overlay with the one included for your language, if applicable. Then configure the printer control panel to show printer messages in your language. To replace the overlay 1 Insert a thumbnail or a thin, rigid object under the edge of the overlay on the printer control panel and pull up on the overlay until it comes off. 2 Place the new overlay over the printer control panel and snap it into place.
Selecting the Display Language Use the printer control panel to set the printer to display printer messages and print configuration pages in a variety of supported languages. To select the printer control panel language Figure 3 1 Note Hold down SELECT while turning the printer on (power button in). SELECT LANGUAGE (in English) appears on the printer control panel display for approximately one second. Once the printer has restarted, LANGUAGE = ENGLISH will appear on the display.
Step 6: Installing the Consumables Figure 4 The following parts (consumables) are included with the printer: A Imaging Drum B Black Toner Cartridge C Color Toner Cartridges: yellow, magenta, and cyan Figure 5 Install the consumables in the printer in this order: 18 A Imaging Drum B Black Toner Cartridge C Color Toner Cartridges (behind the clear door are three slots, one for each of the color toner cartridges) EN
To install the imaging drum CAUTION To prevent damage to the printer, do not move the printer after the imaging drum or any of the toner cartridges have been installed. 1 Leave the printer powered on and open the front door of the printer (A). Swing the upper (blue) lever to the right (B). Press the white button on the lower (green) lever and swing the lever to the right (C). 2 Remove the imaging drum from its packaging. CAUTION A gray cover (D) protects the drum's cylinder.
To install the black toner cartridge 1 Remove the black toner cartridge from its packaging. 2 Hold the cartridge with both hands and gently rock it several times to distribute the toner. Note Do not shake or rock the cartridge if the orange ring has been removed. CAUTION Do not lift or remove the shutter (A) on the cartridge. 3 Align the arrow on the top of the cartridge with the arrow at the top of the opening and slide the cartridge into the printer.
4 Place one hand on the cartridge and use the other hand to pull the orange ring and remove the seal. Set the seal aside. Note If toner gets on fabric, wipe the toner off with a dry cloth and then wash the clothing in cold water. Warm water or the heat of a dryer will set toner into fabric. 5 Swing the upper (blue) lever to the left. Note If the lever does not return to the left, make sure the cartridge is all the way in the printer and the orange seal was removed.
To install the color toner cartridges 1 Turn the printer on (power button in). 2 Press the blue button below the clear door to turn the color toner carousel to the slot marked with a yellow sticker. Note The carousel will not rotate unless the clear door is closed, the imaging drum and black toner cartridge are installed completely (including removing the orange seal from the black toner cartridge and swinging the upper lever to the left), and the upper right door is closed.
5 Remove the toner cartridge that matches the color of the sticker in the carousel slot from its packaging. CAUTION Do not lift or remove the shutter (A) on the cartridge. Hold onto the ends of the toner cartridge. Squeezing the shutter area may cause damage to the cartridge. 6 Align the arrow on the top of the cartridge with the arrow at the top of the opening and slide the cartridge into the printer.
9 Close the clear door. Note If the clear door does not close, make sure that the blue lever is all the way to the left and the orange seal was removed. 10 Press the blue button to rotate the carousel to the slot marked with a magenta sticker and repeat steps 3 through 9. 11 Press the blue button to rotate the carousel to the slot marked with a cyan (blue) sticker and repeat steps 3 through 9.
Step 7: Loading the Input Trays Figure 6 The printer has the following input trays: A Tray 1 (multipurpose tray) B Tray 2 (some printer models only) C Tray 3 D Tray 4 (some printer models only) These input trays contain media guides that are preset at the factory to a default media size, either letter or A4. For more information about printing on different sizes and types of media, see the online user guide or the quick reference guide.
Loading media into trays 2 (some printer models only) and 3 Note Before loading media into trays 2 and 3, verify that the spacers were removed from both trays when “Step 2: Unpacking the Printer” was performed. 1 Firmly grip the handle in the center of the tray, squeeze the release lever, and pull the tray out until it stops. Depending on your country, input trays arrive adjusted for either A4- or lettersized media. To load A4- or letter-sized media, proceed to step 8; otherwise, continue with step 2.
5 Adjust the left media guide by pushing it in (A) and lifting it up and out (B). Note Lift here (C) to remove paper from the tray. 6 Position the guide over the appropriate media size marked in the tray. 7 Press the guide into the rear slot (D), and then lower it down (E) into the front slot (F). Make sure the guide is not skewed. 8 Load media into the tray up to the media-fill mark. For example, up to 500 sheets of 20 lb. (75 g/m2) bond paper will fit in the tray.
9 Make sure that the media-size tab on the front of the tray is set to the correct media size. 10 Slide the tray back into the printer. 11 Attach the left output bin (A) to the left side of the printer if you did not install an optional multi-bin mailbox. Set the media type for trays 2 and 3 in the printer control panel. For instructions, see “Step 8: Configuring Input Trays.” Note Always configure the media type in the printer control panel to prevent users from printing on the wrong media type.
Loading media in the optional tray 4 Note Before loading media into tray 4, verify that the spacers were removed from the tray when “Step 2: Unpacking the Printer” was performed. 1 Firmly grip the handle in the center of the input tray, squeeze the release lever, and pull the tray out until it stops. Depending on your country, tray 4 arrives adjusted for either A4- or lettersized media. To load A4- or letter-sized media, proceed to step 5; otherwise, continue with step 2.
5 Load media into the tray up to the media-fill mark. For example, up to 2,000 sheets of 20 lb. (75 g/m2) bond paper will fit in the tray. For information on loading and orienting media, see the online user guide or the quick reference guide. Note Do not place anything in tray 4 to the left of the media guides (C) or the printer will not lift media out of the tray. Also, do not fill media above the media-fill mark on the left media guide. Too much media in the tray can cause media jams.
Step 8: Configuring Input Trays When input trays are configured correctly, the printer will print based on media type and size and will automatically use the correct input tray. For example, tray 2 could contain letterhead; tray 3, plain legal-sized paper; and tray 4, plain letter-sized paper. If the trays are configured correctly, when you set up a print job you can choose the media type and size in the printer driver, and the printer will automatically print from the correct input tray.
Configuring Media Type and Size Configuring the media type is beneficial for several reasons: Note z Configuring the media type prevents printing on the wrong (and possibly more expensive) media. z If a user changes the type of media in an input tray, other users can still print on the correct media. z The printer will automatically adjust its print speed to accommodate special media (such as card stock, labels, and transparencies).
Step 9: Printing a Configuration Page Use the printer control panel to print a configuration page and verify that the printer was installed correctly.
To verify communication with a parallel cable To verify that the printer and computer are set up correctly to communicate with each other, print a directory list. Note 34 1 Turn the computer and printer on and wait for the printer to bring itself online (the printer is online when the Ready light on the printer control panel is lit). 2 At the MS-DOS® prompt, type DIR>LPT1 and press ENTER. If you are using a UNIX® environment, use the equivalent commands.
Communicating with an optional HP JetDirect internal print server If the printer contains an optional HP JetDirect internal print server, and you cannot communicate with the printer over the network, verify the operation of the print server. Check the JetDirect configuration page, which was printed when the steps under “To print a configuration page” were performed.
36 Print Server Operation Jumper P1 Jumper P2 Jumper P3 Autonegotiation Enabled AUTO — — 100 Half-duplex (not AUTO) 100 H 100 Full-duplex (not AUTO) 100 (not H) 10 Half-duplex (not AUTO) (not 100) H 10 Full-duplex (not AUTO) (not 100) (not H) 3 Reinstall the print server. 4 Verify that the configuration of the connecting network device (such as a 10/100TX network switch) matches.
Step 10: Understanding the Software CD-ROMs are included with this printer. The CD-ROMs are divided by language. Under each language, the files are divided by operating system. All of the software and components (including the online user guide) that are available for the specific language and operating system are included under each operating system.
Installing the Software For printers with the optional HP JetDirect internal print server, you might have to set certain network parameters depending upon the network configuration. For most networks, you can configure these parameters from the HP Web JetAdmin software which is available on the HP Web site (www.hp.com). For more information about how to set network parameters in the printer control panel, see the online user guide.
Accessing the Online User Guide The online user guide is automatically installed with the Typical install. If you want to install only the online user guide, use the Custom option from the installer. (See Step 11: Windows Network Installation.) The online user guide and the software needed to read the guide— AdobeTM Acrobat Reader—can be installed on your computers hard disk or can be read from the CD-ROM drive.
To access the online user guide from the CD-ROM 1 Insert the CD-ROM that corresponds to your language into the CD-ROM drive. 2 If you already have Adobe Acrobat Reader installed on your computer’s hard drive, open Acrobat Reader and then open the online user guide from your CD-ROM drive. -OrIf you do not already have Adobe Acrobat Reader, use your operating systems file management utility to locate the online user guide and then double-click the online user guide.
Step 11: Windows Network Installation In Microsoft Windows 9x, Windows NT® 4.0, and Windows 2000, the installation software detects both the version of Windows that is in use and the language that is selected in the operating system. The installation software then installs printer drivers and printing software that are appropriate for the system. For Novell NetWare networks, install the software on the workstation.
Note 7 To install printer software for the language and version of Windows on the computer, click Continue. To install printing software in another language, click Exit and use the Structure of the CD-ROMs section in Step 10: Understanding the Software to find the path for the language you want to install. For example, to install printing software for Windows 9x in Spanish, the path is D:\Espanol\Win 95\Disk1\Setup.exe. 8 Choose an installation type that fits your needs.
Configuring the Printer on the Network Before you can use the printer, configure it on the network. HP recommends that you use a printer management utility such as the HP Web JetAdmin software, PCONSOLE, or NWADMIN. Configuring the printer on the network involves steps such as setting up a print queue or port. To configure the printer, see the information for this network contained in the HP JetDirect Print Server Software Installation Guide. The printer can also be configured in the printer control panel.
Creating Disk Images with the Windows Installer 1 Insert the CD-ROM into the CD-ROM drive. 2 In the Windows 3.1x Program Manager, select Run from the File menu. - Or In Windows 9x, NT 4.0, or Windows 2000, click Start then select Run. 3 Type D:\\\Disk1\Setup.exe on the command line. (This assumes that the CD-ROM drive is the D drive.) 4 Click OK. 5 Click Continue. 6 When you are prompted to choose the method of installation, click Disk Images.
Note Do not install the PCL or PostScript drivers on workstations that connect to Windows NT and Windows 2000 servers when you install other network client software. Clear the PCL and PostScript Driver check boxes in the Components list during the Custom Install. The drivers will be installed from the server when you connect to a network printer (later in this section). z For a custom installation on a Windows 3.1 or 9x workstation, use the custom installation option in the installer.
To connect workstations to the print server Connect the printer drivers to the printer on the proper port. Note z In Windows 3.1, double-click Printers in the Control Panel, then select Connect to connect the printer driver to the network. If the network port is not visible in the Ports list, then click Network and complete the Connect to Network dialog box. z In Windows 9x, select the printer in the Printers folder. Then from the File menu, select Properties.
To connect Windows 9x, Windows NT 4.0, and Windows 2000 workstations directly to the printer 1 Click Start. 2 Click Settings. 3 Click Printers. 4 Right-click the icon for this printer to open a shortcut menu. 5 Click Properties on the shortcut menu. 6 Click the Details tab. 7 Click Add Port. 8 Select Other and highlight HP JetDirect Port by clicking it. This opens the Add HP JetDirect Port Wizard.
Step 12: IBM LAN Network Installation Distributing the Printer Software to Network Clients Before a client can print to the printer, the printer software must be installed on the clients workstation. Rather than distributing the CD-ROM to each client, disk images of the installation software can be placed in a public directory or onto diskettes. Use a file management tool to copy disk images.
8 In the Directory field, type: D:\english\OS2\, type: PCL or PS. 9 Click Refresh. Printer drivers appear in the window. 10 Select the HP Color LaserJet 8550 driver. 11 Click Install. To install a driver if the printer was selected during the OS/2 installation 1 Right-click the printer icon on the desktop. 2 Select Settings or Properties. 3 Click the Printer Driver tab.
Step 13: Macintosh Network Installation Installing the Macintosh Printer Software The Macintosh printer driver for this printer supports system version 7.0 or later. For an EtherTalk or LocalTalk network, install the software on each workstation. The installation procedures are the same for an administrator and a client workstation. The Mac OS portion on the compact disc contains an installer program for each language.
Connecting Network Clients to the Printer If you are not using a print spooler or a print queue, follow the directions below to connect the printer drivers to the printer automatically. If you are using a print spooler or if the automatic setup is unsuccessful, follow the directions below to configure the printer driver manually. To connect to the printer automatically Note 1 From the Apple menu, select Chooser. 2 From the list of icons along the left side of Chooser, click HP LaserJet.
4 From the list of printer names along the right side of Chooser, select the name of the printer (even if it is the only one that appears). 5 Click Setup. 6 Click Select PPD. 7 From the list of PPD files, click HP Color LaserJet 8550 Printer. 8 Click Select. 9 Click Configure. 10 Enter the appropriate selections for the printers installed options and click OK. 11 Click OK to complete the setup. An icon appears next to the name of the printer. 12 Close Chooser.
Distributing the Printer Software to Network Clients Before a client can print to the printer, the printer software must be installed on the clients workstation. Rather than distributing the CD-ROM to each client, disk images of the installation software can be placed in a public directory or onto diskettes. Use a file management tool to copy disk images. Use the Structure of the CD-ROMs section in Step 10: Understanding the Software to determine the location of the disk images on the compact disc.
Troubleshooting Checklist If the printer does not appear to be functioning correctly, check the following items: Problem or Error Message Solution The printer control panel display is blank. Make sure the printer’s power switch is on. The printer might be in Power Save mode. Press Go. This printer may require 220 volts of power and is only being supplied with 110 volts. Make sure all power cables are securely attached and plugged into a grounded power source.
Cannot print using a sharing device. Try to isolate the cause of the problem. Test the printer using a cable connected directly from the computer to the printer. Contact the sharing device vendor for troubleshooting steps. Random garbage characters are printing. The interface cable might be bad or loose. Check the cable and connection. Try another parallel cable that is 30 feet or less, IEEE-1284 compliant, with a “C” size connection.
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8550, 8550N, 8550DN, 8550GN, and 8550MFP Printer Getting Started Guide ? Copyright© 2000 Hewlett-Packard Company Printed in USA 04/00 Manual Part No.