User Guide

Troubleshooting
The following topics are described in this section:
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Port communication
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E-mail
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HP LaserJet Scan
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Troubleshooting tools
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Known Issues for the HP Color LaserJet CM1015 MFP/CM1017 MFP
Port communication
This section provides information on the following topics:
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Overview
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USB port connections
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Device conflicts in Windows
Overview
The HP Color LaserJet CM1015 MFP includes a USB port. The HP Color LaserJet CM1017 MFP
includes both a 10/100Base-T TCP/IP network port and a USB port and can be connected using either
port.
NOTE Do not connect both the 10/100Base-T TCP/IP network port and the USB port at the
same time.
USB port connections
Hi-speed USB is an input/output mode that both PC and Macintosh computers support. A wide variety
of consumer devices, such as digital cameras and scanners, also support USB. Hi-speed USB is the
current standard. The HP Color LaserJet CM1015 MFP/CM1017 MFP products are compatible with Hi-
speed USB specifications.
A USB host is distinct from a USB device. The HP Color LaserJet CM1015 MFP/CM1017 MFP products
are USB devices. They can connect only to a USB host or a USB hub.
Device conflicts in Windows
When two-way communication cannot be established with the HP Color LaserJet CM1015 MFP/
CM1017 MFP, the Windows Device Manager might show a conflict. Conflicts should be resolved
immediately, before continuing to troubleshoot two-way communication issues. The following sections
contain a few guidelines for identifying and resolving these conflicts.
NOTE USB connections for the HP Color LaserJet CM1015 MFP/CM1017 MFP are supported
only in Microsoft Windows 2000, Microsoft Windows XP, and Microsoft Windows Server 2003.
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Engineering Details