User Guide

Table 7-1 Devices installed by the HP Color LaserJet CM1015 MFP/CM1017 MFP software in
Microsoft Windows 2000 and Microsoft Windows XP
Device by type Device
Disk drives
●
HP Color LaserJet CM1015 MFP/CM1017 MFP USB
Device
IEEE 1284.4 compatible printers (Microsoft Windows XP)
●
HP Color LaserJet CM1015 MFP/CM1017 MFP
IEEE 1284.4 devices
●
HP Color LaserJet CM1015 MFP/CM1017 MFP
Imaging devices
●
HP Color LaserJet CM1015 MFP/CM1017 MFP
Universal Serial Bus controllers
●
HP Color LaserJet CM1015 MFP/CM1017 MFP Series
●
HP EWS
●
USB Printing Support
●
USB Composite Device
●
USB Mass Storage Device
E-mail
If e-mail messages fail to be sent, try following these steps:
1. Open Windows Microsoft Explorer or Internet Explorer and navigate to the file.
2. Right-click the file, select Send To, and then click Mail Recipient.
If this method fails, check the MAPI mail setup. The MAPI setup is a third-party issue.
HP LaserJet Scan
The following are a few simple steps you can take to improve copy and scan quality.
●
Use high-quality originals.
●
Load the media correctly. If the media is loaded incorrectly, the resulting scan might appear
skewed.
●
Adjust the software settings according to how you plan to use the scanned page.
For more detailed information about troubleshooting HP LaserJet Scan problems, see the HP Color
LaserJet CM1015 MFP/CM1017 MFP User Guide.
Troubleshooting tools
The HP Color LaserJet CM1015 MFP/CM1017 MFP printing-system CD contains the following
troubleshooting tools in the Utilities folder on the root directory. This section contains the following topics:
●
File to E-mail utility
●
AccessDeniedUtility.exe
●
FixErr1714 utility
ENWW Troubleshooting 279
Engineering Details