User Guide

File to E-mail utility
The File to E-mail utility collects the data specified in an .INI file and then attaches the data files to an
e-mail that can be sent to HP Customer Support to assist troubleshooting. The utility runs on your
computer, but does not interact with your HP Color LaserJet CM1015 MFP/CM1017 MFP.
The tool is included on the installer CD, but is not copied to your computer during the software
installation. HP Customer Support can also send the utility to you by e-mail or by posting it to an HP
Web page.
The tool is compatible with Microsoft Windows 2000, Microsoft Windows XP, and
Microsoft Windows XP x64.
The File to E-mail utility runs with any MAPI-compliant e-mail applications. It does not run with Web-
based e-mail services such as Yahoo, Hotmail, or AOL.
Depending on the speed of your computer, it might take a few minutes for the utility to gather the log
files and attach them to an e-mail message.
The File to E-mail utility consists of two files that are located in the util folder on the HP Color
LaserJet CM1015 MFP/CM1017 MFP software CD:
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<CD-ROM drive>util\CCC\FiletoEmail\FileToEmail.exe
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<CD-ROM drive>util\CCC\FiletoEmail\FileToEmail.ini
To use the File to E-mail utility, copy these files to your desktop, navigate to them in Explorer, and
double-click FileToEmail.exe to open the utility. The utility generates files, opens an e-mail message,
and attaches the files so that you can send them to your IT administrator, as shown in the following
figure shows some of the attachments.
If the File to E-mail utility is not successful for any reason (for instance, if you cancel the new message
or you are using Web-based e-mail software), all the files are copied to a folder on the desktop that is
named HpCCC, possibly with strings of 0's attached to the end. You can zip these files and e-mail them
separately.
NOTE The File to E-mail utility now gathers collect.bat information, so it is no longer necessary
to run collect.bat and File to e-mail.
AccessDeniedUtility.exe
This utility is used by CCC agents when customers call in with registry “access denied” problems.
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Fixes the registry access-denied issues
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Should not be necessary to run because the installer runs this executable at the time of installation.
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No command line options exist, just double-click.
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No logging takes place
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Engineering Details