User Guide

Device Communication
The majority of problems observed with HP ToolboxFX involve a lack of communication with the device.
In these cases, you should always check to see if the cables are plugged in, and the device is turned
on. Also, please see the above section regarding .NET Framework dependencies. If communication
problems are observed, particularly over a USB connection, the .NET Framework and Windows
configuration should be checked and updated if necessary.
Communication with the device can also be impacted if you change the IP address or hostname on a
network connected device. The HP ToolboxFX uses the properties stored by the print driver in order to
determine the device address. If communication errors are observed, you should attempt to print a test
page to the device from the computer. If a page cannot be printed, it might be that the address or port
for the print driver needs to be configured correctly. In these cases, it is often necessary for you to reboot
the computer after re-configuring the print driver in order for HP ToolboxFX to resume communication
with the device.
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Cause: HP Photosmart Premier attempts to use the highest printer resolution (dpi) setting when
printing. With the HP Color LaserJet CM1015 MFP/CM1017 MFP the highest resolution is 600 dpi
which is used only for black and white printing.
Solution: Update HP Image Zone to HP Photosmart Premier 6.0. HP Photosmart Premier 6.0 can
be found on the HP Color LaserJet CM1015 MFP/CM1017 MFP software CD. Choose the “Install
More Software” either immediately after the installation of the full software or when the HP Color
LaserJet software CD is inserted into the CD ROM drive if the printing software has been installed.
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Cause: The hppusg.exe is the HP Customer Participation Program software that the user has
opted to install. It does not affect printing or HP Toolbox FX functionality.
Solution: None.
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Issue: HP Marketing Assistant will not open from within HP Solution Center.
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Engineering Details