User Guide

Solution: Open HP Marketing Assistant from the desktop icon or Start>All Programs>HP>HP
Marketing Assistant and then click Start HP Marketing Assistant.
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Issue: HP Solution Center might not show second MFP when two HP Color LaserJet CM1015
MFP/CM1017 MFPs are installed on the same system.
Solution: Both MFPs are accessible through HP ToolboxFX.
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Cause: HP ToolboxFX is slow at startup because the application must communicate and collect
information from the device before constructing and displaying a page with this information.
Solution: None.
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Cause: This is as designed. The check for determining if the PC has USB support is done before
we display the dialog to select USB or a Network install. If it isn't done a user would be able to still
select USB and the install would fail.
Solution: There are two workarounds.
1. Hold down Ctrl+Shift and click the Cancel button bypasses the results. The installer will
continue as normal allowing you to select the Network install option.
2. If the CD is copied to a local drive, the autorun.inf can be modified as follows: Change the
entries below:
[SystemRequirements]
MinUsbReady=0
RecUsbReady=0RecUsbReady=3
[SystemRequirements.Min]
MinUsbReady=0
RecUsbReady=0
Modify as follows to not fail on USB being disabled.
[SystemRequirements]
MinUsbReady=3
RecUsbReady=3
[SystemRequirements.Min]
MinUsbReady=3
RecUsbReady=3
ENWW Troubleshooting 283
Engineering Details