User Guide

Hardware/Firmware
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Cause: CPR occurs when several color planes are misaligned. For example, if green text is printed,
green is the combination of cyan and yellow toner. When the two color planes, cyan and yellow,
are slightly misaligned it looks as if the print is fuzzy or ghosted.
Solution: Verify media type is set to represent correct media used. This is particularly important
with envelopes, and small and thick media. Improper settings will reduce the Electro-photographic
(EP) process current and fuser temperatures. Improper EP current can allow media to shift slightly
on the Electrostatic Transfer Belt, inducing CPR issues.
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Issue: “Printing Document…” appears on the HP Color LaserJet CM1015 MFP/CM1017 MFP
series display just prior to “Calibrating…” This is normal behavior. For approximately 4 seconds
prior to a calibration “Printing Document…” will appear on the HP Color LaserJet CM1015 MFP/
CM1017 MFP display then switch to “Calibrating…”. This occurs again at about 1 minute 15
seconds into the calibration. At the end of the calibration sequence “Printing Document…” is
displayed one last time at approximately 2 minutes and 28 seconds.
Solution: None.
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Solution: Power cycle the MFP and manually start the calibration if necessary. MFP automatically
calibrates after 15 minutes from power on.
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Cause: The HP Color LaserJet CM1015 MFP/CM1017 MFP engine does not detect the difference
between A4 and Letter sizes. The engine reports size errors when the size is 20 mm or more shorter
than the expected size. The difference between A4 and Letter is only 17.6 mm.
Solution: None.
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Solution: On the Configuration page or Service Page the number value for Append CR to LF is
used as 0=Yes and 2=No.
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Cause: This is a mechanical limitation of the engine. Since there is no tray presence sensor, the
engine does not have a way to detect whether or not the tray is completely inserted. If the user has
the tray fully loaded without the lift plate in the tray being pressed down, the height of the stack of
media is enough to trigger the paper presence sensor in the tray, even if the tray isn't completely
inserted.
Solution: Verify that tray 2 is installed or inserted completely into the MFP.
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ERROR: limitcheck
OFFENDING COMMAND: showpage
STACK:
(r)
(Sys/Start)
(Sys/Start)
If the PCL6 job is allowed to continue to finish then the PS job will complete normally. The size
does not seem to matter here. However, if a PCL 6 job is canceled and a PS job is run afterwards,
no matter how big the document, this error occurs. If a print job is run immediately after this error
occurs it prints correctly.
Solution: None.
284 Chapter 7 Engineering Details ENWW
Engineering Details