User Guide

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Cause: Supplies Status values for cartridges that have reached the out state are no longer valid
when “Override out” is in use.
Solution: Do not enable “Override out”. Override out can only be enabled from the MFP control
panel (System Setup>Print Quality>Replace Supplies>Override out).
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Cause: This could only occur if two yellow or two magenta cartridges were installed in the MFP
and one of them were installed in the cyan slot.
Solution: Verify that the correct cartridges are installed in the correct locations. From top to bottom
the cartridge order is black (K), yellow (Y), cyan (C), and magenta (M).
Miscellaneous
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Issue: When printing on special media or paper, print quality issues can arise if the correct paper
type is not configured in the printer driver.
Solution: When printing on special media or paper (e.g. glossy paper), it is necessary to configure
the print driver for the type of media or paper that is loaded into the MFP's tray(s) in order to optimize
print quality. Configuring the printer driver with the correct paper type signals the MFP to use more
or less heat and adjust print speed for a particular paper type. Use the following steps to print on
special media:
NOTE The instructions below outline the steps for printing glossy paper with a weight of
120 g/m² from Microsoft Word 2003.
1. Choose File, Print from the Menu bar in Microsoft Word.
2. Verify that the HP Color LaserJet CM1015 MFP/CM1017 MFP is the selected MFP.
3. Click the Properties button (in some applications this might be the Preferences button).
4. Click the Paper/Quality tab and locate the "Type is" setting under the Paper Options section.
5. In the "Type is" box, click the drop-down arrow at the right and select "Glossy (106 - 120 g/
m²)" (or the appropriate type for the media or paper on which you are printing).
6. Click OK to save and close the settings.
7. Click OK to print.
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Issue: .PDF files might take a long time to print.
Solution: Select the “Print as Image” checkbox inside of Adobe application. The “Print as Image”
selection is typically found by clicking the “Advanced” button in the Print dialog that appears after
clicking File>Print.
ENWW Troubleshooting 285
Engineering Details