User Guide

General
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The SNMP Community Name can be set in HP ToolboxFX or the embedded Web server. If the
Community Name is changed to something other than "public", network scanning stops working.
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Firewall software can interfere with the HP software installer. Disable the firewall before starting a
network installation or the device might not be detected.
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Certain high-speed USB 2.0 cards ship with unsigned host controller drivers. If you have purchased
a USB 2.0 add-in card and have an unsigned driver, you might experience driver installation
problems or communication problems between the device and HP software. It is recommended
that you always use a Microsoft WHQL Certified host controller driver with your USB hardware.
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Plug and Play Print/Scan driver packages are available on the Web at: www.hp.com/support/
cljCM1015_CM1017
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Functionality is limited on systems that only meet minimum system requirements. Many images
and videos require a system that meets the recommended system requirements for acceptable
performance and reliability.
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If your device is not recognized:
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Verify that your cable is USB 2.0 high-speed compliant.
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Ensure that your cable is connected correctly. Remove the USB cable, look at the end of the
cable, and then match it to the pattern on the USB port. Make sure that it is not upside down.
Insert one end of the USB cable completely into the USB port on the HP device, and insert
the other end into the back of the computer.
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Verify that the peripheral is powered on. Peripherals will not be recognized if the power is off.
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Ensure that your USB cable is no more than 5 meters ( ~ 16.4 feet) in length.
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Verify that the USB port is enabled. Some PCs ship with disabled USB ports.
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On a Thai system, some components may show English text.
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Simultaneous printing and scanning is not supported. If the device is scanning, the print job will be
held until the scan completes. If the device is printing, an attempt to scan will result in a "Device
Busy" error.
HP ToolboxFX
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HP ToolboxFX utilizes Microsoft .Net Framework version 1.1. Depending on the configuration of
your PC, you might need to update your system configuration after installation by using Windows
Update. If you encounter problems with HP ToolboxFX, install all available critical updates from
Windows Update.
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HP ToolboxFX might not function in Windows 2000 if Service Pack 4 (SP4) and critical updates
are not currently installed. If you encounter problems with HP ToolboxFX, install all available critical
updates for Windows 2000 from Windows Update.
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Your network settings can be password protected by setting a password within HP ToolboxFX. If
you forget your password, you must restore the factory defaults on your device.
298 Chapter 7 Engineering Details ENWW
Engineering Details