HP Color LaserJet CM1015/CM1017 MFP User Guide
HP Color LaserJet CM1015/CM1017 MFP User Guide
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Table of contents 1 Multifunction peripheral (MFP) basics HP Color LaserJet CM1015/CM1017 MFP Series configurations ........................................................ 2 HP Color LaserJet CM1015/CM1017 MFP Series features ................................................................. 3 Walkaround .......................................................................................................................................... 5 Software .......................................................
Software ............................................................................................................................................. 32 Other software .................................................................................................................................... 33 Change from a direct-connected shared MFP to a network port-connected MFP configuration ........ 34 Uninstall the printing software ...........................................................................
Color options ...................................................................................................................... 64 Manage color options ......................................................................................................................... 65 Print in Grayscale .............................................................................................................. 65 Automatic versus Manual color adjustment ........................................................
10 Photo Insert a memory card ......................................................................................................................... 88 View or rotate photos from the memory card ..................................................................................... 90 Create a photo slideshow on the graphical display screen ................................................................ 91 Enable or disable a memory card ....................................................................
Use the control-panel arrows to navigate on the HP Color LaserJet CM1017 MFP ................................................................................................................. 114 Control-panel menus ........................................................................................................................ 115 Use the control-panel menus ........................................................................................... 115 Control-panel menu map .........................
Calibrate the MFP ............................................................................................................ 136 Calibrate the MFP from the front control panel ............................................... 137 Calibrate the MFP from the HP ToolboxFX ..................................................... 137 Clean the MFP ................................................................................................................. 137 Clean the paper path using HP ToolboxFX ............
Check and order supplies using HP Solution Center ...................................... 159 Supplies Storage Guidelines ........................................................................................... 159 Replace and recycle supplies .......................................................................................... 159 HP policy on non-HP supplies ......................................................................................... 159 Reset the MFP for non-HP supplies ..............
Restore the factory-set defaults ...................................................................... 202 Clean the paper path ....................................................................................... 203 Calibrate the MFP ........................................................................................... 203 15 Work with memory MFP memory ....................................................................................................................................
Japanese Power Cord Statement .................................................................................... 239 Finnish laser statement .................................................................................................... 240 Index .................................................................................................................................................................
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1 ENWW Multifunction peripheral (MFP) basics ● HP Color LaserJet CM1015/CM1017 MFP Series configurations ● HP Color LaserJet CM1015/CM1017 MFP Series features ● Walkaround ● Software 1
HP Color LaserJet CM1015/CM1017 MFP Series configurations HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP ● Speed. Prints 8 pages per minute (ppm) in color or monochrome (black). ● ● Trays. The MFPs include a single-sheet priority-feed slot (tray 1) and a 250-sheet universal tray (tray 2) ● Connectivity. Hi-Speed USB 2.0 port ● Memory. 96 MB of synchronous dynamic randomaccess memory (SDRAM). ● Display.
HP Color LaserJet CM1015/CM1017 MFP Series features HP Color LaserJet CM1015/CM1017 MFP Series Color printing ● Full color laser printing using the four process colors: cyan, magenta, yellow, and black (CMYK). Excellent print quality ● HP print cartridges with ColorSphere toner achieve high gloss for a range of bright colors. ● ImageREt 2400 is a system of key color laser technologies that offer excellent print quality. ● True 600 by 600 dots per inch (dpi) text and graphics.
HP Color LaserJet CM1015/CM1017 MFP Series Supplies Accessibility Expandability A Supplies Status page with print cartridge gauges that estimate remaining supply level. Not available for non-HP supplies. ● No-shake cartridge design. ● Authentication for original HP print cartridges. ● Easy ordering for replacement supplies. ● Online user guide compatible with text screen-readers. ● All doors and covers can be opened by using one hand. ● Optional tray 3.
Walkaround The following figures show the locations and names of key MFP components.
Figure 1-2 Back and side view 1 On/off switch 2 Power connection 3 Jam access door 4 Dust cover 5 DIMM access door 6 Network connection to 10/100 Base-T network (HP Color LaserJet CM1017 MFP only) 7 USB connection Figure 1-3 Transfer belt view (HP Color LaserJet CM1015 MFP) 1 6 Transfer belt (ETB) Chapter 1 Multifunction peripheral (MFP) basics ENWW
2 Magenta cartridge 3 Cyan cartridge 4 Yellow cartridge 5 Black cartridge CAUTION Do not place anything on the transfer belt, located on the inside of the front door. Otherwise, the MFP can be damaged, adversely affecting print quality.
Software Software and supported operating systems For MFP setup and access to the full range of MFP features, HP strongly recommends installing the software provided. Not all software is available in all languages. See the Getting Started Guide for installation instructions, and see the Install Notes file for the latest software information. The most recent drivers, additional drivers, and other software are available from the Internet and other sources.
Install software The HP installer provides two workstation software installation options: Recommended or Custom. A Recommended installation installs software based on the workstation's operating system processor, memory, and disk space. A Custom installation installs only user-specified software options.
Software tips Use these tips to learn more about the MFP software. Download the latest printing software Check for and install upgrades to the printing software by downloading the drivers from the World Wide Web or HP’s file transfer protocol (FTP) servers. Download drivers 1. Go to http://www.hp.com/support/cljCM1015_CM1017. Click support & drivers block. 2. The Web page for the drivers might be in English, but the drivers themselves can be downloaded in several languages.
2 ENWW Print media ● Media supported on this MFP ● Select print media ● Special media for printing 11
Media supported on this MFP Before purchasing large quantities of print media, always test a sample and make sure that the print media meets the requirements specified in this user guide and in the HP LaserJet Printer Family Print Media Guide at http://www.hp.com/support/ljpaperguide. For ordering information, see Accessories and supplies information. CAUTION Using print media that does not meet HP specifications can damage the MFP, requiring repair.
Table 2-1 Tray specifications Media Type Dimensions1 Weight Capacity2 Paper Minimum: 76 x 127 mm (3 x 5 inches) 60 to 163 g/m2 (16 to 43 lb) Tray 1: Single sheet of paper Up to 176 g/m2 (47 lb) for postcards Tray 2: Up to 250 sheets Maximum: 216 x 356 mm (8.5 x 14 inches) Tray 3 (optional): Up to 250 sheets NOTE Tray 3 does not accept postcards, envelopes, or other special media.
Select print media Consider these factors when choosing print media. Media that can damage the printer Do not use media that can damage the printer. ● Do not use media with staples attached. ● Do not use transparencies, labels, photo, or glossy paper designed for inkjet printers or other low temperature printers. Use only media that is specified for use with HP Color LaserJet printers. ● Do not use paper that is embossed or coated and is not designed for the temperatures of the fuser.
Special media for printing This MFP supports printing on special media. For tray, media orientation, and driver settings, see Print on special media. For instructions on loading envelopes, see Load tray 1 (single-sheet feed tray) or Load tray 2. Envelopes ● Store envelopes flat. ● Envelopes should not be wrinkled, nicked, stuck together, or otherwise damaged. Do not use envelopes that have clasps, snaps, windows, coated linings, self-stick adhesives, or other synthetic materials.
For instructions on loading labels, see Load tray 1 (single-sheet feed tray) or Load tray 2. Transparencies ● Use only tray 1 or tray 2 to print on transparencies. ● For tray, media orientation, and driver settings, see Print on special media. ● Place transparencies on a flat surface after removing from the MFP. ● Use only transparencies specified for use with HP Color LaserJet printers. CAUTION To avoid MFP damage, only use transparencies that are recommended for use in laser MFPs.
3 ENWW Control panel ● HP Color LaserJet CM1015 MFP control panel features ● Use the two-line display (HP Color LaserJet CM1015 MFP) ● HP Color LaserJet CM1017 MFP control panel features ● Use the graphical display (HP Color LaserJet CM1017 MFP) ● Control-panel menus 17
HP Color LaserJet CM1015 MFP control panel features The HP Color LaserJet CM1015 MFP contains the following lights and buttons on the control panel: NOTE Print a demo page by pressing the Scan To and Start Scan buttons simultaneously. 1 Supplies gauges: Displays consumption levels of print cartridges. Appears when the MFP shows the Ready state with no warnings, or when the MFP shows a warning or error message pertaining to a print cartridge or multiple supplies.
ENWW 4 Cancel (X) : Whenever the Ready light blinks, press to cancel a print job. Pressing this button also exits the control-panel menus. 5 OK: ● Selects a menu item ● Clears some printer-errors ● Acknowledges use of a non-HP supply 6 Start Scan: Starts scanning to the previously selected e-mail or folder destination. The MFP can also start a scan if a destination is not specified. 7 Quality: Press the Left arrow or the Right arrow to control copy quality.
Use the two-line display (HP Color LaserJet CM1015 MFP) The two-line display shows menus, and messages. The display can be pulled up and angled for better viewing. Use the arrows on the control panel to navigate the menus on the control panel. Status and error messages will be displayed on the screen. Use the control-panel arrows to navigate on the HP Color LaserJet CM1015 MFP 20 ● Press the Left arrow or Right arrow to navigate through all control panel menus.
HP Color LaserJet CM1017 MFP control panel features The HP Color LaserJet CM1017 MFP contains the following lights and buttons on the control panel: NOTE 1 Print a demo page by pressing the Scan To and Start Scan buttons simultaneously. Graphical display. Message, menus, and supply gauge area. Supplies gauges: Displays consumption levels of print cartridges.
22 4 Cancel (X): Whenever the Ready light blinks, press to cancel a print job. Pressing this button also exits the control-panel menus. 5 Right arrow (>): Press to navigate to the next submenu or the next value in the menu selection list. Also allows cursor movement forward a single position, or increments a numeric entry. 6 Down arrow (v): Press to navigate to the menu item below the current menu item. 7 Start Photo: Press to print one or more photos. 8 Proofsheet: Press to print a proofsheet.
Use the graphical display (HP Color LaserJet CM1017 MFP) The color graphics display shows menus, photos, and messages. The display can be pulled up and angled for better viewing. Use the arrows on the control panel to navigate the menus on the control panel and to select photos on the panel for printing. Status and error messages will be displayed on the screen. After 60 minutes of inactivity, the color graphics display goes into Sleep State and the screen shuts off completely.
Control-panel menus Use the control-panel menus To gain access to the control-panel menus, use the following steps. 1. Press Menu. 2. On the HP Color LaserJet CM1015 MFP, press Left arrow or Right arrow to navigate the listings. On the HP Color LaserJet CM1017 MFP, press Up arrow or Down arrow to navigate the listings. ● Press OK to select the appropriate option. ● Press Cancel to cancel an action or return to the Ready state. ● Press Back to move to the previous menu.
Table 3-1 Copy Setup Menu (continued) Menu item Sub-menu item Sub-menu item Description Contrast Increases or decreases the differences between whites and blacks of a copy. Lightness Increases or decreases the background color in a copy. Grayness Increases or decreases the color in the color copy of a black and white original. Sharpen Increases or decreases the reproduction details in a copy. Restrict color Permits the enabling or disabling of color copies.
Table 3-2 Reports Menu (continued) Menu Item Description PCL6 font list Prints a list of all installed PCL6 fonts. Service page Starts the cleaning mode and restores factory settings. Table 3-3 Photo Setup Menu (Available only from HP Color LaserJet CM1017 MFP) Menu Item Description Default image size Set up default image size. Default light/dark Default # of copies Set up default number of copies. Default output color Set up default output color.
Table 3-4 System Setup Menu (continued) Menu Item Sub-menu item Sub-menu item Description Press OK to select the default setting. Select Override to print on a different size paper after a specified delay. Select Cancel job to automatically cancel the print job after a specified delay. If either Override or Cancel job is chosen, the control panel prompts for the number of seconds to delay. Press the Right arrow to increase the time up to 3600 seconds. Press Left arrow to decrease the time.
Table 3-5 Service Menu (continued) Menu item Description USB speed Less paper curl When printed pages are consistently curled, this option sets the printer to a mode that reduces curl. The default setting is Off. Archive print When printing pages that will be stored for a long time, this option sets the printer to a mode that reduces toner smearing and dusting. The default setting is Off.
4 Software for Windows When installing Windows software, directly connect the MFP to a computer using a USB cable, or connect the MFP to a network using HP built-in networking. See the Getting Started Guide for installation instructions, and see the Install Notes file for the latest software information.
Printer driver recommendations A printer driver allows printing from an application. Select a printer driver based on the MFP usage. ● To print only in black and white, use the PCL6 printer black and white driver. ● The PCL6 printer driver is recommended to take full advantage of all MFP features. ● The HP PostScript Level 3 emulation print driver is required for compatibility with HP PostScript needs. Certain printer features are not available in this driver.
Install the PostScript driver using Add Printer The PostScript driver can only be installed using the Microsoft Windows Add Printer wizard. For additional help, see the Microsoft help or go to http://www.hp.com/go/support.
Software This MFP supports these software components: Software Description HP Color LaserJet CM1015/CM1017 MFP drivers Installs basic driver software your HP Color LaserJet MFP needs to print and scan. HP Color LaserJet CM1015/CM1017 MFP software ● HP Solution Center. Transfer or scan images to the workstation, use the HP photo software, access other HP products and supplies, change product settings and update product software to the latest version available.
Other software The MFP provides additional software to monitor and control print features: ENWW ● See HP ToolboxFX. ● See Use the embedded Web server.
Change from a direct-connected shared MFP to a network port-connected MFP configuration To change from a direct connection to a network configuration, complete the following steps. 34 1. Uninstall the printing software for the connected MFP. See Uninstall the printing software. 2. Install the software choosing the network as the connection type, then follow the directions in Manage the network.
Uninstall the printing software Uninstall Windows software via the Program group NOTE Uninstalling the software from Windows 2000 and XP requires administrator privileges. 1. Close all applications. 2. On the Start menu, point to Programs, HP, HP Color LaserJet CM1015/CM1017, and click Uninstall. 3. On the Setup screen, click Next. 4. Click Next, and follow the directions on the screen. If the message The following file is a shared file but is not used by any other programs.
Uninstall a Recommended or Custom installation The following methods can be used to uninstall a Recommended or Custom installation: ● HP Color LaserJet CM1015/CM1017 MFP software Uninstall component (recommended) ● Windows Add or Remove programs component NOTE When uninstalling the software for problem solving purposes, try uninstalling only specific MFP printer or scan drivers.
5 ENWW Software for Macintosh ● Macintosh utility and application support ● Macintosh printer drivers ● Use features in the Macintosh printer driver ● Manage MFP color options on Macintosh computers ● HP Device Configuration (Mac OS X V10.3 and Mac OS X V10.
Macintosh utility and application support The HP Installer provides PostScript Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the Macintosh Configure Device for use with Macintosh computers. If both the MFP and the Macintosh computer are connected to a network, use the MFP embedded Web server (EWS) to configure the MFP. For more information, see HP Device Configuration (Mac OS X V10.3 and Mac OS X V10.4) and Use the embedded Web server.
Install Macintosh printing system software for direct connections (USB) Install the Apple PostScript driver that came with the Macintosh computer to use the PPD files. To install the printing system software 1. Connect a USB cable between the USB port on the MFP and the USB port on the computer. Use a standard 5-meter (16.4 feet) or less, certified USB cable. 2. Insert the MFP CD into the CD-ROM drive and run the installer. Double-click the CD icon on the desktop. 3.
Macintosh printer drivers The MFP comes with printer-driver software that uses a printer language to communicate with the MFP. Printer drivers provide access to MFP features, such as printing on custom-sized paper, resizing documents, and inserting watermarks. Supported printer drivers A Macintosh printer driver and the necessary PPD files are included with the MFP. NOTE The most recent drivers are available at http://www.hp.com/support/ cljCM1015_CM1017.
Use features in the Macintosh printer driver Create and use presets in Mac OS X Use presets to save the current driver settings for reuse. To create a preset 1. Open the printer driver (see Open the printer drivers). 2. Select the print setting to use. 3. In the Presets box, click Save As..., and type a name for the preset (for example “Quarterly Report” or “My Project Status”). 4. Click OK. To use presets 1. Open the printer driver (see Open the printer drivers). 2.
To print multiple pages on one sheet of paper 1. Open the printer driver (see Open the printer drivers). 2. Click the Layout pop-up menu. 3. Next to Pages per Sheet, select the number of pages to print on each sheet (1, 2, 4, 6, 9, or 16). 4. If the number of pages is greater than 1, next to Layout Direction, select the order and placement of the pages on the sheet. 5. Next to Borders, select the type of border to print around each page on the sheet.
NOTE For more information about using the color options, see Manage color options. To set the color options 1. Open the printer driver (see Open the printer drivers). 2. Select Color Options. 3. Click Show Advanced Options. 4. Manually adjust the individual settings for text, graphics, and photographs. Enable memory ENWW 1. Open Print Center or Print Setup Utility. 2. Click HP LaserJet print queue to highlight it. 3. Choose Show Info. 4.
Manage MFP color options on Macintosh computers For many documents, setting the color options manually can enhance the way the document appears. Examples of these documents include marketing brochures that contain many images or documents that are printed on a media type that is not listed in the printer driver. Print color as gray or change the color options using Printer Features and Color Options pop-up menu in the Print dialog box.
HP Device Configuration (Mac OS X V10.3 and Mac OS X V10.4) HP Device Configuration is a software program that provides access to information about the MFP (for example, information about supplies status and MFP settings). Use the HP Device Configuration to monitor and manage the MFP from the computer. NOTE Perform a complete software installation to use the HP Device Configuration. ● Check the MFP status and print information pages. ● Check and change MFP system settings. ● Check default MFP settings.
Solve common Macintosh problems This section lists problems that can occur when using Mac OS X. Solve Problems with Mac OS X Table 5-1 Problems with Mac OS X The printer driver is not listed in the Print Setup Utility. Cause Solution The MFP software has not been installed or was installed incorrectly. Ensure the printer PPD is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj, where is the two-letter language code for the language that you are using.
Table 5-1 Problems with Mac OS X (continued) The printer driver does not automatically set up the selected MFP in the Print Setup Utility. Cause Solution The PPD file is corrupt. Delete the PPD file from the following hard-drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where is the two-letter language code for the language that you are using. Reinstall the software. See the Getting Started Guide for instructions. The interface cable might be defective or of poor quality.
Table 5-1 Problems with Mac OS X (continued) When connected with a USB cable, the MFP does not appear in the Printer Setup Utility after the MFP is selected. Cause Solution ● Ensure there are not too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer. ● Check to see if more than two nonpowered USB hubs are connected in a row on the chain.
6 Print ● Load trays ● Print on special media ● Control print jobs ● Print on both sides of the paper ● Cancel a print job The HP ToolboxFX provides information about managing the MFP and its settings. See HP ToolboxFX.
Load trays Use special print media, such as envelopes, labels, HP LaserJet glossy paper, HP LaserJet Photo paper, and transparencies only in tray 1 and tray 2. NOTE Tray 3 is an accessory. It is referred to as optional tray 3 in this guide. CAUTION Do not fan paper before loading it into trays. Avoid overloading trays. CAUTION Do not reuse paper that has been stapled. Staples that remain in reused paper causes damage to the MFP and requires repairs that are not covered under the warranty.
2. Feed print media into tray 1 with the side to be printed down, and the top, short edge in first. Make sure that the media is inserted far enough into the MFP for the paper-feed mechanism to grab the media. NOTE There is a short pause before the paper is picked up. NOTE When printing on both sides, see Print on both sides of the paper for loading instructions. Load tray 2 Access tray 2 and optional tray 3 from the front of the MFP. Each tray holds up to 250 sheets of paper.
NOTE Instructions are the same for loading media in tray 2 and optional tray 3. 52 1. Pull tray 2 or optional tray 3 out of the MFP and remove any paper. 2. Move the rear guides to match the paper size. Tray 2 and optional tray 3 accept several standard paper sizes. 3. When printing paper longer than Letter/A4, extend the rear of the tray until it matches the paper size.
4. Slide the media-width guides slightly wider than the print media. NOTE Load a maximum of 10 envelopes into tray 2 with the flaps on the right side, the side to be printed facing up, and with the short edge leading into the MFP. If the envelope has a flap on a short edge, this edge must enter the MFP first.
5. Load the media. NOTE If this is special paper such as labels, transparencies, HP LaserJet glossy paper, HP LaserJet Photo paper, and letterhead or printed forms, load it with the side to be printed on facing up and the top edge toward the front of the tray. For additional information about printing on special print media, see Print on special media. 6.
7. Slide the tray into the MFP. The back of the tray protrudes from the back of the MFP. NOTE ENWW When printing on both sides, see Print on both sides of the paper for loading instructions.
Print on special media Table 6-1 Special media printing guidelines provides guidelines for printing on special media. When printing on a special type of media, printing speeds might be automatically changed to improve the output quality for that specific media. ● See Multifunction peripheral (MFP) specifications for media that is recommended for this MFP. ● See Media supported on this MFP for information about the size, weight, and capacity of paper and other print media that the trays support.
Control print jobs When changing print settings, follow the hierarchy of how changes are prioritized. (Note that the names of commands and dialog boxes might vary depending on the software program.) ● Application Settings dialog box. This dialog box opens when you click Application Settings or a similar command on the File menu in the software program. This dialog box is part of the program in which you are working. Settings that are changed here override settings that are changed anywhere else.
Setting Description NOTE An Administrator or individual user can set the HP ToolboxFX to direct the MFP to pull from a tray that is pre-configured for a specified Type or Size. This is helpful when frequently printing on the same type of media; a dedicated tray is already preconfigured for printing. Printer-driver features Some printer drivers and some operating systems do not support all of these MFP features.
Print from Windows 1. Load the print media. 2. On the File menu of your application, click Page Setup or a similar command. Ensure the settings are correct for this document. 3. From the File menu, click Print, Print Setup, or a similar command. The Print dialog box opens. 4. Select the correct MFP and change settings as necessary. Do not change any settings, such as page size or orientation, that were previously set in the Application Settings dialog box. 5.
Print on both sides of the paper NOTE For 2-sided printing, load a pre-printed form and letterhead into tray 1 face-up with the top edge of the page loaded into the MFP. Load preprinted forms and letterhead into tray 2 and tray 3 face-down with the top edge at the front of the tray. NOTE Feeding pre-printed forms and letterhead is different than loading for 1-sided printing. CAUTION Do not print on both sides of labels or transparencies. This can damage the MFP and result in jams.
NOTE Flip paper before continuing. 3. After the job is finished printing, remove any blank paper as prompted by the control panel. Lift the printed stack from the output bin and insert the printed stack without rotating the stack over into the tray that was used for the first part of the job. A 4. ENWW Press OK to continue printing on the second side.
Cancel a print job A print job can be canceled from: ● A program ● A print queue ● The Cancel button NOTE When a print job appears to have started (it shows in the queue), cancel it from the workstation. Considerations when canceling printing ● If the MFP has not started printing, cancel the job within the program that sent the print job. ● If the print job is waiting in a print queue or print spooler in Windows 2000 or Windows XP, try to delete the job from the print spooler.
7 ENWW Color ● Overview ● Manage color options ● Match colors 63
Overview The MFP provides carefully designed and tested color tables to provide smooth, accurate color rendition of all printable colors. HP provides online tools to help businesses of all sizes with their color printing. HP's Office Color Printing Center (http://www.hp.com/go/color) identifies solutions and information on creating finished projects. HP ImageREt 2400 ImageREt 2400 is a system of key color laser technologies that offer excellent print quality.
Manage color options Setting color options to Automatic typically produces the best possible print quality for color documents. However, in some situations, you might want to print a color document in grayscale (black and shades of gray) or to change one of the MFP's color options. NOTE For additional information about modifying color when copying, see Adjust copy quality and Adjust the color balance in copies.
Edge Control The Edge Control setting determines how edges are rendered. Edge Control consists of two components: Adaptive Halftoning and Trapping. Adaptive Halftoning increases the edge sharpness. Trapping reduces the effect of color-plane misregistration by slightly overlapping the edges of adjacent objects. The following levels of edge control are available: ● Off sets Trapping and Adaptive Halftoning to Off. ● Normal provides the default trapping settings. Adaptive Halftoning is set to On.
Neutral Grays The Neutral Grays setting determines the method for creating gray colors that are used in text, graphics, and photographs. ENWW ● Black Only generates neutral colors (grays and black) by using only black toner. This option guarantees that neutral colors do not have a color cast. ● 4-Color generates neutral colors by combining all four colors of toner. This option produces smoother gradients and transitions to non-neutral colors. It also produces the darkest possible black.
Match colors Matching MFP output color to the computer screen is complex because MFPs and computer monitors use different methods of producing color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but MFPs print colors using a CMYK (cyan, magenta, yellow and black) process.
8 Copy NOTE The HP Color LaserJet CM1015/CM1017 MFP does not support copying slides or photo negatives.
Basic copy functions This MFP can complete these basic copy functions. Start a copy job 1. Load the original document onto the flatbed scanner face-down (one page at a time) with the upperleft corner of the document located in the lower-right corner of the glass. 2. Press Start Copy Black or Start Copy Color on the control panel to start copying. 3. Repeat the process for each copy. Change the number of copies for the current job 1.
Copy paper This MFP supports: Paper type Supported paper type ● Letter ● Pre-printed ● Legal ● Letterhead ● A4 ● Transparencies ● Pre-punched ● Labels ● Bond ● Recycled ● Color ● Light ● Heavy ● Cardstock ● Glossy ● Heavy glossy ● Tough paper ● Envelope ● Heavy envelope ● Light glossy ● HP Premium Cover ● HP Laser Photo Set the MFP to make only black and white copies 1. Press Menu, select Copy setup, and click on Start Copy Color. 2.
Table 8-1 Copy Quality Settings (use the Quality button on the HP Color LaserJet CM1015 MFP) Input type Description Mixed Documents that include both text and graphics. This is the default. Picture Copy a printed picture other than a photograph. Film photo Copying a processed photograph Text Copy jobs that mainly contain text Adjust the copy quality for the current job 1. For the HP Color LaserJet CM1015 MFP, on the control panel press Quality to see the current quality setting for the copy.
Color balance option Description ● Blue ● Increases or decreases the amount of this color in a copy output. Red ● Green Background Increases or decreases the background color in a copy. For instance, if you are making a copy of a document that was printed on pink paper, this increases or decreases that color in the copy. Contrast Increases or decreases the differences between the whites and blacks in the copy. Lightness Increases or decreases the lightness of all colors in a copy.
NOTE The change in the setting remains active for about two minutes after the copy job has been completed. During this time, Settings=Custom appears on the device controlpanel display. Reduce or enlarge copies To change the default copy size NOTE The default copy size is the size to which copies are normally reduced or enlarged. When keeping the factory default size setting of Original=100%, all copies are the same size as the original document. 1. On the control panel, press Menu. 2.
NOTE The change in the setting remains active for about two minutes after the copy job has been completed. During this time, Settings=Custom appears on the device control-panel display. Change the default media size in the media input tray to match the output size, or part of the copy can be cut off. Copy edge-to-edge originals NOTE The printed or copied page has a border of approximately 4 mm (1/6 of an inch). The HP Color LaserJet CM1015/CM1017 MFP does not support edge-to-edge printing or copying.
76 Chapter 8 Copy ENWW
9 Scan NOTE The HP Color LaserJet CM1015/CM1017 MFP does not support scanning slides or photo negatives.
Scan methods There are several ways to scan a document. ● Scan from the device control panel: Start scanning directly using the control-panel scan buttons. Press Scan To to scan to a folder (Windows only) or to scan to e-mail. For more information, see Scan. 78 ● Scan from HP Solution Center (Windows): From the workstation start the HP Solution Center software. Pressing Start Scan to start the HP Solution Center software is not supported when the device is connected to a network (direct-connect only.
Supported file types HP scanning software supports these file types for scans initiated from the control panel: ● .bmp ● .gif ● .jpg ● .pdf ● .png ● .tif (compressed) ● .tif In addition, HP Solution Center also supports these file types for scans initiated from the workstation: ENWW ● .rtf ● .fpx ● .htm ● .pcx ● .
Scan from the device control panel Use the following instructions to scan directly from the device control panel. NOTE The computer connected to the device must be turned on. Program the device Scan To button from the control panel E-mail addresses and folders must be set up prior to using the Scan To button on the control panel. Use HP Solutions Center to program the e-mail and folders for scanning. Set up pre-configured destinations on the MFP 1.
4. Select Save it to my computer and press Next. Type the e-mail address, subject, and note in the text box and click Next. 5. Select the quality and click Next. 6. Type the e-mail address in the text box. Select the box for Send the new destination to the MFP. Type a new name that appears on the MFP control panel and click Next. Delete destinations ENWW 1. From the Set up the list for the All-in-One, select one of the Available Destinations on this PC and click Delete.
Scan by using HP Solution Center (Windows) Use the HP Solution Center software program to scan a document or photo. To view HP Solution Center ● Double-click the HP Solution Center icon on the Windows desktop. OR ● On the Windows taskbar, click Start, Programs (or All Programs in Windows XP), HP, then HP Solution Center. For detailed instructions about scanning from HP Solution Center, see the HP Solution Center online Help.
Scan from the device and HP Director (Macintosh) The procedures described in this section are for Macintosh OS X V10.3 and V10.4. For more information about tasks and settings described in this section, see the HP Director online Help. Scanning tasks To scan to a software program, scan an item using the program itself. Any TWAIN-compliant program can scan an image. If the program is not TWAIN-compliant, save the scanned image to a file then place, open, or import the file in the software program.
Scan using TWAIN-compliant and WIA-compliant software The MFP is TWAIN-compliant and Windows Imaging Acquisition (WIA)-compliant for Windows XP and beyond. The MFP also supports TWAIN-compliant Macintosh applications. Use TWAIN-compliant and WIA-compliant software When in a TWAIN-enabled or WIA-enabled program, access the scanning feature and scan an image directly into the open program.
Scan a photo 1. Place the photo on the flatbed scanner with the picture-side down and the upper-left corner of the photo in the lower-right corner of the glass. 2. Gently close the lid. 3. Scan the photo using one of the scanning methods. See Scan methods for more information. Scan edge-to-edge originals For information about copying and scanning edge-to-edge originals, see Copy edge-to-edge originals. Cancel a scan job To cancel a scan job, use one of these procedures.
Scanning resolution is measured in pixels per inch (ppi). Color, grayscale, and black and white define the number of colors possible. Adjust the scanner hardware resolution to up to 1200 ppi. The software can perform an enhanced resolution up to 19,200 ppi. Also, set color and grayscale at 1 bit (black and white), or at 8 bit (256 levels of gray) to 24 bit (true color). The resolution and color guidelines table lists simple scanning tips.
10 Photo NOTE This section applies only to the HP Color LaserJet CM1017 MFP. NOTE This MFP supports only JPEG format.
Insert a memory card The HP Color LaserJet CM1017 MFP can read the following memory-card types: ● CompactFlash ● Memory Stick and Memory Stick PRO ● MultiMedia ● Secure Digital (SD) ● SmartMedia ● xD NOTE The memory card may have unlimited memory, but the MFP only recognizes up to 9,999 photos per card. NOTE The HP Color LaserJet CM1017 MFP memory card reader recognizes only files in JPEG file format when printing from the control panel.
Now print photos using the HP Color LaserJet CM1017 MFP. NOTE Insert only one memory card into the MFP at a time. If two or more are inserted, the MFP displays an error message. For more information about memory-card messages, see Controlpanel messages.
View or rotate photos from the memory card After a memory card is inserted into the correct slot, the MFP reports the number of photos on the memory card and shows the first photo on the card in the display screen. NOTE If any buttons or keys are not pressed for five minutes the display screen goes blank. To reactivate the display screen, press Photo Features. To view or rotate photos from the memory card: 1. Press Left arrow or Right arrow to scroll through the images on the card. 2.
Create a photo slideshow on the graphical display screen After a memory card is inserted into the correct slot, the MFP can read the images to display a slideshow. To create a slideshow ENWW 1. Press Photo Features and choose Slideshow. Each image is displayed one-by-one. 2. Press Cancel to end the slideshow.
Enable or disable a memory card 92 1. In the embedded Web server, select Print and Memory Card. 2. Select or deselect the label Enable Memory Card. When this box is not selected the control panel display says Memory card slots are disabled when a memory card is inserted.
Print photos directly from the memory card 1. 2. After inserting the memory card into the MFP (see Insert a memory card), select photos by: ● Press the Left arrow or the Right arrow to scroll through the images. ● Press OK to select or deselect the images. You can also press Select Photos from the control panel. Press Up arrow or Down arrow to select one of the following menu items, and then press OK. ● From display: Select this option if the memory card was not recently inserted.
Print and scan photos from a proof sheet Preview images and print photos from a proof sheet. A proof sheet can contain as many as 20 images. This feature has been optimized and tested for use with Genuine HP Toner Supplies. 1. Insert the memory card into the device. See Insert a memory card. 2. Press Proofsheet then Print. 3. If more than 20 JPEG files exist on the memory card, press Up arrow or Down arrow to select one of the following menu items, then press OK.
Save photos to the workstation from a memory card ENWW 1. Insert the memory card into the MFP. See Insert a memory card. 2. From the workstation, click on My Computer and look for the removable drive (memory card). If My Computer does not recognize the memory card, enter a IP address (an example, \\192.168.0.15) into the address line. Access the images by clicking Memory card and moving to the subfolders containing the images. Map the memory card to a driver letter on the workstation using this method.
Print photos using the Photo Features button 1. Insert the memory card into the MFP. See Insert a memory card. 2. Press Photo Features and select Easy photo print. 3. Press Up arrow or Down arrow to select one of the following menu items, then press OK. ● All photos: X represents the number of JPEG files the MFP detects on the card. Selecting this option prints all of the JPEG files on the memory card. Press OK again to confirm the print job.
Print a memory card index 1. Insert the memory card into the MFP. See Insert a memory card. Press Photo Features to choose one of these options: ● Index print ● Best Photo ● Fast 2. Press Up arrow or Down arrow to select Index print then press OK. 3. Press Up arrow or Down arrow to select either Best Photo or Fast, then press OK. The MFP prints an index that includes small preview images for each photo on the memory card. Each index page can contain as many as 30 preview images.
98 Chapter 10 Photo ENWW
11 Network Setup and Administration (HP Color LaserJet CM1017 MFP) ● Set up the MFP and use it on the network NOTE Configuring TCP/IP settings are complicated and should only be performed by experienced network administrators. In order for automatic TCP/IP configuration to take place, either a BOOTP or DHCP Server must be present. For additional help or network configuration, contact the network administrator. NOTE This MFP does not support HP Jetdirect devices.
Set up the MFP and use it on the network Hewlett-Packard recommends using the HP software installer available on the MFP CD-ROMs to install necessary software in the following network setups. Configure a network port-connected MFP configuration (direct mode or peer-to-peer printing) In this configuration, the MFP is connected directly to the network, and all computers on the network print directly to the MFP. NOTE This mode is the recommended network configuration for the MFP. 1.
NOTE This configuration supports printing from the client workstations. Client are not able to initiate a scan from the MFP. 1. Insert the MFP CD-ROM into the computer. If the MFP is already set up, click Install Software to start the software installer. If the software installer does not start, navigate to the hpzsetup.exe file on the CD-ROM and double-click the file. 2. On the Welcome screen, click Next and follow the prompts. 3.
Use the control panel ● Network configuration page ● Configuration page ● IP configuration ● Link speed settings Network configuration page The Network configuration page lists the current network settings and other MFP properties. To print the Network configuration page from the MFP: 1. On the control panel, press Menu. 2. Press the navigation arrows to select Reports, then press OK. 3. Press the navigation arrows to select Network report, then press OK.
9. Press OK to move the cursor to the next triplet. When the address is complete press OK to bring up the confirmation screen. 10. The graphical screen displays Yes. Press OK to save the configuration, or to delete and re-enter another IP address, press Left arrow or Right arrow, which changes the display to No. 11. After selecting the IP address, enter the subnet mask and default gateway by repeating steps 8– 10. To get subnet mask and default gateway information in Windows XP Pro: 1.
NOTE The setting must match with the network device to which you are connecting (a network hub, switch, gateway, or computer). 5. Press OK. The MFP may power cycle. Supported network protocols This table lists the networking services/protocols supported on the HP Color LaserJet CM1017 MFP.
Table 11-4 IP addressing (continued) Service name Description MFP to generate a unique IP address. For example, the IP address 169.254.0.10 represents a series of triplets ranging from 0 to 254; this address is not manually configurable. TCP/IP TCP/IP (Transmission Control Protocol/Internet Protocol) is a suite of protocols designed to define the way computers and other devices communicate with each other over a network.
NOTE When assigning IP addresses, always consult the IP address administrator. Setting the wrong address can disable other equipment operating on the network or interfere with communications. Configure IP parameters TCP/IP parameters (such as IP address, subnet mask, default gateway) can be configured on the MFP manually (for example, through the embedded Web server, and HP management software), or automatically downloaded using DHCP or BOOTP each time the MFP is turned on.
Table 11-5 Example: Subnet mask 255.255.0.0 applied to class A network (continued) Class A Network Address Network 15 xxx xxx xxx Example of a node’s IP Address on Subnet 1 210 1 25 7 Example of a node’s IP Address on Subnet 254 210 254 64 2 The Class A IP network address 210 has been assigned to company ABC. To allow additional networks at company ABC’s site, the subnet mask of 255.255.0.0 is used.
Resolve communication problems with the network Check the following items to verify the MFP is communicating with the network. This information assumes a Network configuration page has already been printed. See Networking page (HP Color LaserJet CM1017 MFP only). 1. Are the network cables connected properly? Ensure that the MFP is attached to the network using the appropriate port and cable. Verify each cable connection to make sure it is secure and in the right place.
If yes, the problem is workstation-specific. Verify that both workstations are using the same network settings. CAUTION network. 5. ENWW Do not assign identical TCP/IP addresses to two network devices on the same If network communication is not resolved by using steps 1 through 3, or if other users can not print, reset all network configuration settings to factory-defaults by selecting Restore defaults from the control panel.
110 Chapter 11 Network Setup and Administration (HP Color LaserJet CM1017 MFP) ENWW
12 How do I? Use this section to perform basic tasks with the HP Color LaserJet CM1015/CM1017 MFP Series.
Control panel and other settings: How do I? This section discusses control-panel settings. HP Color LaserJet CM1017 MFP control panel features The HP Color LaserJet CM1017 MFP contains the following lights and buttons on the control panel: NOTE Print a demo page by pressing the Scan To and Start Scan buttons simultaneously. 1 Graphical display. Message, menus, and supply gauge area. Supplies gauges: Displays consumption levels of print cartridges.
2 Amber activity light: An error has occurred. Printer requires attention. 3 Up arrow (^): Press to enter the main menu system or navigate to the previous menu item, or previous item in the selection list. 4 Cancel (X): Whenever the Ready light blinks, press to cancel a print job. Pressing this button also exits the control-panel menus. 5 Right arrow (>): Press to navigate to the next submenu or the next value in the menu selection list.
After 60 minutes of inactivity, the color graphics display goes into Sleep State and the screen shuts off completely. The display turns back on when you perform an operation, such as pressing a control panel button, or inserting a memory card, accessing the HP All-in-One from a connected computer. Use the control-panel arrows to navigate on the HP Color LaserJet CM1017 MFP ● Press the Up arrow or Down arrow to navigate through all control panel menus. ● Press Back to return to the previous menu.
Control-panel menus Use the control-panel menus To gain access to the control-panel menus, use the following steps. 1. Press Menu. 2. On the HP Color LaserJet CM1015 MFP, press Left arrow or Right arrow to navigate the listings. On the HP Color LaserJet CM1017 MFP, press Up arrow or Down arrow to navigate the listings. ● Press OK to select the appropriate option. ● Press Cancel to cancel an action or return to the Ready state. ● Press Back to move to the previous menu.
Table 12-1 Copy Setup Menu (continued) Menu item Sub-menu item Sub-menu item Description Contrast Increases or decreases the differences between whites and blacks of a copy. Lightness Increases or decreases the background color in a copy. Grayness Increases or decreases the color in the color copy of a black and white original. Sharpen Increases or decreases the reproduction details in a copy. Restrict color Permits the enabling or disabling of color copies.
Table 12-2 Reports Menu (continued) Menu Item Description PCL6 font list Prints a list of all installed PCL6 fonts. Service page Starts the cleaning mode and restores factory settings. Table 12-3 Photo Setup Menu (Available only from HP Color LaserJet CM1017 MFP) Menu Item Description Default image size Set up default image size. Default light/dark Default # of copies Set up default number of copies. Default output color Set up default output color.
Table 12-4 System Setup Menu (continued) Menu Item Sub-menu item Sub-menu item Description Press OK to select the default setting. Select Override to print on a different size paper after a specified delay. Select Cancel job to automatically cancel the print job after a specified delay. If either Override or Cancel job is chosen, the control panel prompts for the number of seconds to delay. Press the Right arrow to increase the time up to 3600 seconds. Press Left arrow to decrease the time.
Table 12-5 Service Menu (continued) Menu item Description USB speed Less paper curl When printed pages are consistently curled, this option sets the printer to a mode that reduces curl. The default setting is Off. Archive print When printing pages that will be stored for a long time, this option sets the printer to a mode that reduces toner smearing and dusting. The default setting is Off.
Print: How do I? Use this section to answer printing questions. System Settings The HP ToolboxFX System Settings folder contains links to the following main pages: ● Device information. View information about the MFP, such as the description and a contact person. ● Paper handling. Change the MFP paper-handling settings, such as default paper size and default paper type. ● Print quality. Change the MFP print-quality settings. ● Print density.
Paper handling Use the HP ToolboxFX paper-handling options to configure the default settings. These are the same options that are available on the System setup and Paper setup menus on the control panel. For more information, see Control-panel menus. Three options accommodate handling print jobs when the product is out of media: ● Select Wait for paper to be loaded. ● Select Cancel from the Paper out action drop-down list to cancel the print job.
Print density settings Description and a positive shadow adjustment), use a positive contrast setting. To decrease the difference between light and dark colors (equivalent to a positive highlight adjustment and a negative shadow adjustment), use a negative contrast setting. Highlights Highlight colors are colors near white. To make highlight colors darker, use a positive highlight setting, and to make highlight colors lighter use a negative highlight setting.
WARNING! Following these steps will clear the password and all of the changes you have made to the MFP settings. 1. On the control panel, press Menu. 2. Press the navigation arrows to select the Service menu. 3. Press OK. 4. Press the navigation arrows to select the Restore defaults menu. 5. Press OK. 6. Press OK again to confirm restoring the defaults. Paper types Use these HP ToolboxFX Paper types options to configure print modes that correspond to the various media types.
PCL5c Configure these PCL5c settings: ● Font number ● Font pitch ● Font point size ● Symbol set ● Append CR to LF ● Form length PostScript Use the PostScript option when using the PostScript print personality. When the Print PostScript error option is turned on, the PostScript error page automatically prints when PostScript errors occur. NOTE Click Apply to make the changes take effect.
Selecting print media settings When a job is sent to the printer, the printer driver controls what paper tray is used to pull media through the printer. By default, the printer automatically selects the tray, but a specific tray can be chosen based on three user specified settings: Source, Type, and Size. These settings are available from the Application Setting dialog box, the Print dialog box, or the printer driver.
Task Driver Tab Option Print multiple pages on one sheet of paper (N-up printing) Finishing Pages per sheet Reduce or enlarge a document before printing Effects Fit to Page Print the first page on different paper Paper/Quality Appropriate paper size Change color settings Color Settings Create and use Quick Sets. Quick Sets save the current print-driver settings such as the page orientation, N-up printing, or the paper source for later use. Save up to 30 sets. All.
temporary for print jobs that are run while the program is still open, or changes to the default settings can be permanent; they are in effect now and in the future.
● Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives that are compatible with the heat and pressure in the fuser. CAUTION Failure to follow the guidelines above can result in jams. Labels When selecting labels, consider the quality of each component: ● For tray, media orientation, and driver settings, see Print on special media. ● Only use labels with no exposed backing between them. ● Labels must lie flat.
Heavy paper ENWW ● Do not use paper that is heavier than the recommended media specification for this MFP. See Media supported on this MFP for more information. ● For tray, media orientation, and driver settings, see Print on special media.
Copy and Scan: How do I? Use this section to answer copy and scanning questions. Scan from the device control panel Use the following instructions to scan directly from the device control panel. NOTE The computer connected to the device must be turned on. Program the device Scan To button from the control panel E-mail addresses and folders must be set up prior to using the Scan To button on the control panel. Use HP Solutions Center to program the e-mail and folders for scanning.
3. Select Attach to a new e-mail and click Next. 4. Select Save it to my computer and press Next. Type the e-mail address, subject, and note in the text box and click Next. 5. Select the quality and click Next. 6. Type the e-mail address in the text box. Select the box for Send the new destination to the MFP. Type a new name that appears on the MFP control panel and click Next. Delete destinations 1.
Photo: How do I? (HP Color LaserJet CM1017 MFP only) Use this section to answer photo questions. Print photos directly from the memory card 1. 2. After inserting the memory card into the MFP (see Insert a memory card), select photos by: ● Press the Left arrow or the Right arrow to scroll through the images. ● Press OK to select or deselect the images. You can also press Select Photos from the control panel. Press Up arrow or Down arrow to select one of the following menu items, and then press OK.
3. If more than 20 JPEG files exist on the memory card, press Up arrow or Down arrow to select one of the following menu items, then press OK. ● All photos: X represents the number of JPEG files the MFP detects on the card. Selecting this option prints all JPEG files on the memory card. Press OK again to confirm the print job. ● Last 20: Prints the last 20 JPEG files from the alphabetized list on the memory card. ● Custom: Select one or more photos to print by pressing OK. 4.
Network: How do I? (HP Color LaserJet CM1017 MFP only) Use this section to answer network questions. Find the network IP address The network IP address is located on the Network report page. To print a Network report page from the control panel: 1. On the control panel, press Menu. 2. Press Left arrow or Right arrow to select the Reports menu. 3. Press OK. 4. Press Left arrow or Right arrow to select Network report. 5. Press OK to print the Network Configuration Report page.
Maintenance: How do I? Use this section to answer MFP maintenance questions. Set the system password Use HP ToolboxFX to set a system password. 1. Open HP ToolboxFX and click System Settings. NOTE If a password has been set for the MFP previously, you are prompted to type the password. Type the password, then click Apply. 2. Click Password. 3. In the Password box, type the exact password to set, then in the Confirm password box, type the same password again to confirm the choice. 4.
Clean the scanner glass Dirty glass from debris may cause scan and copy image defects. 1. Turn device off, unplug the power cord from the electrical socket, and raise the lid. 2. Clean the glass by using a soft lint-free cloth that has been moistened with nonabrasive glass cleaner. CAUTION Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the device; these can damage the device. Do not place liquids directly on the glass.
Environmental differences or aging print cartridges might cause fluctuations in image density. The MFP accounts for this with image stabilization control. The MFP automatically calibrates at various times to maintain the highest level of print quality. Also request a calibration by using the HP ToolboxFX. The MFP does not interrupt a print job to calibrate. It waits until the job is complete before calibrating or cleaning.
Clean the paper path using HP ToolboxFX NOTE Use the following procedure to clean the paper path using the HP ToolboxFX. To clean the engine when the computer is running an operating system that does not support HP ToolboxFX, find \util\cleanpage on the MFP CD-ROM for instructions on the cleaning page. 138 1. Ensure the MFP is turned on and in the Ready state. 2. Open the HP ToolboxFX. 3. On the Help tab, click Troubleshooting. Follow the instructions under the Cleaning Page section.
13 Managing and maintaining the multifunction peripheral (MFP) This MFP includes several software tools that help monitor, troubleshoot problems, and maintain the MFP.
Information pages Special pages reside within the MFP memory. These pages help diagnose and solve MFP problems. If the MFP language was not correctly set during installation, set the language manually so that the pages print in one of the supported languages. Change the language by using the HP ToolboxFX. Demo page To print the Demo page, press Scan To and Start Scan simultaneously. A demo page can also be printed from the HP ToolboxFX.
ENWW 1. Product Information. Displays basic information about the MFP, such as the product name and the serial number. 2. Memory. Lists memory-related information, such as the total memory that is installed.
3. Paper Settings. Lists information about the media type for each tray and about the type settings for all the media that the MFP supports. 4. Copy Settings. Lists current MFP default copy information. 5. Product Settings. Lists information about the MFP, including the language and the company name. 6. Installed Personalities and Options. Contains current MFP font, DIMM memory, and memory card information. 7. Printer Settings.
1. Print cartridge area. Displays a section for each of the print cartridges and provides information about HP print cartridges. This information includes the part number for each print cartridge, whether each print cartridge is low, and the life remaining for each print cartridge, which is expressed as a percentage, as a graphic, and as the estimated number of pages remaining. This information might not be provided for non-HP supplies.
1. Network Hardware Configuration. Displays current MFP hardware configuration such as status, hardware address, firmware datecode, link speed information, and connection timeout. 2. Enabled Features. Displays password, network protocol, memory card, LPD printing, Bonjour, and HPSLP settings. 3. TCP/IP. Displays host, domain, and printer name, and other IP information. 4. SNMP. Displays status, version, and set/get community names. 5. Network Statistics. Displays packet and collision information.
Print the usage page by: ENWW 1. Press Menu. 2. Press the navigation arrows to select the Reports menu. 3. Press OK. 4. Press the navigation arrows to select the Usage page. 5. Press OK to print the Usage Page.
Menu map The menu map lists the menu structure for each option available on the control panel. To print a menu map 146 1. Press Menu. 2. Use the navigation arrows to select the Reports menu. 3. Press OK. 4. Use the navigation arrows to select Menu structure. 5. Press OK to print the Menu map.
HP ToolboxFX HP ToolboxFX is a software program that performs these tasks: ● Checks the MFP status. ● Configures the MFP settings. ● Displays problem solving information. ● Displays online documentation. View the HP ToolboxFX when the MFP is directly connected to the computer or when it is connected to the network. Perform a software installation using the HP ToolboxFX. NOTE HP ToolboxFX is not supported for Windows Server 2003 or Macintosh operating systems.
Status The HP ToolboxFX Status folder contains links to the following main pages: ● Device Status: View MFP status information. This page indicates MFP conditions such as a jam or an empty tray. When a problem is corrected with the MFP, click Refresh button to update the MFP status. ● Supplies Status Page: View detailed supplies status such as the estimated percent of toner remaining in the print cartridge and the number of pages that have been printed with the current print cartridge.
Alerts The HP ToolboxFX Alerts folder contains links to the following main pages: ● Set Up Status Alerts: Set up the MFP to send pop-up alerts for certain events, such as low toner levels. ● Set Up Email Alerts: Set up the MFP to send e-mail alert messages for certain events, such as low toner levels. Set up status alerts Use the HP ToolboxFX to set up the MFP so that it issues pop-up alerts to the computer when certain events occur.
System Settings The HP ToolboxFX System Settings folder contains links to the following main pages: ● Device information. View information about the MFP, such as the description and a contact person. ● Paper handling. Change the MFP paper-handling settings, such as default paper size and default paper type. ● Print quality. Change the MFP print-quality settings. ● Print density. Change the print density settings, such as contrast, highlights, midtones, and shadows. ● Paper types.
Paper handling Use the HP ToolboxFX paper-handling options to configure the default settings. These are the same options that are available on the System setup and Paper setup menus on the control panel. For more information, see Control-panel menus. Three options accommodate handling print jobs when the product is out of media: ● Select Wait for paper to be loaded. ● Select Cancel from the Paper out action drop-down list to cancel the print job.
Print density settings Description and a positive shadow adjustment), use a positive contrast setting. To decrease the difference between light and dark colors (equivalent to a positive highlight adjustment and a negative shadow adjustment), use a negative contrast setting. Highlights Highlight colors are colors near white. To make highlight colors darker, use a positive highlight setting, and to make highlight colors lighter use a negative highlight setting.
WARNING! Following these steps will clear the password and all of the changes you have made to the MFP settings. 1. On the control panel, press Menu. 2. Press the navigation arrows to select the Service menu. 3. Press OK. 4. Press the navigation arrows to select the Restore defaults menu. 5. Press OK. 6. Press OK again to confirm restoring the defaults. Paper types Use these HP ToolboxFX Paper types options to configure print modes that correspond to the various media types.
PCL5c Configure these PCL5c settings: ● Font number ● Font pitch ● Font point size ● Symbol set ● Append CR to LF ● Form length PostScript Use the PostScript option when using the PostScript print personality. When the Print PostScript error option is turned on, the PostScript error page automatically prints when PostScript errors occur. NOTE Click Apply to make the changes take effect.
Use the embedded Web server When the MFP is directly connected to a computer, use the HP ToolboxFX to view Web pages for the MFP status. When the MFP is connected to the network, the embedded Web server is automatically available. Access the embedded Web server from any supported browser. The embedded Web server displays MFP and network status and manages printing functions from the computer instead of using the control panel.
NOTE Once the URL is open, bookmark it for easy return. 1. 2. The embedded Web server has three tabs that contain MFP settings and information: ● Information tab ● Settings tab ● Networking tab Click the appropriate tab. Information tab The Information pages group consists of the following pages. ● Device Status: Displays MFP status and shows the remaining life of HP supplies. Zero percent (0%) indicates that a supply is empty.
Networking tab This tab allows the network administrator to control MFP network-related settings when it is connected to an IP-based network. ● IP Configuration: Sets the IP configuration. ● Advanced: Enables network features such as SLP Config, DHCP, BOOTP, and AutoIP. ● mDNS: Sets the mDNS. These settings to turn on or off Rendezvous or Bonjour discovery. ● SNMP: Sets SNMP protocols. Other links found in HP ToolboxFX Internet access is required to use any of these links.
Manage supplies For warranty information about these supplies, see Print Cartridge Limited Warranty Statement. Supplies life The life of a print cartridge depends on the amount of toner that print jobs require. When printing text at approximately 5% coverage, a cyan, magenta, or yellow print cartridge for the HP Color LaserJet CM1015/CM1017 MFP lasts an average of 2,000 pages, and a black print cartridge lasts an average of 2,500 pages. A typical business letter has 5% coverage.
Check and order supplies using HP Solution Center In HP Solution Center, select the MFP. The device status page shows supplies information. To order use the HP ToolboxFX. Supplies Storage Guidelines Follow these guidelines for storing print cartridges: ● Do not remove the print cartridge from its package until it is ready for use. CAUTION To prevent damage, do not expose the print cartridge to light for more than a few minutes.
HP anti-counterfeit supplies Web site Visit the HP anti-counterfeit supplies Web site at http://www.hp.com/go/anticounterfeit if the supplies status gauges or HP ToolboxFX indicates that the print cartridge is not an HP print cartridge and you think that it is genuine.
Clean the scanner glass Dirty glass from debris may cause scan and copy image defects. 1. Turn device off, unplug the power cord from the electrical socket, and raise the lid. 2. Clean the glass by using a soft lint-free cloth that has been moistened with nonabrasive glass cleaner. CAUTION Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the device; these can damage the device. Do not place liquids directly on the glass.
Clean the MFP During the printing process, paper, toner and dust particles can accumulate inside the MFP. Over time, this buildup can cause print-quality problems such as toner specks or smearing. This MFP has a cleaning mode that can correct and prevent these types of problems. Clean the paper path using HP ToolboxFX NOTE Use the following procedure to clean the paper path using the HP ToolboxFX.
Cartridge-out override The HP Color LaserJet CM1015/CM1017 MFP displays an Order supplies message when a cartridge is running low and a Replace supplies message when a cartridge has been depleted. To ensure optimal print quality, HP recommends replacing a cartridge when the Replace supplies message is displayed. Replacing the cartridge at this point can help prevent waste of media or other cartridges when one cartridge produces poor print quality.
Change print cartridges When a print cartridge approaches the end of useful life, the control panel displays a message recommending ordering a replacement. The MFP can continue to print using the current print cartridge until the control panel displays a message instructing cartridge replacement. The MFP uses four colors and has a different print cartridge for each color: black (K), cyan (C), magenta (M), and yellow (Y). NOTE In order to print, this MFP requires all print cartridges to be installed.
2. Remove the used print cartridge from the MFP. 3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 4. Grasp both sides of the print cartridge by the blue handles and distribute the toner by gently rocking the print cartridge from side to side. CAUTION ENWW Do not touch the shutter or the surface of the roller.
5. Remove the shipping locks and the shipping tape from the new print cartridge. Discard the shipping tape and shipping locks according to local regulations. 6. Align the print cartridge with the tracks inside the MFP, and using the handles, insert the print cartridge until it is firmly seated. 7. Firmly close the front door. After a short time, the control panel should display Ready.
8. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. 9. When using a non-HP print cartridge, check the MFP control panel for further instructions. For additional help, go to http://www.hp.com/support/clj1015_1017. NOTE After replacing or changing a black print cartridge, a cleaning page automatically prints. This helps prevent speckles on the front or back of printed documents.
Calibrate the MFP The MFP automatically self-calibrates, but calibration settings can be manually adjusted by using the HP ToolboxFX. Environmental differences or aging print cartridges might cause fluctuations in image density. The MFP accounts for this with image stabilization control. The MFP automatically calibrates at various times to maintain the highest level of print quality. Also request a calibration by using the HP ToolboxFX. The MFP does not interrupt a print job to calibrate.
14 Problem solving ENWW ● Problem solving process ● Control-panel messages ● Solve print problems ● Resolve copy problems ● Resolve scanning problems ● The device control panel display has black lines or dots, or becomes blank ● Clear paper jams ● Additional problem solving tools 169
Problem solving process Use the problem solving checklist to resolve MFP issues. Problem solving checklist Follow these steps when trying to solve an MFP problem. Step number Verification step Possible problems Solutions 1 Is the power on? No power due to failed power source, cable, switch, or fuse. 1. Verify that the MFP is plugged in. 2. Verify that the power cable is functional and that the power switch is on. 3.
Step number Verification step Possible problems Solutions 5 Does the MFP print from the computer? Software is not installed correctly or an error occurred during software installation. Run the uninstall via the program group. Reinstall using the software CD. The cable is not connected correctly. Reconnect the cable. An incorrect driver is selected. Select the proper driver. Connect the network cable or USB cable to the MFP and the computer.
Control-panel messages The following are control-panel warning icons that may be seen on the HP Color LaserJet CM1017 MFP. General error Memory card error Paper error Paper jam Attention Scanner error The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count on the second line of the display, if appropriate.
Control panel message Description Recommended action 10.000x Supply Error E-label cannot be read or print cartridge is not properly installed. 1. Remove the print cartridge and verify that the E-label reader guide pin is not broken. 2. Reinstall print cartridge. 3. Turn on the printer. 4. If the problem is not solved, replace the cartridge. 10.0000 = Black print cartridge 10.0001 = Cyan print cartridge 10.0002 = Magenta print cartridge 10.0003 = Yellow print cartridge 10.
Control panel message Description Recommended action 57 Fan Error The device has experienced a problem with its internal fan. Turn off the power by using the power switch, wait at least 30 seconds, then turn on the power and wait for the device to initialize. Turn off then turn on If the error persists, contact HP customer support. See HP Customer Care or the support flyer that came in the MFP box. 59.xx Error The device has experienced an internal hardware error.
Control panel message Description Recommended action HP supplies The printer transitioned from having one or more non-HP supplies to having all HP supplies installed. No action required. The print cartridge may be crooked, or installed in the wrong print cartridge slot. Reinstall the print cartridge.
Control panel message Description Recommended action Memory card is unsupported The memory card that you have inserted is not a type that is supported. Insert a card that is supported. The HP Color LaserJet CM1017 MFP supports the following cards: Memory card slots ● CompactFlash ● Ultra CompactFlash ● Smart Media ● Memory Stick ● Secure Digital ● Multi Media Card ● xD Card The memory card slots have been disabled. Contact your system administrator.
Control panel message Description Recommended action Non-HP installed A non-HP cartridge is installed. Displays one of the following messages: If you believe you purchased an HP supply, please visit the HP fraud Web site at http://www.hp.com/go/anticounterfeit Service or repairs required as a result of using non-HP supplies is not covered under HP warranty. ● Non-HP black installed. Press OK to accept. ● Non-HP magenta installed. Press OK to accept. ● Non-HP cyan installed.
Control panel message Description Ready supply is low and using Override may result in unsatisfactory print quality. The supplies gauge displays the consumption levels of print cartridges. This is the message that displays when the non-HP supply is first installed. Replace supply. Override in use. Ready The supplies gauge displays the consumption levels of print cartridges. Recommended action This message displays the entire time multiple non-HP supplies are used in the MFP.
Solve print problems Print-quality problems The following sections help identify and resolve print-quality issues. Identifying and correcting print defects Use the checklist and print-quality issues charts in this section to solve print-quality problems. Print-quality checklist Resolve general print-quality problems by using this checklist: 1. Ensure the paper or print media used meets specifications. Generally, smoother paper provides better results. 2.
Problem Cause Solution Print is light or faded. The media might not meet HP specifications. Use media that meets HP specifications. One or more print cartridges might be low. When using non-HP print cartridges, no messages appear on the control panel or in the HP ToolboxFX. Replace any low print cartridges. If none of the print cartridges is low or empty, remove the print cartridges one at a time and inspect the toner roller in each to see if the roller is damaged. If so, replace the print cartridge.
Problem Cause Solution The amount of background toner shading becomes unacceptable. The media might not meet HP specifications. Use a different paper with a lighter basis weight. Very dry (low humidity) conditions can increase the amount of background shading. Check the MFP environment. One or more print cartridges might be low. If non-HP print cartridges are used, no messages appear on the control panel or in the HP ToolboxFX. Replace any low print cartridges.
Problem Cause Solution Marks repeatedly appear at even intervals on the unprinted side of the page. Internal parts might have toner on them. The problem typically corrects itself after a few more pages. The paper path might need cleaning. Clean the MFP. The fuser might be damaged or dirty. Clean using instructions in HP ToolboxFX. Contact HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box. The printed page contains misformed characters.
Problem Cause Solution The printed page contains wrinkles or creases. The media might be loaded incorrectly. Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack. See Load trays. Turn over the stack of paper in the input tray, or try rotating the paper 180° in the input tray. The media might not meet HP specifications. Use a different paper, such as highquality paper that is intended for color laser MFPs.
Problem Cause Only black is printing when the document Color mode is not selected in the should be printing in color. program or printer driver. One or more colors are not printing, or are inaccurate. A color is printing inconsistently after loading a new print cartridge. AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc The colors on the printed page do not match the colors as they appear on the screen.
Problem Cause Solution The finish on the printed color page is inconsistent. The media might be too rough. Use a smooth paper or print media, such as a high-quality paper that is made for color laser MFPs. Generally, smoother media produces better the results. The finish on the printed or copied color page has light colored spots. The media may have been bent when loaded, or the ETB may be damaged. Load new paper and reprint or copy the document. If the problem persists, contact HP Customer Care.
Problem Cause Solution Poor print quality or toner adhesion The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot. Verify that the appropriate media type was selected in the printer driver. Try another kind of paper, between 100 and 250 Sheffield, 4% to 6% moisture content. Dropouts, jamming, or curl Excessive curl The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping.
Problem Cause Solution MFP does not pull media from the media input tray. The MFP might be in manual feed mode. ● If Manual feed appears on the MFP control-panel display, press OK to print the job. ● Verify that the MFP is not in manual feed mode and print the job again. The media tray might be overloaded. Remove some of the media from the tray. See Load trays. The paper-length adjustment control in tray 2 or optional tray 3 is set at a length that is greater than the media size.
Problem Cause Solution Pages did not print. The MFP might not be pulling media correctly. See Media-handling problems. The media is jamming in the MFP. Clear the jam. The USB cable might be defective or incorrectly connected. ● Disconnect the USB cable at both ends and reconnect it. ● Try printing a job that has printed in the past. ● Try using a different USB cable. Other devices are running on the computer. 188 Chapter 14 Problem solving The device might not share a USB port.
Resolve copy problems The following are a few simple steps that can improve copy quality: ● Use quality originals. ● Adjust the control-panel settings for the type of original. ● Use the Text setting for items that contain mostly text. ● Use the Film photo setting when making a copy of a photograph. ● Use Picture when making a copy of a graphic. ● Use the Mixed setting for documents that include both text and graphics. Use the table to Identify and resolve imaging problems.
Problem Cause Solution Vertical white or faded stripes appear on the copy. The media might not meet HP specifications. Use media that meets HP specifications. See Media supported on this MFP. One or more print cartridges might Replace any low print cartridges. be low. If the error persists, inspect the print cartridges for defects in the printing area. If the error persists contact HP customer support. See HP Customer Care. or the support flyer that came in the MFP box.
Resolve scanning problems Use the table to solve image-scan issues. Problem Cause Solution The scanned image is of poor quality. The original might be a secondgeneration photo or picture. ● To eliminate the patterns, try reducing the size of the image after scanning. ● Print the scanned image to see if the quality is better. ● Verify that the resolution and color settings are correct for the type of scan job being performed. Part of the image did not scan.
Problem Cause Solution The scan takes too long. The resolution or color level is set too high. Change the resolution and color level settings to the correct settings for the job. The software is set to scan in color. The system default is color, which takes longer to scan even when scanning a monochrome original. If you acquire an image through TWAIN or WIA, you can change the settings so that the original scans in grayscale or black-and-white. See the device software Help for details.
Problem Cause Solution original, close the flatbed scanner cover, then re-scan the original.
The device control panel display has black lines or dots, or becomes blank CAUTION Static electricity can cause unexpected black lines or dots to appear on the device control panel display. Do not touch the device control panel display if there is a chance that you have collected a static electric charge (for example, by walking on carpet in a low-humidity environment).
Clear paper jams Occasionally, paper or other print media can become jammed during a print job. Some causes include the following events: CAUTION Do NOT use any tool or sharp object to help remove paper jams. ● The input trays are loaded improperly or overfilled. ● Tray 2 or optional tray 3 is opened during a print job. ● Too many sheets accumulated in the output area, or sheets blocked the output area. ● The print media being used does not meet HP specifications. See Print on special media.
Clear jams from inside the MFP CAUTION Jams in this area might result in loose toner on the page. If toner gets on clothes or hands, wash them in cold water. (Hot water sets the toner into the fabric.) 1. Open the front door. CAUTION Do not place anything on the transfer belt, which is located on the inside of the front door. Otherwise the MFP can be adversely damaged, affecting print quality.
ENWW 2. Carefully grasp the jammed paper by both corners and pull slowly to remove the paper. 3. Close the front door.
Clear jams from tray output area CAUTION Jams in these areas might result in loose toner on the page. If toner gets on clothes or hands, wash them in cold water. (Hot water sets the toner into the fabric.) 198 1. Carefully grasp the jammed paper by both corners and pull slowly to remove the paper from the top bin. 2. Open and close the front door.
Clear jams from the back of the MFP ENWW 1. Open the back cover. 2. Remove any jammed paper.
3. Close the back cover. Clear jams from tray 2 or optional tray 3 NOTE Before attempting to clear jams from tray 2 or optional tray 3, remove any jams inside the MFP. 200 1. Pull tray 2 or optional tray 3 out of the MFP. 2. Carefully grasp the jammed paper by both corners and pull slowly to remove the paper.
ENWW 3. Slide the tray into the MFP. 4. Open and close the front door.
Additional problem solving tools The section describes the tools that can help solve problems with the MFP. Device pages and reports This section describes the pages and reports that help diagnose and solve MFP problems. Demo page To verify that the MFP is functioning properly, print a Demo page. For more information about the Demo page, see Demo page. Configuration page The Configuration page lists the current settings and properties of the MFP.
To restore the factory-set defaults 1. Press Menu. 2. Press the navigation arrows to select Service, then press OK. 3. Press the navigation arrows to select Restore defaults, then press OK. The MFP automatically restarts. Clean the paper path The MFP features a special cleaning mode to clean the paper path. NOTE If you have access to HP ToolboxFX, HP recommends cleaning the paper path by using HP ToolboxFX. To clean the paper path 1. Press Menu. 2.
204 Chapter 14 Problem solving ENWW
15 Work with memory This section provides information about the following topics: ENWW ● MFP memory ● Install memory DIMMs ● Check DIMM installation ● Enable memory 205
MFP memory The HP Color LaserJet CM1015/CM1017 MFP has one dual inline memory module (DIMM) slot for upgrading the MFP capabilities with the following options: ● More MFP memory. DIMMs are available in 64 MB, 128 MB, and 256 MB for a maximum of 354 MB. ● DIMM-based macros, and patterns Consider adding more memory to the MFP if print jobs often include complex graphics or HP PostScript Level 3 documents, or use many downloaded fonts.
Install memory DIMMs When installing more memory for the MFP, it is possible to install a DIMM to print characters for languages such as Chinese, or for the Cyrillic alphabet. CAUTION Static electricity can damage DIMMs. When handling DIMMs, wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package then touch bare metal on the MFP. ENWW 1. Print a Configuration page by pressing OK and Cancel simultaneously. (A Supplies Status page may also print.
208 4. Release the locks on each side of the DIMM slot. 5. Remove the DIMM from the antistatic package. 6. Holding the DIMM by the edges as shown in the illustration, align the notches on the DIMM with the DIMM slot.
ENWW 7. Firmly press the DIMM straight into the slot. Firmly close the locks on each side of the DIMM until they snap into place. 8. Close the DIMM door.
9. Reconnect the power cable and turn on the MFP. 10. Go to Check DIMM installation.
Check DIMM installation Check that the DIMMs are installed correctly and working. 1. Turn the MFP on. Check that the Ready light is on after the MFP has completed the startup sequence. If an error message appears, a DIMM might have been incorrectly installed. 2. Print a Configuration page by pressing OK and Cancel simultaneously. (A Supplies Status page may also print.) 3.
212 Chapter 15 Work with memory ENWW
A Accessories and supplies information The lists of accessories in this section was current at the time of printing. Ordering information and availability of the accessories might change during the life of the MFP. For the most current ordering information, visit http://www.hp.com.
Supplies Product name Description Part number Black print cartridge Life of 2,500 pages at approximately 5% coverage. Q6000A Cyan print cartridge Life of 2,000 pages at approximately 5% coverage. Q6001A Yellow print cartridge Life of 2,000 pages at approximately 5% coverage. Q6002A Magenta print cartridge Life of 2,000 pages at approximately 5% coverage. Q6003A NOTE Actual yields vary according to usage.
Cable and interface accessories Product name Description Part number USB cable 2-meter standard USB-compatible device connector C6518A Paper handling accessories ENWW Product name Description Part number Tray 3 (Optional) Optional 250-sheet universal input tray (included with the HP Color LaserJet CM1015/CM1017). Only one optional 250-sheet tray can be installed.
Paper and other print media Product name Description Part number HP Multipurpose paper 75 g/m2 (20 lb), 96 bright HPM1120 (letter) HPM1420 (legal) HP All-in-One Printing Paper 81 g/m2 (22 lb), 96 bright HPT 115 (letter) HP LaserJet Paper 90 g/m2 (24 lb), 96 bright HPJ1124 (letter) 90 g/m2 (24 lb), 153 whiteness CHP310 (A4) HPJ1424 (legal) HP Premium Choice Paper HPU1132 (letter) 120 g/m2 (32 lb), 98 bright 120 g/m2 (32 lb), 158 whiteness CHP410 (A4) HP Presentation Laser Paper, glossy 130
Supplementary Documentation A printed copy of this user guide is available in the following languages.
218 Appendix A Accessories and supplies information ENWW
B ENWW Service and support 219
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet CM1015/CM1017 MFP 1 year, Limited Warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Print Cartridge Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the MFP product or (c) exhibit wear from ordinary use.
HP Customer Care Online services For 24-hour access to information by using a modem or Internet connection World Wide Web: Updated HP MFP software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/support/cljCM1015_CM1017. (The site is in English.) Online troubleshooting tools HP Instant Support Professional Edition (ISPE) is a suite of Web-based problem solving tools for desktop computing and printing products.
To locate HP-Authorized Dealers in the United States or Canada, call 1-800-243-9816 (United States) or 1-800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide. For service for your HP product in other countries/regions, call the HP Customer Support telephone number for your country/region. See the flyer that came in the box with the MFP. HP service agreements Call: 1-800-HPINVENT [1-800-474-6836 (U.S.)] or 1-800-268-1221 (Canada). Out-of-Warranty Service: 1-800-633-3600.
Repacking the MFP If your MFP needs to be moved or shipped to another location, perform the following procedure to repack the MFP. CAUTION Shipping damage as a result of inadequate packing is the customer's responsibility. To ensure proper protection during shipment, the MFP must be repackaged properly using the original cushions. Repack the MFP CAUTION It is extremely important to remove the print cartridges before shipping the MFP.
Service information form WHO IS RETURNING THE EQUIPMENT? Date: Person to contact: Phone: Alternate contact: Phone: Return shipping address: Special shipping instructions: WHAT ARE YOU SENDING? Model number: Model name: Serial number: Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, and so on) that are not required to complete the repair.
226 Appendix B Service and support ENWW
C Specifications This section contains information about MFP specifications.
Multifunction peripheral (MFP) specifications Table C-1 Physical Specifications 1 Specifications HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP Device weight (without cartridges) 19.4 kg (42.75 lb) 19.6 kg (43.2 lb) Device weight, including 4 cartridges 22 kg (48.5 lb) 22.2 kg (48.9 lb) Device height, desktop to top of fully tilted display1 525 mm (20.7 in) 540 mm (21.3 in) Device height, desktop to top of scanner cover with display folded down 490 mm (19.3 in) 490 mm (19.
Table C-4 Power consumption (average, in watts)1 1 2 3 4 5 6 Product model Printing (Color)2 Printing (Black and White)2 Copying2 Ready2 Power Save Off HP Color LaserJet CM1015 MFP 200 W 190 W 150 W 18 W 18 W 0W HP Color LaserJet CM1017 MFP 200 W 190 W 150 W 18 W 18 W 0W Values subject to change, see http://www.hp.com/support/cljCM1015_CM1017 for current information. Power reported is highest values measured for color and monochrome printing/copying using all standard voltages.
Table C-7 Paper and print media support specifications table (continued) Category Specifications Curl in ream Flat within 5 mm (0.2 inch) Cut-edge conditions Cut with sharp blades with no visible fray Fusing compatibility Must not scorch, melt, offset, or release hazardous emissions when heated to 210°C (410°F) for 0.
D Regulatory information This section contains the following information: ENWW ● Introduction ● FCC regulations ● Environmental Product Stewardship program ● Declaration of conformity ● Country/region-specific safety statements 231
Introduction This section contains the following regulatory information: 232 ● FCC regulations ● Environmental Product Stewardship program ● Service and support ● Declaration of conformity ● Laser safety statement ● Canadian DOC statement ● Korean EMI statement ● VCCI statement (Japan) ● Finnish laser statement Appendix D Regulatory information ENWW
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it can cause harmful interference to radio communications.
Environmental Product Stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3). Power consumption Power usage drops significantly while in sleep mode, which saves natural resources and saves money without affecting the high performance of this product.
HP Printing Supplies Returns and Recycling Program Information Since 1992, HP has offered HP LaserJet supplies return and recycling free of charge. In 2004, HP Planet Partners for LaserJet Supplies was available in 85% of the world market where HP LaserJet supplies are sold. Postage-paid and pre-addressed labels are included within the instruction guide in most HP LaserJet print cartridge boxes. Labels and bulk boxes are also available through the Web site: http://www.hp.com/recycle.
Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP Color LaserJet CM1015/CM1017 MFP Regulatory Model Number3): BOISB-0409–03 Product Options: Print Cartridges: Including: Q6459A —Optional 250-Sheet Input Tray All Q6000A, Q6001A, Q6002A, Q6003A conforms to the following Product Specifications:
Country/region-specific safety statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The MFP is certified as a “Class 1” laser product under the U.S.
Japanese Power Cord Statement ENWW Country/region-specific safety statements 239
Finnish laser statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP Color LaserJet CM1015/CM1017 -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN60825-1 (1994) mukaisesti.
Index Symbols/Numerics 4-Color option 67 A accessories part numbers 214 Adaptive Halftoning options 66 add folder destinations (Windows) 80, 130 adding memory 206 adding paper 50 address, MFP Macintosh, resolve problems 46 adhesive labels specifications 13, 15, 128 agreements, maintenance 223, 236 alerts, setting up 148 B background, gray 181 bands, resolve problems 180 battery specifications 235 bins, output features 3 jams, clearing 198 black and white printing resolve problems 184 black and white scanni
quality, adjusting 71 reducing 74 cover pages 41 covers 41 covers, document paper specifications 13 creases, resolve problems 183 crooked pages 182, 186 curled media 182 customer support maintenance agreements 223, 236 repacking MFP 224 service information form 225 Cyan cartridge life expectancy 158 part number 214 D dark copies, resolve problems 190 darkness, contrast settings copy 73 declaration of conformity 237 default settings, restoring 58, 126 deleting print jobs 62 Demo page, printing 140 destinatio
HP Printing Supplies Returns and Recycling Program 234 HP Solution Center 8 HP SupportPack 223, 236 HP ToolboxFX calibrating MFP 136, 137, 168 Documentation tab 149 Help tab 149 Network Settings tab 154 operating systems supported 8 Status tab 148 System Settings tab 120, 150 toner level, checking from 158 humidity specifications MFP environment 229 I image quality HP ImageREt 2400 64 HP ToolboxFX settings 121, 151 print, resolve problems 179 scans, resolve problems 191 ImageREt 2400 64 index printing 87 in
pages per sheet 41 resolve problems 185 selecting 12 specifications 229 transparencies 16, 128 types that may damage the printer 14 types to avoid 14 wrinkled 183 memory enabling 43, 205, 211 installation 205 installing 207 slots 4 working with 205 memory card view photo 90 memory cards error messages 178 memory cards insertion 87 memory cards, photo inserting 88 mercury specifications 235 messages control panel 172 messaging and management, network 104 MFP drivers 40 MFP memory addition 206 MFP software Ma
photo rotate from display screen 90 view from memory card 90 photo index 87 photo memory cards 4 photo printing 87 photos memory cards, inserting 88 printing an index 97 printing directly from the memory card 93, 132 photos, resolve problems scanning 191 pick-up rollers, ordering 216 pixels per inch (ppi) scanning 85 platforms supported 8 ports cables, ordering 215 solve Macintosh problems 47 types included 3 PostScript driver, HP ToolboxFX settings 124, 154 power requirements 228 ppi (pixels per inch) scan
RGB color options 66, 68 rollers, ordering 216 S scaling documents copying 74 Scan To button, programming 80, 130 scanners, color matching 68 scanning black and white 86 blank pages, resolve problems 192 canceling 85 color 85 from device control panel (Macintosh) 83 from device control panel (Windows) 80, 130 grayscale 86 HP Solution Center (Windows) 82 methods 78 page-by-page (Macintosh) 83 photos 85 quality, resolve problems 191 resolution 85 speed, resolve problems 192 to e-mail (Macintosh) 83 to file (M
part numbers 214 repacking MFP 224 service information form 225 telephone numbers HP fraud hotline 160 HP Printing Supplies Returns and Recycling Program 235 support 222 temperature specifications MFP environment 229 text, resolve problems misformed characters 182 toner loose, resolve problems 181 scatter, resolve problems 183 smeared, resolve problems 181 specks, 180 Toolbox.
248 Index ENWW
© 2006 Hewlett-Packard Development Company, L.P. www.hp.
