User Manual

Interpret control panel messages for supplies
The following table contains important information about supplies status messages.
Table 7-1 Supplies status messages
Control panel message Description Recommended action
10.XX.YY Supply memory error The product cannot read or write to at least
one print cartridge memory chip or a
memory chip is missing from a print
cartridge.
XX values
●
00 = Memory chip memory error
●
10 = Memory chip missing
YY values
●
00 = Black
●
01 = Cyan
●
02 = Magenta
●
03 = Yellow
Reinstall the print cartridge, or install a new
print cartridge.
Black cartridge low The product indicates when a supply level is
low. Actual print cartridge life might vary.
You do not need to replace the print
cartridge at this time unless print quality is no
longer acceptable.
If print quality is no longer acceptable,
replace the print cartridge. Consider
purchasing a replacement cartridge so it is
available when the installed cartridge has
reached the end of its estimated life.
Black cartridge very low The product indicates when a supply level is
very low. Actual print cartridge life might
vary. You do not need to replace the print
cartridge at this time unless print quality is no
longer acceptable. After an HP supply has
reached the very low threshold, the HP
premium protection warranty for that supply
has ended.
If print quality is no longer acceptable,
replace the print cartridge. Consider
purchasing a replacement cartridge so it is
available when the installed cartridge has
reached the end of its estimated life.
Cyan cartridge low The product indicates when a supply level is
low. Actual print cartridge life might vary.
You do not need to replace the print
cartridge at this time unless print quality is no
longer acceptable.
If print quality is no longer acceptable,
replace the print cartridge. Consider
purchasing a replacement cartridge so it is
available when the installed cartridge has
reached the end of its estimated life.
120 Chapter 7 Manage supplies ENWW