LASERJET ENTERPRISE 500 COLOR MFP LASERJET ENTERPRISE COLOR FLOW MFP M575 Troubleshooting Manual M575 M575c
HP LaserJet Enterprise 500 color MFP M575 Printers HP LaserJet Enterprise 500 color flow MFP M575 Printers Troubleshooting Manual
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Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
iv Conventions used in this guide ENWW
Table of contents 1 Theory of operation .......................................................................................................... 1 Basic operation ........................................................................................................................ 2 Sequence of operation ............................................................................................... 3 Engine-control system .................................................................................
Step 6: Secondary transfer ........................................................................ 26 Step 7: Separation ................................................................................... 27 Step 8: Fusing ......................................................................................... 27 Step 9: ITB cleaning ................................................................................. 28 Step 10: Drum cleaning ..................................................................
Document feed system ............................................................................................. 65 Document feeder operation (M575dn and 575f models) ............................... 66 Sensors in the document feeder (M575dn and 575f models) .......... 66 Document feeder paper path (M575dn and 575f models) .............. 67 Document feeder simplex operation (M575dn and 575f models) .... 68 Document feeder duplex operation (M575dn and 575f models) .....
SW1 Front Door ..................................................................... 109 SR8 Registration sensor ............................................................ 111 SR14 Fuser Loop 1 and SR15 Fuser Loop 2 sensors ..................... 112 SR7 Fuser Pressure Release sensor ............................................. 113 SR5 Fuser Output sensor .......................................................... 115 SR22 Duplexer Refeed sensor ...................................................
Copy Settings menu ................................................................. 178 Scan/Digital Send Settings menu .............................................. 187 Fax Settings menu ................................................................... 198 General Print Settings menu ...................................................... 212 Default Print Options menu ....................................................... 214 Display Settings menu ......................................................
13.FF.FF Jam in right door ........................................................ 262 13.WX.YZ Jam in Tray ...................................................... 263 20.00.00 Insufficient memory: To continue, touch “OK” 263 21.00.00 Page too complex To continue, touch “OK” ................. 264 30.01.23 Scanner calibration failure ........................................ 264 30.01.36 Upgrade Error Try downloading upgrade again .......... 264 30.01.
58.00.04 Error To continue turn off then on ............................... 288 59.00.30 Error To continue turn off then on ............................... 288 59.00.40 Error To continue turn off then on ............................... 288 59.00.B0 Cleaning motor error Replace Toner Collection Unit ...... 289 59.00.YY Error To continue turn off then on ................................ 289 59.05.XX ............................................................................... 294 59.0X.
low ......................................................................... 307 low OR Supplies low ................................................. 307 very low .................................................................. 308 very low To continue, touch “OK” ............................... 309 very low OR Supplies very low ................................... 309 [File System] device failure To clear press OK .............................
Document Feeder Kit very low To continue, touch “OK” ............... 317 Document feeder top cover open ............................................... 318 Event log is empty ................................................................... 318 Expected drive missing ............................................................. 318 Fax is disabled – ignoring call .................................................. 318 Flatbed cover open ..................................................................
Moving solenoid ..................................................................... 327 Moving solenoid and motor ...................................................... 327 No job to cancel ..................................................................... 327 Output Bin full ......................................................................... 328 Paperless mode ....................................................................... 328 Paused ......................................................
Remove all toner cartridges To exit press X ................................. 335 Remove at least one toner cartridge To exit press X ..................... 335 Remove shipping lock from Tray 2 ............................................. 335 Replace Cartridge ....................................................... 335 Replace Document Feeder Kit ................................................... 336 Replace Fuser Kit .....................................................................
Unsupported supply installed To continue, touch “OK” ................. 348 Unsupported USB accessory detected Remove USB accessory ....... 348 Upgrade complete To continue turn off then on ........................... 349 USB accessory needs too much power Remove USB and turn off then on .................................................................................. 349 USB accessory not functional ....................................................
Jams in Tray 1, Tray 2 and internal paper path .......................................... 386 Jams in Tray 3 ....................................................................................... 388 Paper feeds incorrectly or becomes jammed ............................................................................ 390 The product does not pick up paper ........................................................................ 390 The product picks up multiple sheets of paper ..............................
Are you using a surge-protection device? .................................................. 418 Are you using a phone company voice-messaging service or an answering machine? .............................................................................................. 419 Does your phone line have a call-waiting feature? ...................................... 419 Check fax accessory status ..................................................................................... 420 General fax problems .......
Power consumption, electrical specifications, and acoustic emissions .......................................... 456 Environmental specifications .................................................................................................. 456 Appendix C Regulatory information ................................................................................. 457 FCC regulations ...................................................................................................................
Restriction on Hazardous Substances statement (Turkey) ............................................. 474 Restriction on Hazardous Substances statement (Ukraine) ........................................... 474 Additional statements for telecom (fax) products ....................................................................... 475 EU Statement for Telecom Operation ....................................................................... 475 New Zealand Telecom Statements ....................................
List of tables Table 1-1 Sequence of operation ............................................................................................................ 3 Table 1-2 Solenoids .............................................................................................................................. 5 Table 1-3 Switches ................................................................................................................................ 6 Table 1-4 Sensors .............................
Table 2-16 Paper feeder driver PCA connectors ................................................................................... 135 Table 2-17 PCAs, motors, fans, switches, solenoids, and clutches ........................................................... 141 Table 2-18 Important information on the configuration pages ................................................................. 158 Table 2-19 Reports menu ...............................................................................................
List of figures Figure 1-1 Relationship between the main product systems ......................................................................... 2 Figure 1-2 Engine-control system ............................................................................................................. 4 Figure 1-3 DC controller block diagram ................................................................................................... 5 Figure 1-4 High-voltage power supply circuits .......................
Figure 1-33 Tray lift mechanism ............................................................................................................ 44 Figure 1-34 Paper-level-detection mechanism .......................................................................................... 45 Figure 1-35 Multifeed prevention .......................................................................................................... 45 Figure 1-36 Multipurpose tray pickup mechanism .................................
Figure 2-14 Test the fuser output sensor (2 of 2) .................................................................................... 115 Figure 2-15 Test the duplexer refeed sensor ......................................................................................... 117 Figure 2-16 Test the output-bin-full sensor ............................................................................................. 118 Figure 2-17 Test the ITB alienation sensor (1 of 2) ..................................
Figure C-1 Certificate of Volatility (1 of 2) ............................................................................................ 467 Figure C-2 Certificate of Volatility (2 of 2) ............................................................................................ 468 Figure C-3 Certificate of Volatility (M575c; 1 of 2) ............................................................................... 469 Figure C-4 Certificate of Volatility (M575c; 2 of 2) .............................
1 ENWW Theory of operation ● Basic operation ● Engine-control system ● Laser/scanner system ● Image formation system ● Pickup, feed, and delivery system ● Jam detection ● Optional paper feeder ● Scanning/image capture system ● Stapler 1
Basic operation The product routes all high-level processes through the formatter, which stores font information, processes the print image, and communicates with the host computer.
Sequence of operation The DC controller PCA controls the operating sequence, as described in the following table. NOTE: The terms fusing and fixing are synonymous.
Engine-control system The engine-control system receives commands from the formatter and interacts with the other main systems to coordinate all product functions.
DC controller The DC controller controls the operational sequence of the printer.
Clutches Component abbreviation Component name CL1 Duplex re-pickup clutch Switches Table 1-3 Switches Component abbreviation Component name SW1, SW2 5V interlock switch SW3 24V interlock switch SW4 Power switch Test print switch 6 Chapter 1 Theory of operation ENWW
Sensors Table 1-4 Sensors Component abbreviation Component name SR1 Drum home position sensor 1 SR2 Drum home position sensor 2 SR3 Drum home position sensor 3 SR5 Fuser (fixing) delivery sensor SR6 Delivery tray media full sensor SR7 Fuser (fixing) pressure release sensor SR8 TOP (top of page) sensor SR9 Tray-media-stack surface sensor SR11 Developing home position sensor SR13 Tray presence sensor SR14 Loop sensor 1 SR15 Loop sensor 2 SR17 Primary-transfer-roller disengagement se
Motors and fans The product has 11 motors and three fans. The motors drive the components in the paper-feed and image-formation systems. The fan motors cool the inside of the product.
Table 1-5 Motors (continued) Abbreviation Name Purpose Type Failure detection M12 Residual toner-feed motor Drives the residual toner feed screw DC motor Yes M13 Pickup motor Drives the tray pickup roller, MP tray pickup roller, feed roller, registration roller, and re-pickup roller Stepping motor No Abbreviation Name Cooling area Type Speed FM1 Power supply fan Around the power supply unit Intake Full/half FM2 Cartridge fan Around the cartridges Intake Full/half FM3 Delivery
● Primary-transfer roller ● Secondary-transfer roller Figure 1-4 High-voltage power supply circuits Y M C K The high-voltage power supply contains several separate circuits. Table 1-7 High-voltage power supply circuits 10 Circuit Description Primary-charging-bias generation DC negative bias is applied to the surface of the photosensitive drum to prepare it for image formation.
Low-voltage power supply The low-voltage power-supply circuit converts the AC power from the wall receptacle into the DC voltage that the product components use. The product has two low-voltage power-supplies for 110 Volt or 220 Volt input. Figure 1-5 Low-voltage power-supply circuit Fuser control circuit The low-voltage power supply converts the AC power into three DC voltages, which it then subdivides, as described in the following table.
Table 1-8 Converted DC voltages Main DC voltage Sub-voltage Behavior +24V +24VA Stopped during Sleep (powersave) mode +24VB Interrupted when the front door or right door open Stopped during Sleep (powersave) mode +5V +5VA Constantly supplied 3.3V is supplied during Sleep mode 2 or Sleep mode 3 +5VB 3.3V is supplied during Sleep mode 2 Stopped during Sleep mode 3 Power for the formatter +5VC 3.
The low voltage power supply has a protective circuit against overcurrent and overvoltage to prevent failures in the power supply circuit. If DC voltage is not being supplied from the low voltage power supply, the protective function might be running. In this case, turn the power off and disconnect the power cable. Do not connect and turn on the product until the root cause is found and corrected. In additon, the low voltage power supply has two fuses (FU100/FU101) to protect against overcurrent.
Power supply voltage detection The product detects the power supply voltage that is connected to the product. The DC controller monitors the POWER SUPPLY VOLTAGE (PSTYP100) signal and detects power supply voltage, whether 100V or 200V, to control the fusing operation properly. Low-voltage power supply failure The DC controller determines a low-voltage power supply failure and notifies the formatter when the low-voltage power supply does not supply +24V.
Auto off Power consumption Status of power button light How to enable mode How to disable mode (put in Ready state) Relative time to Ready state Controlpanel term Less than 1W Blinks at 3 second intervals Sleep timer expires Printing or network maintenance tasks Longer than Sleep mode Network port Shortest All events Insert or remove paper from the ADF Open or close the scanner Open the cartridge door Touch the control panel touchscreen Press the power button Sleep (A1W) Approximately 6W Bl
Fuser (fixing) control The fuser-control circuit controls the fuser temperature. The product uses an on-demand fusing method. Figure 1-6 Fuser (fixing) components FUSER HEATING CONTROL signal Fuser control circuit FUSER TEMPERATURE signal Fuser heater safety circuit Fuser sleeve Table 1-9 Fuser (fixing) components Type of component Abbreviation Name Function Heaters H1 Fuser heater Heats the fuser sleeve.
Fuser (fixing) temperature-control circuit The temperatures of the two rollers in the fuser fluctuate according to the stage of the printing process. The DC controller sends commands to the fuser-control circuit to adjust temperatures.
circuit and releases the relay, which causes the heaters to stop at slightly higher temperature thresholds. ◦ TH2: 290° C (554° F) or higher ◦ TH3: 290° C (554° F) or higher ● Current-detection protection circuit: If current flowing in each triac exceeds a specific value, the current-detection protection circuit deactivates the triac-drive circuit and releases the relay, which interrupts the power supply to the heaters.
● ● ● ENWW Thermistor open: The DC controller determines a thermistor open if: ◦ The detected temperature of TH1 is kept at 12° C (53° F) or lower for a specified time after the fuser (fixing) motor is turned on. ◦ The detected temperature of TH2 is kept at 4° C (39° F) or lower for a specified time. ◦ The detected temperature of TH3 is kept at 4° C (39° F) or lower for a specified time.
Laser/scanner system The laser/scanner system forms the latent electrostatic image on the photosensitive drums according to the VIDEO signals sent from the formatter. The product has two laser/scanners: one for yellow and magenta and the other for cyan and black. The formatter sends the DC controller instructions for the image of the page to be printed. The DC controller signals the lasers to emit light, and the laser beams pass through lenses and onto the scanner mirror, which rotates at a constant speed.
The DC controller determines that a laser/scanner has failed when any of the following conditions occurs: ENWW ● Laser failure: The detected laser intensity does not match a specified value when the product initializes. ● Beam-detect (BD) failure: The BD interval is outside a specified range during printing. ● Scanner-motor failure: The scanner motor does not reach a specified rotation speed within a certain time after it begins rotating.
Image formation system The image-formation system creates the printed image on the paper. The system consists of the laser/ scanners, toner cartridges, imaging drums, ITB, and fuser.
Image formation process The image-formation system consists of ten steps divided into six functional blocks. Figure 1-10 Image formation process Fusing Fuser Y M C K Table 1-10 Image formation process Functional block Steps Description Latent image formation 1. Pre-exposure An invisible latent image forms on the surface of the photosensitive drums. 2. Primary charging 3. Laser-beam exposure Development 4. Development Toner adheres to the electrostatic latent image on the photosensitive drums.
Step 1: Pre-exposure Light from the pre-exposure LED strikes the surface of the photosensitive drum to remove any residual electrical charges from the drum surface. Figure 1-11 Pre-exposure Step 2: Primary charging The primary-charging roller contacts the photosensitive drum and charges the drum with negative potential.
Step 3: Laser-beam exposure The laser beam strikes the surface of the photosensitive drum in the areas where the image will form. The negative charge neutralizes in those areas, which are then ready to accept toner. Figure 1-13 Laser-beam exposure Step 4: Development Toner acquires a negative charge as the developing cylinder contacts the developing blade.
Step 5: Primary transfer The positively charged primary-transfer rollers contact the ITB, giving the ITB a positive charge. The ITB attracts the negatively charged toner from the surface of each photosensitive drum, and the complete toner image transfers onto the ITB, beginning with yellow, followed by magenta, cyan, and black.
Step 7: Separation The stiffness of the paper causes it to separate from the ITB as the ITB bends. The static-charge eliminator removes excess charge from the paper to ensure that the toner fuses correctly. Figure 1-17 Separation Step 8: Fusing To create the permanent image, the paper passes through heated, pressurized rollers to melt the toner onto the page.
Step 9: ITB cleaning The cleaning blade scrapes the residual toner off the surface of the ITB. The residual-toner-feed screw deposits residual toner in the toner collection box. Figure 1-19 ITB cleaning Step 10: Drum cleaning Inside the toner cartridge, the cleaning blade removes residual toner from the surface of the drum to prepare it for the next image. The waste toner falls into the hopper in the print cartridge.
The DC controller rotates the drum motor to drive the photosensitive drum, developing roller, and the primary-charging roller. Figure 1-21 Toner-cartridge system The DC controller rotates the drum motor to drive the photosensitive drum, developing unit, and primary charging roller. The memory tag is a non-volatile memory chip that stores information about the usage for the toner cartridge.
The DC controller notifies the formatter of an error if any of the following conditions exist: ● The memory tag fails to either read to or write from the DC controller. ● The RD sensors detect a missing or incorrectly installed toner cartridge. ● The accumulated print time reaches a specified time period or the cartridge runs out of toner. ● The toner level in any of the toner cartridges drops below a certain level.
The DC controller rotates the developing disengagement motor and changes the direction of the cam according to the instructions from the formatter for each print job. When the product is turned on and at the end of each print job, all four of the developing rollers disengage from the photosensitive drums. If the next print job is full-color mode, each of the developing rollers engage. If the next print job is black-only mode, only the black developing roller engages.
Intermediate transfer belt (ITB) unit The ITB unit accepts the toner images from the photosensitive drums and transfers the completed image to the paper. The ITB unit has these main components: ● ITB ● ITB drive roller ● ITB-driven roller ● Primary-transfer rollers ● ITB cleaner The ITB motor drives the ITB drive roller, which rotates the ITB. The motion of the ITB causes the primary transfer rollers to rotate. The ITB cleaner cleans the ITB surface.
Primary-transfer-roller engagement and disengagement Depending on the requirements of the print job, the primary-transfer rollers engage with the ITB so it can receive toner from the photosensitive drums.
The primary-transfer-roller disengagement motor rotates or reverses to place the primary-transfer-roller disengagement cam into one of three positions. The cam causes the transfer-roller slide plate to move to the right or left. This movement causes the primary-transfer rollers to move up to engage the ITB with the photosensitive drum or down to disengage it.
ITB cleaning The cleaning blade in the ITB cleaner scrapes the residual toner off the ITB surface. The drum motor (M5) drives the residual toner feed screw. The screw feeds the residual toner to the residual toner feed unit. The residual toner feed motor (M12) drives the residual toner feed screw. The residual toner feed screw deposits the residual toner in the toner collection box.
Calibration The product calibrates itself to maintain excellent print quality. Calibration corrects color-misregistration and color-density variation. During calibration, the product places a specific pattern of toner on the surface of the ITB. Sensors at the end of the ITB read the toner pattern to determine if adjustments are necessary. Figure 1-26 Toner patterns for calibration Color misregistration control Internal variations in the laser/scanners can cause the toner images to become misaligned.
If data from the color-misregistration and image-density sensors is outside a specified range when the product is turned on or when it is beginning the calibration sequence, the DC controller determines that these sensors have failed, and it notifies the formatter. Image stabilization control Environmental changes or deterioration of the photosensitive drums and toner can cause variations in the image density. The image-stabilization control reduces these fluctuations.
Pickup, feed, and delivery system The pickup, feed, and delivery system uses a series of rollers to move the paper through the product.
Table 1-13 Switches and sensors for the pickup, feed, and delivery system (continued) Abbreviation Component SR21 MP tray media-presence sensor SR22 Duplex re-pickup sensor (duplex models only) Figure 1-28 Motors and solenoids for the pickup, feed, and delivery system Y M C K Table 1-14 Motors and solenoids for the pickup, feed, and delivery system ENWW Abbreviation Component M2 Fuser (fixing) motor M5 Drum motor 3 M7 Lifter motor M11 Duplex reverse motor (duplex models only) Pickup, fee
Table 1-14 Motors and solenoids for the pickup, feed, and delivery system (continued) Abbreviation Component M13 Pickup motor CL1 Duplex re-pickup clutch (duplex models only) SL2 Duplex reverse solenoid (duplex models only) SL3 Multipurpose tray pickup solenoid SL4 Tray pickup solenoid Figure 1-29 Three main units of the pickup, feed, and delivery system Fuser/delivery block Duplex block Y M C K 40 Chapter 1 Theory of operation ENWW
Pickup-and-feed unit The pickup-and-feed unit picks an individual sheet of paper from the multipurpose tray or the cassettes, carries it through the secondary-transfer unit, and feeds it into the fuser.
Tray pickup The sequence of steps for the tray pickup operation is the following: 1. When the product starts or the tray closes, the lifting mechanism lifts the paper stack so it is ready. 2. After receiving a print command from the formatter, the DC controller rotates the pickup motor, which causes the tray pickup roller, tray feed roller, and tray separation roller to rotate. 3. The DC controller drives the tray pickup solenoid, which rotates the tray pickup cam.
Tray-presence detection The tray presence sensor is in the lifter drive unit. The sensor detects the tray-presence sensor flag and determines whether the tray is installed correctly. Figure 1-32 Tray presence sensor Tray Tray Tray lift operation The DC controller rotates the lifter motor (M7) and moves the lifter rack until the tray media stack surface sensor (SR9) detects it. The lifter lifts, and the lifting plate moves up to the position where the media can be picked up.
The DC controller lowers the lifting plate when no printing occurs to prevent media damage and pickup failure. If a print operation does not occur for a specified time, the DC controller reverses the lifter motor and moves the lifter rack until the tray media-stack surface sensor stops detecting it.
paper-presence detection The media presence sensor detects whether paper is in the . Figure 1-34 Paper-level-detection mechanism Tray Tray Tray Multifeed prevention In the , a separation roller prevents multiple sheets of paper from entering the paper path. The pickup roller drives the separation roller through a sheet of paper. The low friction force between the sheets weakens the driving force from the pickup roller.
Multipurpose tray pickup The multipurpose tray (MP) paper-presence sensor detects whether paper is in the tray. If no paper is present, the DC controller notifies the formatter. Printing does not occur until paper is in the tray. The sequence of steps for the multipurpose tray pickup operation as follows: 1. After receiving a print command from the formatter, the DC controller reverses the pickup motor, which causes the multipurpose tray separation roller to rotate. 2.
Paper feed After the pickup operation, the paper feeds through the product and into the fuser. 1. The paper passes through the feed rollers. The registration shutter aligns the paper correctly to prevent skewed printing. 2. The DC controller detects the leading edge of paper by the Top sensor (SR8) and controls the rotational speed of the pickup motor to align with the leading edge of image on the ITB. 3. The DC controller detects whether or not the media is overhead transparency, using the OHT sensor.
Skew-feed prevention The product can straighten the paper without slowing the feed operation. 1. As the paper enters the paper path, the leading edge strikes the registration shutter, which straightens the paper. The paper does not pass through the shutter. 2. The feed rollers keep pushing the paper, which creates a force on the leading edge against the registration shutter. 3. When the force is great enough, the registration shutter opens and the paper passes through.
sensor on and off during the wait or initial rotation period. If the intensity of the light does not match the specified value, the DC controller determines that the OHT sensor has failed. Fusing and delivery unit The fusing and delivery unit fuses the toner onto the paper and delivers the printed page into the output bin.
To prevent these problems, the loop sensors, which are located between the secondary transfer rollers and the fuser rollers, detect whether the paper is sagging or is too taut. The DC controller adjusts the speed of the fuser motor.
Pressure-roller pressurization control To prevent excessive wear on the pressure roller and help with jam-clearing procedures, the pressure roller pressurizes only during printing and standby. The DC controller reverses the fuser motor. The fuser motor rotates the fuser pressure-release cam.
Duplexing unit The duplexing unit reverses the paper and feeds it through the paper path to print the second side. The duplexing unit consists of the following components: ● Duplexing-reverse unit: Installed on top of the product ● Duplexing-feed unit: Along the right side The DC controller controls the operational sequence of the duplex block. The DC controller drives each load, such as motors, solenoid, and clutch, depending on the duplex-reverse unit and duplex-feed unit controls.
Duplexing reverse and feed control The duplexing reverse procedure pulls the paper into the duplexing unit after it exits the fuser. The duplexing feed procedure moves the paper through the duplexer so it can enter the product paper path to print the second side of the page. 1. After the first side has printed, the duplexing flapper solenoid opens, which creates a paper path into the duplexing-reverse unit. 2.
Jam detection The product uses the following sensors to detect the paper as it moves through the paper path and to report to the DC controller if the paper has jammed. ● Fuser output sensor (SR5) ● Registration sensor (SR8) ● Fuser loop 1 (SR14) ● Fuser loop 2 (SR15) ● Duplexer refeed (SR22) Figure 1-43 Jam detection sensors Y M C K The product determines that a jam has occurred if one of these sensors detects paper at an inappropriate time.
Table 1-15 Jams that the product detects (continued) Jam Description Fuser delivery delay jam The fuser delivery paper-feed sensor does not detect the leading edge of the paper within a specified period after the TOP sensor detects the leading edge. Fuser delivery stationary jam The fuser delivery paper-feed sensor does not detect the trailing edge of the paper within a specified period after it detects the leading edge.
Optional paper feeder The 1x500-sheet paper feeder is optionally installed underneath the product. The paper feeder picks up the print media and feeds it to the printer. NOTE: These optional trays are not identical to the main (Tray 2). Figure 1-44 Optional paper feeder Y M C K The paper-deck drivers contain a microcomputer and control the paper feeder. The paper-deck drivers receive commands from the DC controller.
Figure 1-45 Signals for the paper feeder The input trays contain several motors, solenoids, sensors, and switches, as described in the following table.
Paper-feeder pickup and feed operation The paper feeder picks up one sheet from the paper-feeder and feeds it to the product.
Paper size detection and presence detection The paper-feeder media-size switch (SW1) detects the size of paper loaded in the paper-feeder . The paper-feeder driver determines the media size by monitoring the combination of the switches.
Table 1-17 Paper size detection Paper size Paper-feeder media-size switch settings Top switch Center switch Bottom switch Universal On On On A5 On Off Off B5 Off On On Executive On Off On Letter Off On Off A4 Off Off On Legal On On Off No Off Off Off The paper-feeder media size switch (SW1) detects whether the paper-feeder is installed correctly. The paper-feeder driver determines if a is absent when all three switches are turned off.
Paper feeder lift operation The lift operation keeps the stack surface of paper at a specified height to maintain stable media feeding. The paper-feeder driver controls the paper-feeder lifter motor (M2) and monitors the paperfeeder media stack surface sensors (SR1, SR2) to adjust the stack height when the printer is turned on, when the printer recovers from sleep mode, when the paper-feeder is installed or as needed during a print operation.
Paper feeder presence detection The Tray 3 paper present (SR3) detects whether the paper is present in the paper-feeder . Paper-feeder multiple feed prevention The paper-feeder uses a separation roller to prevent multiple sheets of paper from entering the printer. The separation roller prevents multiple feeds of paper by allowing the paper-feeder separation roller to rotate in the same direction as the paper-feeder feed roller 1. The paper-feeder separation roller is equipped with the torque limiter.
Normal feed Rotational force for paper-feeder separation roller: Pushes back the media into the paper-feeder Rotational force for paper-feeder feed roller 1: Feeds media into the printer Multiple-feed The low friction force between the sheets weakens the rotational force from the paper-feeder feed roller 1. The paper-feeder separation roller rotates by its own rotational force and removes the extra sheet.
Paper feeder jam detection The paper feeder uses the Tray 3 feed (SR4) to detect the presence of paper and to check whether paper has jammed. Figure 1-50 Jam detection Y M C K The paper-feeder driver identifies a jam if the sensor detects paper at a specified timing stored in the paper-feeder driver. The paper-feeder driver stops printing and notifies the formatter through the DC controller of the jam.
Scanning/image capture system Control panel The control panel is a capacitive touchscreen with an adjustable viewing angle. The control panel assembly includes a USB port for walk-up printing and firmware upgrades. It also includes a hardware integration pocket for third-party USB devices such as card readers. The control panel has the following features: ● 203.
● Jam clearance door with sensing ● LED indication when original is placed on input tray Document feeder operation (M575dn and 575f models) The following sections describe the operation of the document feeder for M575dn and 575f models. Sensors in the document feeder (M575dn and 575f models) The document feeder contains the following sensors: ● ADF Y (length) sensor: Detects whether there is a legal-size original.
Item Description 2 ADF pick success sensor 3 ADF paper path deskew sensor 4 Prescan frontside sensor 5 ADF jam cover sensor (open the jam acess-cover and insert a folded piece of paper to activate flag) 6 ADF paper present sensor Document feeder paper path (M575dn and 575f models) For two-sided documents, the delivery rollers reverse the direction of each page to feed the second side of the document past the document feeder glass.
Document feeder simplex operation (M575dn and 575f models) Following is the basic sequence of operation for a document feeder simplex job. Figure 1-53 Document feeder simplex operation (M575dn and 575f models) Document feeder simplex operation (M575dn and 575f models) 1. The ADF paper present sensor activates when paper is loaded into the input tray. 2. The pick motor rotates to lower the pick roller and starts to pick the loaded paper. 3.
Document feeder duplex operation (M575dn and 575f models) Following is the basic sequence of operation for a document feeder duplex job. Figure 1-54 Document feeder duplex operation (first paper path; M575dn and 575f models) Document feeder duplex operation (M575dn and 575f models) Following is a description of the first pass of a page during a duplex copy job. The front side of the page is scanned. 1. The ADF paper present sensor activates when paper is loaded into the input tray. 2.
Figure 1-55 Document feeder duplex operation (M575dn and 575f models) Document feeder duplex operation (M575dn and 575f models) Following is a description of the second pass of a page during a duplex copy job. The back side of the page is scanned. 1. The trailing edge of the paper travels a preset distance before pinch-m-duplex activates to pull the paper back. 2. The deskew motor rotates the deskew drive roller to pull the paper into the prescan drive roller. 3.
ENWW 5. The feed motor continues to rotate and drive the trailing edge of the paper through the preset distance from the prescan frontside sensor to the scan zone. 6. The feed motor continues to rotate and ejects the trailing edge of the paper into the output bin.
Document feeder operation (M575c model) The following sections describe the operation of the document feeder for the M575c model. The M575c product supports single page pass electronic duplexing (e-duplex) copy jobs. The product uses two separate scan modules to scan the frontside and backside of an e-duplex copy job page in a single page pass thought the document feeder. See Document feeder paper path (M575c model) on page 74.
● Prescan backside sensor: Detects the top of the page as it approaches the backside scan module during e-duplex copy jobs. ● ADF jam cover sensor: Detects whether the document feeder cover is open or closed.
Document feeder paper path (M575c model) Figure 1-57 Document feeder paper path (M575c model) 4 5 6 3 7 2 8 1 9 Item Description Item Description 1 Input tray 7 Frontside scan module NOTE: This scan module (document feeder glass) is located in the scanner base.
Document feeder simplex operation (M575c model) Following is the basic sequence of operation for a document feeder simplex job. Document feeder simplex operation (M575c model) 1. ADF jam cover sensor cover door detects when cover door is in closed position. 2. The ADF paper present sensor activates when paper is loaded onto the input tray. 3. The pick motor rotates to lower the pick roller and starts to pick the loaded paper. 4.
Document feeder e-duplex operation (M575c model) Following is the basic sequence of operation for an e-duplex job. NOTE: For an e-duplex copy job, the background scan operation begins immediately after the simplex sequence of operation ends. Document feeder backside scan operation (M575c model) 1. The feed motor continues to drive the paper until the leading edge activates the prescan backside sensor. The product firmware registers the position of the leading edge of the paper.
Document feeder operation (all models) The following sections describe the operation of the document feeder for all models. Deskew operation Sliding-side guides on the input tray make sure that the paper stack is correctly aligned at the center of the input tray when the tray is loaded with paper. The loaded paper is positioned parallel with the direction of travel into the document feeder paper path.
Document feeder hinges The document feeder hinges allow the assembly to be positioned vertically above the scanner glass to accommodate the placement of books and other objects up to 40 mm (1.57 in) in height on the scanner glass. The document feeder is still be able to close (the bottom of the ADF is kept parallel to the scanner glass) and allow the product to operate. The document feeder hinges provide height adjustment of at least 40 mm (1.
Figure 1-60 Document feeder open (60º to 80º) ENWW Scanning/image capture system 79
Stapler The stapler uses a 24v dc power connection to the DC controller. The stapler only has a power connection to the product. Stapler control-panel messages, for example Out of Staples, are not supported.
2 ENWW Solve problems ● Solve problems checklist ● Menu map ● Preboot menu options ● Current settings pages ● Troubleshooting process ● Tools for troubleshooting ● Clear jams ● Paper feeds incorrectly or becomes jammed ● Use manual print modes ● Solve image quality problems ● Clean the product ● Solve performance problems ● Solve connectivity problems ● Service mode functions ● Solve fax problems ● Product upgrades 81
Solve problems checklist Follow these steps when trying to solve a problem with the product. 1. If the control panel is blank or black, complete these steps: a. Check the power cable. b. Check that the power is turned on. c. Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.
product. You can also download the print driver from this Web site: www.hp.com/go/ lj500colorMFPM575_software and www.hp.com/go/ljcolorflowMFPM575_software. 7. ENWW Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program. If this solution does not work (the document does not print), complete these steps: a. Try printing the job from another computer that has the product software installed. b.
Menu map You can print a report of the complete Administration menu so you can more easily navigate to the individual settings you need. 84 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Reports ● Configuration/Status Pages 3. Select the Administration Menu Map option. 4. Touch the Print button to print the report.
Preboot menu options If an error occurs while the product is initializing, an error message displays on the control-panel display. The user can open the Preboot menus. The error menu item will not be seen if an error did not occur. CAUTION: The Format Disk option performs a disk initialization for the entire disk. The operating system, firmware files, and third party files (among other files) will be completely lost. HP does not recommend this action. Access the Preboot menu 1. Turn the product on. 2.
Table 2-1 Preboot menu options (1 of 6) (continued) Menu option First level Second level Administrator Third level Description This item navigates to the Administrator sub menus. If authentication is required (and the user is not already signed in) the Sign In displays. The user is required to sign in. Download Network USB USB Thumbdrive Format Disk This item initiates a preboot firmware download process. A USB Thumbdrive option will work on all FutureSmart products.
Table 2-2 Preboot menu options (2 of 6) Menu option First level Second level Third level Administrator Manage Disk Clear disk Select the Clear disk item to disable using an external device for job storage. Job storage is normally enabled only for the Boot device. This will be grayed out unless the 99.09.68 error is displayed. Lock Disk Select the Lock Disk item to lock (mate) a new secure disk to this product.
Table 2-3 Preboot menu options (3 of 6) Menu option First level Second level Administrator Manage Disk Internal Device continued continued Third level Description Select the Internal Device item to erase the internal device or get status about the internal device. Secure Erase Select the Secure Erase item to erase all of the data on the disk and unlock it if required. This might take a long time. NOTE: The system will be unusable until the system files are reinstalled.
Table 2-4 Preboot menu options (4 of 6) Menu option First level Administrator Configure LAN Second level Third level Description Select the Configure LAN item to setup the network settings for the PreBoot menu firmware upgrade. continued The network can be configured obtain the network settings from a DHCP server or as static. IP Mode [DHCP] Use this item for automatic IP address acquisition from the DHCP server. IP Mode [STATIC] Use this item to manually assign the network addresses.
Table 2-5 Preboot menu options (5 of 6) (continued) Menu option First level Second level Administrator Startup Options First Power continued Third level Description Not currently functional: This item allows the product to initialize as if it is the first time it has been turned on. continued For example, the user is prompted to configure first-time settings like date/time, language, and other settings. Check this item so that it is enabled for the next time the product power is turned on.
Table 2-6 Preboot menu options (6 of 6) (continued) Menu option First level Second level System Triage Copy Logs Service Tools Developer Tools ENWW Third level Description If you cannot print the error logs, the System Triage item allows you to copy the error logs to a flash drive on the next startup. The files can then be sent to HP to help determine the problem. This item requires the service access code.
Current settings pages Printing the current settings pages provides a map of the user configurable settings that might be helpful in the troubleshooting process. 92 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Reports ● Configuration/Status Pages 3. Select the Current Settings Page option. 4. Touch the Print button to print the report.
Troubleshooting process Determine the problem source When the product malfunctions or encounters an unexpected situation, the product control panel alerts you to the situation. This section contains a pre-troubleshooting checklist to filter out many possible causes of the problem. A troubleshooting flowchart helps you diagnose the root cause of the problem. The remainder of this chapter provides steps for correcting problems.
Table 2-7 Troubleshooting flowchart (continued) 4 Information pages Open the Reports menu from the Administration menu, and then print the configuration pages to verify that all the accessories are installed. If accessories that are installed are not listed on the configuration page, remove the accessory and reinstall it. After evaluating the configuration pages, see step 5.
performing the engine test again. If the engine test is then successful, the problem is almost certainly with the formatter, the control panel, or the cable that connects them. If the control panel is blank when you turn on the product, check the following items. 1. Make sure that the product is connected directly into an active electrical outlet (not a power strip) that delivers the correct voltage. 2. Make sure that the power switch is in the on position. 3.
Checks calibration NOTE: The control panel can not be calibrated Selects a test pattern to view on the display.
Checks the ambient light sensor Tests the home button Exit diagnostic mode Do one of the following: ● Touch the Cancel ● Wait 20 seconds and the control panel will return to the Home screen. button. Scanning subsystem Calibrate the scanner Use this procedure to properly position the copied image on the page. TIP: This adjustment might be required after the scanner or document feeder are replaced. ENWW 1.
Tools for troubleshooting The section describes the tools that can help you solve problems with your product. Individual component diagnostics LED diagnostics LED, engine, and individual diagnostics can identify and troubleshoot product problems. Understand lights on the formatter Three LEDs on the formatter indicate that the product is functioning correctly.
Formatter to control panel communication interruptions ● The firmware does not fully initialize and configure the control panel interface. ● The control panel is not functioning (either a failed assembly or power problem). ● Interface cabling between the formatter and control panel is damaged or disconnected. The heartbeat LED operates according to the product state. When the product is initializing, see Heartbeat LED, product initialization on page 99.
Table 2-8 Heartbeat LED, product initialization (continued) Product initializing state Heartbeat LED, normal state Heartbeat LED, error state Control panel connection initializes Green, solid Yellow, fast flash NOTE: Control panel communication successful. If an error occurs, a message should appear on the control-panel display. ● Formatter to control panel connection failed ◦ Boot process continues Check the cables between the formatter and control panel for damage.
Table 2-8 Heartbeat LED, product initialization (continued) Product initializing state Heartbeat LED, normal state Heartbeat LED, error state Wake up from Sleep Mode Follows initialization progression. Follows initialization progression. Approaching wake up from Sleep Mode Follows initialization progression. Follows initialization progression.
Connectivity LED (smiley face) The connectivity LED indicates that the formatter is functioning correctly. When the connectivity LED is off, it indicates that the formatter is not seated correctly. Turn the product power off, reseat the formatter, and then turn the power on again. When the product has finished the initialization sequence, the connectivity LED stays on. HP Jetdirect LEDs The embedded HP Jetdirect print server has two LEDs.
2. Locate the slots on the right and front of the product.
3. Insert a folded piece of paper into each slot at the same time until the product is in a Ready state. Figure 2-3 Diagnostic test (3 of 3) Disable cartridge check Use this diagnostic test to print internal pages or send an external job to the product when one or more toner cartridges are removed or exchanged. Supply errors are ignored while the product is in this mode.
Engine test button To verify that the product engine is functioning, print an engine test page. Use a small pointed object to depress the test-page switch located on the rear of the product. The test page should have a series of horizontal lines. The test page can use only Tray 2 as the paper source, so make sure that paper is loaded in Tray 2.
Paper path test This diagnostic test generates one or more test pages that you can use to isolate the cause of jams. To isolate a problem, specify which input tray to use, specify whether to use the duplex path, and specify the number of copies to print. Multiple copies can be printed to help isolate intermittent problems. The following options become available after you start the diagnostic feature: ● Print Test Page. Run the paper-path test from the default settings: Tray 2, no duplex, and one copy.
Table 2-10 Paper-path sensors diagnostic tests (continued) Sensor name Sensor/Switch number Replacement part number Descriptions Sensor test name Registration SR8 RM1-4969-000CN Registration assy Paper Path Test Fuser Loop 1 SR14 RM1-8154-000CN 110V Fuser assy Paper Path Test Fuser assy Paper Path Test RM1-8156-000CN 220V Fuser Loop 2 SR15 RM1-8154-000CN 110V RM1-8156-000CN 220V ENWW Fuser Pressure Release SR7 RM1-8178-000CN Sensor cable Assy Paper Path Test Fuser Output SR5 W8G-
Manual sensor test Use this diagnostic test to manually test the product sensors and switches. Each sensor is represented by a letter and number on the control panel display. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2.
SW1 Front Door 1. Open the right door (callout 1) to disengage the right-door switch (callout 2). Figure 2-5 Test the front door switch (1 of 4) 2 1 2. Close the right door and check the control panel on the product for sensor response. 3. Open the front door (callout 3) to disengage the front-door switch (callout 4). Figure 2-6 Test the front door switch (2 of 4) 4 3 ENWW 4. Close the front door and check the control panel on the product for sensor response. 5.
6. Close the right door and front door to verify that the switches close. Figure 2-7 Test the front door switch (3 of 4) 7. Open the right door and front door to verify that the switches open. Figure 2-8 Test the front door switch (4 of 4) 8. If the switches do not close, check the connectors on the DC controller PCA. 9. If the switches are opening/closing correctly when either door is open or closed, then check J118 on the DC controller. 10.
SR8 Registration sensor 1. Open the right door. 2. Open the registration shutter. 3. Insert a piece of paper to activate the TOP sensor. Figure 2-9 Test the registration sensor 4. Check the control-panel display for sensor response. TIP: A green virtual LED displays on the control panel when the sensor is active. The number of times the sensor is triggered also displays. 5. ENWW If no response, replace the registration assembly.
SR14 Fuser Loop 1 and SR15 Fuser Loop 2 sensors 1. Open the right door. 2. Lower the secondary transfer assembly. 3. Slowly insert a piece of paper to activate the fuser loop sensors underneath the fuser. Figure 2-10 Test the fuser loop sensors 4. Check the control-panel display for a sensor response. TIP: A green virtual LED displays on the control panel when the sensor is active. The number of times the sensor is triggered also displays. 5. 112 If there is no response, replace the fuser.
SR7 Fuser Pressure Release sensor 1. Open the right door. 2. Lower the secondary transfer assembly. 3. Remove the fuser, and then rotate the gear (callout 1) to move the flag (callout 2). If the flag does not actuate, replace the fuser. TIP: A green virtual LED displays on the control panel when the sensor is active. The number of times the sensor is triggered also displays. Figure 2-11 Test the fuser pressure-release sensor (1 of 2) 2 4.
5. Check the control-panel display for sensor response. TIP: A green virtual LED displays on the control panel when the sensor is active. The number of times the sensor is triggered also displays. 6. 114 If there is no response, replace fuser pressure-release sensor.
SR5 Fuser Output sensor 1. Open the right door. 2. Lower the secondary transfer assembly. 3. Remove the fuser assembly, and then verify that the sensor flag on the fuser assembly moves freely. If the sensor flag does not move freely, replace the fuser. Figure 2-13 Test the fuser output sensor (1 of 2) 4. Insert a piece of paper to activate the sensor.
5. Check the control-panel display for a sensor response. TIP: A green virtual LED displays on the control panel when the sensor is active. The number of times the sensor is triggered also displays. 6. 116 If there is no response, replace the fuser output sensor.
SR22 Duplexer Refeed sensor 1. Open the right door. 2. Use the green handle to lift the duplex jam cover. 3. Insert a piece of paper to activate the sensor. Figure 2-15 Test the duplexer refeed sensor 4. Check the control-panel display for sensor response. TIP: A green virtual LED displays on the control panel when the sensor is active. The number of times the sensor is triggered also displays. 5. ENWW If no response, replace the right door assembly.
SR6 Output Bin Full sensor NOTE: Upper-front cover has been removed for clarity. 1. Open the right door. 2. Lower the secondary transfer assembly. 3. Remove the fuser. 4. Move the output-bin full sensor flag. Figure 2-16 Test the output-bin-full sensor 5. Check the control-panel display for sensor response. TIP: A green virtual LED displays on the control panel when the sensor is active. The number of times the sensor is triggered also displays. 6.
SR11 Developer Alienation sensor The normal status of sensor 0. Testing the sensor requires the following steps: 1. Turn off the product and then remove the formatter and left side cover. 2. Reinstall the formatter and turn on the product. Resume the manual sensor test. 3. Disconnect the 3–pin connector to the right of the power cord connection. The sensor should change to 1. 4. Reconnect the connector. TIP: A green virtual LED displays on the control panel when the sensor is active.
SR17 ITB Alienation sensor 1. Open the right door. 2. Lower the secondary transfer assembly. 3. Remove the ITB. 4. Rotate the gear (callout 1) to move the flag (callout 2). If the flag does not actuate, replace the ITB. Figure 2-17 Test the ITB alienation sensor (1 of 2) 1 2 5. Remove all toner cartridges. NOTE: Cover all removed toner cartridges with paper. 6. 120 Locate the sensor behind the cyan OPC drum position.
7. Insert a piece of paper to activate the ITB alienation sensor. Figure 2-18 Test the ITB alienation sensor (2 of 2) 8. Check the control-panel display for sensor response. TIP: A green virtual LED displays on the control panel when the sensor is active. The number of times the sensor is triggered also displays. 9. ENWW If no response, replace the sensor.
Tray/bin manual sensor test Use this test to test paper-path sensors and the paper-size switches manually. The following illustrations and table show the locations of these sensors. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2.
SR21 Tray 1 Paper sensor 1. Open Tray 1. 2. Move the Tray 1 paper sensor flag. Figure 2-19 Test the Tray 1 paper sensor 3. Check the control-panel display for sensor response. TIP: A green virtual LED displays on the control panel when the sensor is active. The number of times the sensor is triggered also displays. 4. ENWW If no response, replace Tray 1.
SR20 Tray 2 Paper sensor 1. Remove Tray 2. 2. Move the Tray 2 paper sensor flag. Figure 2-20 Test the Tray 2 paper sensor 3. Check the control-panel display for sensor response. TIP: A green virtual LED displays on the control panel when the sensor is active. The number of times the sensor is triggered also displays. 4. 124 If there is no response, replace the Tray 2 paper-out sensor.
SR13 Tray 2 sensor 1. Remove Tray 2. NOTE: The Tray 2 sensor flag is on the back of Tray 2. Inspect the flag to verify that it is aligned correctly. If it is bent upward, it might miss the sensor when installed. Figure 2-21 Test the Tray 2 sensor (1 of 2) 2. Insert a piece of paper in the Tray 2 sensor. Figure 2-22 Test the Tray 2 sensor (2 of 2) 3. Check the control-panel display for sensor response. TIP: A green virtual LED displays on the control panel when the sensor is active.
SR9 Tray 2 Lifter sensor 1. Remove Tray 2. 2. In the Tray 2 cavity, insert a piece of paper in the Tray 2 lifter sensor. Figure 2-23 Test the Tray 2 lifter sensor 3. Check the control-panel display for sensor response. TIP: A green virtual LED displays on the control panel when the sensor is active. The number of times the sensor is triggered also displays. 4. 126 If no response, replace the lifter-drive assembly.
SR3 Tray 3 Paper 1. Remove the optional Tray 3. 2. Move the optional Tray 3 paper sensor flag. Figure 2-24 Test the optional Tray 3 paper sensor 3. Check the control-panel display for sensor response. TIP: A green virtual LED displays on the control panel when the sensor is active. The number of times the sensor is triggered also displays. 4. ENWW If no response, replace the optional Tray 3.
SR4 Tray 3 Feed 1. Open the right door on optional Tray 3. 2. Insert a piece of paper to activate the optional Tray 3 feed sensor Figure 2-25 Test the optional Tray 3 feed sensor 3. Check the control-panel display for sensor response. TIP: A green virtual LED displays on the control panel when the sensor is active. The number of times the sensor is triggered also displays. 4. 128 If there is no response, replace the optional Tray 3.
SR2 Tray 3 paper surface 1. Remove the optional Tray 3. 2. Push the lever to activate the sensor arms. TIP: A green virtual LED displays on the control panel when the sensor is active. The number of times the sensor is triggered also displays. Figure 2-26 Test the optional Tray 3 paper surface sensor 3. ENWW If there is no response, replace the optional Tray 3.
Tray 3 SW1 paper size sensors 1. Push any of the three buttons to see if the control panel changes for sensors. TIP: A green virtual LED displays on the control panel when the sensor is active. The number of times the sensor is triggered also displays. Figure 2-27 Test the optional Tray 3 SW1 paper size sensors 2. If any of the tests fail, replace the 500-sheet feeder. Print/stop test Use this diagnostic test to isolate the cause of problems such as image-formation defects and jams within the engine.
NOTE: Do not try to perform a print/stop test while the product is calibrating, because you might be required to restart the product. If a jam message displays on the control panel during testing, activate the door switch. Component tests Component test (special-mode test) This test activates individual parts independently to isolate problems. Each component test can be performed once or repeatedly. If you turn on the Repeat option from the drop-down menu, the test cycles the component on and off.
Table 2-13 Component test details (continued) Component test Motor or solenoid number Replacement part number Comments ITB Contact/ Alienation M2 RM1-4983-000CN Activates the fuser drive motor at a specified speed for 10 seconds to drive ITB contact alienation. TCU Motor M12 RM1-8138-000CN Activates the motor at a specified speed for 10 seconds.
Diagrams Block diagrams Figure 2-28 Sensors Table 2-14 Sensors ENWW Component abbreviation Component name SR1 Tray 3 paper surface sensor 1 SR2 Tray 3 paper surface sensor 2 SR3 Tray 3 paper sensor SR4 Tray 3 feed sensor SR5 Fuser output Tools for troubleshooting 133
Table 2-14 Sensors (continued) Component abbreviation Component name SR6 Output bin full SR7 Fuser pressure release SR8 Registration SR9 Tray 2 lifter SR11 Developer alienation SR13 Tray 2 sensor SR14 Fuser loop 1 SR15 Fuser loop 2 SR17 ITB alienation SR20 Tray 2 paper SR21 Tray 1 paper SR22 Duplexer refeed Location of connectors DC controller PCA Figure 2-29 DC controller PCA J100: 24 v from low-voltage power supply (LVPS) and interlock 134 Chapter 2 Solve problems J114: HVPS
J101: LVPS J115: fuser sensors J127: pre-exposure LEDs (rear), SR17, SL1 J105: interconnect board (ICB) J116: HVPS upper J130: registration density (RD) sensors (front and rear) J106: 500-sheet feeder, developing home position, laser motors J117: fuser motor J131: pickup motor J107: duplex sensor, Tray 1 solenoid, paper present sensor J118: 5 v interlock J133: not used J108: environmental sensor J119: LVPS fan J134: not used J109: duplex clutch, overhead transparency (OHT) in, top-of-page sen
Plug/jack locations 1 2 3 4 5 1 Fax port 2 USB port for connecting external USB devices (hidden by a removable cover) 3 Hi-Speed USB 2.0 printing port 4 Local area network (LAN) Ethernet (RJ-45) network port 5 Foreign interface harness (for connecting external devices) Locations of major components Use the diagrams to locate components. For a list of components, see Table 2-17 PCAs, motors, fans, switches, solenoids, and clutches on page 141.
Base product Figure 2-31 Component locations (1 of 5) 1 ENWW Tools for troubleshooting 137
Figure 2-32 Component locations (2 of 5) 4 3 5 2 6 7 8 138 Chapter 2 Solve problems ENWW
Figure 2-33 Component locations (3 of 5) 9 10 11 12 13 14 ENWW Tools for troubleshooting 139
Figure 2-34 Component locations (4 of 5) 15 16 17 18 140 Chapter 2 Solve problems ENWW
Figure 2-35 Component locations (5 of 5) 19 22 20 21 23 27 24 25 26 Table 2-17 PCAs, motors, fans, switches, solenoids, and clutches ENWW Location Connector Component abbreviation Component name 1 J89 M12 Residual toner-feed motor 2 J26 FM2 Cartridge fan 3 J27 FM3 Delivery fan 4 J62 SW3 24V interlock switch 5 J118 SW1, SW2 5V interlock switch 6 J84 SL3 Multipurpose-tray pickup solenoid 7 J780 SW4 Power switch Tools for troubleshooting 141
Table 2-17 PCAs, motors, fans, switches, solenoids, and clutches (continued) Location Connector Component abbreviation Component name 8 J86 CL1 Duplex re-pick clutch 9 J301 ICB Interconnect board (ICB) 10 J600 LVPS Low-voltage power supply 11 J116 HVPS (t) HVPS-T upper DCC DC Controller 12 13 J119 FM1 Power-supply fan 14 J138 HVPS (d) HVPS-D (lower) 15 J41 M3 Drum motor 1 RM1-8105-000CN 16 J40 M4 Drum motor 2 RM1-8105-000CN 17 J42 M5 Drum motor 3 RM1-8105-000CN 18
1 x 500 paper feeder Figure 2-36 1 x 500 paper feeder 1 2 3 4 5 6 7 Location Connector 1 ENWW Component abbreviation Component name PF PCA Paper-feeder driver PCA 2/7 J18 SL1 Paper-feeder pickup solenoid 3 J21 SW2 Paper-feeder door switch 4 J16 SW1 Paper feeder tray media size switch 5 J15 M2 Paper-feeder lifter motor 6 J14 M1 Paper-feeder motor Tools for troubleshooting 143
144 Chapter 2 Solve problems Print command STBY INTR Timing chart is two consecutive print jobs on letter-size paper (full color using one-to-one speed mode) 23 Secondary transfer bias 22 Primary transfer bias Bk 21 Primary transfer bias C 20 Primary transfer bias M 19 Primary transfer bias Y 18 Developing bias Bk 17 Developing bias C 16 Developing bias M 15 Developing bias Y 14 Primary charging bias Bk 13 Primary charging bias C 12 Primary charging bias M 11 Primary charging bias Y 10 Pi
Circuit diagrams Figure 2-38 General circuit diagram (1 of 2) 6 5 1 1 2 4 3 2 1 2 3 +5VA PREEXP4 +5VA +3.3VC PREEXP3 SGND +5VA PAPOUT PREEXP2 +3.3VC +5VA SGND PREEXP1 PAPFULL PWRSWON +3.3VC +3.
Figure 2-39 General circuit diagram (2 of 2) 3 4 J307: To SCB 1 Inter connect board J98 1 2 2 J304 J303: To operation panel J306: To USB 3 Image scanner ass’y Stapler ass’y J99 3 2 1 J301 D 1 2 2 1 VC3VOFF SGND SGND +3.
Figure 2-40 Product circuit block diagram ADF hub Control Panel USB + 12v 12v to 5v Pocket 5v Scanner Motor ADF open/close switch Size Sensor Home position Optics LED array Cave light 5v FFC SCB PCI-E Stapler Engine 24v Formatter Backplane ICB FFC 3.
Figure 2-41 Paper feeder circuit diagram 148 Chapter 2 Solve problems ENWW
Internal print-quality test pages Print quality troubleshooting pages Use the print-quality-troubleshooting pages to help diagnose and solve color print-quality problems. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● Troubleshooting ● Print Quality Pages ● Print PQ Troubleshooting Page Touch the Print button. The product prints several print-quality troubleshooting pages.
Figure 2-43 Yellow print-quality troubleshooting page Yellow Green Figure 2-44 Yellow comparison page Green Yellow Yellow cannot be easily seen unless combined with cyan, so half of each page is yellow and the other half is an amplified version of yellow problems (green half). Compare the yellow on page one with the corresponding green on page two for defects. You can also check the cyan page for defects.
Figure 2-45 Black print-quality troubleshooting page 1 2 3 1. Grids The grids are in inches and millimeters. They are label with letters and numbers so that defects can be described by position and by distance between repeats. 2. Color plane registration (CPR) bars After printing, the box with no extra color in each area on each page shows how far off the CPR of that color is. Each page has two process direction areas and three scan direction areas that are labeled x and y and 1–11.
Print quality assessment page Use the diagnostics page to evaluate problems with color plane registration, EP parameters, and print quality. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● Troubleshooting ● Print Quality Pages ● Diagnostics Page Touch the Print button.
ENWW 4 Color plane registration 5 Primary colors 6 Secondary colors 7 Temperature values (21A) 8 Humidity values (21B) Tools for troubleshooting 153
Cleaning page 1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button. 2. Open the following menus: ● Calibration/Cleaning ● Cleaning Page 3. Touch the Print button to print the page. 4. The cleaning process can take several minutes. When it is finished, discard the printed page. Set up an auto cleaning page Use the procedure in this section to set up an automatic cleaning page. 1.
Print configuration page Depending on the model, up to three pages print when you print a configuration page. In addition to the main configuration page, the embedded Jetdirect configuration pages print. Configuration page Use the configuration page to view current product settings, to help troubleshoot product problems, or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and product languages. 1.
156 4 Color density 5 Calibration information 6 Memory 7 Event log 8 Security 9 Paper trays and options Chapter 2 Solve problems ENWW
HP embedded Jetdirect page The second configuration page is the HP embedded Jetdirect page, which contains the following information: Always make sure the status line under the general information line indicates "I/O Card Ready.
Finding important information on the configuration pages Certain information, such as the firmware date codes, the IP address, and the e-mail gateways, is especially helpful while servicing the product. This information is on the various configuration pages.
Color band test The color-band test page shows bands of colors that can indicate whether the product is producing colors correctly. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Troubleshooting ● Print Quality Pages ● Color Band Test Print quality troubleshooting tools Repetitive defects ruler If defects repeat at regular intervals on the page, use this ruler to identify the cause of the defect.
Distance between defects Product components that cause the defect 27 mm Toner cartridge: primary charge roller 32 mm Toner cartridge: developer roller 44 mm Product: primary transfer roller 49 mm Toner cartridge: RS roller 50 mm Product: secondary transfer roller 63 mm ITB: secondary transfer backing roller 66 mm Product: distance from secondary transfer roller to fuser 75.
Control panel menus Administration menu You can perform basic product setup by using the Administration menu. Use the HP Embedded Web Server for more advanced product setup. To open the HP Embedded Web Server, enter the product IP address or host name in the address bar of a Web browser. Reports menu To display: At the product control panel, select the Administration menu, and then select the Reports menu.
Table 2-19 Reports menu (continued) First level Second level Values Description Web Services Status Page Print Shows the detected Web Services for the product. View Fax Reports Color Usage Job Log Print Contains the number of color and black and white pages that each user has printed. It also indicates from which software program each of the jobs was printed. Fax Activity Log Print Contains a list of the faxes that have been sent from or received by this product.
Table 2-20 General Settings menu First level Second level Third level Date/Time Settings Date/Time Format Date Format Fourth level Values Description DD/MMM/YYYY Use the Date/Time Settings menu to specify the date and time and to configure date/time settings. MMM/DD/YYYY YYYY/MMM/DD Time Format 12 hour (AM/PM) 24 hours Date/Time Energy Settings Sleep Schedule Select the format that the product uses to show the date and time, for example 12hour format or 24hour format.
Table 2-20 General Settings menu (continued) First level Second level Third level Sleep Timer Settings Sleep Mode/Auto Off After Fourth level Values Description Range: 1 to 120 minutes Set the number of minutes after which the product enters Sleep or Auto Off mode. Use the arrow buttons on the control panel to increase or decrease the number of minutes.
Table 2-20 General Settings menu (continued) First level Second level Third level Fourth level Values Description Print Quality Adjust Color Highlights Cyan -5 to 5 Use to set the default print-quality values and to trigger cleaning actions for optimum print quality. If you are using specific types of paper or placing the product in extreme environments, you might need to make adjustments in this menu. Magenta Yellow Black Default Highlights are the brightest color-values in an image.
Table 2-20 General Settings menu (continued) First level Second level Third level Fourth level Values Description Shadows Cyan -5 to 5 Shadows are the darkest color-values in an image. For each color, select a setting to adjust the darkness or lightness of shadows on the printed page. Decrease the value to lighten the shadows. Increase the value to darken the shadows. Magenta Yellow Black Restore color values to default values.
Table 2-20 General Settings menu (continued) First level Second level Third level Fourth level Image Registration Adjust Tray Print Test Page Values Description Shift the margin alignment to center the image on the page from top to bottom and from left to right. You can also align the image on the front with the image printed on the back. Use the Adjust Tray menu to adjust the registration settings for each tray. Before adjusting these values, print a registration test page.
Table 2-20 General Settings menu (continued) First level Second level Third level Fourth level Values Description X1 Shift -5.00 mm to 5.00 mm The direction that is perpendicular to the way the paper passes through the product is referred to as X. This is also known as the scan direction. X1 is the scan direction for a single-sided page or for the second side of a two-sided page. X2 is the scan direction for the first side of a two-sided page.
Table 2-20 General Settings menu (continued) First level Second level Third level Auto Sense Mode Tray 1 Sensing Fourth level Values Description Full sensing Use the Auto Sense Mode feature to configure which paper types the product should automatically sense. The following settings are available: Expanded sensing* Transparency Only Full sensing: Use this setting if you don't want media type misprints and can accept slower performance and possible decreased cartridge life.
Table 2-20 General Settings menu (continued) First level Second level Third level Fourth level Values Description Resistance Mode Normal mode Use this setting to correct print quality problems in lowhumidity environments and highly resistive paper. Use the Up option to solve print quality problems that are related to poor toner-transfer. Use the Down option in the event that small, “pin-hole” defects occur.
Table 2-20 General Settings menu (continued) First level Second level Third level Fourth level Values Description Paper Curl Mode Normal If excessive curling of paper occurs in warm, high-humidity environments above 23° C (73° F), use the Reduced setting. Using this setting slows printing and increases the frequency of consumable replacements. Reduced Restore Modes Optimize Normal Paper Standard* Smooth Use to optimize various print modes to address print quality issues.
Table 2-20 General Settings menu (continued) First level Second level Third level Line Voltage Fourth level Values Description Normal* Enable if the product is operating in a low voltage environment and you are having problems with print quality such as blisters in the printed image. Low Voltage Tray 1 Normal* Alternate Background Normal* Alternate 1 Alternate 2 Alternate 3 172 Chapter 2 Solve problems Affects how often the product performs an internal cleaning procedure.
Table 2-20 General Settings menu (continued) First level Second level Third level Uniformity Control Fourth level Values Description Normal* This setting might help correct uniformity in print quality issues, such as a mottled appearance due to poor transfer of toner onto the page. The Alternate 1 setting increases the T1 transfer bias and can be used for any media type. The Alternate 2 setting decreases the fuser temperature and reduces the throughput.
Table 2-20 General Settings menu (continued) First level Second level Third level Transfer Control Fourth level Values Description Normal* Use this setting to correct transfer issues in print jobs. Turn this feature on if green, mottled images are printed on the page. Note that using this mode can increase problems with blurry images or specks of toner on the leading or trailing edge of the paper. The Alternate 1 setting reduces the T1 bias and should be used when re-transfer occurs.
Table 2-20 General Settings menu (continued) First level Second level Third level Fourth level Values Description Restore Optimize Resolution Use to return all the settings in the Optimize menu to the factory-default values. Image Ret 3600 1200 x 1200dpi Edge Control Off Light Normal* Maximum Sets the resolution at which the product prints. This setting determines how edges are rendered. Edge control has two components: adaptive halftoning and trapping.
Table 2-20 General Settings menu (continued) First level Second level Jam Recovery Third level Fourth level Values Description Auto* This product provides a jam recovery feature that reprints jammed pages. Select one of the following options: Off On Auto: The product attempts to reprint jammed pages when sufficient memory is available. This is the default setting. Off: The product does not attempt to reprint jammed pages.
Table 2-20 General Settings menu (continued) First level Second level Quick Copy Job Held Timeout Third level Fourth level Values Description Off* Sets a maximum storage-time limit for stored Quick Copy and Proof and Hold jobs. If a stored job is not printed during this period, it is deleted. 1 Hour 4 Hours 1 Day 1 Week Quick Copy Job Storage Limit 1-100 Default = 32 Configure global settings for jobs that are stored in the product memory.
Table 2-20 General Settings menu (continued) First level Second level Third level Fourth level Hold Off Print Job Values Description Enabled* Enable this feature if you want to prevent print jobs from starting while a user is initiating a copy job from the control panel. Held print jobs start printing after the copy job is finished, provided that no other copy job is in the print queue.
Table 2-21 Copy Settings menu (continued) First level Second level Third level Sides Values Description 1-sided original, 1-sided output* Use to indicate whether the original document is printed on one or both sides, and whether the copies should be printed on one or both sides. For example, select 1-sided original, 2- sided output when the original is printed on one side, but you want to make twosided copies.
Table 2-21 Copy Settings menu (continued) First level Second level Third level Values Description Sides 1-sided original, 1-sided output Orientation Book-style If you are making twosided copies, select a 2sided format option.
Table 2-21 Copy Settings menu (continued) First level Color/Black Second level Third level Values Description Automatically detect* Select how the copy should be printed. Color Automatically detect: Prints color documents in color, and black and white documents in black and white. For mixed documents, the product will determine whether to print in color or black and white. Black Color: Prints documents in color. Black: Prints documents in black and white.
Table 2-21 Copy Settings menu (continued) First level Second level Reduce/Enlarge Scaling Third level Values Description Auto* Use to scale the size of the document up or down. Select one of the predefined percentages, or select the Scaling field and type a percentage between 25 and 400. The Auto option automatically scales the image to fit the paper size in the tray.
Table 2-21 Copy Settings menu (continued) First level Second level Sharpness Third level Values Description Select a value using the slide bar, or touch Automatic. Adjust the Sharpness setting to clarify or soften the image. For example, increasing the sharpness could make text appear crisper, but decreasing it could make photographs appear smoother. Default Content Orientation Orientation Select this to make the selected Image Adjustment setting the default value.
Table 2-21 Copy Settings menu (continued) First level Second level 2-Sided Format Third level Values Description Book-style If you are making twosided copies, select a 2sided format option. Flip-style Book-style original; Flipstyle copy Flip-style original; Bookstyle copy Book-style: The back side of the original is printed right-side-up, and the back side of the copy is printed the same way. Use this option for originals and copies that are bound along the left edge.
Table 2-21 Copy Settings menu (continued) First level Second level Third level Values Description Text Manually adjust: Use to manually optimize the setting for each document. Printed picture Photograph Printed picture: Use for line drawings and preprinted images, such as magazine clippings or pages from books. If you see bands of irregular color or intensity on copies, try selecting the Printed picture setting to improve the quality. Photograph: Use for photographic prints.
Table 2-21 Copy Settings menu (continued) First level Second level Booklet Format Booklet Third level Values Description Booklet off* Use to copy two or more pages onto one sheet of paper so you can fold the sheets in the center to form a booklet. The product arranges the pages in the correct order. For example, if the original document has eight pages, the product prints pages 1 and 8 on the same sheet.
Scan/Digital Send Settings menu To display: At the product control panel, select the Administration menu, and then select the Scan/ Digital Send Settings menu. In the following table, asterisks (*) indicate the factory default setting.
Table 2-22 Scan/Digital Send Settings menu (continued) First level Second level Third level Default Job Options Image Preview Fourth level Values Description Make optional* Defines the default job options for each function. If you do not specify the job options when creating the job, the default options are used. For complete setup, go to the HP Embedded Web Server by typing the network address of the product into a Web browser.
Table 2-22 Scan/Digital Send Settings menu (continued) First level Second level Third level Default File Name ENWW Fourth level Values Description The product is shipped with a factory default file name of [Untitled] for any scanned files that are sent or saved. Use this feature to specify a different default file name.
Table 2-22 Scan/Digital Send Settings menu (continued) First level Second level Third level Document File Type Fourth level Values Description Select from a list of file types. PDF provides the best overall image and text quality. JPEG is a good choice for most graphics. Most computers have a browser that can view .JPEG files. This file type produces one file per page. TIFF is a standard file format that many graphics programs support. This file type produces one file per page.
Table 2-22 Scan/Digital Send Settings menu (continued) First level Second level Third level Optimize Text/ Picture Fourth level Values Description Manually adjust* Use to optimize the output for a particular type of content. You can optimize the output for text, printed pictures, or a mixture. Text Printed picture Photograph Manually adjust: Use to manually optimize the setting for text or for pictures.
Table 2-22 Scan/Digital Send Settings menu (continued) First level Second level Third level Fourth level Original Sides Values Description 1-sided* Use to describe the layout for each side of the original document. First select whether the original document is printed on one side or both sides. Then touch the Orientation setting to indicate whether the original has portrait or landscape orientation. If it is printed on both sides, also select the 2-sided format that matches the original document.
Table 2-22 Scan/Digital Send Settings menu (continued) First level Second level Third level Fourth level Values Description 2-Sided Format Book-style Book-style: The back side of the original is printed right-side-up, and the back side of the copy is printed the same way. Use this option for originals and copies that are bound along the left edge. Flip-style Flip-style: The back side of the original is printed upside-down, and the back side of the copy is printed the same way.
Table 2-22 Scan/Digital Send Settings menu (continued) First level Second level Third level Fourth level Values Description Content Orientation Orientation Automatically detect For some features to work correctly, you must specify the way the content of the original document is placed on the page. Portrait orientation means the short edge of the page is along the top. Landscape orientation means the long edge of the page is along the top.
Table 2-22 Scan/Digital Send Settings menu (continued) First level Second level Third level Color/Black Fourth level Values Description Automatically detect* Use to enable or disable color scanning. Color Black/Gray Black Automatically detect: Automatically scans documents in color if at least one page has color. Color: Scans documents in color. Black/Gray: Scans documents in grayscale. Black: Scans documents in black and white with a compressed file size.
Table 2-22 Scan/Digital Send Settings menu (continued) First level Second level Third level Fourth level Notification E-mail address Image Adjustment Values Description E-mail: Select to receive the notification in an email. Touch the text box following E-mail Address:, and type the email address for the notification. Darkness Use to improve the overall quality of the copy. Adjust the Darkness setting to increase or decrease the amount of white and black in the colors.
Table 2-22 Scan/Digital Send Settings menu (continued) First level Second level Third level Fourth level Values Description Default Job Build Select this to make the selected Image Adjustment setting the default value. Job Build off* Job Build on Cropping Options Do not crop* Crop to content Erase Edges Use Inches Back side erase Front side erase Blank Page Suppression ENWW Disabled* Enabled Use to combine several original documents into one job.
Table 2-22 Scan/Digital Send Settings menu (continued) First level Second level Digital Send Service Setup Allow Usage of Digital Sending Software (DSS) Server Third level Fourth level Values Description Enabled* Configure how the product interacts with the HP Digital Sending Software (DSS) server. HP DSS handles digital sending tasks, such as faxing, emailing, and sending scanned documents to a network folder or USB storage device.
Table 2-23 Fax Settings menu First level Second level Third level Fax Send Settings Fax Send Setup Fax Setup Wizard Fourth level Values Description Configure settings for sending faxes from the product. Use the Fax Setup Wizard feature to set up options for faxing. NOTE: To set up LAN fax or Internet fax, use the HP Embedded Web Server. To open the HP Embedded Web Server, type the product network address into a Web browser. To configure the fax features, select the Fax tab.
Table 2-23 Fax Settings menu (continued) First level Second level Third level Fourth level Values Description General Fax Send Settings Fax Number Confirmation Enabled If this feature is enabled, you must enter the fax number twice.
Table 2-23 Fax Settings menu (continued) First level Second level Third level Fourth level Values Description Billing Codes Enable Billing Codes Off When billing codes are enabled, a prompt displays that asks the user to enter the billing code for an outgoing fax. This prompt does not appear if the Allow users to edit billing codes check box is not checked.
Table 2-23 Fax Settings menu (continued) First level Second level Third level Default Job Options Image Preview Fourth level Values Description Make optional* Use the Image Preview feature to scan a document and display a preview before completing the job. Select whether this feature is available on the product. Require preview Disable preview Make optional: The feature is optional, depending on the user who is signed in. Require preview Previews are required for all users.
Table 2-23 Fax Settings menu (continued) First level Second level Third level Fourth level Original Sides Values Description 1-sided* Use to describe the layout for each side of the original document. First select whether the original document is printed on one side or both sides. Then touch the Orientation setting to indicate whether the original has portrait or landscape orientation. If it is printed on both sides, also select the 2-sided format that matches the original document.
Table 2-23 Fax Settings menu (continued) First level Second level Third level Fourth level Values Description 2-Sided Format Book-style* Book-style: The back side of the original is printed right-side-up, and the back side of the copy is printed the same way. Use this option for originals and copies that are bound along the left edge. Flip-style Flip-style: The back side of the original is printed upside-down, and the back side of the copy is printed the same way.
Table 2-23 Fax Settings menu (continued) First level Second level Third level Content Orientation Fourth level Values Description Include Thumbnail When sending an analog fax, select Include Thumbnail to receive a thumbnail image of the first page of the fax in your notification. Notification E-mail address Provide the email address that will receive notifications.
Table 2-23 Fax Settings menu (continued) First level Second level Third level Fourth level Image Adjustment Darkness Values Description Use to improve the overall quality of the copy. Adjust the Darkness setting to increase or decrease the amount of white and black in the colors. Contrast Adjust the Contrast setting to increase or decrease the difference between the lightest and darkest color on the page.
Table 2-23 Fax Settings menu (continued) First level Second level Third level Fourth level Values Description Optimize Text/ Picture Manually adjust* Optimize For Optimizes the output for a particular type of content. You can optimize the output for text, printed pictures, or a mixture. Text Printed picture Photograph Manually adjust: Use to manually optimize the setting for text or for pictures. Text: Use to optimize the text portion of the copy where text and/or pictures are on the original.
Table 2-23 Fax Settings menu (continued) First level Second level Third level Fax Receive Settings Fax Receive Setup Ringer Volume Fourth level Values Description Off Use to configure settings for receiving faxes.
Table 2-23 Fax Settings menu (continued) First level Second level Third level Blocked Fax Numbers Fax Number to Block Fourth level Values Description The blocked fax list can contain up to 30 numbers. When the product receives a call from one of the blocked fax numbers, it deletes the incoming fax. It also logs the blocked fax in the activity log along with jobaccounting information.
Table 2-23 Fax Settings menu (continued) First level Second level Third level Default Job Options Notification Fourth level Values Description Do not notify* Notify when job completes Configure to receive notification about the status of a sent document. Notify only if job fails Do not notify: Turns off this feature. Notify when job completes: Select to receive notification for this job only. Notify only if job fails: Select to receive notification only if the job is not sent successfully.
Table 2-23 Fax Settings menu (continued) First level Second level Third level Fit to Page Fourth level Values Description Enabled* Use to shrink faxes that are larger than Letter-size or A4-size so that they can fit onto a Letter-size or A4-size page. If this feature set to Disabled, faxes larger than Letter or A4 will flow across multiple pages. Disabled Paper Selection Automatic* Select from a list of the trays.
General Print Settings menu To display: At the product control panel, select the Administration menu, and then select the General Print Settings menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-24 General Print Settings menu First level Second level Manual Feed Values Description Enabled Use to enable or disable the manual-feed feature, which allows the user to feed paper into the product by hand.
Table 2-24 General Print Settings menu (continued) First level Second level Values Description PCL Form Length Range: 5 – 128 Controls the PCL print-command options. PCL is a set of productcommands that HewlettPackard developed to provide access to productfeatures. Default = 60 Use the Form Length feature to select the user-soft default vertical form length.
Table 2-24 General Print Settings menu (continued) First level Second level Values Description Append CR to LF No* Configure whether a carriage return (CR) is appended to each line feed (LF) encountered in backwards-compatible PCL jobs (pure text, no job control). Select Yes to append the carriage return. The default setting is No. Some environments, such as UNIX, indicate a new line by using only the line-feed control code.
Table 2-25 Default Print Options menu (continued) First level Second level Default Paper Size Default Custom Paper Size X Dimension Values Description Select from a list of sizes that the product supports. Configures the default paper size used for print jobs. Range: 3– 8.5 inches Configures the default paper size that is used when the user selects Custom as the paper size for a print job. Default = 8.
Display Settings menu To display: At the product control panel, select the Administration menu, and then select the Display Settings menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-26 Display Settings menu First level Second level Key Press Sound Values Description On* Use to specify whether you hear a sound when you touch the screen or press buttons on the control panel.
Table 2-26 Display Settings menu (continued) First level Clearable Warnings Second level Values Description On Use this feature to set the period that a clearable warning displays on the control panel. If the On setting is selected, clearable warnings appear until the Clearable Warnings button is pressed. If the Job setting is selected, clearable warnings stay on the display during the job that generated the warning and disappear from the display when the next job starts.
Manage Supplies menu To display: At the product control panel, select the Administration menu, and then select the Manage Supplies menu. In the following table, asterisks (*) indicate the factory default setting.
Table 2-27 Manage Supplies menu (continued) First level Second level Third level Very Low Settings Fourth level Values Description Stop Specify how the product notifies you when the toner cartridge is very low. Prompt to continue* Continue Stop: The product stops until you replace the toner cartridge. Prompt to continue: The product stops and prompts you to replace the toner cartridge. You can acknowledge the prompt and continue printing.
Table 2-27 Manage Supplies menu (continued) First level Second level Third level Toner Collection Unit Very Low Settings Fourth level Values Description Stop* Configure how the product responds when the toner collection unit is reaching the end of its estimated life. This condition is equivalent to the supply life being very low.
Table 2-27 Manage Supplies menu (continued) First level Second level Third level Very Low Settings Fourth level Values Description Stop Configure how the product responds when the fuser is reaching the end of its estimated life. Prompt to continue* Continue Stop: The product stops until you replace the fuser. Prompt to continue: The product stops and prompts you to replace the fuser. You can acknowledge the prompt and continue printing.
Table 2-27 Manage Supplies menu (continued) First level Second level Third level Very Low Settings Fourth level Values Description Stop Configure how the product responds when the document feeder kit is reaching the end of its estimated life. Prompt to continue* Continue Stop: The product stops until you replace the document feeder kit. Prompt to continue: The product stops and prompts you to replace the document feeder kit.
Table 2-27 Manage Supplies menu (continued) First level Second level Color/Black Mix Third level Fourth level Values Description Auto* Instructs the product when to switch between color and monochrome printing modes for the best overall performance. Mostly Color Pages Mostly Black Pages Auto: Uses the mode that is appropriate for the first page of the job. If necessary, the product switches modes during the middle of a job and then stays in that mode until the job is finished.
Table 2-27 Manage Supplies menu (continued) First level Second level Third level Supply Messages Low Message Fourth level Values Description On* Use to configure whether a message displays on the control panel when supplies are getting low, but have not yet reached the low threshold. Off Reset Supplies New Fuser Kit No Yes New Document Feeder Kit Notifies the product that a new supplies kit has been installed. Select this option if you have installed a new document feeder kit.
Table 2-28 Manage Trays menu (continued) First level Values Description Size/Type Prompt Display* Controls whether the tray configuration message displays whenever a tray is closed. Two options are available: Do not display Display: This option shows the tray configuration message when a tray is closed. The user is able to configure the tray settings directly from this message. Do not display: This option prevents the tray configuration message from automatically appearing.
Table 2-28 Manage Trays menu (continued) First level Values Description Duplex Blank Pages Auto* Control how the product handles two-sided jobs (duplexing). Two options are available: Yes Auto: This option enables Smart Duplexing, which instructs the product not to process blank pages. Yes: This option disables Smart Duplexing and forces the duplexer to flip the sheet of paper even if it is printed on only one side.
Table 2-30 Jetdirect Menu First level Second level Information Print Sec Report Third level Fourth level Values Description Yes Yes: Prints a page that contains the current security settings on the HP Jetdirect print server. No* No: A security settings page is not printed. TCP/IP Enable On* On: Enable the TCP/ IP protocol. Off Off: Disable the TCP/IP protocol. Host Name Use the arrow buttons to edit the host name.
Table 2-30 Jetdirect Menu (continued) First level Second level Third level IPV4 Settings Config Method Fourth level Values Description Bootp Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server. DHCP* Auto IP Manual Bootp (Bootstrap Protocol): Use for automatic configuration from a BootP server. DHCP (Dynamic Host Configuration Protocol): Use for automatic configuration from a DHCPv4 server.
Table 2-30 Jetdirect Menu (continued) First level Second level Third level Fourth level Default IP Values Description Auto IP* Specify the IP address to default to when the print server is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration (for example, when manually configured to use BootP or DHCP). Legacy NOTE: This feature assigns a static IP address that might interfere with a managed network. Auto IP: A link-local IP address 169.254.x.x is set.
Table 2-30 Jetdirect Menu (continued) First level Second level Third level DHCPV6 Policy Fourth level Values Description Router Specified Router Specified: The stateful autoconfiguration method to be used by the print server is determined by a router. The router specifies whether the print server obtains its address, its configuration information, or both from a DHCPv6 server.
Table 2-30 Jetdirect Menu (continued) First level Second level Proxy Server Third level Fourth level Values Description Select from a provided list. Specifies the proxy server to be used by embedded applications in the product. A proxy server is typically used by network clients for Internet access. It caches Web pages, and provides a degree of Internet security, for those clients. To specify a proxy server, enter its IPv4 address or fullyqualified domain name. The name can be up to 255 octets.
Table 2-30 Jetdirect Menu (continued) First level Second level Security Secure Web Third level Fourth level Values Description HTTPS Required* For configuration management, specify whether the HP Embedded Web Server will accept communications using HTTPS (Secure HTTP) only, or both HTTP and HTTPS. HTTPS Optional HTTPS Required: For secure, encrypted communications, only HTTPS access is accepted. The print server will appear as a secure site.
Table 2-30 Jetdirect Menu (continued) First level Second level Reset Security Third level Fourth level Values Description Yes Specify whether the current security settings on the print server will be saved or reset to factory defaults. No* Yes: Security settings are reset to factory defaults. No: The current security settings are maintained.
Table 2-30 Jetdirect Menu (continued) First level Second level Third level Diagnostics Embedded Tests LAN HW Test Fourth level Values Description Yes Provides tests to help diagnose network hardware or TCP/IP network connection problems. No* Embedded tests help to identify whether a network fault is internal or external to the product. Use an embedded test to check hardware and communication paths on the print server.
Table 2-30 Jetdirect Menu (continued) First level Second level Third level HTTP Test Fourth level Values Description Yes This test checks operation of HTTP by retrieving predefined pages from the product, and tests the HP Embedded Web Server. No* Select the Yes option to choose this test, or the No option to not choose it. SNMP Test Yes No* This test checks operation of SNMP communications by accessing predefined SNMP objects on the product.
Table 2-30 Jetdirect Menu (continued) First level Second level Third level Execution Time [H] Fourth level Values Description Range: 1 – 24 hours Specify the length of time (in hours) that an embedded test will be run. If you select zero (0), the test runs indefinitely until an error occurs or the product is turned off. Default = 1 hour Data gathered from the HTTP, SNMP, and Data Path tests is printed after the tests have completed. Execute No* Yes No: Do not initiate the selected tests.
Table 2-30 Jetdirect Menu (continued) First level Second level Third level Fourth level Values Description Timeout Default = 001 Specify the length of time, in seconds, to wait for a response from the remote host. The maximum is 100. Count Default = 004 Specify the number of ping test packets to send for this test. Select a value from 0 to 100. To configure the test to run continuously, select 0. Print Results Yes No* Execute Yes No: Do not initiate the selected tests.
Table 2-30 Jetdirect Menu (continued) First level Second level Third level Fourth level Values Description RTT Min Default = 0000 Shows the minimum detected roundtriptime (RTT), from 0 to 4096 milliseconds, for packet transmission and response. RTT Max Default = 0000 Shows the maximum detected roundtriptime (RTT), from 0 to 4096 milliseconds, for packet transmission and response.
Table 2-30 Jetdirect Menu (continued) First level Link Speed Second level Third level Fourth level Values Description Auto* The link speed and communication mode of the print server must match the network. The available settings depend on the product and installed print server. Select one of the following link configuration settings: CAUTION: If you change the link setting, network communications with the print server and network product might be lost.
Table 2-30 Jetdirect Menu (continued) First level Second level Third level Fourth level Values Description 100TX Full Limits autonegotiation to a maximum link speed of 100 Mbps. 100TX Auto 1000 Mbps, fullduplex operation. Troubleshooting menu To display: At the product control panel, select the Administration menu, and then select the Troubleshooting menu. In the following table, asterisks (*) indicate the factory default setting.
Table 2-31 Troubleshooting menu (continued) First level Second level Third level When to Print Report Fourth level Values Description Never automatically print* Configure the T.30 report to print after certain events. You can choose to print the report after every fax job, every fax job sent, every fax job received, every send error, or every receive error.
Table 2-31 Troubleshooting menu (continued) First level Second level Third level Color Band Test Fourth level Values Description Print Test Page Print Use to print a page to help identify arcing in the highvoltage power supply for each color. The page contains a series of colored bars. If streaks appear on a bar, the high-voltage power supply for the corresponding color might have a problem.
Table 2-31 Troubleshooting menu (continued) First level Second level Third level Paper Path Test Fourth level Values Description Source Tray Select from a list of the available trays. Generates a test page for testing paper handling features. You can define the path that is used for the test in order to test specific paper paths. Test Duplex Path Off* On Number of Copies Range: 1–500 Default = 1 Manual Sensor Test Select from a list of available components.
Table 2-31 Troubleshooting menu (continued) First level Second level Values Description Component Test Select from a list of available components. Use to exercise individual parts independently to isolate noise, leaking, or other issues. To start the test, select one of the components. The test will run the number of times specified by the Repeat option. You might be prompted to remove parts from the product during the test. Press the Stop button to abort the test.
Table 2-32 Backup/Restore menu First level Second level Third level Values Description Backup Data Enable Scheduled Backups Backup Time Enter a time Days Between Backups Enter the number of days Backup Now Export Last Backup Restore Data Insert a USB drive that contains the backup file. Calibration/Cleaning menu To display: At the product control panel, select the Device Maintenance menu, and then select the Calibration/Cleaning menu.
Table 2-33 Calibration/Cleaning menu (continued) First level Second level Full Calibration Values Description Start The product automatically calibrates itself at various times. However, you can calibrate the product immediately if you see problems with print quality. Use this feature to perform a full calibration, which can take up to three minutes. Use this calibration if the color layers seem to be shifted on the page.
Table 2-33 Calibration/Cleaning menu (continued) First level Second level Clean Rollers Values Description Reset Maintenance History screen is view only. There are two options: the reset option to reset the page count, or the cancel option to go back to the previous screen. Cancel Clean Document Feeder Settings Low Threshold Settings Range: 0–100% Default = 10% Very Low Settings Configure cleaning settings for the document feeder.
USB Firmware Upgrade menu To display: At the product control panel, select the Device Maintenance menu, and then select the USB Firmware Upgrade menu. Insert a USB storage device with a firmware upgrade bundle into the USB port, and follow the onscreen instructions. Service menu To display: At the product control panel, select the Device Maintenance menu, and then select the Service menu. The Service menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel.
Interpret control-panel messages Control-panel message types The control-panel messages and event code errors indicate the current product status or situations that might require action. NOTE: Event log errors do not appear on the control-panel display. Access the event log to view or print the event log errors. Control-panel messages appear temporarily and might require that you acknowledge the message by touching the OK button to resume printing or by touching the Stop button to cancel the job.
Recommended action 1. Remove, and then reinstall the indicated toner cartridge. 2. If the error persists, turn the product off and then on. 3. Check the toner cartridge e-label. If it is damaged, replace the toner cartridge. 10.XX.34 Used supply in use Description The indicated cartridge is used. ◦ 10.00.34 (event code) Black print cartridge ◦ 10.01.34 (event code) Cyan print cartridge ◦ 10.02.34 (event code) Magenta print cartridge ◦ 10.03.
Recommended action No action necessary. 10.XX.41 Unsupported supply in use Description The indicated print cartridge is for a different product. ◦ 10.00.41 (event code) Black print cartridge ◦ 10.01.41 (event code) Cyan print cartridge ◦ 10.02.41 (event code) Magenta print cartridge ◦ 10.03.41 (event code) Yellow print cartridge Recommended action Remove the indicated print cartridge, and then install the correct cartridge for this product.
Yellow print cartridge ◦ 10.23.70 (event code) The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable. Recommended action If print quality is no longer acceptable, replace the indicated print cartridge or fuser kit. See the parts chapter in the repair manual for the print cartridge or fuser kit part number.
10.YY.25 Wrong cartridge in slot Description The indicated cartridge is installed in the wrong position. ◦ 10.00.25 (event code) Black print cartridge ◦ 10.01.25 (event code) Cyan print cartridge ◦ 10.02.25 (event code) Magenta print cartridge ◦ 10.03.25 (event code) Yellow print cartridge Recommended action Install the indicated cartridge in the correct position. From left to right, the correct cartridge order follows: ◦ Yellow ◦ Magenta ◦ Cyan ◦ Black 10.YY.
Fuser CAUTION: The fuser might be hot. Be careful when removing the fuser. Recommended action Install a supply that is designed for this product. See the parts chapter in the repair manual for the correct supply part number. 11.00.YY Internal clock error To continue, touch “OK” Description The product real-time clock has experienced an error.
5. Replace the rollers. 6. Replace the optional paper feeder. 13.AD.D3 Jam in tray Description Print input delay jam 1. This paper did not reach the delivery sensor of the optional paper feeder in time. Recommended action Clear the jam 1. Open Tray 3. 2. Clear any jammed paper. 3. Verify that the Tray 3 paper guides are in the correct position. 4. Reload the paper and close the tray. NOTE: To avoid jams, use Tray 1 to print with heavier paper. If the jam persists 1.
If the jam persists 1. Make sure the paper type is supported. 2. Print using manual duplex. 3. If the jams occur only when duplexing, replace the right door. 13.B2.Az Jam in right door Description Print input stay jam 1. This paper stayed at the registration sensor for the designated amount of time after it reached the registration sensor. This jam occurs when the paper is longer than legal size by 40 mm, or more paper is detected as a result of the actual length detection.
Recommended action Clear the jam 1. Remove all paper from Tray 1. 2. Clear any jammed paper. 3. Reload paper in Tray 1. 4. Make sure the stack fits under the tabs on the guides and does not exceed the tray-full indicators. Make sure the paper guides are in the correct position. If the jam persists 1. Make sure the paper was picked from Tray 1. 2. Check the page count by printing a usage page. 3. If the rollers are not engaging, replace the right door. 13.B2.
Recommended action Clear the jam 1. Open the lower right door and check for paper. 2. Close the lower right door. 3. Open the right door and remove all the paper. 4. Remove any paper found in the fuser area. 5. Close the right door. If the jam persists 1. Check the lower right door for jammed paper. 2. Check for torn pieces of paper in the paper path. 3. Clear any obstructions or jams from the paper path. 4. Replace the rollers. 5. Replace the optional paper feeder. 13.B2.
13.B9.Az Jam in right door Description Fuser delivery stay in jam 1: The paper stays at the fuser output sensor for the designated amount of time after it has reached the sensor. Recommended action Clear the jam 1. Open the right door and remove all paper. 2. Remove the fuser and any paper in the fuser area. 3. Remove any paper inside the fuser. 4. Reinstall the fuser. 5. Close the right door. If the jam persists 1. Check paper type and fuser mode. 2. Check for a multi-feed.
13.B9.Cz Fuser wrap jam Description This jam occurs when the paper disappears from the fuser output sensor before a designated amount of time after the paper reached the fuser output sensor. (It is determined that the paper is being wrapped around the fuser roller).
Recommended action Clear the jam 1. Open the right door. CAUTION: The fuser might be hot. 2. Remove the fuser and any paper in the fuser area. 3. Remove any paper inside the fuser. 4. Reinstall the fuser. 5. Remove any paper in the duplex area. 6. Close the right door. If the jam persists 1. Make sure the paper type is supported. 2. Print using plain paper. 3. Test the paper path sensors and replace any sensors that fail. 4. Replace the fuser. 13.B9.
3. Test the paper path sensors and replace any sensors that fail. 4. Replace the fuser. 13.BA.EE Jam in right door Description Door open jam 1: A door is opened during printing. The jam might occur at the following areas: ◦ Input media source 1 area ◦ Input media source 2 area ◦ Input media source 3 area ◦ Registration area ◦ Drum area ◦ Fuser area ◦ Paper output 1 area ◦ Duplex pick up area ◦ Duplex reversing area Recommended action Clear the jam 1.
the paper stays for more than the designated amount of time continuously at any of the sensors when executing the automatic media flush. Recommended action Clear the jam 1. Open the right door and remove all paper. 2. Remove the fuser and any paper in the fuser area. 3. Remove any paper inside the fuser. 4. Reinstall the fuser. 5. Remove any other paper found. 6. Close the right door. If the jam persists 1. Clear jams in the right door and fuser area. 2. If possible, view the event log. 3.
Recommended action Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity. 21.00.00 Page too complex To continue, touch “OK” Description The page decompression process was too slow for the product. Recommended action Touch the OK button to continue. There may be some data loss. 30.01.23 Scanner calibration failure Description The scanner calibration failed. Recommended action 1. Turn the product off, then on again. 2.
30.01.YY Scanner failure To continue turn off then on Description ◦ 30.01.06 (event code): Scanner fan error. ◦ 30.01.41 (event code): Internal communication error involving the copy processor board (CPB) on the formatter. ◦ 30.01.42 (event code): Internal communication error. Recommended action ◦ ◦ ◦ 30.01.06 (event code) 1. Turn the product off and then on. 2. Check the fan, and reconnect any loose cables. 3. If the error persists, replace the fan or the scanner control board. 30.01.
31.01.03 Document feeder pick error Description The document feeder cannot pick up paper. Recommended action 1. Open the document feeder top cover. 2. Remove all paper found. 3. Remove the remaining pages from the document feeder input tray. 4. Close the document feeder top cover. 5. Place the jammed page on top of any remaining pages, and reinsert them into the document feeder. 6. Align the paper guides with both edges on the paper. 7. Touch the Start button to continue.
Recommended action 1. Turn the product off and then on. 2. If the error persists, replace the ADF fan. 31.WX.15 Jam in document feeder Description Originals are jammed inside the document feeder top cover. Recommended action 1. Open the document feeder top cover. 2. Remove all paper found. 3. Rotate the green wheel to remove any additional paper. 4. Remove the remaining pages from the document feeder input tray. 5. Close the document feeder top cover. 6.
◦ 32.1C.07 (event code) Backup restore permissions error ◦ 32.1C.08 (event code) Not enough disk space to perform backup/restore or network share issue ◦ 32.1C.09 (event code) Tried to restore a backup file that was not valid for this product ◦ 32.1C.0A (event code) Backup file is invalid ◦ 32.1C.0B (event code) Backup is from newer version of FW than what is currently on the product ◦ 32.1C.0C (event code) Backup cancelled from the HP Embedded Web Server ◦ 32.1C.
◦ 32.1C.21 (event code) Restore of print subsystem failed ◦ 32.1C.22 (event code) Restore of networking subsystem failed ◦ 32.1C.24 (event code) NVRAM backup/restore successful ◦ 32.1C.28 (event code) Reset of print subsystem failed ◦ 32.1C.29 (event code) Reset of networking subsystem failed ◦ 32.1C.2B (event code) Reset formatter timeout ◦ 32.1C.2E (event code) Reset engine timeout ◦ 32.1C.2F (event code) Reset failure Recommended action ◦ 32.1C.01 (event code) No action necessary ◦ 32.
Retry ◦ 32.1C.08 (event code) Remove stored jobs and retry Use larger capacity storage device Check network share ◦ 32.1C.09 (event code) Use a valid backup file ◦ 32.1C.0A (event code) Use a valid backup file Reboot and observe state of product Do a partition clean using the Preboot menu ◦ 32.1C.0B (event code) Use a valid backup file or put correct firmware version on the product ◦ 32.1C.0C (event code) No action necessary ◦ 32.1C.0D (event code) Reboot and then retry the backup/restore ◦ 32.
Turn the product off then on and retry ◦ 32.1C.1C (event code) Turn the product off then on and retry ◦ 32.1C.21 (event code) Turn the product off then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu ◦ 32.1C.22 (event code) Turn the product off then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu ◦ 32.1C.
33.02.01 Description Used board disk installed. A used formatter or hard disk from an existing printer has been placed in this printer. Recommended action Reinstall the used board or disk back into its original printer. 33.WX.YZ Used board/disk installed Description An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost. Recommended action ◦ To save the data on the board or disk, turn the product off.
Y = Size mismatch, Z = Source ◦ Y = 0: Detected paper is longer or shorter than expected ◦ Y = A: Detected paper too long ◦ Y = B: Detected paper too short ◦ Z = 1: Tray 1 ◦ Z = 2: Tray 2 ◦ Z = 3: Tray 3 Recommended action 1. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. 2. Use the Tray/Bin Manual Sensor Test to verify that the tray paper switch is correctly functioning. 3.
Y = Expected type, Z = Detected type ◦ Y = 0: Unknown ◦ Y = 1: Normal paper ◦ Y = 3: LBP transparency ◦ Y = 4 Glossy paper ◦ Y = 5: Gloss film ◦ Y = 6: Non-assured transparency ◦ Y = 7: Heavy paper ◦ Y = 8: Light paper ◦ Y = 9: Rough paper ◦ Y = A: Extra heavy glossy paper (glossy paper 3) ◦ Y = B: Heavy glossy paper (glossy paper 2) ◦ Y = C: Heavy paper 3 ◦ Y = D: Heavy paper 2 ◦ Z = 1: Normal paper ◦ Z = 3: LBP transparency ◦ Z = 4: Glossy paper ◦ Z = 5: Gloss film ◦ Z =
3. Clean the paper sensor. 4. If the error persists, replace the paper pickup assembly. 41.05.YZ Unexpected type in Tray To use another tray, touch "Options" Description The product detected a different paper type than expected and another tray is available for use.
Recommended action 1. Load the tray with the size and type of paper indicated, or use another tray if available. 2. If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure that they match the tray type settings. 3. Clean the paper sensor. 4. If the error persists, replace the paper pickup assembly. 41.WX.YZ Error To use another tray, touch "Options" Description A printer error has occurred.
◦ A: Glossy film, typed or Autosense ◦ B: Transparency, typed or Autosense ◦ C: Label ◦ D: Envelope 1, Envelope 2, Envelope 3 ◦ E: Rough (designated paper 1), typed or Autosense ◦ F: reserved for future fuser mode Z = source tray ◦ 1: Tray 1 ◦ 2: Tray 2 ◦ 3: Tray 3 ◦ D: Duplexer Recommended action 1. To clear message, touch the OK button. 2. If the message reappears, turn the product off and then on. 3. If the error persists, replace the DC controller PCA. 42.XX.
◦ 47.FC.11: Consecutive Dmax Dhalf store image failure ◦ 47.FC.12: Consecutive Dmax Dhalf image not found ◦ 47.FC.13: Consecutive Dmax Dhalf print engine execution failure ◦ 47.FC.20: Error diffusion image not found at system initialization ◦ 47.FC.21: Error diffusion store image failure ◦ 47.FC.22: Error diffusion image not found ◦ 47.FC.23: Error diffusion print engine execution failure ◦ 47.FC.30: Drum speed adjustment Image not found at system initialization ◦ 47.FC.
Recommended action 1. Turn the product off and then on. 2. If the error persists, check the following: ● The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. ● The error might be caused by the print job, such as an invalid print driver, a problem with the software application, or a problem with the file you are printing. ● Upgrading the product firmware might help resolve the error.
◦ Y = previous printer sleep state ◦ Z = next printer sleep state ● 0: Printing ● 1: Standby level 1 (no temperature control) ● 2: Standby level 2 (high temperature control) ● 3: Standby level 3 (middle temperature control) ● 4: Standby level 4 (low temperature control) ● 5: Middle sleep ● 6: Deep sleep ● F: Off Recommended action W = A: High fuser temperature 2 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser.
3. If this product was previously serviced, check the connectors J115 and J139) on the DC controller PCA. 4. If the error persists, replace the fuser. W = 2, Fuser warm-up failure 1. Reconnect the connector (J50) between the fuser and the DC controller PCA. 2. Turn the product off. Remove the fuser, and then reinstall it. 3. Replace the fuser wire harness. 4. If the error persists, replace the fuser. W = 3, High fuser temperature 1 1. Remove and then reseat the fuser. 2.
5. If this product was previously serviced, check the connector (J117; J123) on the DC controller PCA. 6. If the error persists, replace the fuser. W = 8, Low fuser temperature 2 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements.
Recommended action 51.00.10 1. Turn the product off and then on. 2. Check the flat flexible cable (FFC) connections to the laser scanners. 3. Check connectors J111 and J110 at the DC controller, and check connectors J503 and J501 at the laser scanners. 4. Replace the laser scanner. 51.00.19 1. Turn the product off and then on. 2. Check the connectors on the laser scanner. 3. Replace the laser scanner. 51.00.20 1.
Recommended action XX = 04 1. Perform the laser scanner component tests in the Troubleshooting menu. 2. Check the connector (J501) on the laser/scanner driver PCA and the connector (J106) on the DC controller PCA. 3. If the error persists, replace the appropriate laser/scanner. XX = 05 1. Perform the laser scanner component tests in the Troubleshooting menu. 2.
Recommended action 54.00.03: Environmental sensor failure 1. Turn the product off and then on. 2. If the environment sensor has been removed or replaced check the connector (J2) on the environment sensor, the inline connector (J98), and the connector (J108) on the DC controller PCA. 3. If the error persists, replace the environment sensor assembly. 54.00.06 or 54.00.14 or 54.00.19: Registration density sensor failure 1. Open and close the front door to clean the registration density sensor. 2.
◦ 55.01.06 (event code): NVRAM memory data error warning ◦ 55.02.06 (event code): NVRAM memory access error warning Recommended action 1. Turn the product off and then on. 2. Perform an engine test. 3. Check the FFC connector (J105) on the DC controller. 4. If the error persists, replace the DC controller PCA. 55.XX.YY DC controller error To continue turn off then on Description The communication link between the formatter and DC controller was lost. ◦ 55.00.
56.00.YY Error To continue turn off then on Description The product experienced a communication error with the optional paper tray. ◦ 56.00.01: Selected paper input tray is unavailable ◦ 56.00.02: Selected paper output bin is unavailable Recommended action 1. Turn the product off and then on. 2. Reseat the optional paper tray. 3. Check the input connectors for damage. If a connector is damaged, replace the connector. 57.00.0X Error Description A fan error has occurred. Recommended action 57.00.
57.00.03: Fan motor 3 malfunction 1. Turn the product off and then on. Listen for fan noise at the left side of the product. If no noise is heard, replace the delivery fan (FM3). 2. If this part has been removed or replace, check the connector at FM3 (J27) , on the HVPS (J262), and on the DC controller (J114). 3. Measure the voltage between the connectors (J262-4 and J262-6) on the high-voltage power supply (lower) immediately after the product power is turned on.
4. Replace the fuser motor (M2; RM1-4983-000CN). 5. If the error persists, elevate the problem to your Global Business unit. 59.00.B0 Cleaning motor error Replace Toner Collection Unit Description This message displays for one of the following reasons: ◦ The cleaning motor is stuck. ◦ The TCU is full. ◦ The chute at the top of the TCU is clogged. Recommended action Replace the TCU (RM1-4989-000CN). 59.00.
59.00.C0: Developing disengagement motor (M10) error 1. Open the following menus: ● Administration ● Troubleshooting ● Diagnostic Tests ● Component Test Use the Alienation Motor test to verify that the disengagement mechanisms are properly functioning. If they are not, replace the developing disengagement motor. 2. 3.
3. Manually test the ITB alienation sensor (SR17). Remove the ITB, and then rotate the gear (callout 1) to move the flag (callout 2). If the flag does not actuate, replace the ITB. 1 2 4. If the ITB flag is broken or damaged, replace the ITB (CC468-67907). Otherwise, continue with the next step. 5. Open the right door and defeat the interlock switch. With the ITB removed, perform the ITB Contact/Alienation test using the following steps. a. Press the Menu button. b. Press the Menu button again. c.
● Diagnostic Tests ● Manual Sensor Test Observe the state of sensor I on the control panel. The normal state is 0. Insert a piece of paper into the SR17 sensor bracket. The state of the sensor on the control panel should change to 1. 7. Replace the sensor (SR17). NOTE: You do not need to replace the entire rear pre-exposure assembly to replace SR17. Order part number WG8-5696-000CN, Photo interrupter. To replace the see the following procedure. Remove and replace SR17 1.
2. Locate the sensor. 3. Grasp the sensor, rotate it away from you to release it from the front the holder, and then rotate the sensor towards you to remove it.
4. Carefully disconnect one connector (callout 1), and then remove the sensor. TIP: It might be easier to disconnect the connector by using a small flat blade screwdriver. Reinstallation tip Connect the wire harness to the replacement sensor, verify that the connector is securely fastened, and then install the sensor in the holder. 1 5. If the error persists, contact your global business unit (BGU) to escalate the problem. 59.05.XX Description A drum startup or drum rotational error has occurred.
Recommended action 59.05.06 or 59.05.07 1. Turn the product off, and then on. 2. Check the connector (J121) on the DC controller PCA. 3. Use the motor drive test in the component tests to verify that the motor is properly functioning. If it is not, replace the drum motor (M3). 59.05.08 or 59.05.09 1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the component tests to verify that the motor is properly functioning.
59.0X.50 Error To continue turn off then on Description The product experienced a drum motor startup error. ◦ X= 5: Black drum motor 3 (M5; J121) ◦ X = 6: Cyan drum motor 2 (M4; J120) ◦ X = 7: Magenta drum motor 1 (M4; J120) ◦ X = 8: Yellow drum motor 1 (M3; J120) Recommended action 1. Perform the drum-motors component test in the Diagnostics menu. 2. Make sure that the connectors (J120 or J121) on the DC controller PCA are securely and properly connected. 3.
60.00.0Y Tray lifting error Description A tray lift motor error has occurred. Recommended action 60.00.11: Lifter motor failure (M7) 1. Turn the product off and then on. 2. Check the connector (J142) on the DC controller PCA. 3. Check the connector (J78) on the lifter motor (M7). 4. Use the tray lifter sensor (SR9) test in the Tray/Bin Manual Sensor Test to verify that the sensor is properly functioning. If it is not, replace the lifter drive assembly. 5.
Recommended action 1. Turn the product off and then on. 2. If the error persists, replace the DC controller. 80.0X.YY Embedded JetDirect Error Description Embedded HP JetDirect print server critical error. ◦ 80.01.00 (event code) EIO Networking Event: UVWXYZ ◦ 80.01.80 (event code) No heartbeat ◦ 80.01.81 (event code) Reclaim timeout ◦ 80.01.82 (event code) Invalid data length ◦ 80.01.8B (event code) Invalid max outstanding packet header field ◦ 80.01.
◦ 80.03.05 (event code) Queue position size too small ◦ 80.03.06 (event code) Transport overflow ◦ 80.03.07 (event code) No overflow packets ◦ 80.03.08 (event code) Invalid identify response ◦ 80.03.09 (event code) Invalid channel map return status ◦ 80.03.10 (event code) Invalid reclaim return status ◦ 80.03.12 (event code) Datagram invalid buffer ◦ 80.03.13 (event code) Max stream channels ◦ 80.03.14 (event code) Max datagram channels ◦ 80.03.15 (event code) Card reset failed ◦ 80.03.
◦ 80.07.00 (event code) Internal Wireless Networking Event: UVWXYZ ◦ 80.08.00 (event code) Internal Access Point Wireless Networking Event: UVWXYZ ◦ 80.09.00 (event code) Internal JetDirect Inside Networking Event: UVWXYZ Recommended action Turn the product off, and then on. If the error persists, replace the formatter. 81.WX.00 Wireless Network Error To continue turn off then on Description A wireless network component on the product has failed. Recommended action 1.
Recommended action 1. Turn the product off and then on. 2. Turn the product off, reseat the EIO accessory, and then turn the product on. 3. If the error persists, replace the formatter. 89.19.5C Error Description This is a temporary firmware error that occurs every twenty-one days for the M500 and M600 products. This error does not indicate any problem with the product. NOTE: If the product power is turned off and then on again before twenty-one days elapse, this error will not occur.
Recommended action 1. Download the RFU file and attempt the firware upgrade again. 2. If the error persists, perform the Clean Disk procedure in the Preboot menu. Download firmware from the Preboot menu. 3. If the error persists, replace the hard disk. 99.00.04 Upgrade not performed timeout during receive Description A remote firmware upgrade (RFU) was not performed. I/O timeout when reading rest of header. Recommended action The most common cause is an issue with the network environment.
Recommended action 1. Download the RFU file and attempt the firware upgrade again. 2. If the error persists, replace the hard disk. 99.00.08 Upgrade not performed error reading upgrade Description A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading image data. Recommended action 1. Download the RFU file and attempt the firware upgrade again. 2. If the error persists, replace the hard disk. 99.00.
99.00.12 Upgrade not performed the file is invalid Description A remote firmware upgrade (RFU) was not performed. The header number is 1, but the header size does not match version 1 size. Recommended action Download the RFU file, and attempt the firmware upgrade again. Make sure that you download the RFU file for the correct product model. 99.00.14 Upgrade not performed the file is invalid Description A remote firmware upgrade (RFU) was not performed. The file is invalid.
Recommended action Download the correct firmware RFU file, and then attempt the firmware upgrade again. NOTE: Turn the product off, and then on again. Attempt the firware upgrade again. If the error persists, try the sending the upgrade by using another method (USB or the HP Embedded Web Server). 99.09.60 Unsupported Disk Description The hard disk currently installed is not recognized or supported by the product. Recommended action Install the correct hard disk for this product. 99.09.
Recommended action Replace the hard disk drive. 99.09.65 Disk data error Description A disk data corruption error has occurred. Recommended action Perform the Clean Disk procedure in the Preboot menu, and then attempt the firmware upgrade again. 99.09.66 No disk data installed Description A disk drive is not installed in the product. Recommended action Install a compatible hard disk drive. 99.09.
full Remove all paper from bin Description The specified output bin is full. Recommended action Empty the bin to continue printing. almost full Description Toner Collection bottle is almost full. ◦ 10.31.60 (event code) Toner collection unit Recommended action Replace the toner collection unit. low Description Toner cartridges are at the very low condition.
When multiple supplies are low, more than one event code is recorded. ◦ 10.00.60 (event code) Black print cartridge ◦ 10.01.60 (event code) Cyan print cartridge ◦ 10.02.60 (event code) Magenta print cartridge ◦ 10.03.60 (event code) Yellow print cartridge ◦ 10.23.60 (event code) Fuser kit ◦ 10.22.60 (event code) Transfer kit Recommended action If print quality is no longer acceptable, replace the supply.
very low To continue, touch “OK” Description A toner cartridge has reached the very low condition. ◦ Black toner cartridge ◦ Cyan toner cartridge ◦ Magenta toner cartridge ◦ Yellow toner cartridge Recommended action Actual supply life remaining may vary. Consider having a replacement available. The supply does not need to be replaced now unless the print quality is no longer acceptable. Once an HP supply has reached the very low condition, HP's warranty on that supply has ended.
Recommended action If print quality is no longer acceptable, replace the supply. Hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty ends. [File System] device failure To clear press OK Description The specified device has failed. Recommended action Press the OK button to clear the error.
Recommended action Press the OK button to clear the error. A second USB wireless networking accessory has been detected Description This message appears on the control panel when more than one USB wireless product is attached to the product. Recommended action The use of more than one wireless USB product is not supported. Remove one of the wireless USB products. Accept bad signature Description The product is performing a remote firmware upgrade, and the code signature is invalid.
Canceling Description The product is canceling the current job . Recommended action No action is necessary. Card slot device failure To clear touch “Clear” Description The specified device has failed. Recommended action Touch the Clear button to clear the error. Card slot file operation failed To clear touch “Clear” Description A PJL file system command attempted to perform an illogical operation. Recommended action Touch the Clear button to clear the error.
Recommended action Use the embedded Web server or HP Web Jetadmin to initialize the component. Cartridge ship mode Description Manufacturing use only - should not be seen in field. Recommended action Contact HP support for steps to resolve this condition. Checking paper path Description The product is checking for possible paper jams. Recommended action No action is necessary.
Cleaning disk % complete Do not power off Description A storage device is being sanitized or cleaned. Recommended action Do not turn off the product. The product's functions are unavailable. The product will automatically restart when finished. Cleaning do not grab paper Description The product is performing an automatic cleaning cycle. Printing will continue after the cleaning is complete. Recommended action No action is necessary. Cleaning...
Close front or right doors Description The front and right door that share a sensor and the product cannot distinguish between the front and right doors. One or both of the doors needs to be closed. Recommended action 1. Close the door. 2. Inspect the interlock on both the front and right doors. 3. Use the Manual Sensor Test to verify that the interlock switches are working correctly. Close lower right door Description The optional paper feeder right door is open. Recommended action 1.
Recommended action No action is necessary. Data received Description The product is waiting for more data to continue the print job. Recommended action Touch the OK button to print the last page of the job. To print the existing data, touch the Print button. Digital send communication error Description A digital send job failed and cannot be delivered. Recommended action Touch the Hide button to remove this message. Try to send the job again.
Document feeder bin full Description Too many pages are in the document feeder. Recommended action Remove excess paper from the document feeder output bin. Document feeder is empty Description This message displays when the user presses the Start the glass and the ADF is closed. button and there is nothing in the ADF or on Recommended action Place originals in document feeder and touch the Start button. Document Feeder Kit low Description The product indicates when a supply level is low.
Document feeder top cover open Description The document feeder jam access cover is open. Recommended action Close the cover. Event log is empty Description No product events are in the log. Recommended action No action is necessary. Expected drive missing Description The product cannot find the encrypted hard drive. Recommended action Install the encrypted hard drive.
Recommended action Replace the fuser kit. NOTE: After replacing the fuser kit, reset the fuser page counter by selecting the New Fuser Kit item in the Reset Supplies sub-menu. Fuser Kit very low Description The product indicates when a supply level is very low. NOTE: After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended. Recommended action Replace the fuser kit.
Incompatible Description The indicated is not compatible with this product. ◦ 10.00.35 (event code): Black toner cartridge ◦ 10.10.35 (event code): Cyan toner cartridge ◦ 10.02.35 (event code): Magenta toner cartridge ◦ 10.03.35 (event code): Yellow toner cartridge ◦ 10.23.35 (event code): Fuser kit Recommended action Replace the incompatible supply. Incompatible supplies Description Print cartridges or other supply items are installed that were not designed for this product.
Install Cartridge Description A supply is either not installed or not correctly installed in the product. ◦ 10.00.15 (event code): Black toner cartridge ◦ 10.01.15 (event code): Cyan toner cartridge ◦ 10.02.15 (event code): Magenta toner cartridge ◦ 10.03.15 (event code): Yellow toner cartridge Recommended action Replace or reinstall the toner cartridge correctly to continue printing. Install Fuser Unit Description The fuser is either not installed or not correctly installed in the product.
Internal disk device failure To clear touch “Clear” Description The specified device has failed. Recommended action Touch the Clear button to clear the message. Internal disk file operation failed To clear touch “Clear” Description A PJL file system command attempted to perform an illogical operation. Recommended action Touch the Clear button to clear the message.
Recommended action 1. Turn off the product, and then remove and reinstall the disk. Turn on the product. 2. If the error persists, replace the internal hard drive. Internal disk not initialized To clear touch “Clear” Description This file-storage component must be initialized before use. Recommended action Use the HP Embedded Web Server or HP Web Jetadmin to initialize the file system. Internal disk spinning up Description Internal disk device is spinning up its platter.
Recommended action 1. Load the tray with the requested paper or adjust the paper guides. 2. If the error persists, use the tray paper present sensor test in the Tray/Bin Manual Sensor Test to verify that the sensor is correctly functioning. 3. Use the tray paper present sensor test in the Tray/Bin Manual Sensor Test to verify that the sensor is correctly functioning. 4. Make sure that the sensor flag on the paper presence sensor is not damaged and moves freely. 5.
Load Tray : [Type], [Size] Description This message appears even though there is paper loaded in the tray. Recommended action 1. Load the tray with the requested paper or adjust the paper guides. 2. If the error persists, use the tray paper present sensor test in the Tray/Bin Manual Sensor Test to verify that the sensor is correctly functioning. 3. Make sure that the sensor flag on the paper presence sensor is not damaged and moves freely. 4.
Recommended action The even-numbered pages of the two-sided document have printed. Follow the next steps to print the odd-numbered pages. 1. Maintaining the same orientation, remove the document from the output bin. Do not discard blank pages. 2. Flip the document over so the printed side is up. 3. Load document in Tray 1. 4. Touch the OK button to print the second side of the job. Manually feed: [Size] Description This message appears when manual feed is selected, Tray 1 is not loaded.
Manually feed: [Type], [Size] To continue, touch “OK” Description This message appears when manual feed is selected, Tray 1 is not loaded, and other trays are available. Recommended action ◦ Load tray with requested paper. ◦ If paper is already in tray, touch the Help button to exit the message and then touch the OK button to print. ◦ To use another tray, clear paper from Tray 1, touch the Help button to exit the message and then touch the OK button.
Recommended action No action necessary. Output Bin full Description The output bin is full and must be emptied for printing to continue. Recommended action Empty the bin to continue printing. Paperless mode Description This is a test mode used in manufacturing and should not be seen on a normally operating product. Recommended action Contact HP support for steps to resolve this condition. Paused Description The product is paused, and there are no error messages pending at the display.
Please wait… Description The product is in the process of clearing data. Recommended action No action necessary. Printing CMYK samples... Description The product is printing the CMYK Sample pages. Recommended action No action necessary. Printing Color Usage Log... Description The product is printing the Color Usage log. Recommended action No action necessary. Printing Configuration... Description The product is printing the Configuration page. Recommended action No action necessary. Printing Demo Page...
Recommended action No action necessary. Printing Engine Test... Description The product is printing an Engine Test page. Recommended action No action necessary. Printing Engine Test... Description The product is printing an engine test page. Recommended action No action is necessary. Printing Event Log... Description The product is printing the Event Log page. Recommended action No action necessary. Printing File Directory... Description The product is printing the File Directory pages.
Printing Fuser Test Page... Description The product is printing the Fuser Test page. Recommended action No action necessary. Printing Help Page... Description The product is printing the Help page. Recommended action No action necessary. Printing Menu Map... Description The product is printing the Menu Map pages. Recommended action No action necessary. Printing PQ Troubleshooting... Description The product is printing the PQ Troubleshooting pages. Recommended action No action necessary.
Recommended action No action necessary. Printing stopped To continue, touch “OK” Description Time has expired on the Print/Stop test. Recommended action Touch the OK button to continue. Printing Supplies Status page... Description The product is printing the Supplies Status page. Recommended action No action necessary. Printing Usage Page... Description The product is printing the Usage page. Recommended action No action necessary.
Processing job from tray ... Do not grab paper until job completes Description The product is actively processing a job from the designated tray. Recommended action No action necessary. Processing... Description The product is currently processing a job but is not yet picking pages. When paper motion begins, this message is replaced by a message that indicates the tray the job is using. Recommended action No action necessary. Processing...
RAM Disk file system is full To clear touch “Clear” Description A PJL file system command could not store something on the file system because the file system was full. Recommended action Touch the Clear button to clear the error. RAM Disk is write protected To clear touch “Clear” Description The product is protected and no new files can be written to it. Recommended action Touch the OK button to clear the message.
Remove all toner cartridges To exit press X Description The product is testing the transfer unit assembly. Recommended action ◦ To perform the test, remove all the print cartridges. ◦ To cancel the test, touch the Stop button. Remove at least one toner cartridge To exit press X Description The product is testing the toner-cartridge motor. Recommended action ◦ To perform the test, remove at least one toner cartridge. ◦ To cancel the test, touch the Stop button.
◦ 10.02.70 (event code): Magenta toner cartridge ◦ 10.03.70 (event code): Yellow toner cartridge ◦ 10.23.70 (event code): Fuser Kit ◦ 10.31.70 (event code): Toner collection unit ◦ 10.22.70 (event code): Transfer kit Recommended action ◦ Replace the specified supply. ◦ Configure the product to continue printing by using the Manage Supplies menu. Replace Document Feeder Kit Description The document feeder kit is very low.
Replace supplies Description This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable.
If the TCU is new, or has been recently replaced, and the error message persists---or the message displays again sooner than expected---use the following procedure to determine the problem. 1. Remove, and then reseat the TCU. 2. Check the TCU for damage. Replace the TCU if necessary. 3. If the outside of the TCU is dirty---as shown in the figure below---use a toner cloth to wipe it clean. NOTE: If the inside of the TCU is dirty---as shown in the figure below---it must be replaced. 4.
5. Check for debris blocking the sensor. The sensor has small lenses on both sides of the opening in the area shown in the figure below. NOTE: The sensor lenses are small and you might need to use a flashlight to see them. Gently clean both lenses of the sensor with compressed air (or use a clean cotton swab). 6. If the error persists, replace the waste toner sensor (part number RM1-5696-000CN).
Recommended action 1. Open document feeder top cover. 2. Remove any visible lint or dust from the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. 3. Close the document feeder top cover. 4. On the product control panel, touch the Reset button. ROM disk device failed To clear touch “Clear” Description The specified device failed. Recommended action Touch the Clear button to clear the message.
Recommended action Use the HP Embedded Web Server or HP Web Jetadmin to initialize the file system. Rotating motor To exit press X Description A component test is in progress. the component selected is the indicated toner cartridge motor. = ◦ Black ◦ Cyan ◦ Magenta ◦ Yellow Recommended action Touch the Stop button when ready to stop this test. Rotating Motor Description The product is executing a component test and the component selected is a motor.
Sleep mode on Description The product is in sleep mode. Pressing a control-panel button, receiving of a print job, or an error condition clears this message. Recommended action No action necessary. Standard top output bin full Remove all paper from bin Description The specified output bin is full and must be emptied for printing to continue. Recommended action Empty the specified output bin. Staple Cartridge low Description The product indicates when a supply level is low.
Supplies low Description Multiple supplies on the product have reached the User Defined Low threshold. Recommended action Replace the supply when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty ends. Supplies very low To continue, touch “OK” Description More than one color supply on the product has reached the very low condition. Recommended action ◦ Replace the supply when print quality is no longer acceptable.
NOTE: Once an HP supply has reached the full level, HP's warranty on that supply has ended. 1. Open the front door. 2. Grasp the top of the collection unit to pull it out. 3. Place the cap on the used collection unit. 4. Install the new collection unit bottom first. 5. Push the top into place. 6. Close the front door. Toner Collection Unit full To continue, touch “OK” Description The toner collection unit has reached the out condition. Recommended action Replace the toner collection unit.
Tray empty: [Size] Description The specified tray is empty and needs to be loaded. Recommended action Refill the tray. NOTE: This could be a false message. If the tray is loaded without removing the shipping lock, the product does not sense that the paper is loaded. Remove the shipping lock and then load the tray. Tray empty: [Type], [Size] Description The specified tray is empty and needs to be loaded, but the current job does not need this tray to print.
Tray open Description The specified tray is open or not closed completely. Recommended action 1. Close the tray. 2. If this message appears and the lifter-base assembly was removed or replaced, make sure that the connector on the assembly is correctly connected and fully seated. 3. If the error persists, use the paper size switches (SW2,3 - SW82,83 - SW92,93) test in the Tray/ Bin Manual Sensor Test to test the switches. If they do not respond, replace associated the lifter drive assembly.
Recommended action The specified tray will not be used until this condition is addressed. Printing can continue from other trays. 1. Load the correct paper in the specified tray. 2. At the control panel, verify the type configuration. Unable to cancel firmware update job Description The product is processing of downloading a remote firmware upgrade and cannot cancel it. Recommended action Firmware updates cannot be canceled once started.
Unsupported supply in use Description A non-supported supply has been installed. Or, one of the print cartridges is for a different HP product. ◦ 10.00.41 (event code): Black toner cartridge ◦ 10.10.41 (event code): Cyan toner cartridge ◦ 10.02.41 (event code): Magenta toner cartridge ◦ 10.03.41 (event code): Yellow toner cartridge Recommended action Install the correct supplies for this product. See the parts chapter in the service manual for supply part numbers.
Upgrade complete To continue turn off then on Description The firmware upgrade is complete. Recommended action Turn the product off and then on. USB accessory needs too much power Remove USB and turn off then on Description A USB accessory is drawing too much electrical current. Printing cannot continue. Recommended action Remove the USB accessory, and then turn the product off and then on. Use a USB accessory that uses less power or that contains its own power supply.
USB needs too much power Remove USB and turn off then on Description A USB accessory is drawing too much electrical current. Printing cannot continue. Recommended action Turn the product off, remove the USB accessory, and then turn the product on. Use a USB accessory that uses less power or that contains its own power supply. USB not initialized To clear touch “Clear” Description The USB device file system must be initialized before it can be used.
Recommended action Touch the Clear button to clear the error. Used supply in use Description One or more used supplies have been installed. Recommended action ◦ Install new supplies. ◦ If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit. Any repair required as a result of using used cartridges is not covered under warranty. Supply status and features depending on supply status are not available.
Recommended action HP recommends using a computer and internet browser to configure this accessory. Enter the IP address into an internet browser to access the full range of configuration options. After wireless functionality has been configured and the changes have been applied, turn the product off and then on to exit the Wireless Configuration Mode. Wireless is not configured Description A USB wireless networking accessory was attached to the product and was not configured.
Event log messages These messages appear only in the event log. For additional numeric messages, see the control-panel message section of this manual.
Print or view an event log NOTE: The event log in using the Administration menu shows only a subset of events. For a complete event log, use the Service menu. Print or view the event log from the Administration menu 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● Troubleshooting ● Event Log The event log displays on the screen. To print it, touch the Print button.
Event log message table Event log message Description Action 30.01.01 The flatbed cover sensor was interrupted. There is no corresponding control-panel message. No action necessary. This error message should automatically clear. If the error persists, access the Scanner Tests to test the Flatbed cover sensor. Additional actions 30.01.06 30.01.08 ENWW A scan control board fan error has occurred. The flatbed optical assembly cannot find the origin notch.
Event log message Description Action 30.01.41 The formatter lost connections with the scanner control board or communication was corrupted. 1. Turn the product off and then on. 2. Reseat the formatter. 3. Upgrade the firmware. 4. Verify that the PCI express cable is connected to the product and to the interconnect board/formatter and scanner control board. 5. Verify the scanner control board has power. 6. If the error persists, replace the scanner control board. 7.
Event log message Description Action 30.01.46 The firmware cannot find the copy processor board. 1. Turn the product power off, and then reseat the formatter. 2. Replace the scan control board. 3. If replacing the scan control board does not solve the problem, replace the formatter. 30.03.14 A non-fatal error has occurred. A scanner EEPROM (NVM) error has occurred. 30.03.20 31.03.20 This is an informational message, and no action is required. 1. Turn the product off and then on. 2.
Event log message Description Action 30.03.45 The PCA firmware code controls the motor. 1. Turn the product off and then on. 2. Upgrade the firmware. 3. If the error persists, send the logs to your Global Business unit. 4. Replace the scanner control board. 5. If the error persists, replace the scanner assembly. 1. Turn the product off and then on. 2. Check the cables between the document feeder and scanner control board or formatter depending on the product. 3. Upgrade the firmware. 4.
Event log message Description Action 31.03.31 The document feeder feed motor is not turning. 1. Verify the paper meets the product specifications. 2. Make sure the input tray is not overloaded. 3. Check the event log for document feeder errors, and resolve any errors first. 4. Verify the motor cables are connected. 5. Reseat the document feeder to scanner control board or formatter cables. 6. If the error persists, replace the document feeder. 1.
Event log message Description Action 13.13.00 Paper pick was initiated, but the page didn't make it to the pick success sensor. 1. Open the document feeder lid, pull sheets back into input tray, and resume the job. 2. Check the paper guides and make sure they are set to the correct paper width. 3. Make sure the input tray is not overloaded. 4. Check the document feeder page count on the configuration page for roller life. Disabling Misfeed Detection for copy jobs 5.
Event log message Description Action 31.13.13 The jam access door is open. 1. Verify the jam access cover is closed. 2. Try feeding the paper again. 3. Verify the flag is not broken. 4. With a piece of paper, check that the photo sensor is working. 5. If the error persists, replace the document feeder. 1. Verify the paper meets the product specifications. 2. Make sure the document feeder input tray is not overloaded. 3.
Event log message Description Action 99.00.03 Remote firmware upgrade (.bdl) was not performed. An error occurred when writing to the hard disk. 1. Download the firmware again, and then attempt the upgrade again. 2. If the error persists, perform the clean disk/format disk process. 3. Download the firmware from the Preboot menu, and then attempt the upgrade again. 4. If the error persists, replace the hard disk. 99.00.04 99.00.05 99.00.06 99.00.07 Remote firmware upgrade (.
Event log message Description 99.00.21 The bundle is not signed with the correct signature, or the signature is invalid. 99.00.22 The bundle header version is not supported by this firmware. 99.00.23 The package header version is not supported by this firmware. 99.00.24 The format of the firmware bundle not correct. Action 99.00.25 99.00.26 99.00.27 99.01.00 A disk communication error occurred while downloading the firmware bundle 1. Turn the product power off, and then on again. 2.
Event log message Description Action 99.09.64 A fatal hard disk failure has occurred. Replace the hard disk drive. 99.09.65 Disk Data corruption error has occurred. Perform the Clean Disk procedure from the Preboot menu, and then reload the firmware. 99.09.66 A disk drive is not installed in the product. Install a compatible disk drive assembly. If the error persists (and a disk drive is already installed), replace the disk drive assembly. 99.09.67 99.09.
Clear jams Common causes of jams The product is jammed. Cause Solution The paper does not meet specifications. Use only paper that meets HP specifications. A component is installed incorrectly. Verify that the transfer belt and transfer roller are correctly installed. You are using paper that has already passed through a product or copier. Do not use paper that has been previously printed on or copied. An input tray is loaded incorrectly. Remove any excess paper from the input tray.
Auto-navigation for clearing jams The auto-navigation feature assists you in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the product displays instructions for the next step until you have completed all steps in the procedure. Jam locations Use this illustration to identify locations of jams. In addition, instructions display on the control panel to direct you to the location of jammed paper and how to clear it.
Clear jams in the document feeder 1. Lift the latch to release the document-feeder cover. 2. Open the document-feeder cover.
3. Lift the jam-access door, and remove any jammed paper. If necessary, rotate the green wheel at the front of the document feeder to remove jammed paper. 4. 368 Close the document-feeder cover.
Clear jams in the document feeder (M575c model) Open the document feeder top cover, locate the jammed paper, and then do one of the following: a. Use the green handle to raise the separation floor, and then gently remove the jammed paper.
b. Use the green thumb wheel to remove the jammed paper.
Clear jams in the output bin area 1. If paper is visible from the output bin, grasp the leading edge and remove it. 2. If jammed paper is visible in the duplex output area, gently pull it to remove it.
Clear jams in Tray 1 1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. 2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door. 3. If paper is visible inside the right door, gently pull the trailing edge to remove it.
4. Gently pull the paper out of the pick up area. 5. Close the right door.
Clear jams in Tray 2 CAUTION: Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray, which might cause another jam. Be sure to clear jams before opening the tray. 1. Open Tray 2 and make sure that the paper is stacked correctly. Remove any jammed or damaged sheets of paper. 2. Close the tray.
Clear jams in the right door CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before clearing jams. 1. Open the right door. 2. If paper is jammed as it enters the output bin, gently pull the paper downward to remove it. 3. If paper is jammed inside the right door, gently pull the paper to remove it.
4. Lift the paper-feed cover on the inside of the right door. If jammed paper is present, gently pull the paper straight out to remove it. 5. Close the paper-feed cover. 6. Gently pull the paper out of the pickup area. 7. Look for paper in the Tray 2 roller area. Push up on the two green tabs to release the jamaccess door. Remove any jammed paper, and close the door.
8. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the rollers on the transfer roller. Contaminants can affect print quality. 9. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, lift up slightly, and pull straight out to remove the fuser. CAUTION: The fuser can be hot while the product is in use. 10. Open the jam-access door (callout 1).
11. Close the jam-access door, and push the fuser completely into the product. 12. Close the right door.
Clear jams in optional Tray 3 CAUTION: Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray, which might cause another jam. Be sure to clear jams before opening the tray. 1. Open Tray 3 and make sure that the paper is stacked correctly. Remove any damaged or jammed sheets of paper. 2. Close Tray 3.
Clear jams in the lower right door (Tray 3) 1. Open the lower right door. 2. If paper is visible, gently pull the jammed paper up or down to remove it. 3. Close the lower right door.
Jam causes and solutions Jams in the output bin Table 2-34 Causes and solutions for delivery delay jam Cause Solution The output-bin media-full sensor lever is damaged. Replace the paper delivery assembly. Poor contact of the output-bin media-full sensor connector. Reconnect the connectors of the output bin full sensor (SR6) (J47) to DCC PCA (J123). The output-bin media-full sensor is defective. Check the output-bin full sensor (SR6) by using the manual sensor test.
Table 2-36 Causes and solutions for wrapping jams Cause Solution The fuser roller or pressure roller is dirty. Execute a fuser roller cleaning. The guide of the fuser delivery unit is dirty. Clean the guide. The fuser roller or the pressure roller is worn or deformed. Replace the fuser. Table 2-37 Causes and solutions for fuser delivery stationary jams Cause Solution The fuser roller or pressure roller is worn or deformed. Replace the fuser. The fuser delivery roller is deformed.
Table 2-38 Causes and solutions for residual paper jams (continued) Cause Solution The sensor detecting a residual media jam is set incorrectly or damaged. Run the sensor test to verify which sensor detects the paper. Check the sensor lever to make sure it is set correctly. If it is damaged, replace the following corresponding part: ● Registration sensor (SR8): Replace the registration assembly. ● Fuser output sensor (SR5): Replace the fuser.
Table 2-39 Causes and solutions for pickup delay jams 2 (continued) Cause Solution The tray separation roller is worn or deformed. Replace the tray separation roller. Poor contact of the registration sensor (SR8) connector. Reconnect the connector (J109) on the DC controller PCA. The registration sensor is defective. Run the sensor test to verify that the registration sensor is functioning properly. If it is not, replace the registration assembly.
Table 2-40 Causes and solutions for pickup stationary jams (continued) Cause Solution The spring of the registration sensor lever is unhooked. Check the spring and place it in correct position. Poor contact of the registration sensor (SR8) connector. Reconnect the connector (J109) on the DC controller PCA. The registration sensor is defective. Run the sensor test to verify that the registration sensor is functioning properly. If it is not, replace the registration assembly.
Table 2-42 Causes and solutions for duplex repick jams (continued) Cause Solution Poor contact of the duplex reverse connector. Reconnect the connectors of the duplex repick motor (J20), intermediate (J202 and J201) and the duplex driver PCA (J113). The duplex-repick motor (M11) is defective. Replace the duplex drive assembly. Table 2-43 Causes and solutions for residual media jams Cause Solution Poor contact of the loop-sensor connector and fuser loop sensors 1 and 2.
Table 2-44 Causes and solutions for pickup delay jam 1: tray pickup (continued) Cause Solution The Tray 1 paper sensor is defective (SR21). Check the Tray 1 paper sensor. If the sensor is defective, replace the right door assembly. The arm spring of the MP pickup solenoid is unhooked. Check the spring and place it in the correct position. Poor contact of the MP-pickup-solenoid drive connector. Reconnect the connectors of the tray pickup solenoid (J84) and the DC controller PCA (J107).
Table 2-46 Causes and solutions for pickup delay jam 1; MP tray pickup (continued) Cause Solution Poor contact of the MP tray media-presencesensor (SR21) connector. Reconnect the connectors of the MP tray media-presence sensor (J7), intermediate (J85) and the DC controller PCA (J107). The Tray 1 paper sensor is defective (SR21). Check the Tray 1 paper sensor using the sensor monitor mode. If the sensor is defective, replace the right-door assembly.
Table 2-47 Causes and solutions for pickup delay and pickup stationary jams (continued) ENWW Cause Solution Multiple feed of paper. If the Tray 3 pickup roller, separation roller or feed roller is worn or deformed, replace any defective parts. The Tray 3 feed sensor (SR4) lever is set incorrectly or damaged. Check the sensor lever to make sure it is set correctly. If it is damaged, replace the paper-feeder assembly. The spring of the Tray 3 feed sensor (SR4) lever is unhooked.
Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product picks up multiple sheets of paper ● The document feeder jams, skews, or picks up multiple sheets of paper ● Prevent paper jams The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3.
The document feeder jams, skews, or picks up multiple sheets of paper ● The original might have something on it, such as staples or self-adhesive notes, that must be removed. ● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed. ● Make sure that the top document-feeder cover is closed. ● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack.
Use manual print modes Try the following manual print modes to see if they solve the image-quality problems. Select a manual print mode 392 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● General Settings ● Print Quality ● Adjust Paper Types 3. Select a paper type, and then select the mode to adjust. 4. Select a value for the mode, and then touch the Save button.
Table 2-48 Print modes under the Adjust Paper Types sub menu Print Mode ENWW ● Plain ● HP EcoSMART Light ● HP Matt 105g ● HP Matt 120g ● HP Matt 150g ● HP Matt 200g ● HP Soft Gloss 120g ● HP Glossy 120g ● HP Glossy 150g ● HP Glossy 200g ● Light 60-74g ● Mid-Weight 96-110g ● Heavy 111-130g ● Extra Heavy 131-175g ● Card Stock 176-220g ● Mid-Wt Glossy 96-110g ● Hvy Glossy 111-130g ● XtrHvy Glossy 131-130g ● Card Glossy 176-220g ● Color Transparency ● Labels ● Letter
Table 2-48 Print modes under the Adjust Paper Types sub menu (continued) Resistance Mode Set to Up to resolve print-quality issues caused by poor secondary transfer in low-humidity environments with resistive or rough surface paper. Humidity Mode With glossy film, set to High when the product is in a highhumidity environment and print-quality defects occur on HP Tough Paper or Opaque film.
Table 2-49 MP modes under the Optimize submenu (continued) ENWW Tray 1 Set to Alternate if you are seeing marks on the back side of the paper when printing from Tray 1. This sets the product to initiate a clean sequence every time a job finishes when the product is set for Any Size and Any Type for Tray 1. Background Set to Alternate 1 when a background occurs all over the page. Set to Alternate 2 when thin vertical lines appear on the page.
Solve image quality problems Often print-quality problems can be resolved easily by making sure that the product is maintained, using paper that meets HP specifications, or running a cleaning page. Image defects table The following examples depict letter-size paper that has passed through the product short-edge first. These examples illustrate problems that would affect all the pages that you print, whether you print in color or in black only.
Table 2-50 Image defects table (continued) Problem Cause Solution The page is all black or a solid color. Poor contact exists in the primary charging bias or developing bias contacts between the toner cartridge and the product. Clean each contact of the color that produces the all black or solid color. If the problem remains after cleaning, check the contacts for damage. Replace any deformed or damaged parts. Replace the affected toner cartridge.
Table 2-50 Image defects table (continued) Problem Sample Vertical white lines appear in a particular color. Cause Solution The laser beam window is dirty. Clean the window and remove any foreign substances. Scratches are present on the circumference of the developing cylinder or photosensitive drum. Remove the affected toner cartridge and re-install it. The PGCs will clean the glass. White scratch down the page could mean the scanner glass needs to be cleaned.
Table 2-50 Image defects table (continued) Problem Image in a particular color does not print in the correct color. Dropouts appear. The toner is not fully fused to the paper. Sample Cause Solution Poor contact exists in the primary charging bias or developing bias contacts between the toner cartridge and the product. Clean each contact of the color that produces the missing color. If the problem remains after cleaning, check the contacts for damage. Replace any deformed or damaged parts.
Table 2-50 Image defects table (continued) Problem Sample Some color is misregistered. Toner smears appear on the paper. The printed page contains misformed characters. Text or graphics are skewed on the printed page. The printed page contains wrinkles or creases. 400 Chapter 2 Solve problems Cause Solution The product is incorrectly calibrated. Calibrate the product. The ITB unit is defective.
Table 2-50 Image defects table (continued) Problem The front of the page is dirty. Sample Cause Solution The photosensitive drum is dirty. Replace the toner cartridge. The fuser roller or pressure roller is dirty. Execute a Pressure roller clean mode procedure. If the dirt does not come off, replace the fuser. NOTE: Cleaning the fuser with HP tough paper provides better results than with plain paper. You might need to execute the cleaning process several times to remove all contaminants on the fuser.
Clean the product Over time, particles of toner and paper accumulate inside the product. This can cause print-quality problems during printing. Cleaning the product eliminates or reduces these problems. Clean the paper path and print-cartridge areas every time that you change the toner cartridge or whenever print-quality problems occur. As much as possible, keep the product free from dust and debris. To clean the product exterior, use a soft, water-moistened cloth.
3. Touch the Print button to print the page. 4. The cleaning process can take several minutes. When it is finished, discard the printed page. Check the scanner glass for dirt or smudges Over time, specks of debris might collect on the scanner glass and white plastic backing which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Press the power button to turn off the product, and then disconnect the power cable from the electrical outlet. 2.
3. Clean the scanner glass and the white plastic backing by using a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. Dry the glass and white plastic backing by using a chamois or a cellulose sponge to prevent spotting. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 4.
Clean the pickup rollers and separation pad in the document feeder 1. Lift the document-feeder latch. 2. Open the document-feeder cover.
3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. 406 Close the document-feeder cover.
Solve performance problems Table 2-51 Solve performance problems Problem Cause Solution Pages print but are totally blank. The document might contain blank pages. Check the document that you are printing to see if content displays on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page. Heavier paper types can slow the print job. Print on a different type of paper. Complex pages can print slowly.
Solve connectivity problems Solve USB connection problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 m (6.65 ft). Try using a shorter cable. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address. 4. If the IP address is correct, delete the product and then add it again. The computer is unable to communicate with the product 1. 2. Test network communication by pinging the product. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the IP address for your product. c.
Service mode functions Service menu The Service menu is PIN-protected for added security. Only authorized service people have access to the Service menu. When you select Service from the list of menus, the product prompts you to type an eight-digit personal identification number (PIN). NOTE: The product automatically exits the Service menu after about one minute if no items are selected or changed. 1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button. 2.
First level Second level Value Description Document Feeder Kit Count Set the total number of pages that have been fed through the document feeder. Document Feeder Kit Interval Total number of pages since the document feeder kit was replaced. Clean Rollers Count Clean Rollers Interval ADF Count Set the total pages fed through the document feeder. Flatbed Count Set the total pages scanned from the flatbed. ADF Simplex Count Set the total single-sided pages fed through the document feeder.
First level Second level Value Description Service ID Use this item to show the date that the product was first used on the control panel. This eliminates the need for users to keep paper receipts for proof of warranty. Cold Reset Paper When you perform a cold reset, the paper size that is stored in NVRAM is reset to the default factory setting. If you replace a formatter board in a country/ region that uses A4 as the standard paper size, use this menu to reset the default paper size to A4.
First level Second level Value Test Support Continuous Scan 2-sided Description Save to Disk Continuous Copy 2-sided Save to Disk Raw Scan 2-sided Mechanical Calibration Continuous Print from USB Automatic Calibrations Disabled Enabled* Runtime Configuration MercStine Standard StandardEIC Workflow WorkflowEIC Reconfigure Product resets Restore factory-set defaults 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2.
Restore the service ID Restore the service ID If you replace the formatter, the date is lost. Use this menu item to reset the date to the original date that the product was first used. The date format is YYDDD. Use the following formula to calculate the dates: 1. To calculate YY, subtract 1990 from the calendar year. For instance, if the product was first used in 2002, calculate YY as follows: 2002 - 1990 = 12. YY = 12. 2. Subtract 1 from 10 (October is the tenth month of the year): 10 - 1 = 9.
5. Use the down arrow 6. Touch the home button to highlight the Cold Reset item, and then touch the OK button. button to highlight Continue, and then touch the OK button. NOTE: The product will initialize. Format Disk and Partial Clean functions Active and repository firmware locations The firmware bundle consists of multiple parts. The main components are the Windows CE Operating System and the product/peripheral firmware files.
Reasons for performing Partial Clean ● The product continually boots up in an error state. NOTE: Try clearing the error prior to executing a Partial Clean. ● The product will not respond to commands from the control panel. ● Executing the Partial Clean function is helpful for troubleshooting hard disk problems. ● To reset the product by deleting all solutions and customer-defined settings. ● The product default settings are not properly working. Execute a Partial Clean 1. Turn the product on. 2.
CAUTION: HP recommends that you do not use the Format Disk option unless an error occurs and the solution in the product service manual recommends this solution. After executing the Format Disk function, the product is unusable. HP recommends backing-up product configuration data before executing a Format Disk if you need to retain customer-defined settings. See the Backup/Restore item in the Device Maintenance menu. Reasons for performing Format Disk ● The product continually boots up in an error state.
Solve fax problems Checklist for solving fax problems Use the following checklist to help identify the cause of any fax-related problems you encounter: ● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the supplied fax cable to meet RJ11 and functional specifications. Do not substitute another fax cable; the analog-fax accessory requires an analog-fax cable. It also requires an analog phone connection.
Are you using a phone company voice-messaging service or an answering machine? If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax accessory, the messaging service answers the call, and the fax accessory cannot receive faxes. If the rings-to-answer setting for the fax accessory is lower than that of the messaging service, the fax accessory answers all calls.
Check fax accessory status If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to check the status. 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: 3. ● Reports ● Configuration/Status Pages ● Configuration Page Touch the Print button to print the report, or touch the View button to view the report on the screen. The report consists of several pages.
General fax problems ENWW Problem Cause Solution The fax failed to send. JBIG is enabled, and the receiving fax machine does not have JBIG capability. Turn off the JBIG setting. An "Out of Memory" status message displays on the product control panel. The product storage disk is full. Delete some stored jobs from the disk. From the Home screen on the product control panel, touch the Retrieve from Device Memory button. Open the list of stored jobs or stored faxes.
Use Fax over VoIP networks VoIP technology converts the analog phone signal into digital bits. These are then assembled into packets which travel on the Internet. The packets are converted and transmitted back to analog signals at or near the destination. Transmission of information on the Internet is digital instead of analog. Therefore, there are different constraints on the fax transmission that might require different fax settings than the analog Public Switched Telephone Network (PSTN).
Problems with receiving faxes Problem Cause Solution Incoming fax calls are not being answered by the fax accessory (no fax detected). The rings-to-answer setting might not be set correctly. Check the rings-to-answer setting. The fax cable might not be connected correctly, or the fax cable is not working. Check the installation. Make sure you are using the fax cable that came with the product or with the fax accessory. The phone line might not be working.
Problem 424 Chapter 2 Solve problems Cause Solution The product is either low on toner or has run out of toner. If configured, the product stops printing as soon as it is low on toner or runs out of toner. Any faxes received are stored in memory and print after the toner has been replaced. The incoming call might be a voice call. Incoming voice calls usually show up in the call report as a No Fax Detected error. Because these are voice calls and not a fax error, no action is necessary.
Problems with sending faxes Problem Cause Solution Faxes are transmitting very slowly. You might be sending a complex fax, such as one with many graphics. Complex faxes take longer to transmit. The receiving fax machine might have a slow modem speed. The fax accessory only sends the fax at the fastest modem speed the receiving fax machine can use. Wait for the fax transmission to complete. The resolution at which the fax was sent or is being received is very high.
426 Problem Cause Solution Outgoing fax calls keep dialing. The fax accessory automatically redials a fax number if the Redial on Busy option is on or if the Redial on No Answer option is on. This is normal operation. If you do not want the fax to retry, set the Redial on Busy option to 0, set the Redial on No Answer option to 0, and set the Redial on Error option to 0. Faxes you send are not arriving at the receiving fax machine.
Fax error codes If a fax problem occurs which prevents or interrupts fax transmission, an error code is generated that can help in determining the cause of the problem. Error codes show up in the fax activity log, the fax call report, and the T.30 Protocol Trace. Print one of these reports to obtain the error code. A detailed description of the error codes and the appropriate action is available at www.hp.com. Search for HP LaserJet Analog Fax Accessory 500.
Send-fax messages Table 2-52 Send-fax messages Message Error No. Description Action Cancelled 0 Someone cancelled the fax at the product control panel. None. Success n/a The fax was sent successfully. None. Fail Busy 0 The receiving fax machine is busy. The fax will be retired automatically (if configured), otherwise try resending fax later. No Answer 0 or 17 The receiving fax machine is not answering the call, or a person answered the call.
Receive-fax messages Table 2-53 Receive-fax messages Message Error No. Description Action Success n/a The fax transmission was successful. None. Blocked n/a The receiving fax machine is using the blocked-number feature and is blocking this fax. None. Failed Any The fax might be corrupted or not sent. Ask the sender to resend the fax; if the error persists, contact support. Failed 0 Incompatible page width or page had too many bad lines.
Service settings These items in the control-panel menus are intended to be used when an HP service representative is assisting you. Settings in the Troubleshooting menu 430 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Troubleshooting ● Fax Fax T.30 Trace This is a printed report of all the communications between the sending and receiving fax machines for the last Fax transmission or reception.
Product upgrades To download the most recent firmware upgrade for the product, go to www.hp.com/go/ lj500MFPM575_firmware. Determine the installed revision of firmware Print a configuration page to determine the installed revision of firmware. On the configuration page, look in the section marked Device Information for the firmware datecode and firmware revision.
USB flash drive (Preboot menu) 1. Copy the xxxxxxx.bdl file to a portable USB flash drive. 2. Turn the product on. 3. The HP logo displays on the product control panel. When an underscore displays below the HP logo, touch the logo to open the Preboot menu. 4. Touch the down arrow button to highlight Administrator, and then touch the OK button. 5. Touch the down arrow button to highlight Download, and then touch the OK button. 6. Insert the USB flash drive with the xxxxxxx.bdl file on it.
USB flash drive (control-panel menu) NOTE: The USB port might be disabled by default. If necessary, use the control-panel menus to enable the USB port. 1. Copy the xxxxxxx.bdl file to a portable USB flash drive. 2. Turn the product on, and then wait until it reaches the Ready state. 3. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button. 4. Touch the USB Firmware Upgrade button. 5. Insert the portable USB storage device with the xxxxxxx.
Web Jetadmin (WJA) NOTE: Only supported with WJA version 10.2 SR4 or later. Go to www.hp.com. Enter Web Jetadmin in the search dialog box to find more information about new releases of the Web Jetadmin software and release notes with information about each version. Use WJA to upgrade the product firmware 1. Open WJA (version 10.2 SR4 or later). 2. Go to the Device Management section and select the All Devices item (or the appropriate device group). The All Devices list displays in the center window. 3.
A ENWW Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ● HP policy on non-HP supplies ● HP anticounterfeit Web site ● Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement ● Data stored on the toner cartridge ● End User License Agreement ● OpenSSL ● Customer self-repair warranty service ● Customer support ● Repack the product 435
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Enterprise 500 color MFP M575dn, M575f, HP LaserJet Enterprise color flow MFP M575c One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
HP policy on non-HP supplies Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured. NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer.
HP anticounterfeit Web site Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your toner cartridge might not be a genuine HP toner cartridge if you notice the following: 440 ● The supplies status page indicates that a non-HP supply is installed. ● You are experiencing a high number of problems with the cartridge.
Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel.
Data stored on the toner cartridge The HP toner cartridges used with this product contain a memory chip that assists in the operation of the product.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
4. TRANSFER. a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the HP Software to another end user. Any transfer will include all component parts, media, User Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred Software will agree to this EULA.
© 2009 Hewlett-Packard Development Company, L.P. Rev.
OpenSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/) THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. 448 Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Get 24-hour Internet support www.hp.com/support/lj500colorMFPM575 and www.hp.com/support/ljcolorflowMFPM575 Download software utilities, drivers, and electronic information www.hp.com/go/lj500colorMFPM575_software and www.hp.
Repack the product If HP Customer Care determines that your product needs to be returned to HP for repair, follow these steps to repack the product before shipping it: ● Prepare the product for shipping. See Prepare the product for shipping on page 449. ● Package the product for shipping. See Repack the product on page 453. NOTE: Your product might not appear exactly as the one shown in the photos in the following sections. However, the procedures in these sections are appropriate for your product.
b. Grasp the ITB by the blue handles, and then gently set the ITB, blue-handles end up, on a table. TIP: Spread out a few sheets of paper on the table to catch loose toner.
c. Gently tap the ITB on the table ten times. NOTE: This causes waste toner in the ITB to collect around the auger in the cleaning section. This waste toner is removed when the ITB is reinstalled. Figure A-2 Prepare the product for shipping (2 of 3) d. Reinstall the ITB, and then close the right and front doors to initialize the product. After about 35 seconds, the message Install supplies will appear on the control-panel display. Perform the following steps two times. 1.
7. Open the front door, and then grasp the blue label at the top of the TCU and remove it from the product. NOTE: To prevent toner spills, place the blue cap (fastened to the TCU body) over the blue opening at the top of the TCU. Figure A-3 Prepare the product for shipping (3 of 3) 8. Install the replacement TCU obtained prior to beginning the repack the product process. WARNING! Do not attempt to empty and then reuse the original TCU. Toner poses an inhalation hazard and should be disposed of properly.
Repack the product CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility. 1. Using at least two people, lift the device off any optional input accessories, if installed. 2. If available, package the product in its original packaging and box. 3. If the original packaging and box are not available, do the following. a. Obtain a sturdy box that is about 15 cm (6 in) larger than the product on all sides. b.
454 Appendix A Service and support ENWW
B ENWW Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications 455
Physical specifications Table B-1 Physical specifications Product Height Depth Width Weight M575dn 600 mm (23.6 in) 458 mm (18.0 in) 510 mm (20.0 in) 46.6 kg (102.7 lb) M575f 600 mm (23.6 in) 458 mm (18.0 in) 545 mm (21.5 in) 46.6 kg (102.7 lb) M575c 600 mm (23.6 in) 458 mm (18.0 in) 545 mm (21.5 in) 46.6 kg (102.7 lb) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/go/lj500colorMFPM575_regulatory and www.hp.
C ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Declaration of conformity (fax models) ● Certificate of Volatility ● Certificate of Volatility (M575c) ● Safety statements ● Additional statements for telecom (fax) products 457
FCC regulations This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, customer use and recycling. When you participate in the HP Planet Partners program, we ensure your HP LaserJet toner cartridges are recycled properly, processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills.
call 1-800-ASK-USPS or visit www.usps.com. For the location of your nearest FedEx shipping center/ store, please call 1-800-GOFEDEX or visit www.fedex.com. For more information, or to order additional labels or boxes for bulk returns, visit www.hp.com/recycle or call 1-800-340-2445. Information subject to change without notice. Residents of Alaska and Hawaii Do not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S.
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment.
Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard DoC#: BOISB-0802-04 Rel.1.
Boise, Idaho USA July 27 2011 For Regulatory Topics only, contact: European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Hewlett-Packard GmbH, HQ-TRE, Herrenberger Straße 140, 71034 Böblingen, Germany www.hp.
Declaration of conformity (fax models) Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard DoC#: BOISB-0802–05–rel.1.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. 2. For regulatory purposes, this product is assigned a Regulatory model number.
Certificate of Volatility Figure C-1 Certificate of Volatility (1 of 2) Hewlett-Packard Certificate of Volatility Part Number: Address: M575dn=CD644A,fw=CD645A, Hewlett Packard Company cw=CD646A 11311 Chinden Blvd Boise, ID 83714 Volatile Memory Model: HP LaserJet Enterprise 500 MFP M575 Series Does the device contain volatile memory (Memory whose contents are lost when power is removed)? Yes No If Yes please describe the type, size, function, and steps to clear the memory below Type (SRAM, DRAM, etc): S
Figure C-2 Certificate of Volatility (2 of 2) USB Does the item accept USB input and if so, for what purpose (i.e Print Jobs, device firmware updates, scan upload)? Yes No If Yes please describe below Print jobs, HP digitally signed firmware upgrades, 3rd party application loading. USB ports can be disabled. Can any data other than scan upload be sent to the USB device)? Yes No If Yes please describe below Diagnostic service logs can be uploaded. Print files can be printed via a USB thumb drive.
Certificate of Volatility (M575c) Figure C-3 Certificate of Volatility (M575c; 1 of 2) Hewlett-Packard Certificate of Volatility Part Number: Address: M575c=CD646A Hewlett Packard Company 11311 Chinden Blvd Boise, ID 83714 Volatile Memory Model: HP LaserJet Enterprise flow MFP M575 Does the device contain volatile memory (Memory whose contents are lost when power is removed)? Yes No If Yes please describe the type, size, function, and steps to clear the memory below Type (SRAM, DRAM, etc): Size: DDR2 -
Figure C-4 Certificate of Volatility (M575c; 2 of 2) USB Does the item accept USB input and if so, for what purpose (i.e Print Jobs, device firmware updates, scan upload)? Yes No If Yes please describe below Print jobs, HP digitally signed firmware upgrades, 3rd party application loading. USB ports can be disabled. Can any data other than scan upload be sent to the USB device)? Yes No If Yes please describe below Diagnostic service logs can be uploaded. Print files can be printed via a USB thumb drive.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
EMC statement (China) EMC statement (Korea) EMI statement (Taiwan) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Enterprise 500 color MFP M575dn, M575f, HP LaserJet Enterprise color flow MFP M575c, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2007) mukaisesti.
väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja. VARO ! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING ! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.
GS statement (Germany) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert warden. Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B.
Additional statements for telecom (fax) products EU Statement for Telecom Operation This product is intended to be connected to the analog Public Switched Telecommunication Networks (PSTN) of European Economic Area (EEA) countries/regions. It meets requirements of EU R&TTE Directive 1999/5/EC (Annex II) and carries appropriate CE conformity marking. For more details see Declaration of Conformity issued by the manufacturer in another section of this manual.
number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area. This equipment uses the following USOC jacks: RJ11C. An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack, which is Part 68 compliant.
cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution can be particularly important in rural areas. CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.
478 Appendix C Regulatory information ENWW
Index A AC to DC conversion 11 accessories installed, information 158 acoustic specifications 456 Administration menu, control panel 161 anticounterfeit supplies 440 B Backup/Restore menu, control panel 244 bands, troubleshooting 397 batteries included 461 beam-detect (BD) failure 21 bias generation high-voltage power supply 10 black-only printing mode developing roller state 30 primary transfer roller state 33 blank pages troubleshooting 407 blank pages, troubleshooting 396 buffer overflow errors 272 C ca
Print Options menu 214 Print Settings menu 212 Reports menu 161 Scan/Digital Send Settings menu 187 Service menu 248 Troubleshooting menu 240 USB Firmware Upgrade menu 248 conventions, document iii cooling areas and fans 9 copy improve quality 403 Copy Settings menu, control panel 178 copying quality, troubleshooting 396 counterfeit supplies 440 counts 410 color cycle 410 copy pages 411 copy scan 411 document feeder 411 document feeder duplex 411 document feeder simplex 411 flatbed cycle 411 mono cycle 410
feed, paper.
menus, control panel Administration 161 Backup/Restore 244 Calibrate/Cleaning 245 Copy Settings 178 Display Settings 216 Fax Settings 198 General Settings 162 Manage Supplies 218 Manage Trays 224 Network Settings 226 Print Options 214 Print Settings 212 Reports 161 Scan/Digital Send Settings 187 Service 248 Troubleshooting 240 USB Firmware Upgrade 248 mercury-free product 461 messages event log, listed numerically 355 numerical list 249 types of 249 model number 157 modem speed 423 motors DC controller 8 fa
See also low-voltage power supply; high-voltage power supply power supply voltage failure detection 14 power voltage detection 14 power-save mode.
specifications electrical and acoustic 456 physical 456 standby period 3 status messages, types of 249 status page 98 status, fax accessory page 420 stepping motors 8 stop printing for test 130 streaks, troubleshooting 397 subvoltage low-voltage power supply circuit 12 supplies counterfeit 440 error messages 335 memory errors 249 non-HP 439 recycling 459 replace message 335 support online 448 repacking product 449 switches DC controller 6 paper feeder 57, 59 pickup, feed, and delivery 0 T T.
USB Firmware Upgrade menu, control panel 248 USB port troubleshooting 407 Use Requested Tray 224 V version, hardware firmware 157 vertical lines, troubleshooting 397 VoIP 422 voltage detection DC controller 13 W waiting period 3 warnings iii warranty customer self repair 447 license 443 product 436 toner cartridges 438 warranty date information 412 waste disposal 462 Web sites customer support 448 fraud reports 440 Material Safety Data Sheet (MSDS) 462 white spots, troubleshooting 397 wrinkles, troubleshoot
486 Index ENWW
© 2012 Hewlett-Packard Development Company, L.P. www.hp.
