User Guide

Jams in Tray 1, Tray 2 and internal paper path .......................................... 386
Jams in Tray 3 ....................................................................................... 388
Paper feeds incorrectly or becomes jammed ............................................................................ 390
The product does not pick up paper ........................................................................ 390
The product picks up multiple sheets of paper ........................................................... 390
The document feeder jams, skews, or picks up multiple sheets of paper ....................... 391
Prevent paper jams ................................................................................................ 391
Use manual print modes ....................................................................................................... 392
Solve image quality problems ................................................................................................ 396
Image defects table ............................................................................................... 396
Clean the product ................................................................................................................ 402
Clean the control-panel display ............................................................................... 402
Print a cleaning page ............................................................................................ 402
Check the scanner glass for dirt or smudges ............................................................. 403
Clean the pickup rollers and separation pad in the document feeder ........................... 405
Solve performance problems ................................................................................................. 407
Solve connectivity problems ................................................................................................... 408
Solve USB connection problems .............................................................................. 408
Solve wired network problems ................................................................................ 408
The product has a poor physical connection. ............................................. 408
The computer is using the incorrect IP address for the product ...................... 408
The computer is unable to communicate with the product ............................ 409
The product is using incorrect link and duplex settings for the network .......... 409
New software programs might be causing compatibility problems ................ 409
The computer or workstation might be set up incorrectly .............................. 409
The product is disabled, or other network settings are incorrect .................... 409
Service mode functions ......................................................................................................... 410
Service menu ........................................................................................................ 410
Product resets ....................................................................................................... 413
Restore factory-set defaults ....................................................................... 413
Restore the service ID .............................................................................. 414
Product cold reset ................................................................................... 414
Format Disk and Partial Clean functions ................................................................... 415
Active and repository firmware locations ................................................... 415
Partial Clean ......................................................................................... 415
Execute a Partial Clean ............................................................ 416
Format Disk ........................................................................................... 416
Execute a Format Disk .............................................................. 417
Solve fax problems ............................................................................................................... 418
Checklist for solving fax problems ........................................................................... 418
What type of phone line are you using? .................................................... 418
ENWW xvii