User Guide

Are you using a surge-protection device? .................................................. 418
Are you using a phone company voice-messaging service or an answering
machine? .............................................................................................. 419
Does your phone line have a call-waiting feature? ...................................... 419
Check fax accessory status ..................................................................................... 420
General fax problems ............................................................................................ 421
Use Fax over VoIP networks .................................................................................... 422
Problems with receiving faxes ................................................................................. 423
Problems with sending faxes ................................................................................... 425
Fax error codes .................................................................................................... 427
Fax error messages on the product control panel ...................................................... 427
Send-fax messages ................................................................................. 428
Receive-fax messages ............................................................................. 429
Service settings ..................................................................................................... 430
Settings in the Troubleshooting menu ........................................................ 430
Product upgrades ................................................................................................................. 431
Determine the installed revision of firmware .............................................................. 431
Perform a firmware upgrade ................................................................................... 431
Embedded Web Server ........................................................................... 431
USB flash drive (Preboot menu) ................................................................ 432
USB flash drive (control-panel menu) ......................................................... 433
Web Jetadmin (WJA) .............................................................................. 434
Upload firmware files to WJA ................................................... 434
Appendix A Service and support ..................................................................................... 435
Hewlett-Packard limited warranty statement ............................................................................. 436
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ................. 438
HP policy on non-HP supplies ................................................................................................ 439
HP anticounterfeit Web site ................................................................................................... 440
Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement ........................... 441
Data stored on the toner cartridge .......................................................................................... 442
End User License Agreement .................................................................................................. 443
OpenSSL ............................................................................................................................. 446
Customer self-repair warranty service ..................................................................................... 447
Customer support ................................................................................................................. 448
Repack the product .............................................................................................................. 449
Prepare the product for shipping ............................................................................. 449
Repack the product ............................................................................................... 453
Appendix B Product specifications ................................................................................... 455
Physical specifications .......................................................................................................... 456
xviii ENWW