User Guide

Fuser
CAUTION: The fuser might be hot. Be careful when removing the fuser.
Recommended action
Install a supply that is designed for this product.
See the parts chapter in the repair manual for the correct supply part number.
11.00.YY Internal clock error To continue, touch “OK”
Description
The product real-time clock has experienced an error.
◦
XX = 01: Clock battery failed
◦
XX = 02: Real-time clock failed
Recommended action
Whenever the product is turned off and then turned on again, set the time and date at the control
panel.
If the error persists, replace the formatter.
13.A3.A3 Jam in lower right door
Description
Print input stay jam 3. This paper stayed at the uppermost feed sensor of the optional paper feeder for
the designated amount of time after it has reached the sensor. This jam occurs when the paper is longer
than legal size by 40 mm, or more paper is detected as a result of the actual length detection.
Recommended action
Clear the jam
1. Open the lower right door and remove all paper.
2. Close the lower right door.
3. Open the right door and remove all paper.
4. Close the right door.
If the jam persists
1. Make sure the paper type is supported.
2. Open the lower right door and check for torn pieces of paper.
3. Open the right door and check for torn pieces of paper.
4. Make sure the rollers are installed correctly.
254 Chapter 2 Solve problems ENWW