User Guide

5. Replace the rollers.
6. Replace the optional paper feeder.
13.AD.D3 Jam in tray
Description
Print input delay jam 1. This paper did not reach the delivery sensor of the optional paper feeder in
time.
Recommended action
Clear the jam
1. Open Tray 3.
2. Clear any jammed paper.
3. Verify that the Tray 3 paper guides are in the correct position.
4. Reload the paper and close the tray.
NOTE: To avoid jams, use Tray 1 to print with heavier paper.
If the jam persists
1. Remove the tray and check for pieces of paper. Check the lower right door for pieces of paper.
2. Replace the pickup roller.
3. Make sure the paper type is supported.
4. Replace the optional paper feeder.
13.B2.AD Jams in right door
Description
Print input stay jam 1. The paper stayed at the registration sensor for the designated amount of time
after it reached the registration sensor. This jam occurs when the paper is longer than legal size by 40
mm, or more paper is detected as a result of the actual length detection.
Recommended action
Clear the jam
1. Open the right door.
2. Remove any paper.
3. Remove any paper from the fuser area.
4. Lift the green guides to remove paper from the duplex area.
5. Close the right door.
ENWW
Tools for troubleshooting
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