User Guide

If the jam persists
1. Make sure the paper type is supported.
2. Print using manual duplex.
3. If the jams occur only when duplexing, replace the right door.
13.B2.Az Jam in right door
Description
Print input stay jam 1. This paper stayed at the registration sensor for the designated amount of time
after it reached the registration sensor. This jam occurs when the paper is longer than legal size by 40
mm, or more paper is detected as a result of the actual length detection.
Recommended action
Clear the jam
1. Open the right door.
2. Remove any paper.
3. Remove all paper from the registration area.
4. Lift the green guides to locate the paper.
5. If you cannot access the paper, locate the rollers (covered by paper) and roll them back or
forward to move the paper.
6. Close the right door.
If the jam persists
1. Make sure the paper type is supported.
2. Open Tray 2 and check for paper jams.
3. Check for torn pieces of paper in the paper path.
4. Remove any paper in the fuser area.
5. Make sure the rollers are installed correctly in the trays.
6. Lift the green guides to check the paper path.
7. Locate the rollers under the paper and roll them back to attempt to gain access to the top of the
page to prevent tearing of the paper.
13.B2.D1 Jam in tray 1
Description
Print input delay jam 2. The paper did not reach the registration sensor in time.
256 Chapter 2 Solve problems ENWW