User Guide

Recommended action
Clear the jam
1. Remove all paper from Tray 1.
2. Clear any jammed paper.
3. Reload paper in Tray 1.
4. Make sure the stack fits under the tabs on the guides and does not exceed the tray-full indicators.
Make sure the paper guides are in the correct position.
If the jam persists
1. Make sure the paper was picked from Tray 1.
2. Check the page count by printing a usage page.
3. If the rollers are not engaging, replace the right door.
13.B2.D2 Jam in tray 2
Description
Print input delay jam 2. The paper did not reach the registration sensor in time.
Recommended action
Clear the jam
1. Open Tray 2.
2. Clear any jammed paper.
3. Verify that the paper guides are in the correct position.
4. Reload the paper and close the tray.
NOTE: To avoid jams, use Tray 1 to print with heavier paper.
If the jam persists
1. Make sure the paper type is supported.
2. Open Tray 2 and check for paper jams.
3. Check for torn pieces of paper in the paper path.
4. Make sure the rollers are installed properly in Tray 2.
13.B2.D3 Jam in lower right door
Description
Print input delay jam 2. The paper did not reach the registration sensor in time.
ENWW
Tools for troubleshooting
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