User Guide

Recommended action
Clear the jam
1. Open the lower right door and check for paper.
2. Close the lower right door.
3. Open the right door and remove all the paper.
4. Remove any paper found in the fuser area.
5. Close the right door.
If the jam persists
1. Check the lower right door for jammed paper.
2. Check for torn pieces of paper in the paper path.
3. Clear any obstructions or jams from the paper path.
4. Replace the rollers.
5. Replace the optional paper feeder.
13.B2.DD Jam in right door
Description
Duplexer refeed jam 1: The paper does not reach the duplex refeed sensor in time after it is switched
back during duplex printing.
Recommended action
Clear the jam
1. Open the right door and remove all paper.
2. Remove the fuser and any paper in the fuser area.
3. Close the right door.
If the jam persists
1. Make sure the paper type is supported.
2. Clear jams in the right door.
3. Remove the fuser and clear any jams in the paper path.
4. Clear any jams in the duplex paper path on the right door.
5. Test the duplex refeed sensor. If it fails, replace the right door.
258 Chapter 2 Solve problems ENWW