User Guide

13.B9.Az Jam in right door
Description
Fuser delivery stay in jam 1: The paper stays at the fuser output sensor for the designated amount of
time after it has reached the sensor.
Recommended action
Clear the jam
1. Open the right door and remove all paper.
2. Remove the fuser and any paper in the fuser area.
3. Remove any paper inside the fuser.
4. Reinstall the fuser.
5. Close the right door.
If the jam persists
1. Check paper type and fuser mode.
2. Check for a multi-feed. Replace the rollers if it consistently multi-feeds.
3. If the problem persists after replacing the rollers, replace the fuser.
13.B9.Cz Fuser Wrap Jam
Description
Wrap jam 1: The paper leaves the fuser output sensor before a designated amount of time.
Recommended action
Clear the jam
1. Open the right door and remove all paper.
2. Remove the fuser and any paper in the fuser area.
3. Remove any paper in the fuser.
4. Reinstall the fuser.
5. Remove any other paper found.
6. Close the right door.
If the jam persists
1. Make sure the paper type is supported.
2. Test the fuser delivery sensor. If it fails, replace the fuser.
3. If the problem persists, replace the fuser.
ENWW
Tools for troubleshooting
259