User Guide

3. Test the paper path sensors and replace any sensors that fail.
4. Replace the fuser.
13.BA.EE Jam in right door
Description
Door open jam 1: A door is opened during printing. The jam might occur at the following areas:
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Input media source 1 area
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Input media source 2 area
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Input media source 3 area
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Registration area
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Drum area
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Fuser area
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Paper output 1 area
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Duplex pick up area
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Duplex reversing area
Recommended action
Clear the jam
1. Open the right door and remove all paper.
2. Remove the fuser and any paper in the fuser area.
3. Remove any paper inside the fuser.
4. Reinstall the fuser.
5. Remove any other paper found.
6. Close the right door.
If the jam persists
1. Make sure all doors are closed.
2. Clear jams in the right door and lower right door.
3. View the event log: Look for 13.BA.EE right door or front door or 13.AA.EE lower right door.
13.FF.FF Jam in right door
Description
Residual media in paper path jam. The paper exists at the fuser output sensor or the fuser loop sensor,
or the duplexer refeed sensor when the power is turned on or the door is closed. This jam occurs when
262 Chapter 2 Solve problems ENWW