User Guide

the paper stays for more than the designated amount of time continuously at any of the sensors when
executing the automatic media flush.
Recommended action
Clear the jam
1. Open the right door and remove all paper.
2. Remove the fuser and any paper in the fuser area.
3. Remove any paper inside the fuser.
4. Reinstall the fuser.
5. Remove any other paper found.
6. Close the right door.
If the jam persists
1. Clear jams in the right door and fuser area.
2. If possible, view the event log.
3. Conduct a manual sensor test to verify that the sensors are working correctly.
4. Replace any failed sensors or assemblies.
13.WX.YZ Jam in Tray <X>
Description
A page is jammed in the indicated tray. The page did not reach the delivery sensor or registration
sensor in the designated amount of time after leaving the input source.
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13.B2.D2 (event code): Misfeed jam from Tray 2
This jam occurs when the paper does not reach the registration (Registration; SR8) sensor in
designated amount of time from the start of paper pick-up at printing from Tray 2 and duplex
printing.
◦
13.A3.D3 (event code): Misfeed jam from Tray 3
This jam occurs when the paper does not reach the feed sensor of each tray in designated amount
of time after the start of paper pickup.
Recommended action
Clear the jam. See the clear jams section in the service manual.
20.00.00 Insufficient memory: <Device> To continue, touch “OK”
Description
The product has experienced a memory error. You might have tried to transfer too many fonts or
macros.
ENWW
Tools for troubleshooting
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