User Guide

5. If this product was previously serviced, check the connector (J117; J123) on the DC controller
PCA.
6. If the error persists, replace the fuser.
W = 8, Low fuser temperature 2
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the
product is not located in front of a vent or window where cool air may interfere with the ability of
the fuser to heat up.
2. Check the product power source. Make sure the power source meets product requirements. Make
sure this is the only device using the circuit.
3. Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser.
4. If this product was previously serviced, check the connectors J115 and J139) on the DC controller
PCA.
5. If the error persists, replace the fuser.
W = 9, High fuser temperature 2
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the
product is not located in front of a vent or window where cool air may interfere with the ability of
the fuser to heat up.
2. Check the product power source. Make sure the power source meets product requirements. Make
sure this is the only device using the circuit.
3. Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser.
4. If this product was previously serviced, check the connectors J115 and J139) on the DC controller
PCA.
5. If the error persists, replace the fuser.
51.00.YY Error To continue turn off then on
Description
An error with the laser/scanner assembly has occurred in the product.
◦
YY = 10: Beam detect error
◦
YY = 19: Laser malfunction
◦
YY = 20: Black laser scanner error
◦
YY = 21: Cyan laser scanner error
◦
YY = 22: Magenta laser scanner error
◦
YY = 23: Yellow laser scanner error
282 Chapter 2 Solve problems ENWW