User Guide

56.00.YY Error To continue turn off then on
Description
The product experienced a communication error with the optional paper tray.
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56.00.01: Selected paper input tray is unavailable
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56.00.02: Selected paper output bin is unavailable
Recommended action
1. Turn the product off and then on.
2. Reseat the optional paper tray.
3. Check the input connectors for damage. If a connector is damaged, replace the connector.
57.00.0X Error
Description
A fan error has occurred.
Recommended action
57.00.01: Fan motor 1 malfunction
1. Turn the product off and then on. Listen for fan noise at the right-rear corner of the product. If no
noise is heard, replace the power supply fan (FM1).
2. If this part has been removed or replaced, check the connector (J119) on the DC controller PCA.
3. Measure the voltage between the connectors (J119-1 and J119-3) on the DC controller PCA
immediately after the product power is turned on. If the voltage changes from 0 VDC to
approximately 24 VDC, replace the fan (FM1).
57.00.02: Fan motor 2 malfunction
1. Turn the product off and then on. Listen for fan noise at the left side of the product. If no noise is
heard, replace the toner cartridge fan (FM2).
2. If this part has been removed or replace, check the connector (J26) on the toner cartridge fan,
connector (J262) on the high-voltage power supply (lower), and the connector (J114) on the DC
controller.
3. Measure the voltage between the connectors (J262-1 and J262-3) on the high-voltage power
supply (lower) immediately after the product power is turned on. If the voltage changes from 0
VDC to approximately 24 VDC, replace the fan (FM2).
ENWW
Tools for troubleshooting
287