User Guide

57.00.03: Fan motor 3 malfunction
1. Turn the product off and then on. Listen for fan noise at the left side of the product. If no noise is
heard, replace the delivery fan (FM3).
2. If this part has been removed or replace, check the connector at FM3 (J27) , on the HVPS (J262),
and on the DC controller (J114).
3. Measure the voltage between the connectors (J262-4 and J262-6) on the high-voltage power
supply (lower) immediately after the product power is turned on. If the voltage changes from 0
VDC to approximately 24 VDC, replace the fan (FM3).
58.00.04 Error To continue turn off then on
Description
The low-voltage power supply is defective.
Recommended action
1. Turn the product off and then on.
2. Check the connector (J101) on the DC controller PCA.
3. If the error persists, replace the low voltage power supply.
59.00.30 Error To continue turn off then on
Description
A fuser motor startup error has occurred.
Recommended action
1. Turn the product off and then on.
2. If the problem persists, perform the fuser motor component test in the Troubleshooting menu.
3. Make sure that the connector J117 on the DC controller PCA is securely connected.
4. Replace the fuser motor (M2; RM1-4983-000CN).
5. If the error persists, elevate the problem to your Global Business unit.
59.00.40 Error To continue turn off then on
Description
A fuser motor rotational error has occurred.
Recommended action
1. Turn the product off and then on.
2. If the problem persists, perform the fuser motor component test in the Troubleshooting menu.
3. Make sure that the connector J117 on the DC controller PCA is securely connected.
288 Chapter 2 Solve problems ENWW