User Guide

4. Replace the fuser motor (M2; RM1-4983-000CN).
5. If the error persists, elevate the problem to your Global Business unit.
59.00.B0 Cleaning motor error Replace Toner Collection Unit
Description
This message displays for one of the following reasons:
◦
The cleaning motor is stuck.
◦
The TCU is full.
◦
The chute at the top of the TCU is clogged.
Recommended action
Replace the TCU (RM1-4989-000CN).
59.00.YY Error To continue turn off then on
Description
Fuser motor (M2) start up error or fuser motor (M2) rotational error: pressure roller, delivery roller, fuser
pressurization, primary transfer roller disengagement.
Recommended action
59.00.04 or 59.00.05: Fuser motor (M2) start up error or fuser motor (M2) rotational error—
pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement
1. Use the fuser motor (M2) drive test in the component test to verify that the fuser motor is properly
functioning. If it is not, replace the fuser motor assembly.
2. If the product was previously serviced, check the connector (J15) on the fuser motor and the
connector (J117) on the DC controller PCA.
59.00.90 or 59.00.A0: ITB motor (M1) start up error or ITB motor (M1) abnormal rotational
error
1. Remove the ITB and check for damage.
2. Use the ITB motor (M1) drive test in the component test to verify that the ITB motor is properly
functioning. If it is not, replace the ITB motor assembly.
3. If the product was previously serviced, check the connectors at the ITB motor assembly and the DC
controller. See the circuit diagram for details.
ENWW
Tools for troubleshooting
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