User Guide

59.0X.50 Error To continue turn off then on
Description
The product experienced a drum motor startup error.
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X= 5: Black drum motor 3 (M5; J121)
◦
X = 6: Cyan drum motor 2 (M4; J120)
◦
X = 7: Magenta drum motor 1 (M4; J120)
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X = 8: Yellow drum motor 1 (M3; J120)
Recommended action
1. Perform the drum-motors component test in the Diagnostics menu.
2. Make sure that the connectors (J120 or J121) on the DC controller PCA are securely and properly
connected.
3. Each toner cartridge slot has a drum motor. Use the disable toner cartridge check and run the
drum motor component test with the toner cartridge removed. If the test passes, replace the toner
cartridge. If the test fails, replace the drum motor (RM1-8105-000CN).
4. If the error persists, elevate the problem to your Global Business unit.
59.0X.60 Error To continue turn off then on
Description
The product experienced a drum motor rotation error.
◦
X= 5: Black drum motor 3 (M5; J121)
◦
X = 6: Cyan drum motor 2 (M4; J120)
◦
X = 7: Magenta drum motor 1 (M4; J120)
◦
X = 8: Yellow drum motor 1 (M3; J120)
Recommended action
1. Perform the drum-motors component test in the Troubleshooting menu.
2. Make sure that the connectors (J120 or J121) on the DC controller PCA are securely and properly
connected.
3. Each toner cartridge slot has a drum motor. Use the disable toner cartridge check and run the
drum motor component test with the toner cartridge removed. If the test passes, replace the toner
cartridge. If the test fails, replace the drum motor (RM1-8105-000CN).
4. If the error persists, elevate the problem to your Global Business unit.
296 Chapter 2 Solve problems ENWW