User Guide

Recommended action
1. Turn the product off and then on.
2. Turn the product off, reseat the EIO accessory, and then turn the product on.
3. If the error persists, replace the formatter.
89.19.5C Error
Description
This is a temporary firmware error that occurs every twenty-one days for the M500 and M600
products. This error does not indicate any problem with the product.
NOTE: If the product power is turned off and then on again before twenty-one days elapse, this error
will not occur.
Recommended action
1. Turn the product power off and then on again to clear the error.
2. Perform a firware upgrade.
99.00.01 Upgrade not performed file is corrupt
Description
A remote firmware upgrade (RFU) was not performed. CRC error in the firmware image (bad image).
Recommended action
Download the RFU file, and attempt the firmware upgrade again.
99.00.02 Upgrade not performed timeout during receive
Description
A remote firmware upgrade (RFU) was not performed. I/O timeout when reading header number and
size. Indicates a problem with the network environment, not the product.
Recommended action
The most common cause is an issue with the network environment. Make sure that there is a good
connection to the product and attempt the firmware upgrade again, or upgrade the firmware by using
the USB Easy-Access port.
99.00.03 Upgrade not performed error writing to disk
Description
A remote firmware upgrade (RFU) was not performed. Disk error. Might indicate a hard disk problem
or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the
hard disk.
ENWW
Tools for troubleshooting
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