User Guide

Recommended action
Download the correct firmware RFU file, and then attempt the firmware upgrade again.
NOTE: Turn the product off, and then on again. Attempt the firware upgrade again. If the error
persists, try the sending the upgrade by using another method (USB or the HP Embedded Web Server).
99.09.60 Unsupported Disk
Description
The hard disk currently installed is not recognized or supported by the product.
Recommended action
Install the correct hard disk for this product.
99.09.61 Unsupported disk
Description
Preboot menu error. The installed disk is installed in a product configured for a encrypted hard disk.
Recommended action
Use the Lock Disk item in the Preboot< menu to lock the disk.
99.09.62 Unknown disk
Description
Preboot menu error. The installed disk was previously locked in another product.
Recommended action
Install a new disk or use the Preboot menu to unlock this disk. If the disk is to be reused in a different
product, perform the Clean Disk procedure from the Preboot menu, and then reload the firmware
and lock the disk.
99.09.63 Incorrect disk
Description
A new or blank disk has been installed in a device which previously had an encrypted disk.
Recommended action
Use the Lock Disk item in the Preboot menu to lock the disk.
99.09.64 Disk malfunction
Description
A fatal hard disk failure has occurred.
ENWW
Tools for troubleshooting
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