User Guide

Recommended action
The specified tray will not be used until this condition is addressed. Printing can continue from other
trays.
1. Load the correct paper in the specified tray.
2. At the control panel, verify the type configuration.
Unable to cancel firmware update job
Description
The product is processing of downloading a remote firmware upgrade and cannot cancel it.
Recommended action
Firmware updates cannot be canceled once started. The product will restart automatically to complete
the firmware update.
Unable to install the firmware
Description
The product displays this message when one of the following conditions occurs during a firmware
upgrade.
◦
A file I/O error occurs when there is an interruption while reading the firmware upgrade file.
◦
A firmware installation is already in progress, possibly by a remote service application.
◦
A firmware installation is pending.
◦
An internal system failure has occurred while doing firmware upgrades.
◦
An unknown error occurs while doing firmware upgrades.
◦
The memory is full when the user is doing firmware upgrades.
◦
The firmware upgrade file does not support this product.
◦
The upgrade file is invalid or corrupted while doing firmware upgrades.
Recommended action
Refer to the walk-up help for each of these error conditions for specific instructions on resolving the
error.
Unsupported drive installed
Description
A non-supported hard drive has been installed. The drive is unusable by this product.
Recommended action
Replace the unsupported drive.
ENWW
Tools for troubleshooting
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