User Guide

Unsupported supply in use
Description
A non-supported supply has been installed.
Or, one of the print cartridges is for a different HP product.
◦
10.00.41 (event code): Black toner cartridge
◦
10.10.41 (event code): Cyan toner cartridge
◦
10.02.41 (event code): Magenta toner cartridge
◦
10.03.41 (event code): Yellow toner cartridge
Recommended action
Install the correct supplies for this product. See the parts chapter in the service manual for supply part
numbers.
Unsupported supply installed
Description
The product has one or more HP genuine supplies, designed for a different product, installed. The
product will either shut down or slow down unless the user acknowledges the condition.
Recommended action
Touch the OK button to continue.
Unsupported supply installed To continue, touch “OK”
Description
One or more genuine HP supplies designed for a different product are installed. These supplies are not
supported by the product. The product may either shut down or slow down.
Recommended action
The installed supply was not designed for this product and is not supported. Results may vary when
used with this product. To continue printing with the unsupported supply touch the OK button.
Unsupported USB accessory detected Remove USB accessory
Description
A non-supported USB accessory has been installed.
Recommended action
Turn the product off, remove the USB accessory, and then turn the product on.
348 Chapter 2 Solve problems ENWW