User Guide

Event log message Description Action
30.01.46 The firmware cannot find the copy processor
board.
1. Turn the product power off, and then
reseat the formatter.
2. Replace the scan control board.
3. If replacing the scan control board does
not solve the problem, replace the
formatter.
30.03.14 A non-fatal error has occurred.
A scanner EEPROM (NVM) error has
occurred.
This is an informational message, and no
action is required.
30.03.20
31.03.20
The copy processor board firmware cannot
communicate with the PCA on the optical
assembly.
30.03.20: front side optic
31.03.20: back side optic
1. Turn the product off and then on.
2. Verify the FFC cables between scanner
and scanner control board or formatter
are connected.
3. Replace the scanner.
30.03.22
31.03.22
The scan module cannot see the illumination
module, or marginal illumination. The optical
assembly is not parked under the calibration
strip.
30.03.22: front side optic
31.03.22: back side optic
1. Turn the product off and then on. Check
that the scan light illuminates or that the
scan module moves.
2. Upgrade the firmware.
3. Check the service event log for other
scanner errors, and resolve those errors.
4. Check the scan module FFC connection.
5. Replace the scanner.
6. If the error persists, please elevate this
problem to your Global Business unit.
30.03.23 The calibration stitching label shifted or there
are bad sensors in the scan module.
1. Turn the product off and then on.
2. Upgrade the firmware.
3. If the error persists, replace the scanner.
30.03.30 The scanner control board cannot
communicate with the flatbed scanner motor.
1. Turn the product off and then on. As the
product turns on, verify the scan head
moves.
2. Verify the drive belt is in the correct
position.
3. Check for a red LED illuminated on the
scanner motor.
4. Check the cable connection to scanner
control board or formatter.
5. Replace the scanner control board.
6. If the error persists, replace the scanner.
ENWW
Tools for troubleshooting
357