User Guide

Event log message Description Action
30.03.45 The PCA firmware code controls the motor. 1. Turn the product off and then on.
2. Upgrade the firmware.
3. If the error persists, send the logs to your
Global Business unit.
4. Replace the scanner control board.
5. If the error persists, replace the scanner
assembly.
31.01.47 The document feeder was not detected. The
cable might not be attached.
1. Turn the product off and then on.
2. Check the cables between the document
feeder and scanner control board or
formatter depending on the product.
3. Upgrade the firmware.
4. If the error persists, replace the
document feeder.
5. If replacing the document feeder does
not solve the problem, replace the
formatter.
31.03.30 The document feeder pick motor is not
turning.
1. Verify the paper meets the product
specifications.
2. Make sure the input tray is not
overloaded.
3. Check the event log for document feeder
errors, and resolve any errors first.
4. Open and close the top cover to see if
the pick motor turns without posting this
error. If the motor turns, then the motor is
good.
5. Verify the motor cables are connected.
6. Reseat the document feeder to scanner
control board or formatter cables.
7. If the error persists, replace the
document feeder.
358 Chapter 2 Solve problems ENWW