User Guide

Event log message Description Action
31.03.31 The document feeder feed motor is not
turning.
1. Verify the paper meets the product
specifications.
2. Make sure the input tray is not
overloaded.
3. Check the event log for document feeder
errors, and resolve any errors first.
4. Verify the motor cables are connected.
5. Reseat the document feeder to scanner
control board or formatter cables.
6. If the error persists, replace the
document feeder.
31.03.32 The document feeder deskew motor is not
turning.
1. Verify the paper meets the product
specifications.
2. Make sure the input tray is not
overloaded.
3. Check the event log for document feeder
errors, and resolve any errors first.
4. Verify the motor cables are connected.
5. Reseat document feeder to scanner
control board or formatter cables.
6. If the error persists, replace the
document feeder.
ENWW
Tools for troubleshooting
359