User Guide

Event log message Description Action
31.13.13 The jam access door is open. 1. Verify the jam access cover is closed.
2. Try feeding the paper again.
3. Verify the flag is not broken.
4. With a piece of paper, check that the
photo sensor is working.
5. If the error persists, replace the
document feeder.
31.13.14 This is a feed jam in the document feeder,
and the motor is not turning.
1. Verify the paper meets the product
specifications.
2. Make sure the document feeder input
tray is not overloaded.
3. Check the event log for document feeder
errors, and resolve any errors first.
4. Open and close the right door to see if
the pick motor turns without posting this
error. If there is no error, then the motor
is good.
5. Verify the motor cables are connected.
6. Reseat the document feeder to scanner
control board or formatter cables.
7. Check the Document Feeder page count
on configuration page, if it is past the
Maintenance page count, replace
document feeder maintenance kit.
8. If the error persists, replace the
document feeder.
31.13.15 This is a duplex refeed jam in the document
feeder. The paper jam occurs on the back-
side copy. The duplex refeed does not make it
to the deskew sensor.
1. Remove the jammed paper.
2. Verify there is nothing in the paper path
of the duplex refeed area.
3. Retry the copy job.
4. If the error persists, replace the
document feeder.
99.00.01 Remote firmware upgrade (.bdl) was not
performed. The file is corrupt.
The firmware file is corrupt. Download the
firmware file and attempt the upgrade again.
99.00.02 Remote firmware upgrade (.bdl) was not
performed. Timeout during receipt.
The I/O timed out during the firmware
download. The most common cause is an
issue with the network environment. Ensure a
good connection to the product, and attempt
the upgrade again or upgrade using the USB
walk-up port.
ENWW
Tools for troubleshooting
361