User Guide

Event log message Description Action
99.00.03 Remote firmware upgrade (.bdl) was not
performed. An error occurred when writing to
the hard disk.
1. Download the firmware again, and then
attempt the upgrade again.
2. If the error persists, perform the clean
disk/format disk process.
3. Download the firmware from the
Preboot menu, and then attempt the
upgrade again.
4. If the error persists, replace the hard
disk.
99.00.04
99.00.05
Remote firmware upgrade (.bdl) was not
performed. There was a timeout during the
download.
The I/O timed out during the firmware
download. The most common cause is an
issue with the network environment. Ensure
there is a good connection to the product,
and attempt the firmware upgrade again or
upgrade the firmware using the USB walk-up
port.
99.00.06
99.00.07
99.00.08
Remote firmware upgrade (.bdl) was not
performed. There was an error reading the
firmware file.
1. Download the firmware again, and then
attempt the upgrade again.
2. If the error persists, perform the clean
disk/format disk process.
3. Download the firmware from the
Preboot menu, and then attempt the
upgrade again.
4. If the error persists, replace the hard
disk.
99.00.09
99.00.10
The firmware upgrade was canceled by the
user.
Resend the firmware upgrade to the product.
99.00.11 The preboot partition is full. 1. Download the firmware again, and then
attempt the upgrade again.
2. If the error persists, perform the clean
disk/format disk process.
3. Download the firmware from the
Preboot menu, and then attempt the
upgrade again.
99.00.12 Remote firmware upgrade (.bdl) was not
performed. An invalid file was sent.
The firmware file sent was not the correct file.
Download the firmware file again, making
sure to download the file for the correct
product model. Attempt the upgrade again.
99.00.13
99.00.14
Remote firmware upgrade (.bdl) was not
performed. An invalid file was sent.
The firmware file sent was not the correct file.
Download the firmware file again, making
sure to download the file for the correct
product model. Attempt the upgrade again.
99.00.20 The bundle is not for this product. Download the firmware file again, and
attempt the upgrade again.
362 Chapter 2 Solve problems ENWW