User Guide

Event log message Description Action
99.00.21 The bundle is not signed with the correct
signature, or the signature is invalid.
99.00.22 The bundle header version is not supported
by this firmware.
99.00.23 The package header version is not supported
by this firmware.
99.00.24
99.00.25
99.00.26
The format of the firmware bundle not correct.
99.00.27 A disk communication error occurred while
downloading the firmware bundle
1. Turn the product power off, and then on
again.
2. Resend the firmware upgrade to the
product.
3. If the error persists, try sending the
firmware upgrade by using another
method (USB or Embedded Web
Server).
99.01.00
99.01.10
99.01.20
Firmware install error. Reload the firmware.
99.02.01 Firmware install successful. No action required.
99.09.60 The hard disk currently installed is not
recognized or supported by the product.
1. Install the correct hard disk for this
product.
2. If the error persists, perform the Clean
Disk disk process.
3. Download the firmware from the
Preboot menu, and then attempt the
upgrade again.
99.09.61 The installed disk was placed in a device
configured for a encrypted hard disk.
Lock the disk by accessing the Preboot menu
and then select theLock Disk option.
99.09.62 The disk currently installed was previously
locked in another device.
Install a new hard disk or unlock this disk by
using the Preboot menu.
NOTE: If the disk is to be reused in a
different device, perform the Clean Disk
procedure from the Preboot menu, and then
reload the firmware and lock the disk.
99.09.63 A new or blank disk has been installed in a
device which previously had an encrypted
disk.
1. Reload the firmware.
2. Lock the disk by accessing the Preboot
menu and then select theLock Disk
option.
ENWW
Tools for troubleshooting
363