User Guide

5. Use the down arrow button to highlight the Cold Reset item, and then touch the OK button.
6.
Touch the home
button to highlight Continue, and then touch the OK button.
NOTE: The product will initialize.
Format Disk and Partial Clean functions
Active and repository firmware locations
The firmware bundle consists of multiple parts. The main components are the Windows CE Operating
System and the product/peripheral firmware files.
There are two locations/partitions on the hard drive where the firmware components are stored:
●
The Active – where the Operating System and firmware currently are executing.
●
The Repository – the recovery location.
If the Active location is damaged, or a Partial Clean was performed, the product automatically copies
over the OS and firmware files from the Repository location and the product recovers.
If both the Active and Repository locations are damaged, or a Format Disk was performed, then both
locations are gone and the error message 99.09.67 displays on the control-panel display. The user
must upload the firmware to the product in order for it to function again.
CAUTION: The Format Disk option performs a disk initialization for the entire disk. The operating
system, firmware files, and third party files (among other files) will be completely lost. HP does not
recommend this action.
Partial Clean
The Partial Clean option erases all partitions and data on the disk drive, except for the firmware
repository where a backup copy of the firmware file is stored. This allows the disk drive to be
reformatted without having to download a firmware upgrade file to return the product to a bootable
state.
Characteristics of a Partial Clean
●
Customer-defined settings, third-party solutions, firmware files, and the operating system are
deleted.
●
Rebooting the product restores the firmware files from the Repository location, but does not restore
any customer-defined settings.
●
For previous HP products, a Hard Disk Initialization is similar to executing the Partial Clean
function for this product.
CAUTION: HP recommends backing-up product configuration data before executing a Partial Clean
if you need to retain customer-defined settings. See the Backup/Restore item in the Device Maintenance
menu.
ENWW
Service mode functions
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