User Guide

Repack the product
If HP Customer Care determines that your product needs to be returned to HP for repair, follow these
steps to repack the product before shipping it:
●
Prepare the product for shipping. See
Prepare the product for shipping on page 449.
●
Package the product for shipping. See
Repack the product on page 453.
NOTE: Your product might not appear exactly as the one shown in the photos in the following
sections. However, the procedures in these sections are appropriate for your product.
Prepare the product for shipping
IMPORTANT: Before preparing the product to be shipped, you must order a replacement toner
collection unit (TCU)—part number CE254A. Do not install the replacement TCU until instructed in the
procedure below.
1. Turn the product power on.
2. Open the front door, and then remove the toner cartridges (leave the front door in the open
position).
CAUTION: Do not touch the green rollers on the toner cartridges. Doing so can damage the
cartridges. Do not expose the cartridges to strong light. Cover the cartridges with a sheet of lint-
free paper to protect them from light.
3. Repeat the following steps (3a through 3d) three times.
a. Open the right door, use the blue lever to lower the secondary transfer assembly, and then
remove the intermediate transfer belt (ITB).
CAUTION: The ITB is a sensitive component. Be careful when handling the ITB so that it is
not damaged.
TIP: For instructions about how to remove the ITB, see your product repair manual.
ENWW
Repack the product
449