Color LaserJet Pro MFP M178-M181 User Guide M178-M181 www.hp.
Color LaserJet Pro MFP M178-M181 User Guide
Copyright and License Trademark Credits © Copyright 2017 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Printer overview ........................................................................................................................................................................................ 1 Printer views .............................................................................................................................................................................. 2 Printer front view .............................................................................
Ordering .............................................................................................................................................................. 22 Supplies and accessories ................................................................................................................................. 22 Customer self-repair parts ...............................................................................................................................
Step 1: Identify the phone connection type .................................................................................................. 50 Step 2: Set up the fax ........................................................................................................................................ 51 Dedicated phone line .................................................................................................................... 51 Shared voice/fax line .........................................
9 Solve problems ....................................................................................................................................................................................... 81 Customer support .................................................................................................................................................................. 82 Interpret control-panel light patterns (LED control panels only) ............................................................
Print and interpret the print quality page ................................................................................................... 113 Resolving print quality problems ...................................................................................................................................... 115 Introduction ......................................................................................................................................................
The wireless network is not functioning ..................................................................................................... 137 Perform a wireless network diagnostic test ............................................................................................... 137 Reduce interference on a wireless network ................................................................................................ 138 Solve fax problems .............................................................
1 Printer overview ● Printer views ● Printer specifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM178MFP.
Printer views ● Printer front view ● Printer back view ● LED control-panel view ● 2-line LCD control-panel view Printer front view 2 1 9 3 4 5 6 7 2 8 1 Scanner 2 Control panel (varies by model) 3 Output bin 4 Output bin extension 5 Front door (access to the toner cartridges) 6 Model number 7 Tray 1 8 Power button 9 Document feeder (fw models only) Chapter 1 Printer overview ENWW
Printer back view 1 2 3 4 5 6 7 ENWW 1 Rear door (access for clearing jams) 2 Serial number and product number label 3 Power connection 4 USB interface port 5 Ethernet port 6 Fax “line in” port for attaching the fax phone line to the printer (fax models only) 7 Telephone “line out” port for attaching an extension phone, answering machine, or other device (fax models only) Printer views 3
LED control-panel view 1 10 2 9 3 8 7 6 5 4 1 Control panel LED display This screen displays error codes and numerical information for copy jobs. 2 Up arrow Use this button to increase the value that appears on the display. 3 Down arrow 4 button button Use this button to decrease the value that appears on the display. Press this button to start a color copy job. Start Color Copy button 5 Press this button to start a mono copy job.
2-line LCD control-panel view 1 2 18 3 4 17 5 16 6 15 7 14 8 9 13 10 12 11 1 2-line control panel display This screen displays menus and printer information. 2 Left arrow Use this button to navigate through the menus or to decrease a value that appears on the display. 3 OK button button Use the OK button for the following actions: 4 Right arrow 5 Cancel 6 button button Start Mono Copy ● Open the control-panel menus. ● Open a submenu displayed on the control-panel display.
10 11 12 Copy Menu button Alphanumeric keypad Fax Redial button Use this button to open the Copy menu. Use the keypad to provide fax numbers. Use this button to recall the fax number used for the previous fax job. (fax models only) 13 Start Fax button (fax Use this button to start a fax job. models only) 6 14 Setup 15 Wireless 16 Back arrow 17 Ready 18 Attention button button button LED LED Chapter 1 Printer overview Use this button to open the Setup menu.
Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM178MFP. ● Technical specifications ● Supported operating systems ● Mobile printing solutions ● Printer dimensions ● Power consumption, electrical specifications, and acoustic emissions ● Operating environmental range Technical specifications See www.hp.com/support/ljM178MFP for current information.
Table 1-1 Supported operating systems and print drivers (continued) Operating system Print driver installed (from the software on the web) Notes Windows Vista®, 32-bit The “HP PCL.6” printer-specific print driver is installed for this operating system as part of the software installation. Microsoft retired mainstream support for Windows Vista in April 2012. HP will continue to provide best effort support for the discontinued Vista operating system. Some features of the print driver are not supported.
NOTE: For HP UPD driver support for this printer, go to www.hp.com/go/upd. Under Additional information, click the links. Table 1-2 Minimum system requirements Windows OS X ● CD-ROM drive, DVD drive, or an Internet connection ● Internet connection ● Dedicated USB 1.1 or 2.
Printer dimensions Figure 1-1 Dimensions for the n and nw models 3 3 1 2 1 2 Printer fully closed Printer fully open 1. Height 292.6 mm (11.5 in) 545 mm (21.5 in) 2. Depth 380 mm (15 in) 855 mm (33.7 in) 3. Width 420 mm (16.5 in) 420 mm (16.5 in) Weight (with cartridges) 15.7 kg (34.
Printer fully closed Printer fully open 1. Height 341.2 mm (13.4 in) 540 mm (21.3 in) 2. Depth 380 mm (15 in) 855 mm (33.7 in) 3. Width 420 mm (16.5 in) 457 mm (18 in) Weight (with cartridges) 16.3 kg (35.9 lb) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljM178MFP for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages.
Printer hardware setup and software installation For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM178MFP for HP's all-inclusive help for the printer.
2 Paper trays ● Introduction ● Load Tray 1 ● Load and print envelopes ● Load and print labels For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM178MFP.
Introduction CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out of paper trays when closing. All trays must be closed when moving the printer. Load Tray 1 Introduction The following information describes how to load paper into Tray 1. This tray holds up to 150 sheets of 75 g/m2 (20 lb) paper. NOTE: To avoid paper jams: 1. ● Never add or remove paper from the tray during printing.
2. Adjust the paper guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. NOTE: To load legal-size paper, extend the tray front by pressing the blue latch and pulling the front of the tray. When loaded with legal-size paper, Tray 1 extends from the front of the printer approximately 57.5 mm (2.2 in). 3. Load the paper into the tray. For information about how to orient the paper, see Tray 1 paper orientation on page 17.
4. Adjust the guides so that they lightly touch the paper stack, but do not bend it. NOTE: Do not adjust the paper guides tightly against the paper stack. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. 5. 16 Close the tray.
Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Image orientation Output Paper size How to load paper Letterhead or preprinted Portrait 1-sided printing Letter, Legal, Executive, Oficio (8.5 x 13), A4, A6, B5 (JIS), B5 (ISO), Postcard #10, Japanese Postcard (Postcard (JIS)), Double Japan Postcard Rotated (Double Postcard (JIS)) Face-up Letter, Legal, Executive, Oficio (8.
Paper type Image orientation Output Paper size How to load paper 2-sided printing A5 Face-down Top edge toward the back of the tray Prepunched Portrait Landscape 18 Chapter 2 Paper trays 1-sided printing or 2sided printing Letter, Legal, Executive, Oficio (8.
Load and print envelopes Introduction The following information describes how to print and load envelopes. Tray 1 holds up to 5 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print envelopes 1. From the software program, select the Print option. 2.
Load and print labels Introduction The following information describes how to print and load labels. Tray 1 holds up to 50 sheets of labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer. When using manual feed, the printer waits to print the job until it detects that the tray has been opened. Manually feed labels 1.
3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Replace the toner cartridges For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM178MFP.
Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the printer IP address or host name in the address/URL field.
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP printer warranty. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the printer warranty period.
Replace the toner cartridges Introduction This printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable. To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/ suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
2 1 3 1 Handle 2 Imaging drum 3 Memory chip CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: ENWW Information about recycling used toner cartridges is in the toner cartridge box.
Remove and replace the toner cartridges 26 1. Open the front door. 2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer. 3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it.
4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging. 5. Remove the toner cartridge from the opened packaging shell. Save all packaging for recycling the used toner cartridge. NOTE: Avoid touching the green imaging drum. Fingerprints on the imaging drum can cause print defects. 6. Gently rock the toner cartridge from front to back to distribute the toner evenly inside the cartridge.
7. Install the new toner cartridge. Make sure that the color chip on the cartridge matches the color chip on the drawer. NOTE: Avoid touching the green imaging drum. Fingerprints on the imaging drum can cause print defects. 28 8. Close the toner cartridge drawer. 9. Close the front door.
4 Print ● Print tasks (Windows) ● Print tasks (OS X) ● Mobile printing For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM178MFP.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: In Windows 10, 8.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog. 5. In the Print dialog, click Print to print the first side of the job. 6. Retrieve the printed stack from the output bin, and place it in Tray 1. 7. If prompted, select the appropriate control panel button to continue. Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2.
32 4. Select the option for the type of paper you are using, and then click OK. 5. Click OK to close the Document Properties dialog. 6. In the Print dialog, click Print to print the job.
Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: 4. The name of the item varies for different software programs. Click the Print button. Manually print on both sides (OS X) NOTE: This feature is available if you install the HP print driver.
Select the paper type (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu. NOTE: 4. Select from the Media & Quality or Paper/Quality options. NOTE: 5. 34 The name of the item varies for different software programs. This list contains the master set of options available. Some options are not available on all printers.
Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
NOTE: For Android devices that support Wi-Fi Direct, if the connection method is set to Automatic, the connection will occur automatically, without a password prompt. If the connection method is set to Manual, you will need to either press the OK button, or provide a personal identification number (PIN) — displayed on the printer control panel — as a password on the mobile device. 7. Open the document, and then select the Print option.
Change the printer Wi-Fi Direct name Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS): Step one: Open the HP Embedded Web Server 1. On the printer control panel, press the Setup button. Open the Network Setup menu, select Show IP Address, and then select Yes. Return to the Home screen to view the IP address. 2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel.
HP ePrint software The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to your HP Connected account. The target HP printer can be located in the office or at locations across the globe. ● Windows: After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list.
Android embedded printing HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing. The print solution is built into the many versions of the operating system. NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin.
40 Chapter 4 Print ENWW
5 Copy ● Make a copy ● Copy on both sides (duplex) For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM178MFP.
Make a copy NOTE: The steps vary according to the type of control panel. 1 2 1 LED control panel 2 2-line control panel LED control panels: 1. Load the document on the scanner glass according to the indicators on the printer. 2. Press the Copy Menu 3. button to choose any of the following copy settings. ● Select the Number of Copies setting, and then use the arrow keys to adjust the number of copies.
Copy on both sides (duplex) Copy on both sides manually ENWW 1. Place the document face-down on the scanner glass with the upper-left corner of the page in the upperleft corner of the glass. Close the scanner. 2. Press the Start Copy 3. Retrieve the printed page from the output bin, and place it with the printed-side facing down, top edge first in the input tray. 4. Flip the original document on the scanner glass to copy the second side. 5. Press the Start Copy 6.
44 Chapter 5 Copy ENWW
6 Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Easy Scan Software (OS X) For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM178MFP.
Scan by using the HP Scan software (Windows) Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application. 1. 46 Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
Scan by using the HP Easy Scan Software (OS X) Use the HP Easy Scan software to initiate scanning from software on your computer. ENWW 1. Load the document in the document feeder or on the scanner glass according to the indicators on the printer. 2. From the computer, open HP Easy Scan, which is located in the Applications folder. 3. Follow the on-screen instructions to scan the document. 4. When you have scanned all the pages, click File and then Save to save them to a file.
48 Chapter 6 Scan ENWW
7 Fax ● Set up to send and receive faxes ● Send a fax For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM178MFP.
Set up to send and receive faxes ● Before starting ● Step 1: Identify the phone connection type ● Step 2: Set up the fax ● Step 3: Configure the fax time, date, and header ● Step 4: Run a fax test Before starting Make sure that the printer was fully set up before connecting the fax service. NOTE: Use the telephone cable and any adapters that shipped with the printer to connect the printer to the telephone jack.
● PBX or ISDN phone system: A private branch exchange (PBX) phone system or an integrated services digital network (ISDN) system ● VoIP phone system: Voice over Internet protocol (VoIP) through an Internet provider Step 2: Set up the fax Click the link below that best describes the environment in which the printer will be sending and receiving faxes, and follow the setup instructions.
3. c. Select the Fax Setup menu. d. Select the Basic Setup menu. e. Select the Answer Mode setting. f. Select the Automatic option. Continue to Step 3: Configure the fax time, date, and header on page 55. Shared voice/fax line Follow these steps to set up the printer on a shared voice/fax line. 1. Disconnect any devices that are connected to the telephone jack. 2. Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
5. c. Select the Fax Setup menu. d. Select the Basic Setup menu. e. Select the Answer Mode setting, and then select the Automatic option. Set the printer to check for a dial tone before sending a fax. NOTE: 6. This prevents the printer from sending a fax while someone is on the telephone. a. From the control panel, open the Setup menu. b. Select the Fax Setup menu. c. Select the Advanced Setup menu. d. Select the Detect Dial Tone setting, and then select On.
4. Connect the answering machine telephone cable to the telephone line out port on the rear of the printer. NOTE: Connect the answering machine directly to the printer, or the answering machine might record fax tones from a sending fax machine and the printer might not receive faxes. NOTE: If the answering machine does not have a built-in telephone, connect a telephone to the OUT port on the answering machine for convenience. NOTE: 5. 6. 7. Configure the rings to answer setting on the printer. a.
8. c. Select the Advanced Setup menu. d. Select the Detect Dial Tone setting, and then select the On button. Continue to Step 3: Configure the fax time, date, and header on page 55.
6. Use the keypad to enter the current time, and then select OK. 7. Select the date format. 8. Use the keypad to enter the current date, and then select OK. 9. Select the Fax Header menu. 10. Use the keypad to enter the fax number, and then select OK. NOTE: The maximum number of characters for the fax number is 20. 11. Use the keypad to enter the company name or header, and then select OK. NOTE: The maximum number of characters for the fax header is 25. 12.
Step 4: Run a fax test Run a fax test to make sure that the fax is set up correctly. ENWW 1. From the control panel, open the Setup menu. 2. Select the Self Diagnostics menu. 3. Select the Run Fax Test option. The printer prints a test report. 4. Review the report. ● If the report indicates the printer passed the test, the printer is ready to send and receive faxes. ● If the report indicates the printer failed the test, review the report for more information about fixing the problem.
Send a fax ● Fax from the flatbed scanner ● Fax from the document feeder (document feeder models only) ● Use speed dials and group-dial entries ● Send a fax from the software ● Send a fax from a third-party software program, such as Microsoft Word Fax from the flatbed scanner 58 1. Place the document face-down on the scanner glass. 2. On the printer control panel, press the Start Fax button. 3. Use the keypad to enter the fax number. 4. Press the Start Fax 5.
Fax from the document feeder (document feeder models only) 1. Insert the originals into the document feeder faceup. CAUTION: To prevent damage to the printer, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder. 2. 123 Adjust the paper guides until they are snug against the paper. 123 3. On the printer control panel, press the Start Fax button. 4.
2. On the printer control panel, press the Start Fax button. 3. Use the keypad to enter the speed dial or group dial number that you want to use. 4. Press the Start Fax button. Send a fax from the software The procedure to send a fax varies according to your specifications. The most typical steps follow. 1. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.
8 Manage the printer ● Change the printer connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Configure IP network settings ● Printer security features ● Energy-conservation settings ● HP Web Jetadmin ● Update the firmware For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM178MFP.
Change the printer connection type (Windows) If you are already using the printer and you wish to change the way it is connected, use Device Setup & Software to change the connection. For example, connect the new printer to the computer using a USB or network connection, or change the connection from a USB to a wireless connection. To open Device Setup & Software, complete the following procedure: 1. 2. 62 Open the HP Printer Assistant.
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer control panel.
Tab or section Description Home tab ● Provides printer, status, and configuration information. Device Status: Shows the printer status and shows the approximate percent life remaining of HP supplies. ● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable.
Tab or section Description Fax tab ● Receive Options: Configure how the printer handles incoming faxes. (Fax models only) ● Phone Book: Add or delete entries in the fax phone book. ● Junk Fax List: Set fax numbers to block from sending faxes to the printer. ● Fax Activity Log: Review recent fax activity for the printer. Copy tab Configure the default copy settings.
Configure IP network settings ● Introduction ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel Introduction Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. Go to Microsoft at www.microsoft.com.
b. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. 2-line control panels a. On the printer control panel, press the Setup button.
b. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, select the printer name. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. 2-line control panels a. On the printer control panel, press the Setup button.
b. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components. Assign or change the system password using the Embedded Web Server ● Assign or change the system password using the Embedded Web Server Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. On the System tab, click the Administration link in the left navigation pane. 3.
Energy-conservation settings ● Introduction ● Print with EconoMode ● Set the Sleep/Auto Off After Inactivity setting ● Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power ● Set the Delay Shut Down setting Introduction The printer includes several economy features to conserve energy and supplies. Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
LED control panels: 1. Open the HP Embedded Web Server (EWS): a. b. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
1 2 1 LED control panel 2 2-line control panel LED control panels: 1. Open the HP Embedded Web Server (EWS): a. b. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
Set the Delay Shut Down setting Use the control panel menus to select whether or not the printer delays shutting down after the power button is pressed. Complete the following procedure to change the Delay Shut Down setting: NOTE: The steps vary according to the type of control panel. 1 2 1 LED control panel 2 2-line control panel LED control panels: 1. Open the HP Embedded Web Server (EWS): a. b. Open the HP Printer Assistant.
3. 76 ● System Setup ● Energy Settings ● Delay Shut Down Select one of the delay options: ● No Delay: The printer shuts down after a period of inactivity determined by the Shut Down After setting. ● When Ports Are Active: When this option is selected the printer will not shut down unless all ports are inactive. An active network link or fax connection will prevent the printer from shutting down.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Update the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. There are two supported methods to perform a firmware update on this printer. Use only one of the following methods to update the printer firmware.
5. When the utility launches, select the printer from the drop-down list, and then click Send Firmware. NOTE: To print a configuration page to verify the installed firmware version before or after the update process, click Print Config. 6. ENWW Follow the on-screen instructions to complete the installation, and then click the Exit button to close the utility.
80 Chapter 8 Manage the printer ENWW
9 Solve problems ● Customer support ● Interpret control-panel light patterns (LED control panels only) ● Restore the factory-set defaults ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Resolving print quality problems ● Improve copy and scan image quality ● Improve fax image quality ● Solve wired network problems ● Solve wireless network p
Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready 82 Country/region phone numbers are on the flyer that was in the box with the printer or at support.hp.com. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/ljM178MFP Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.
Interpret control-panel light patterns (LED control panels only) If the printer requires user confirmation, the LED control panel alternates between Go and a two-digit status code. If the printer requires attention, the LED control panel alternates between Er and a two-digit error code. Use the table below to determine any issues with the printer.
Table 9-2 Control-panel light patterns (continued) Light status Error code State of the printer Action Er/82 The printer has experienced a bad code signature. Press Start Mono Copy Er/83 The printer has canceled a bad code signature upgrade. Press Start Mono Copy to continue. Er/90 The printer has experienced an engine cable error. Press Start Mono Copy to continue. press Cancel to accept the signature, or to stop the upgrade. If the error persists, contact HP customer support.
Table 9-2 Control-panel light patterns (continued) Light status The Attention and Ready lights are on. Error code State of the printer Action Er/20 The cartridge sensor has experienced an error. Replace the toner cartridge. Er/30 The printer has experienced a fatal error from which it cannot recover. 1. Turn off the printer or disconnect the power cord from the printer. 2. Wait 30 seconds, and then turn on the printer or reconnect the power cord to the printer. Er/51 3.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. NOTE: The steps vary according to the type of control panel.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS Cartridge is low: The printer indicates when a cartridge level is low. Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does not need to be replaced now. Cartridge is very low: The printer indicates when the cartridge level is very low. Actual cartridge life remaining may vary.
● Select the Continue option to set the printer to alert you that the cartridge is very low, but to continue printing. ● Select the Stop option to set the printer to stop printing until you replace the cartridge. ● Select the Prompt option to set the printer to stop printing and prompt you to replace the cartridge. 2-line control panels: 1. On the printer control panel, press the Setup 2. Open the following menus: 3.
Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
90 ● Make sure that the top document-feeder cover is closed. ● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack. ● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper stack is straight and the guides are against the paper stack. ● The document feeder input tray or output bin might contain more than the maximum number of pages.
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the product.
Experiencing frequent or recurring paper jams? Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem. NOTE: The steps vary according to the type of control panel. 1 2 1 LED control panel 2 2-line control panel 1. If paper has jammed in the printer, clear the jam and then print a configuration page to test the printer. 2.
2-line control panels: a. On the printer control panel, press the Setup b. Open the following menus: ● System Setup ● Paper setup button. c. Select the tray from the list. d. Select Default Paper Type and then select the type of paper that is in the tray. e. Select Default Paper Size and then select the size of paper that is in the tray. 3. Turn the printer off, wait 30 seconds, and then turn it on again. 4. Print a cleaning page to remove excess toner from inside the printer.
2-line control panels: a. On the printer control panel, press the Setup b. Open the Reports menu. c. Select Configuration Report. button. If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
Clear paper jams in the document feeder (fw models only) Use the following procedure to check for paper in all possible jam locations related to document feeder. When a jam occurs, the control panel might display a message that assists in clearing the jam. 1. Open the document-feeder cover. 2. Remove any jammed paper. 3. Close the scanner lid.
4. 96 Lift the document feeder input tray to provide better access to the document feeder output bin, and then remove any jammed paper from the output area.
5. Open the scanner lid. If paper is jammed behind the white plastic backing, gently pull it out. 6. Lower the scanner lid. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted tightly against the document. Remove all staples and paper clips from original documents. NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper.
Clear paper jams in Tray 1 Use the following procedure to clear jams in Tray 1. When a jam occurs, on the LED control panel, the Attention LED flashes and a message that assists in clearing the jam might display on the 2-line control panel. 98 1. Pull the tray completely out of the printer. 2. Remove any jammed or damaged sheets of paper. 3. Reinsert and close Tray 1.
Clear paper jams in the rear door and the fuser area Use the following procedure to clear jams in the rear door and fuser area. When a jam occurs, on the LED control panel, the Attention LED flashes and a message that assists in clearing the jam might display on the 2-line control panel. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 1. Open the rear door.
2. Gently pull out any jammed paper from the rollers in the rear door area. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 3. Close the rear door.
Clear paper jams in the output bin Use the following procedure to check for paper in all possible jam locations related to the output bin. When a jam occurs, on the LED control panel, the Attention LED flashes and a message that assists in clearing the jam might display on the 2-line control panel. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 1. Open the rear door. 2. If paper is visible in the output bin, grasp the leading edge and remove it.
3. Gently pull out any jammed paper from the rollers in the rear door area. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 4. Close the rear door.
Improve print quality ● Introduction ● Update the printer firmware ● Print from a different software program ● Check the paper-type setting for the print job ● Check toner-cartridge status ● Print a cleaning page ● Visually inspect the toner cartridge or cartridges ● Check paper and the printing environment ● Try a different print driver ● Check the EconoMode settings ● Adjust Print Density ● Calibrate the printer to align the colors ● Adjust color settings (Windows) ● Print and i
Update the printer firmware Try upgrading the printer firmware. For more information, see the Update the firmware section of this User Guide. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.
Check toner-cartridge status Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of other replaceable maintenance parts. NOTE: The steps vary according to the type of control panel. 1 2 1 LED control panel 2 2-line control panel Step one: Print the supplies status page (LED control panels) The printer prints the supplies summary page when it prints the configuration page. 1. Press and hold the Resume 2.
Print a cleaning page During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause printquality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks. Use the following procedure to print a cleaning page. NOTE: The steps vary according to the type of control panel. 1 2 1 LED control panel 2 2-line control panel LED control panels 1. Open the HP Printer Assistant.
Visually inspect the toner cartridge or cartridges Follow these steps to inspect each toner cartridge. 1. Remove the toner cartridges from the printer, and verify that the sealing tape has been removed. 2. Check the memory chip for damage. 3. Examine the surface of the green imaging drum. CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.
Step three: Set the individual tray alignment Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from specific trays. NOTE: The steps vary according to the type of control panel. 1 2 1 LED control panel 2 2-line control panel LED control panels 1. Open the HP Embedded Web Server (EWS): a. b. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.
● Adjust Alignment ● Print Test Page 3. Select the tray to adjust, and then follow the instructions on the printed pages. 4. Print the test page again to verify the results. Make further adjustments if necessary. 5. Select OK to save the new settings. Try a different print driver Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
3. Click the Paper/Quality tab, and locate the Print Quality area. 4. If the entire page is too dark, use these settings: ● Select the 600 dpi option, if available. ● Select the EconoMode check box to enable it. If the entire page is too light, use these settings: 5. ● Select the FastRes 1200 option, if available. ● Clear the EconoMode check box to disable it. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to print the job.
2-line control panels a. On the printer control panel, press the Setup button. Open the Network Setup menu, select Show IP Address, and then select Yes. Return to the Home screen to view the IP address. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
b. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. 2. Click the System tab, and then select the Print Quality page. 3.
Print and interpret the print quality page NOTE: The steps vary according to the type of control panel. 1 2 1 LED control panel 2 2-line control panel LED control panels 1. Open the HP Embedded Web Server (EWS). a. b. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
Figure 9-1 Print quality page Section Toner cartridge 1 Yellow 2 Cyan 3 Black 4 Magenta ● If dots or streaks appear in only one of the groups, replace the toner cartridge that correlates with that group. ● If dots appear in more than one group, print a cleaning page. If this does not solve the problem, determine if the dots are always the same color; for example, if magenta dots appear in all five color bands. If the dots are all the same color, replace that toner cartridge.
Resolving print quality problems ● Introduction ● Troubleshoot print quality problems Introduction The following information provides troubleshooting steps for solving image defect issues, including the following defects: ● Light print ● Gray background or dark print ● Blank pages ● Black pages ● Dark or light bands ● Dark or light streaks ● Missing toner ● Skewed images ● Colors that do not align ● Curled paper Troubleshoot print quality problems Table 9-3 Image defects table quick
Table 9-3 Image defects table quick reference (continued) Table 9-7 Black page on page 119 Table 9-8 Banding defects on page 119 Table 9-9 Streak defects on page 120 Table 9-10 Fixing/fuser defects on page 121 Table 9-11 Image placement defects on page 121 Table 9-12 Color plane registrations defects (color models only) on page 122 Table 9-13 Output defects on page 122 Image defects, no matter the cause, can often be resolved using the same steps.
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with continued printing. 2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the rated life), replace the cartridge. 3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using a different ream of media or a different tray. Try using a different print mode. 4.
Table 9-5 Gray background or dark print Description Sample Gray background or dark print: Possible solutions 1. Make sure that the paper in the trays has not already been run through the printer. 2. Use a different paper type. 3. Reprint the document. 4. Mono models only: From the Home screen on the printer control panel, go to the Adjust Toner Density menu, and then adjust the toner density to a lower level. 5.
Table 9-7 Black page Description Sample Black page: The entire printed page is black. Possible solutions 1. Visually inspect the cartridge to check for damage. 2. Make sure that the cartridge is installed correctly. 3. Replace the cartridge 4. If the problem persists, go to support.hp.com. Table 9-8 Banding defects Description Repetitive wide-pitch banding and Impulse bands: Dark or light lines which repeat down the length of the page. They might be sharp or soft in nature.
Table 9-9 Streak defects Description Sample Possible solutions Light vertical streaks: 1. Reprint the document. Light streaks that usually span the length of the page. The defect displays only in areas of fill, not in text or sections with no printed content. 2. Remove the cartridge, and then shake it to redistribute the toner. 3. If the problem persists, go to support.hp.com.
Table 9-10 Fixing/fuser defects Description Fixing/fuser Possible solutions Hot fuser offset (shadow): 1. Reprint the document. Slight shadows, or offsets, of the image repeated down the page. The repeated image might fade with each recurrence. 2. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type. 3. If the problem persists, go to support.hp.com. Poor fusing: 1. Reprint the document.
Table 9-12 Color plane registrations defects (color models only) Description Sample Possible solutions Color plane registrations: 1. Reprint the document. One or more color of the planes is not aligned with the other color planes. The primary error will typically occur with yellow. 2. From the printer control panel, calibrate the printer. 3. If a cartridge has reached a Very Low state or the printed output is severely faded, replace the cartridge. 4.
Improve copy and scan image quality Introduction If the printer is having image quality problems, try the following solutions in the order presented to resolve the issue.
Eliminate lines or streaks when using the document feeder If lines or streaks appear on copied or scanned documents when using the document feeder, use the procedure below to clean debris from the document feeder glass. Debris can include dust, paper or toner dust, residue from sticky note adhesive, correction fluid or tape, ink, fingerprints, and more. 1. Open the scanner lid. 2.
b. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. 2. On the Systems tab, click Paper Setup. 3. Change the necessary settings, and then click Apply.
b. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. 2. Click the Copy tab. 3. In the Advanced Image Adjustmentarea, change the settings as needed. 4.
Optimize for text or pictures NOTE: The steps vary according to the type of control panel. 1 2 1 LED control panel 2 2-line control panel LED control panels 1. Open the HP Embedded Web Server (EWS): a. b. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting. ● Mixed: Use this setting for documents that contain a mixture of text and graphics. ● Text: Use this setting for documents that contain mostly text. ● Picture: Use this setting for documents that contain mostly graphics.
Intended use Recommended resolution Recommended color settings Print (graphics or text) 600 ppi for complex graphics, or if you want to significantly enlarge the document ● Black and White for text and line art ● Grayscale for shaded or colored graphics and photos 150 ppi for photos ● Color, if the image is in color 75 ppi ● Black and White for text ● Grayscale for graphics and photos ● Color, if the image is in color 300 ppi for normal graphics and text Display on screen Color You can
Clean the pickup rollers and separation pad in the document feeder (fw models only) If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad. 1. Open the document-feeder access cover. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt.
Improve fax image quality Introduction If the printer is having image quality problems, try the following solutions in the order presented to resolve the issue. ● Check the scanner glass for dirt and smudges ● Check the send-fax resolution settings ● Check the error-correction settings ● Check the fit-to-page setting ● Send to a different fax machine ● Check the sender's fax machine Try these few simple steps first: ● Use the flatbed scanner rather than the document feeder.
3. Select Send Fax Setup, and then select Def. Resolution. 4. Select the desired resolution setting, and then press OK. Check the error-correction settings Usually, the printer monitors the signals on the telephone line while it is sending or receiving a fax. If the printer detects an error during the transmission and the error-correction setting is On, the printer can request that the portion of the fax be resent. The factory-set default for error correction is On.
Solve wired network problems Introduction Certain types of problems can indicate there is a network communication problem. These problems include the following issues: ● The periodic loss of ability to communicate with the printer ● The printer cannot be found during driver installation ● A periodic failure to print NOTE: If you have been experiencing intermittent loss of network productivity, first update the printer firmware.
● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your printer. c. If the window displays round-trip times, the network is working. 2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network (also known as subnet). 3.
Solve wireless network problems (wireless models only) ● Introduction ● Wireless connectivity checklist ● The printer does not print after the wireless configuration completes ● The printer does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or printer ● Cannot connect more computers to the wireless printer ● The wireless printer loses communication when connected to a VPN ● The network does not appear
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● Verify that the print driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and printer connect to the same wireless network.
5. Make sure that the wireless network is working correctly. 6. Make sure that your computer is working correctly. If necessary, restart the computer. The wireless printer loses communication when connected to a VPN ● Typically, you cannot connect to a VPN and other networks at the same time. The network does not appear in the wireless networks list ● Make sure the wireless router is turned on and has power. ● The network might be hidden. However, you can still connect to a hidden network.
Reduce interference on a wireless network The following tips can reduce interference in a wireless network: ● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. ● Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength.
Solve fax problems Introduction Use the fax troubleshooting information to help resolve issues. ● Fax troubleshooting checklist ● Solve general fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the printer is connected directly to the wall phone port. Disconnect all other devices that are connected to the printer. 1.
4. Verify that the fax was set up when the printer software was installed. From the computer, in the HP program folder, run the Fax Setup Utility. 5. Verify that the telephone service supports analog fax. ● If using ISDN or digital PBX, contact your service provider for information about configuring to an analog fax line. ● If using a VoIP service, change the Fax Speed setting to Slow (V.29) from the control panel. Ask if your service provider supports fax and for the recommended fax modem speed.
c. Select Advanced Setup, and then select Fax Resolution. d. Select the desired resolution setting, and then press OK . Fax quality is poor Fax is blurry or light. ● Increase fax resolution when sending faxes. Resolution does not affect received faxes. a. On the printer control panel, press the Setup b. Select Fax Setup. c. Select Advanced Setup, and then select Fax Resolution. d. Select the desired resolution setting, and then press OK. NOTE: ● button.
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Index A accessories ordering 22 part numbers 22 acoustic specifications 11 AirPrint 38 Android devices printing from 39 optimizing for text or pictures 127 setting paper size and type 124 single copies 42 two-sided documents 43 covers, locating 2 customer support online 82 Embedded Web Server (EWS) assigning passwords 70 features 63 envelope orientation 19 envelopes, loading 19 Explorer, versions supported HP Embedded Web Server B bins, output locating 2 browser requirements HP Embedded Web Server 63 D
HP ePrint software 38 HP EWS, using 63 HP Scan software (Windows) HP Web Jetadmin 77 46 I image quality check toner-cartridge status 105 image quality issues examples and solutions 115 interface ports locating 3 Internet Explorer, versions supported HP Embedded Web Server 63 J jams document feeder 95 fuser 99 locations 91 output bin 101 rear door 99 Tray 1 98 Jetadmin, HP Web 77 L label orientation 20 labels printing on 20 labels, loading 20 LED control panel controls 4 loading paper in Tray 1 14 M mainte
settings factory-set defaults, restoring 86 shut down after delay setting 73 single-sheet priority feed slot loading envelopes 19 loading labels 20 sleep delay setting 72 software sending faxes 60 solve problems fax 140 specifications electrical and acoustic 11 speed dials programming 59 staple cartridges part numbers 22 status control panel lights 83 supplies low threshold settings 87 ordering 22 part numbers 22 replacing toner cartridges 24 using when low 87 support online 82 system requirements HP Embedd
146 Index ENWW
