Maintenance & Service Guide HP Compaq 6000 Pro All-in-One PC
© Copyright 2010, 2011, 2013 HewlettPackard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Product Features ............................................................................................................... 1 Front Components .................................................................................................................... 3 Rear and Side Components ....................................................................................................... 4 2 Installing and Customizing the Software ...................................................
Electrostatic Discharge Information ........................................................................................... 26 Generating Static .................................................................................................... 26 Preventing Electrostatic Damage to Equipment ............................................................ 26 Personal Grounding Methods and Equipment ............................................................. 27 Grounding the Work Area ....................
Rear I/O Cover ..................................................................................................................... 67 TV Tuner Module .................................................................................................................... 69 Cable Connector .................................................................................................................... 71 WLAN Module ............................................................................................
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1 Product Features The HP Compaq 6000 Pro All-In One Business PC offers the following features: ● Intel® Core™ 2 Duo processors ● Windows® 7 Professional 32- or 64-bit operating system ● Up to 8 gigabytes (GB) of DDR3 memory ● Hard drives up to 1 terabyte ● Optional 80-GB solid-state drive ● 21.
● Face Recognition for HP ProtectTools software with auto-login capabilities ● TPM 1.
Front Components Component Component (1) Dual microphone array (8) Drive activity LED (2) Webcam (optional) (9) Power button and LED (3) 21.
Rear and Side Components 4 Component Component (1) HP 6-in-1 Media Card Reader (13) Stereo audio line out (2) IEEE 1394 port (14) (4) USB 2.0 ports (3) (2) USB 2.0 ports (15) PS/2 mouse port (4) Headphone jack (16) PS/2 keyboard port (5) Microphone/line in jack (17) USB 2.
2 Installing and Customizing the Software If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. NOTE: If the computer was shipped with Windows Vista or Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form.
Downloading Microsoft Windows Updates 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. Once an Internet connection has been established, click the Start button. 3. Select the All Programs menu. 4. Click on the Windows Update link. In Windows Vista and Windows 7, the Windows Update screen appears. Click view available updates and make sure all critical updates are selected.
and the software installed in order to get the most from your PC. The software and image file names are: ● Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your PC Protecting the Software To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive.
3 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: 8 ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
● Enable or disable removable media boot ability. ● Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST). ● Replicate the system setup by saving system configuration information on a USB flash drive and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive).
Table 3-1 Computer Setup (F10) Utility (continued) 10 Power Table 3-5 Computer Setup—Power on page 18 Advanced Table 3-6 Computer Setup—Advanced on page 19 Chapter 3 Computer Setup (F10) Utility
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware, serial number, connector color, SMART, emulation type.
Table 3-3 Computer Setup—Storage (continued) Storage Options Removable Media Boot Enables/disables ability to boot the system from removable media. SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system. There are two supported options: AHCI and IDE. AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. See the Desktop Management Guide for more information.
Table 3-4 Computer Setup—Security (continued) USB Security Allows you to enable or disable groups of USB ports or individual USB ports: ● ● ● Front USB Ports ◦ USB Port 11 ◦ USB Port 12 Rear USB Ports ◦ USB Port 1 ◦ USB Port 3 ◦ USB Port 8 ◦ USB Port 9 ◦ USB Port 10 Accessory USB Ports ◦ USB Port 2 ◦ USB Port 4 ◦ USB Port 6 ◦ USB Port 7 Slot Security Allows you to disable or enable any PCI Express x16 or x1 slot Network Service Boot Enables/disables the computer’s ability to boo
Table 3-4 Computer Setup—Security (continued) System Security (some models: these options are hardware dependent) Data Execution Prevention (some models) (enable/disable) - Helps prevent operating system security breaches. PAVP (Models with Blu-ray drives) (disabled/min/max) - PAVP enables the Protected Audio Video Path in the Chipset. This may allow viewing of some protected high definition content that would otherwise be prohibited from playback.
Table 3-4 Computer Setup—Security (continued) Master Boot Record Security (Enable/Disable) Protects the master boot record from viruses or other corruption. Saves a copy of the current master boot record and allows you to restore the saved copy. Setup Security Level Provides a method to allow end-users limited access to change specified setup options, without having to know the Setup Password.
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Power Option Description OS Power Management ● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. ● Idle Power Savings—Extended/Normal.
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup—Advanced Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦ QuickBoot = Do not clear memory or perform a memory test. ◦ FullBoot = Memory test (count) on cold boot. Clears memory on all boots.
Table 3-6 Computer Setup—Advanced (continued) ◦ Clear Memory = No memory count on cold boot. Clears memory on all boots. ◦ FullBoot Every x Days = Memory count on 1st cold boot on or after the xth day. No more memory counts until 1st cold boot on or after x days. Clears memory on all boots. ● POST messages (enable/disable). Suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected.
Table 3-6 Computer Setup—Advanced (continued) Execute Memory Test (some models) Restarts the computer and executes the POST memory test/logging. BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. PCI Devices ● Lists currently installed PCI devices and their IRQ settings. ● Allows you to reconfigure IRQ settings for these devices or to disable them entirely. These settings have no effect under an ACPI-based operating system.
Table 3-6 Computer Setup—Advanced (continued) Management Devices The Management Devices menu will only be displayed in the Advanced menu when the BIOS detects multiple management options. This option is for installed NIC cards that support ASF or DASH. Use the Management Devices menu to select if the BIOS management operations will be through the embedded solution or one of the installed NIC cards. Management Operations Allows you to set: ● MEBx Setup Prompt (enable/disable).
4 Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 3.
SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.
5 Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.
● Keep electrostatic sensitive parts in their containers until they arrive at static-free stations. ● Place items on a grounded surface before removing them from their container. ● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.
Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwea
● Do not place computers so near each other that they are subject to each other’s re-circulated or preheated air. ● Keep liquids away from the computer and keyboard. ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine Care General Cleaning Safety Precautions 1. Never use solvents or flammable solutions to clean the computer. 2.
To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the Computer Case on page 29. When cleaning debris from under the keys, review all rules in General Cleaning Safety Precautions on page 29 before following these procedures: CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● Visible debris underneath or between the keys may be removed by vacuuming or shaking.
Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver) ● Phillips #2 screwdriver ● Diagnostics software ● HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamperresistant bits (Smart Cover FailSafe Key, PN 166527-002) Screws The screws used in the computer are not interchangeable.
● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to Electrostatic Discharge Information on page 26 ● Do not use excessive force when inserting a drive. ● Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers.
6 Illustrated parts catalog Computer major components Computer major components 33
Item Description Spare part number (1) System board 607818-001 (2) Heat sink assembly (thermal module) (includes replacement thermal material) MXM graphic interface not spared UMA graphic interface not spared Memory modules (PC3-10600, 1333-MHz; not illustrated) (3) (4) 4-GB 593896-001 2-GB 593895-001 Graphics card G210, 512 MB 621426-001 HD5570, 1 GB 628380-001 GFX, 1-GB 652164-001 TV tuner module For use in the United States 613990-001 For use in the Asia-Pacific region 621424-0
Item (8) (9) (10) Description Spare part number 802.11b/g/n 593897-001 802.
Item Description Spare part number * Tape, used to ground the WLAN antenna ) 643147-001 * Power control assembly 643151-001 * Bluetooth module 617047-001 * Optical drive board 643153-001 * Brightness board 643152-001 * Hood sensor board 643154-001 * Optical drive bezel 654297-001 * Remote control * * For use in North America 642086-001 For use in the Asia/Pacific and Latin American regions 642181-001 AC adapter (external) 180 W 618020-001 150 W 618019-001 Keyboard USB ●
Item * Description Spare part number ● Japan 665887-291 ● Latin America 665887-161 ● South Korea 665887-AD1 ● Taiwan 665887-AB1 ● Thailand 665887-281 Wireless for use in the United States 611376-003 Wireless, blue for use in the United States 647446-001 USB Smartcard for use in the United States 613463-003 Washable for use in the United States 613125-001 USB, mini for use in the United States 611375-003 Mouse (not illustrated) PS/2 optical 609250-001 USB, laser, jack black 57
Mass storage devices NOTE: Drive spare part kits do not include replacement brackets. Reuse the bracket from the existing drive.
Description Spare part number Cable, DisplayPort to HDMI 617450-001 Hard drive SATA cable 658144–001 Bluetooth/USB cable 643161-001 Sequential part number listing Spare part number Description 418950-001 Intel Core2 Duo E6700 processor (3.20-GHz, 2-MB L2 cache, 1066-MHz FSB) 444740-001 Mouse, USB, optical, carbon 466169-001 Intel Core2 Duo E8400 processor (3.00-GHz, 6-MB L2 cache, 1333-MHz FSB) 466170-001 Intel Core2 Duo E8500 processor (3.
40 Spare part number Description 611375-003 Keyboard, USB, mini, for use in the United States 611376-003 Keyboard, wireless, for use in the United States 613035-001 Intel Core2 Duo E5500 processor (2.
Spare part number Description 643144-001 Stand cover 643145-001 Power button cable 643146-001 Optical drive eject/brightness cable 643147-001 Tape, used to ground the WLAN antenna (not illustrated) 643148-001 Port cover 643149-001 Hood sensor cable 643150-001 Camera to MPCA cable 643151-001 Power control assembly 643152-001 Brightness board 643153-001 Optical drive board 643154-001 Hood sensor board 643155-001 Rear cover 643156-001 Postponement door (part of rear cover) 643157-00
42 Spare part number Description 662912-001 Bezel, display 665887-121 Keyboard, blue, French Canadian 665887-161 Keyboard, blue, Latin American Spanish 665887-201 Keyboard, blue, Brazil 665887-281 Keyboard, blue, Thailand 665887-291 Keyboard, blue, Japan 665887-371 Keyboard, blue, xxxxxx 665887-AA1 Keyboard, blue, People’s Republic of China 665887-AB1 Keyboard, blue, Taiwan 665887-AD1 Keyboard, blue, South Korea 665887-AR1 Keyboard, blue, international English 679217-001 Front beze
7 Removal and Replacement Procedures All-in One (AIO) Chassis The following sections provide information about disassembling various components of the HP Pro Allin-One. Preparing to Disassemble the Computer To avoid injury and equipment damage, always complete the following steps in order, when opening the HP Pro All-in-One. 1. Remove all media (CD, DVD, etc.) from the computer. 2. Shut down the computer. 3.
Small Rear Cover Description Spare part number Small rear cover 643144-001 The small rear cover is located above the stand. You must remove it to remove the drive cover. To remove the small rear cover: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2. At the slots in the top of the cover (1), pry the cover loose, and then lift it off the computer (2). Figure 7-1 Removing the small rear cover To replace the cover, reverse the removal procedures.
Port Cover Description Spare part number Port cover 643148-001 The port cover is located on the rear, bottom of the back of the computer. You must remove it to access the I/O panel on the back of the computer. To remove the port cover: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2. Remove the small rear cover (see Small Rear Cover on page 44). 3. Pull the port cover off the computer.
Stand Description Spare part number Stand 643141-001 The stand is secured with four screws. To remove the stand: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2. Remove the small rear cover (see Small Rear Cover on page 44). 3. Remove the port cover (see Port Cover on page 45). 4. In the order indicated by the numbers stamped into the stand bracket, remove the four Phillips screws (1) that secure the stand to the computer. 5.
Optical Drive NOTE: Optical drive spare part kits do not include a replacement bracket. Reuse the existing bracket.
4. Slide the drive cover off the computer. Figure 7-5 Removing the drive cover 5. Move the screw (1) that secures the drive to the computer. 6. Insert a tool into the slot (2) to push the drive out of the bay, and then slide the drive out of the computer (3).
7. If you need to remove the drive bracket from the drive, remove the two screws (1) that secure the bracket to the drive, and then remove the bracket from the drive (2). NOTE: Drive appearance may vary. Figure 7-7 Removing the optical drive bracket To install an optical drive, reverse the removal procedures.
Hard Drive NOTE: Hard drive spare parts kits do not include a replacement hard drive cage. Reuse the existing cage. Description Spare part number 1000-GB 621418-001 500-GB 621421-001 320-GB 621420-001 250-GB 621419-001 80-GB solid-state drive 607817-001 Drive cover 643142-001 The hard drive is located under the drive cover on the left side of the computer (when viewed from behind). The drive is secured with one captive screw and is housed in a removable cage.
4. Slide the drive cover off the computer. Figure 7-9 Removing the drive cover 5. Loosen the captive screw (1) that secures the drive to the computer. 6. Using the drive cage handle (2), slide the cage away from the computer, and then lift the drive out of the computer (3).
7. To remove the hard drive from the hard drive cage, remove the four Phillips screws that secure the drive to the cage (1), and then slide the drive out of the cage (2). Figure 7-11 Removing the hard drive from the hard drive cage To replace the hard drive, reverse the removal procedures.
Memory Description Spare part number 4 GB 593896-001 2 GB 593895-001 Memory cover 643143-001 Memory modules are located on the right side of the computer (when viewed from behind) under the memory cover. The computer has two memory slots. Figure 7-12 Memory location To remove a memory module: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2. Remove the small rear cover (see Small Rear Cover on page 44). 3.
4. Slide the memory cover off the computer. Figure 7-13 Removing the memory cover 5. Open both latches of the memory module socket (1), and remove the memory module from the socket (2). Figure 7-14 Removing the memory module NOTE: If you are removing both cards, you must remove the upper one before removing the lower one. To install a memory module, reverse the removal procedures.
Upper Rear Panel The upper rear panel is secured with three screws. Removing it allows access to the fans, heat sink, processor, and optional TV tuner. Figure 7-15 Upper rear panel location To remove the upper rear panel: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2. Remove the small rear cover (see Small Rear Cover on page 44). 3. Remove the port cover (see Port Cover on page 45). 4. Remove the stand (see Stand on page 46). 5.
7. Remove the three screws that secure the panel to the computer. Figure 7-16 Removing the upper rear panel 8. Lift the panel from the computer. To replace the panel, reverse the removal procedures.
Webcam Module Description Spare part number Webcam module 625254-001 Camera to MPCA cable 643150-001 The webcam module is located at the top of the computer. It is secured with two screws and has one connector. Figure 7-17 Webcam module location To remove the webcam module: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2. Remove the small rear cover (see Small Rear Cover on page 44). 3. Remove the port cover (see Port Cover on page 45). 4.
8. Remove the two screws that secure the webcam module to the computer. NOTE: Make note of grounding wire placement for proper installation later. Figure 7-18 Removing the webcam module 9. Lift the webcam module as much as the cable allows, and then disconnect the cable from the module. To install a webcam module, reverse the removal procedures.
Bluetooth Module Description Spare part number Bluetooth module 617047-001 Bluetooth/USB cable 643161-001 The Bluetooth module is located at the top of the computer to the right of the webcam module. The Bluetooth module is secured in a plastic holder and has one cable. Figure 7-19 Bluetooth module location To remove the Bluetooth module: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2. Remove the small rear cover (see Small Rear Cover on page 44).
10. Lift the Bluetooth module as much as the cable allows, remove the tape from the connector on the module (4), and then unplug the cable from the module. Figure 7-20 Removing the Bluetooth module To install a Bluetooth module, reverse the removal procedures.
Small Fan Description Spare part number Small fan 733734-001 The small fan is located on the right side of the computer near the memory modules. To remove the small fan: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2. Remove the small rear cover (see Small Rear Cover on page 44). 3. Remove the port cover (see Port Cover on page 45). 4. Remove the stand (see Stand on page 46). 5. Remove the drive cover (see Optical Drive on page 47). 6.
Heat Sink (Thermal Module) NOTE: The heat sinks (thermal modules) for MXM and UMA graphics are not spared. The heat sink is secured with nine screws. You do not have to remove the large fan to remove the heat sink. You have to remove the small fan to remove the heat sink. To remove the heat sink: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2. Remove the small rear cover (see Small Rear Cover on page 44). 3.
Processor Description Spare part number Intel Core2 Duo processors (include replacement thermal material) E8600, 6-MB cache, 3.33 GHz 497732-001 E8500, 6-MB cache, 3.16 GHz 466170-001 E8400, 6-MB cache, 3.00 GHz 466169-001 E7600, 3-MB cache, 3.06 GHz 573954-001 E7500, 3-MB cache, 2.93 GHz 531988-001 Intel Pentium processors (include replacement thermal material) E6700, 2-MB cache, 3.20 GHz 418950-001 E6600, 2-MB cache, 3.06 GHz 602070-001 E6500, 2-MB cache, 2.
11. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. CAUTION: The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections. To install a new processor: 1. Place the processor in its socket and close the retainer. 2.
Graphics Board Description Spare part number Graphics card, G210, 512 MB 621426-001 Graphics card, HD5570, 1 GB 628380-001 Graphics card, GFX, 1 GB 652164-001 The graphics board is located under the bottom part of the heat sink. You must remove the heat sink to remove the graphics board. The board is secured with two screws. Figure 7-23 Graphics board location To remove the graphics board: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2.
11. Rotate the outer side of the board upward (2), and then remove it at an angle (3). Figure 7-24 Removing the graphics board To install the graphics board, reverse the removal procedures. NOTE: Graphics boards are designed with a notch to prevent incorrect insertion.
Rear I/O Cover Description Spare part number Rear I/O cover 643160-001 The rear I/O cover is secured with two screws. Figure 7-25 Rear I/O cover location To remove the rear I/O cover: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2. Remove the small rear cover (see Small Rear Cover on page 44). 3. Remove the port cover (see Port Cover on page 45). 4. Remove the stand (see Stand on page 46). 5.
9. Lift the cover from the computer (2). Figure 7-26 Removing the rear I/O cover 10. Remove the cover from the computer. To replace the cover, reverse the removal procedures.
TV Tuner Module Description Spare part number HP TV tuner 613990-001 TV tuner module for use in the Asia-Pacific region 621424-001 TV tuner module for use in Hong Kong and the People’s Republic of China 621423-001 The TV tuner module is located on the right side of the computer just above the I/O panel. The module is secured with one screw and has one antenna. Figure 7-27 TV tuner location To remove the TV tuner module: 1.
10. Lift the module to a 45-degree angle, and then remove it from the system board (3). Figure 7-28 Removing the TV tuner module To install a TV tuner module, reverse the removal procedures. NOTE: TV tuner modules are designed with a notch to prevent incorrect insertion.
Cable Connector The cable connector is located toward the bottom, right side of the computer. It is secured with two screws and had one antenna cable that also connects to the TV tuner module. Figure 7-29 Cable connector location To remove the cable connector: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2. Remove the small rear cover (see Small Rear Cover on page 44). 3. Remove the port cover (see Port Cover on page 45). 4.
11. Lift the cable connector from the computer. Figure 7-30 Removing the cable connector To install the cable connector, reverse the removal procedures.
WLAN Module Description Spare part number WLAN module (802.11b/g/n) 593897-001 WLAN module (802.11a/b/g/n, 2x2) 652165-001 The WLAN module is located on the lower right side of the computer. The module is secured with one screw and has two connected antennas. Figure 7-31 WLAN module location To remove the WLAN module: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2. Remove the small rear cover (see Small Rear Cover on page 44). 3.
12. Lift the module to a 45-degree angle, and then remove it from the system board (3). Figure 7-32 Removing the WLAN module To install the WLAN module, reverse the removal procedures. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
Outer/Left Rear Panel The outer/left rear panel is secured with two screws. You must pry it off at the seams around the edges of the computer. To remove the outer/left rear panel: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2. Remove the small rear cover (see Small Rear Cover on page 44). 3. Remove the port cover (see Port Cover on page 45). 4. Remove the stand (see Stand on page 46). 5. Remove the drive cover (see Optical Drive on page 47). 6.
10. Using a wedge-type tool, insert the tool in the seams on the sides of the computer and work your way around, loosening the tabs that secure the front of the computer to the rear. Figure 7-34 Removing the outer/left rear panel 11. Remove the panel from the computer. To replace the panel, reverse the removal procedures.
Display Control Board Description Spare part number Display control board (brightness board) 643152-001 The display control board is mounted on its side on the left side of the computer. It is secured with two screws and has one connector. Figure 7-35 Display control board location To remove the display control board: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2. Remove the small rear cover (see Small Rear Cover on page 44). 3.
11. Disconnect the cable from the board (2). NOTE: Be careful not to damage the cable when disconnecting it from the board. Do not pull on the wires. Figure 7-36 Removing the display control board 12. Remove the board from the computer. To install the display control board, reverse the removal procedures.
Power Button Board The power button board is located on the bottom left side of the computer. It is secured with three screws and has two connectors. The power button cable is available using spare part number 643145-001. Figure 7-37 Power button board location To remove the power button board: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2. Remove the small rear cover (see Small Rear Cover on page 44). 3.
11. Lift the board as far as the cables allow, and then disconnect the two cables from the board (3). NOTE: Be careful not to damage the cables when disconnecting them from the board. Do not pull on the wires. Figure 7-38 Removing the power button board 12. Remove the board from the computer. To install the power button board, reverse the removal procedures.
Inverter Board The inverter board is located on the left side of the computer. It is secured with two screws and has three connectors. The inverter power cable is available using spare part number 643158-001. Figure 7-39 Inverter board location To remove the inverter board: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2. Remove the small rear cover (see Small Rear Cover on page 44). 3. Remove the port cover (see Port Cover on page 45). 4.
11. Disconnect the three cables from the board (2). NOTE: Be careful not to damage the cables when disconnecting them from the board. Do not pull on the wires. Figure 7-40 Removing the inverter board 12. Remove the inverter board from the computer. To install the inverter board, reverse the removal procedures.
Optical Drive Connector Board Description Spare part number Optical drive connector board 643153-001 Optical drive SATA cable 643159-001 Optical drive eject/brightness cable 643146-001 The optical drive connector board is located near the bottom left side of the fan sink. It is secured by two screws and has one connector. Figure 7-41 Optical drive connector board location To remove the optical drive connector board: 1.
11. Lift the board to gain easier access to the connector, and then disconnect the cable from the board (2). NOTE: Be careful not to damage the cable when disconnecting it from the board. Do not pull on the wires. Figure 7-42 Removing the optical drive connector board 12. Remove the board from the computer. To install the optical drive connector board, reverse the removal procedures.
Hood Sensor Description Spare part number Hood sensor board 643154-001 Hood sensor cable 643149-001 The hood sensor is located just below the fan sink. It is secured with one screw and has one connector. Figure 7-43 Hood sensor location To remove the hood sensor: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2. Remove the small rear cover (see Small Rear Cover on page 44). 3. Remove the port cover (see Port Cover on page 45). 4.
11. Lift the connector end of the hood sensor, slide the sensor at an angle toward the large fan to remove it from the tab in the holder, and then remove the sensor from the computer (3). NOTE: Be careful not to damage the cable when disconnecting it from the connector. Do not pull on the wires. Figure 7-44 Removing the hood sensor To install the hood sensor, reverse the removal procedures.
Hard Drive Connector Description Spare part number Hard drive connector cable 658144-001 The hard drive connector is located near the middle of the computer, below the fan. It is secured with two screws and has two connectors. The cables are routed under the metal casing to the system board connectors. Figure 7-45 Hard drive connector location To remove the hard drive connector: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2.
12. Remove the tape that secures the power cable to the computer, and then pull the cables through the metal casing (3). Figure 7-46 Removing the hard drive connector 13. Remove the hard drive connector from the computer. To install the hard drive connector, reverse the removal procedures.
Fan Description Spare part number Fan 644381-001 The fan is located near the top of the computer. It is secured with three screws. Figure 7-47 Fan location To remove the fan: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2. Remove the small rear cover (see Small Rear Cover on page 44). 3. Remove the port cover (see Port Cover on page 45). 4. Remove the stand (see Stand on page 46). 5. Remove the drive cover (see Optical Drive on page 47). 6.
11. Remove the three screws that secure the fan to the computer. Figure 7-48 Removing the fan 12. Lift the fan from the computer. To install the fan, reverse the removal procedures.
Speakers Description Spare part number Speaker, left 644382-001 Speaker, right 644383-001 The speakers are located at the bottom of the computer. Two separate speakers are each secured by two screws. The left speaker connects to the right speaker, and the right speaker connects to the system board. Figure 7-49 Speaker location To remove the speakers: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2.
10. Remove two screws that secure each speaker to the computer. NOTE: Make note of grounding wire placement for proper installation later. Figure 7-50 Removing the speakers 11. Remove the tape that secures the speaker wires to the computer. 12. Disconnect the speaker cable from the system board connector. NOTE: The speakers can be disconnected from each other. The right speaker connects to the system board. To install the speakers, reverse the removal procedures.
12. Remove the seven screws that secure the shield to the computer. NOTE: Ground cables for the inverter, speaker, and webcam module (circled in yellow in the image) are secured by system board shield screws. If you previously removed these components, these screws have already been removed. Figure 7-51 Removing the system board shield 13. Lift the shield from the computer. To install the system board shield, reverse the removal procedures.
System Board Description Spare part number System board 607818-001 The system board is located on the upper right side of the computer (when viewed from the rear). It is secured with nine screws. Figure 7-52 System board location To remove the system board: 1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). 2. Remove the small rear cover (see Small Rear Cover on page 44). 3. Remove the port cover (see Port Cover on page 45). 4.
14. Remove the WLAN module (see WLAN Module on page 73). 15. Remove the fan (see Fan on page 89). 16. Remove the graphics board (see Graphics Board on page 65). 17. Remove the system board shield (see System Board Shield on page 92). 18. Disconnect all cables from the system board, noting their location for reinstallation. 19. Remove the nine screws (circled in image) that secure the system board to the computer. 20.
Display Panel NOTE: All display panel spare parts include cable and inverter. Display panel spare parts do not include the front bezel. Description Spare part number Display panel, 21.5-inch, non-glare, AUO (includes cable and inverter; does not include bezel) 633225-001 Display panel, 21.5-inch, CMO (includes cable and inverter; does not include bezel) 657230-001 Display panel, 21.
19. Remove the 15 screws that secure the display panel. The number of screws per side is as follows: ● Top: 4 screws ● Bottom: 5 screws ● Left: 3 screws ● Right: 3 screws 20. Lift the display panel from the computer. Figure 7-54 Removing the display panel To install a display panel, reverse the removal procedures.
A POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message.
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table A-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Verify the correct ROM. 2.
Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.
Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 301-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. 1. Reconnect keyboard with computer turned off. 2. Replace the system board. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3.
Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.) 1. Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable.
Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4.
Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2219-USB Key Provisioning file has invalid header identifier Provisioning file contained on the USB key has been corrupted or is not a valid version for the current ME firmware. 1. Recreate the provisioning file using third party management console software. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version.
Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. Parity Check 2 Parity RAM failure or a PCI/PCIe device is asserting a SERR#. Run Computer Setup and Diagnostic utilities.
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 4 Power failure (power supply is overloaded). 1. Open the hood and ensure the 4 or 6-wire power supply cable is seated into the connector on the system board. 2.
Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued) 108 Activity Beeps Possible Cause Recommended Action Red Power LED flashes eight times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 8 Invalid ROM based on bad checksum. 1. Reflash the system ROM with the latest BIOS image. 2. Replace the system board. Red Power LED flashes nine times, once every second, followed by a two second pause.
Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes eleven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 11 The current processor does not support a feature previously enabled on this system. 1. Install a TXT capable processor. 2. Disable TXT in the Computer Setup (F10) utility. 3. Reinstall the original processor.
B Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced.
Headphone Connector and Icon (1/8” miniphone) Pin Signal 1 (Tip) Audio_left 2 (Ring) Power_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground Line-in Audio Connector and Icon (1/8” miniphone) Line-out Audio Connector and Icon (1/8” miniphone) Headphone 111
C Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
D Specifications All-in One Models Table D-1 Specifications Desktop Dimensions Height 16.9 in 42.9 cm Width 21.5 in 54.6 cm Depth 2.6 in 6.6 cm Approximate Weight 18.2 lb 8.
Index A AC adapter spare part numbers 36, 40 audible codes 106 B battery disposal 32 beep codes 106 bezel, display spare part number blower spare part number Bluetooth module removing 59 spare part number booting options Full Boot 98 Quick Boot 98 brightness board spare part number 35 35, 41 36, 40 36, 41 C cable connector removing 71 cable pinouts SATA data 23 cable, hard drive spare part number 39, 41 cables, spare part numbers 38 cautions AC power 25 cables 31 electrostatic discharge 26 keyboard cle
I I/O panel removing 67 inverter spare part number 35, 41 inverter board removing 81 K keyboard cleaning 29 spare part numbers 36 L LEDs blinking power 106 blinking PS/2 keyboard 106 line-in audio pin assignments 111 line-out audio pin assignments 111 M mass storage devices, spare part numbers 38 memory cover spare part number 35, 40 memory module removing 53 spare part numbers 34, 39 microphone pin assignments 110 mouse cleaning 30 spare part numbers 37 N numeric error codes 99 O opening the computer 43
static electricity 26 system board removing 94 SATA connectors 23 spare part numbers 34, 39 system board shield removing 92 T tamper-proof screws tool 31 tape for WLAN antenna, spare part number 36, 41 temperature control 28 thermal module removing 62 thermal module, spare part number 34 tools, servicing 31 Torx T15 screwdriver 31 TV tuner module removing 69 spare part number 34, 40 U upper rear panel removing 55 USB pin assignments 110 V ventilation, proper 28 W webcam module removing 57 spare part numbe
