R EFERENCE G UIDE Compaq Armada 1700 Family of Personal Computers Compaq Armada SB Family of Personal Computers 316216t2.
Notice The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.
CONTENTS preface USING THIS GUIDE chapter 1 GETTING STARTED Unpacking the Computer .................................................................1-1 Setting Up the Computer..................................................................1-2 Charging the Battery Pack for the First Time .............................1-2 Connecting the Power Cord.........................................................1-3 Opening the Computer.................................................................
Using Hotkeys.................................................................................. 3-5 Embedded Numeric Keypad............................................................ 3-7 User Programmable Keys ................................................................ 3-8 Assigning the User-Programmable Keys .................................... 3-9 Unassigning the User-Programmable Keys .............................. 3-10 Adding Schemes.................................................................
Restarting the Computer ..................................................................5-2 Disconnecting the Computer from External Power........................5-3 Managing Power ..............................................................................5-3 Using Power Properties....................................................................5-5 Setting the Battery Conservation Level ...........................................5-5 Using Advanced Power Management....................................
Connecting the Modem.................................................................... 7-2 Understanding How the Modem Works.......................................... 7-2 Changing the Country Selection ................................................. 7-3 Software Overview .......................................................................... 7-4 Modem Defaults............................................................................... 7-5 Understanding Result Codes.................................
chapter 9 USING PC C ARDS PC Card Types..................................................................................9-1 Inserting a PC Card ..........................................................................9-1 Removing a PC Card........................................................................9-3 PC Card Device Drivers...................................................................9-4 Changing PC Card Settings..............................................................
chapter 13 SECURITY FEATURES Types of Security ........................................................................... 13-1 Using the Cable Lock .................................................................... 13-2 Using Passwords Properties........................................................... 13-3 Using the Power-On Password ...................................................... 13-3 Establishing the Power-On Password .......................................
chapter 15 COMPUTER SETUP AND DIAGNOSTICS UTILITIES Computer Setup Overview.............................................................15-1 Running Computer Setup ..........................................................15-2 Exiting Computer Setup ............................................................15-3 Using Compaq Utilities..................................................................15-3 Running Compaq Diagnostics .......................................................
Power Cords.....................................................................................B-5 Laser Safety......................................................................................B-5 CDRH Regulations......................................................................B-6 Modems............................................................................................B-6 appendix C ELECTROSTATIC DISCHARGE Preventing Electrostatic Discharge................................................
preface U SING T HIS G UIDE Some or all of the following format conventions are used in this guide to distinguish elements of text: ■ Names of keys are shown in bold type as they appear on the keyboard, for example, Ctrl, Backspace, Tab. ■ Keys that you should press at the same time are represented by the key names and the plus (+) symbol, for example, Ctrl+Alt+Delete. ■ Commands are presented in lowercase, bold type as shown here: install or a:\install.
chapter 1 G ETTING S TARTED Unpacking the Computer Contents of the Computer Box You should have the following items in the packing box: 1 Computer (includes battery pack already installed) 2 Power cord 3 Modem cable (with internal modem models) Items not illustrated vary by model and geographical region: ■ Owner Registration Card ■ Warranty and service information ■ Printed documentation about the computer Getting Started 1-1 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Carey Gregg Saved by: Joh
Setting Up the Computer Before you set up the computer for the first time, ensure that ■ The computer is using AC power. ■ The computer is not docked in a docking station. ! WARNING: It is in your best interest to set up a comfortable and healthful workstation. Misuse of your personal computer or failure to establish a safe and comfortable workstation could result in discomfort or serious injury. Consult your Safety &Comfort Guide for more information.
Connecting the Power Cord 1. Place the computer on a flat surface near an electrical outlet. 2. Plug the power cord into the power connector on the rear panel of the computer 1, then into the electrical outlet 2. Connecting the Power Cord ! WARNING: To reduce the risk of personal injury, electric shock, fire, or damage to the equipment: ■ Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Opening the Computer Slide forward the display release latches 1 on the left and right sides of the display, then raise the display 2 to a comfortable viewing angle. Opening the Computer Adjusting the Keyboard To elevate the back of the keyboard to a more comfortable typing position, open the tilt feet on the bottom of the computer until they lock into place. Close to return to the horizontal position.
Turning On the Computer Slide the power switch 1 to turn on the computer. The power/suspend light 2 indicates the computer is on. Turning On the Computer Setting Up the Software When you begin software setup, online instructions guide you through the setup process. IMPORTANT: After you begin software setup, you must complete the entire process, which may require up to 20 minutes. Make sure the computer is plugged in for this process to ensure that software setup is uninterrupted.
Operating the Computer During Setup ■ To move around the screen while making selections and entering information: ❐ press the Tab key, ❐ press the cursor (arrow) keys, or ❐ use the touchpad built into the computer keyboard. ■ To save your selections, press the Enter key or press one of the touchpad buttons below the touchpad on the computer keyboard. ■ To restore the screen if it is cleared by the screen saver during a period of keyboard and touchpad inactivity, press the Shift key.
Removing the Operating System A Microsoft Windows operating system is preinstalled on the computer. Compaq has enhanced the preinstalled version of this operating system to provide you with additional software features and increased computer functionality. Before deleting the operating system preinstalled on the computer, please read the following caution: CAUTION: ■ ■ ■ Compaq strongly recommends the user not replace the preinstalled version of this operating system with a retail version.
Completing Setup Compaq recommends that you: ■ Register the computer. ■ Locate the Compaq online resources, such as the online Reference Guide and the online Safety & Comfort Guide. Registering the Computer Be sure to register the computer according to the instructions on the Owner Registration Card included with the computer. Locating Online Resources For your convenience, all information contained in this Reference Guide is available online.
chapter 2 T AKING A L OOK A T T HE C OMPUTER Front Components Front Components Component Function Display Lid switch The computer screen and the hardware in which it is enclosed. Blanks the screen if the display is closed and the computer is still on. Continued Taking A Look At The Computer 2-1 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Carey Gregg Saved by: Johnnie Abercrombie Saved date: 09/25/98 10:43 AM Pages: 8 Words: 705 Template: c:\kmosby\templates\ref.
Front Components Continued Component Function Stereo speakers Built-in speakers for high-quality stereo sound and a multimedia sound system. MultiBay A multifunction device compartment that accepts a diskette drive, LS-120 diskette drive, Zip drive, second battery pack, or second hard drive. Optical Disc Bay Dedicated bay which houses either a CD-ROM drive or DVD-ROM drive. For those models without a factoryinstalled CD-ROM drive, you can easily upgrade to a CD-ROM drive or DVD-ROM drive.
Left Side Components Left Side Components Component Function Cable lock Accepts an anti-theft cable that secures the computer to a fixed object. Speaker/headphone line- Connects stereo speakers, out jack headphones, or headset. Microphone line-in jack Connects an external mono microphone. Volume control (up) Increases volume to the built-in speakers, to external speakers, or to headphones plugged into the stereo speaker/headphone jack on the computer.
Right Side Components Right Side Components Component Function Base reflex speaker port Allows airflow to and from the internal stereo speakers. PC Card eject button Ejects PC Cards from the PC Card slots. PC Card slots Slots that support Type II or Type III PC Cards, such as modem, hard drive, or network cards. These slots accept 16-bit PC Cards as well as 32-bit PC Cards.
Rear Components Rear Components Component Function Parallel connector Serial connector Infrared port External monitor connector AC power connector Docking connector Cooling fan Connects an optional parallel device such as a printer. Connects an optional external serial device such as a mouse or printer. Allows wireless communications between the computer and another infrared-equipped device using an infrared light beam. Available on specific models.
Bottom Components Bottom Components Component Function Modem compartment Provides access to the internal modem. The modem is available on selected models and as an option for other models. Hard drive compartment Provides access to the internal hard drive. A security screw prevents unauthorized access to the hard drive. Use a standard screwdriver to remove the screw.
Status Indicator Lights There are five lights located above the keyboard which indicate system operations and status. These include: Status Indicator Lights Light Function Hard drive/CD-ROM drive access indicator Turns on when the hard drive, optional CD-ROM drive, or optional DVD-ROM drive is accessed. Diskette drive access indicator Turns on when a device in the MultiBay is accessed. Num Lock Turns on when the embedded numeric keypad is active.
chapter 3 U SING T HE K EYBOARD A ND T OUCHPAD Keyboard Components Keyboard Components Component Lid switch Programmable keys Function Blanks the screen if the display is closed and the computer is still on. Assign and launch frequently used applications and documents. Continued Using The Keyboard And Touchpad 3-1 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Carey Gregg Saved by: Jessica Gilbert Saved date: 09/28/98 4:28 PM Pages: 14 Words: 1651 Template: c:\kmosby\templates\ref.
Keyboard Components Continued Component Function Suspend button Initiates and exits Suspend. Turns on the computer if it is in Suspend. When used with the Fn key on the computer, the Suspend button initiates Hibernation. Power switch Slides to turn the computer on or off. While working in Windows, click Start, Shut Down to exit the operating system and turn off the computer.
Special Keys Special Keys Key (s) Function Function keys Enter various commands in a program, depending on the program being used. Delete key Deletes characters or selected text. Num Lock key Activates the embedded numeric keypad, a section of the keyboard used for numeric functions, by pressing the Fn + Num Lock keys. Enter key Signals the end of input or the end of a paragraph. To complete a command you must type or select the command then press the Enter key.
Special Keys Continued Key (s) Function Shift keys Toggle between uppercase character typing and lowercase character typing. The Shift key can also be used in combination with the Function keys for various commands. Cursor keys Move cursor left, right, up, and down. Alt keys Enter commands when used in combination with other keys enters commands. For example, to switch between open applications Microsoft Windows, press Alt+Tab. To close an application, press Alt+F4.
Using Hotkeys Hotkeys are keys that simplify the performance of special computer operations. The special hotkey functions are activated by pressing the Fn key and the associated function key. The function keys work as normally defined by application software when they are not used in conjunction with the Fn key. Hotkey Quick Reference Function Hotkeys Return to Original State Moves the Hotkey popup window location.
Hotkey Quick Reference Continued Function Hotkeys Return to Original State Adjusts display contrast. Not applicable Fn+F9 on active matrix displays. Fn+F9 Adjusts display brightness. Fn+F10 Fn+F10 Enables and disables the embedded numeric keypad. See “Embedded Numeric Keypad”, in this chapter. Fn+Num Lk Fn+Num Lk Initiates Hibernation (Windows 95 and Windows NT only). See Chapter 5 for more information on using Hibernation.
Embedded Numeric Keypad The embedded numeric keypad is a section of the computer keyboard that converts to a numeric keypad when the number lock function is enabled. Embedded Numeric Keypad Press the Fn+Num Lk hotkeys to: ■ Enable the embedded numeric keypad (Num Lk light turns on). ■ Disable the embedded numeric keypad (Num Lk light turns off). With the number lock function on (enabled): ■ Press Fn to type lowercase letters. ■ Press Fn+Shift to type uppercase letters.
User Programmable Keys You can set the four user-programmable keys to bring up a document or emulate the Microsoft Windows and Application Logo Keys. Programmable Keys By assigning schemes to the programmable keys, you can create multiple sets of key assignments tailored to your own needs or to accommodate more than one user. To assign the programmable keys and create schemes, see "Assigning the User-Programmable Keys" in this chapter.
Assigning the User-Programmable Keys To assign or reassign a programmable key: 1. Access the Programmable Keys utility by clicking Start Æ Settings Æ Control Panel Æ Keyboard Æ Programmable Keys. 2. Select the current scheme programmable key you wish to assign or reassign by clicking its button in the Key Assignments group box. NOTE: To access a larger number of programs, place a check in the Show Advanced Options check box. This changes the Assign button to the Browse button.
Unassigning the User-Programmable Keys 1. To remove a programmable key assignment: 2. Access the Programmable Keys utility by clicking Start Æ Settings Æ Control Panel Æ Keyboard Æ Programmable Keys. 3. Select the programmable key you wish to unassign by clicking the appropriate radio button in the Key Assignments group box. NOTE: To unassign keys in other than the current scheme, place a check in the Show Advanced Options checkbox and select a different scheme.
Removing Schemes To remove a scheme: 1. Access the Programmable Keys utility by clicking Start Æ Settings Æ Control Panel Æ Keyboard Æ Programmable Keys. 2. Ensure that the Show Advanced Options checkbox is checked. 3. Select the scheme in the Scheme box that you want to delete. To view a different scheme, select a scheme from the dropdown list. NOTE: The Default scheme is not removable. 4. Click the Remove button. 5. Click OK to exit the utility.
Using the Touchpad To operate the touchpad, move your finger across the touchpad surface 1 to control cursor movement. Press the left 2 and right buttons 3 below the touchpad to select items, much like using the left and right mouse buttons. Touchpad and Touchpad Buttons You can also single- and double-tap the touchpad to select and activate items, as well as use the touchpad to drag objects across the screen.
Customizing the Touchpad Controls Access the Mouse utility by clicking Start Æ Settings Æ Control Panel Æ double-click Mouse Æ. Then you may: ■ Customize the way the touchpad controls the pointer. ■ Control the pointer motion. Cleaning the Touchpad To clean the touchpad: 1. Turn off the computer. 2. Remove the battery pack and disconnect the power cord. 3. Wipe the touchpad with a clean, dry cloth.
chapter 4 U SING B ATTERY P ACKS Learning About Battery Packs The computer accommodates up to two rechargeable battery packs at one time. Battery packs are supported in the: ■ Battery bay in the computer (primary battery pack) ■ MultiBay in the computer (secondary battery pack) With the computer turned off, each battery pack will recharge in less than two hours. With the computer turned on, each battery pack will recharge in less than five hours.
! ! WARNING: Your computer contains a Lithium Ion battery pack. There is a risk of fire and burns if the battery pack is not handled properly. Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Do not expose to temperatures higher than 60qC. Replace only with the Compaq spare designated for this product. WARNING: Batteries/battery packs and accumulators should not be disposed of with general household waste.
NOTE: The battery charge light is the right light on the front of the computer. It turns on (solid) when a battery pack (in the battery bay or MultiBay) is charging. It turns off when fully charged. It blinks in a low-battery condition. When the battery charge light turns off, the battery packs are fully charged. Using the Battery Gauge Press the Fn+F8 hotkeys to show the status of the battery pack(s). Two numbered boxes indicate the status of each installed battery pack.
Ensuring Battery Gauge Accuracy The built-in battery gauge, which displays the amount of charge remaining, is precalibrated for accuracy. To ensure continued battery gauge accuracy and to maximize battery operating time: ■ Fully charge the battery pack before the first time you use it. ■ Allow the battery pack to completely charge before removing external power from the computer, convenience base, or battery charger.
Resolving a Low Battery Condition by Connecting the Power Cord 1. Connect the small end of the power cord to the AC power connector. 2. Insert the wall plug of the power cord into an electrical outlet. Resolving a Low-Battery Condition with a Charged Battery Pack CAUTION: If you are removing the battery pack while the computer is on, you can prevent loss of information by initiating Hibernation before removing the battery pack. Stop working and save your work immediately.
Inserting and Removing Battery Packs Removing the Battery Pack from the Battery Bay CAUTION: If this is the only battery pack in the computer, initiate Hibernation or connect the computer to external power before removing the battery. To remove the battery pack from the battery bay: 1. Pull down the battery release lever n to release the battery pack. 2. Remove the battery pack from the battery bay.
Inserting the Battery Pack into the Battery Bay CAUTION: If this is the only battery pack in the computer, initiate Hibernation or connect the computer to external power before removing the battery. Insert a battery pack into the battery bay with the large label on the battery pack facing up and the battery contacts facing in. Push the battery pack into the battery bay until it is firmly seated.
The recommended storage temperature range is from 32°F to 104°F (0°C to 40°C). However, batteries can be stored at 32°F to 140°F (0°C to 60°C) for up to 30 days. CAUTION: To prevent damage to a battery pack, do not expose it to high temperatures for extended periods of time. Maximizing Battery Pack Life Battery pack operating time varies depending on the system components, options, and applications used.
■ ■ Store the battery pack in a cool, dry place when it is not in use. High temperatures cause a battery pack to lose its charge more quickly and reduce battery pack life. For more information on storing battery packs, see "Storing Battery Packs" in this chapter. Format diskettes while using external power when possible. (Formatting diskettes increases the drain on a battery pack.
Beeps with a Blinking Power/Suspend Light When the computer beeps while the Power/Suspend light is blinking, the computer has initiated Suspend. See Chapter 5 for more information on using Suspend. NOTE: When the computer is in Suspend and a low battery condition occurs, pressing the power button or suspend button will NOT exit Suspend. Connect the computer to AC power until a fully charged battery is available.
chapter 5 C OMPUTER P OWER AND P OWER M ANAGEMENT IMPORTANT: If you are running Windows 98, several power conservation features described in this chapter will be disabled. For more information on power management under Windows 98, refer to the section "Using ACPI Power Control" in this chapter. Leaving On the Computer When the computer is left on for extended periods, such as overnight, you may want to initiate Suspend to conserve power.
If you use the computer frequently and want "instant-on" convenience, you do not have to turn off the computer. Simply initiate Suspend when the computer is not in use. With a fully charged battery pack, the computer can be left in Suspend up to several days, depending on your hardware configuration. If you want to charge a battery pack while you are not using the computer, connect the computer to external power and turn it off.
Disconnecting the Computer from External Power When the computer does not contain a charged battery pack, save your work and turn off the computer before disconnecting it from external power. When a charged battery pack is in the computer, you do not need to turn off the computer before disconnecting it from external power. The computer automatically switches to battery power.
Use the following table to view or change power management settings. If You Want To: Click This Tab in Power Properties: Show Suspend on the Start menu Power + Advanced button Show battery gauge on the taskbar Power (Windows 95 only) Set battery conservation levels; enable/disable warning beeps; set timeouts Battery Conservation Settings Select Hibernation settings Hibernation Enable/disable Energy Saver AC Energy Saver (Windows NT 4.
Using Power Properties Power Properties allows you to control how AC and battery power are used in the computer. To access Power Properties, click Start Æ Control Panel Æ double-click Power Æ Power Properties.
You can set the battery conservation level one of two ways: ■ Setting the Battery Conservation Level with Hotkeys: Choose a preset level of battery conservation by pressing Fn+F7. If you select None (Drain), it remains in effect until you change it. ■ Using Power Properties: Change the default levels of battery conservation through the Battery Conservation Settings tab in Power Properties (click Start Æ Control Panel Æ double-click Power Æ Power Properties).
Using Hibernation Hibernation is a safeguard feature that saves your information when the computer reaches a low battery condition while it is left unattended. When your computer hibernates, all the information in system memory is saved to the hard disk and the power to the computer is turned off. When you turn on the computer, your information returns to the screen at the point where Hibernation initiated. Hibernation behaves like a bookmark, and none of your information is lost.
In Windows 95, you can initiate Hibernation by pressing Fn + Suspend button at any time and from within any application. System-initiated Hibernation takes place under the following conditions: ■ when the computer is on and unattended, and a critical low battery condition occurs. ■ when the computer is in Suspend, and a critical low battery condition occurs. Exiting Hibernation To exit hibernation and resume work: 1. Install a fully charged battery pack or connect to an external power source. 2.
Suspend is initiated in one of three ways: ■ Automatically—when a predefined timeout has been reached. You can define the Suspend timeout period through the Battery Conservation Settings tab in Power Properties (click Start Æ Control Panel Æ double-click Power Æ Power Properties). ■ Manually—by pressing the Suspend button on the computer. ■ Manually—by clicking Suspend from the Windows Start menu.
Identifying a Suspend Condition When Suspend initiates, the following occurs: ■ the computer beeps twice. ■ the screen blanks. ■ the power/suspend light blinks. NOTE: If a low battery condition occurs while the computer is in Suspend, the system initiates Hibernation and will not resume until a power source becomes available. Initiating Suspend Suspend can be initiated either by you or by the system. ■ System-initiated Suspend occurs: ❏ after a predetermined period of system inactivity.
Using Timeouts Timeouts are specified periods of system or component inactivity. Timeouts work with battery conservation to conserve power. When a timeout period has expired, battery conservation shuts down the system or components in order to save power. For example, the hard disk idle default timeout is two minutes. Therefore, if an application does not access information on the hard disk in less than two minutes, the hard disk shuts down until it is accessed again.
Setting the Screen Saver In Windows 95, the screen save timeout is the amount of time that the system can be idle before a screen saving utility initiates. For example, if you want the screen saver to initiate after five minutes of computer nonuse, set the screen save timeout value to five minutes. If you want the screen to go blank after the specified period, select Blank Screen. To customize the screen save timeout value for your computer: 1.
chapter 6 W ORKING WITH R EMOVABLE D RIVES AND D EVICE B AYS Bay Configuration The three computer bays support standard as well as optional devices. Some devices can be hot plugged, while others must be inserted after the computer has been turned off.
Caring for Removable Drives Removable drives such as the hard drive, the CD-ROM or DVD drive, diskette drive, LS-120 drive, and Zip Drive are fragile computer components that must be handled with care. CAUTION: To prevent damage to the computer or removable drive or to prevent loss of information, observe the following precautions. ■ ■ ■ ■ ■ ■ ■ ■ ■ Back up the information on a hard drive before removing it.
Using the Diskette Drive Selecting Diskettes The diskette drive, which is housed in the computer MultiBay, reads and writes information onto a 3.5-inch diskette. The MultiBay also accommodates an optional LS-120 Drive or Zip Drive. Each drive accepts the following diskettes: Type of Drive Diskettes accepted Diskette Drive 1.44-MB high-density (HD) 720-Kbyte double-density (DD) 1.2-MB Japanese format LS-120 Drive 120-MB SuperDisk 1.
Using the CD-ROM Drive Inserting a Compact Disc into the CD-ROM Drive 1. Turn on the computer. 2. Press the eject button on the bezel of the CD-ROM drive to release the CD loading tray. 3. Slowly pull out the CD loading tray until it is fully extended. 4. Remove the CD from its protective case and place it in the CD loading tray, label side up. Handle the CD by the edges, not by the flat surfaces. 5. Push lightly on the bezel of the CD loading tray to close it.
Manually Ejecting a Compact Disc If a compact disc becomes lodged in the CD-ROM drive, remove it by using the following steps: 1. Insert a paper clip or similar thin metal rod into the manual release hole on the front bezel of the CD-ROM drive. Press firmly. 2. Slowly pull the tray out from the drive until it is fully extended. 3. Remove the compact disc. Manually ejecting a compact disc Using the DVD-ROM Drive The standard configuration of the DVD-ROM drive is for enhanced data storage.
MultiBay Devices The MultiBay supports a diskette drive, LS-120 drive, Zip Drive, second battery pack, or second hard drive. CAUTION: Some but not all MultiBay devices can be hot plugged. Refer to "Bay Configuration" in this chapter to determine if the computer must be on or off before inserting or removing MultiBay devices. This helps protect the computer or the device from damage, or data loss. Electrostatic discharge can damage electronic components.
Removing Devices from the MultiBay To remove a supported device from the computer MultiBay: 1. If your device is not hot-pluggable, turn off the computer. 2. Press the MultiBay release lever 1 to release the device. IMPORTANT: A second hard drive must be installed in a hard drive adapter before it is inserted into the MultiBay. When removing a second hard drive, first remove the adapter from the MultiBay, then remove the hard drive from the adapter. 3.
chapter 7 U SING THE I NTERNAL M ODEM Modem Overview The internal modem comes built into some models and is an option for other models. It provides data communications and fax functionality for applications running under Windows 95, Windows 98, and Window NT 4.0. Preloaded software drivers are required for modem operation and allow the modem to easily communicate with software applications. The internal modem supports standard analog modem communication protocols (for speeds up to 33.
Connecting the Modem To connect the modem to a standard telephone wall jack: ! WARNING: To reduce the risk of electrical shock, always ensure that the modem line is disconnected from the telephone network when opening the equipments enclosure. 1. Connect one end of the modem cable into the RJ-11 jack on the right side of the computer. IMPORTANT: The internal modem uses a universal DAA (Direct Access Arrangement) that supports multiple countries.
After setting up your software, you are ready to start using your modem. In most cases, if you are using communications and fax software, the modem will be controlled by the software and you will not need to use the AT command set. Simply select the internal modem as the preferred communication device in your application. NOTE: The maximum connection speed on a call is determined by the speed of the slowest modem on the connection.
If you are running Windows NT: 1. Click Start Æ Settings Æ Control Panel Æ double-click the CSA Control Panel 2. Select the country from the List of Countries. 3. If you are traveling, click the Change Country button. While traveling, you will be asked to confirm this setting at each reboot. If you have permanently relocated to the country, click the Home Country button, then click the Change Country button. 4. Click Yes to confirm. 5. Click Yes to restart your computer.
Modem Defaults Some data or fax communications software prompts you for specific information about the model of modem you are using. In this case, if the internal modem is not available as a choice, select one of the following modems: Compaq Modem or Hayes Compatible. NOTE: Choosing another modem does not affect the actual connection speed of the modem. Use the following information if required for modem setup: Modem Defaults COM port setting COM2 DCE Speed 56 Kbps DTE Speed 115.
Modem Result Codes Numeric Code Result Code Definition 0 OK Command line executed 1 CONNECT Modem connected to line 2 RING Ring signal detected 3 NO CARRIER Carrier signal lost or not detected 4 ERROR Invalid command 5 CONNECT 1200 Connected at 1200 bps 6 NO DIAL TONE No dial tone detected 7 BUSY Busy signal detected 8 NO ANSWER No "quiet" answer 88 DELAYED Delay for the dialed number 10 CONNECT 2400 Connection at 2400 bps 11 CONNECT 4800 Connection at 4800 bps 12 CON
Modem Result Codes Continued Numeric Code Result Code Definition 56 CONNECT 24000 Connection at 24000 bps 57 CONNECT 26400 Connection at 26400 bps 58 CONNECT 28800 Connection at 28800 bps 59 CONNECT 31200 Connection at 31200 bps 60 CONNECT 33600 Connection at 33600 bps 70 CONNECT 32000 Connection at 32000 bps/56K rate 71 CONNECT 34000 Connection at 34000 bps/56K rate 72 CONNECT 36000 Connection at 36000 bps/56K rate 73 CONNECT 38000 Connection at 38000 bps/56K rate 74 CONNECT
Modem Specifications Temperatures Operating 32 to 135 F 0 to +60 C Storage -40 to 155 F -45 to +70 C Relative Humidity (noncondensing) Operating 95% maximum Storage 95% maximum Power Requirements +5.0 VDC (+/-5%@1.5 W max.
Modem Compatibility The internal modem is compatible with the following data and facsimile communications standards: Command Set Hayes AT command set (EIA/TIA 602) Data Communications ITU V.90 (speeds higher than 33600 bps) ITU V.34 Annex (K56flex or 33600 bps) ITU V.34 (28800 bps) ITU V.32 (19200 bps) ITU V.32bis (14400 bps) ITU V.32 (9600 bps) ITU V.23 (1200/75 bps) ITU V.22bis (2400 bps) ITU V.22 (1200 bps) ITU V.21 (300 bps) Bell 212A (1200 bps) Bell 103 (300 bps) Facsimile Communications ITU V.
Using AT Commands to Control the Modem The internal modem can be used in a variety of applications and is designed to interface with a wide range of computer and data communications equipment. Because each device has specific requirements of its own, the modem is equipped with an extensive set of commands and registers that you can set to meet the specific requirements of your system. The modem always operates in one of two modes: the command mode or the online mode.
Guidelines for Using AT Commands You must follow certain rules when entering or using the AT command set. Read the topics in this section to learn more about these guidelines: Using the Attention Code You should precede all commands except A/ and +++ with the attention code AT. Entering a Command You can enter commands in uppercase or lowercase letters or a combination of both. However, always type the AT prefix in the same case (not At or aT).
Interpreting a Missing Parameter If you enter a command that normally includes a numeric parameter (such as ATHn) without the numeric parameter, the modem interprets the missing parameter as zero. For example, the Hn (hang-up) command can have a numeric parameter of zero (H0) or of one (H1); however, if the parameter is missing, ATH is the equivalent of ATH0. This rule applies to command parameters only, not to dial strings.
AT Command Set Command Description A Answer Mode Command. AT Attention Code. A/ Repeat Last Command. A Answer Command. Bn Communications Standard Option. D Dial Command. Dn Dial Command. E Echo Command. En Command Echo Option. F Online Echo Command. H Hook Control. Hn Hook Control Option. I Request ID information. In Request Identification Option. Ln Monitor Speaker Volume. Mn Speaker Control Option. Nn Modulation Handshake. On Online Command. P Pulse.
Advanced AT Commands Command Description &Cn Data Carrier Detect Options. &Dn Data Terminal Ready Option. &F Load Factory Defaults. &Gn Guard Tone Option. &Kn Local Flow Control Selection. &Mn Asynchronous Communications Mode. &Qn Asynchronous Communications Mode. &Sn Data Set Ready Option. &Tn Test Command Selection. &V View Current Configuration. &W Store Current Configuration. &Zn Store Telephone Number. \J Adjust Bits/s Rate Control. \Nn Error Control.
Fax Commands Continued Command Description +FTM=n Transmit Data. +FRM=n Receive Data. +FTH=n Transmit Data with HDLC Framing. +FRH=n Receive Data with HDLC Framing. Dial Modifiers These commands may be used with the ATD command to dial telephone numbers. Dial Modifiers Modifier Description L Redial Last Number. P Pulse Dialing. S=n Dial Stored Number. T Tone Dialing. W Wait for Dial Tone. ; (semicolon) Return to Command Mode. @ (at character) Wait for Quiet Answer Command.
Modifying an S Register The correct command format for modifying an S Register is ATSn=r, where n is the register number to be modified and r is the value to which you wish to set the register. For example, to set register 37 to 7, enter: ATS37=7 The register S37 is now set to a value of 7. Reading an S Register Entering the ATSn? command allows you to read the contents of a given S register.
S Register Command Summary Continued Register Description S89 Sleep Mode Timer. S90 Read-only Local Phone. Advanced Voice Commands Command Description S32 Synthetic Ring Volume. S33 Synthetic Ring Frequency. Audio Response Codes The modem alerts the DTE to the presence of tones detected on the phone line. During a voice call, the modem is capable of simultaneously detecting tones other than voice.
Uninstalling the Modem To uninstall the modem software and hardware under Windows NT 4.0, you must log into Windows NT 4.0 with Administrator privileges. To uninstall the modem software and hardware if you are running Windows 95, Windows 98, or Windows NT 4.0: 1. Click Start, Settings, Control Panel. 2. Double-click the Add/Remove Programs icon. 3. Select the Compaq internal model from the list of software. 4. Click the Add/Remove button. 5. Click Yes to confirm. 6.
chapter 8 C ONNECTING E XTERNAL D EVICES Connecting an External Enhanced Keyboard To connect an external enhanced keyboard to the computer, connect the keyboard cable to the keyboard/mouse connector on the computer. Connecting an External Monitor CAUTION: To prevent damage to the computer, turn off the monitor before connecting it to the computer or disconnecting it from the computer.
Connecting a Television Monitor CAUTION: To prevent damage to the computer display, do not place a television monitor or any other object on top of the computer when the computer is closed. The TV connector is available on selected models. To connect a television monitor: 1. Be sure the computer is toggled to the computer display mode. Toggle the Fn + F4 hotkeys to change the mode if necessary. 2. Plug an RCA-style television signal cable into the TV connector on the computer.
To connect an external pointing device, insert the pointing device cable into the keyboard/mouse connector. External pointing devices need software device drivers to operate. The necessary drivers should be provided by the manufacturer or preinstalled with Microsoft Windows. Connecting a Serial Printer 1. Turn off the printer. 2. Plug the printer end of the printer signal cable into the printer. 3. Connect the serial printer signal cable to the serial connector on the back of the computer. 4.
Docking the Computer to the Convenience Base 1. Shut Down the computer if you are using Windows NT. You do not need to turn off the computer if you are using Windows 95 or Windows 98. NOTE: Not all network operating systems support "hot 2. 3. 4. 5. 6. 7. docking" (while the computer is on). In order to establish a network connection, turn off the computer, then turn it on again while the computer is docked in the convenience base.
Undocking the Computer from the Convenience Base The undocking process depends on your operating system. To undock your computer from the optional convenience base: 1. From the Windows 95 or Windows 98 start menu, click Start Æ Eject PC. The computer will initiate Suspend and you can safely undock the computer. If you are using Windows NT, Shut Down the computer by clicking Start Æ Shut Down. CAUTION: Failure to use the ejection procedure may cause loss of data or unpredictable results.
To establish an infrared link: ■ Be sure the infrared ports on both computers are turned on and facing each other at a distance no greater than 1.5 feet (about 0.5 meter). ■ Avoid moving the infrared ports away from each other during data transmission. ■ Avoid interference from remote control units, such as wireless headphones or audio devices, pointed at the infrared ports. ■ Avoid direct sunlight, fluorescent light, or flashing incandescent light close to the infrared ports.
chapter 9 U SING PC C ARDS PC Card Types This computer can support two Type II cards or one Type III card. It supports both 16-bit and CardBus (32-bit) PC Cards. Several kinds of PC Cards are supported, such as network cards, hard drive cards, memory cards, and fax/modem cards. For a current list of third-party PC Cards qualified on this computer, call your Compaq authorized dealer, reseller, or service provider. Inserting a PC Card 1. If you are running Windows NT 4.0 but not CardWare 5.
2. With the label side up, insert the 68-pin connector side of the PC Card into the PC Card slot, pushing gently until firmly seated. CAUTION: To prevent damage to the connectors, use minimal pressure when inserting a PC Card into a PC Card slot. If you are running Windows 95 and your computer is on, the computer automatically configures a plug and play card and most other PC Cards. If the computer is turned off or in Suspend, a card is not configured until you turn on the computer or exit Suspend.
Removing a PC Card 1. If you are running Windows 95, you must stop the PC Card before removing it (see “Stopping a PC Card” later in this chapter). You do not need to turn the computer off or initiate Suspend. If you are running Windows NT, you must close Windows NT and turn off the computer. CAUTION: Failure to stop a PC Card before it is removed may damage the PC Card or computer. 2. To release the PC Card eject button, depress the button 1 once.
PC Card Device Drivers Device drivers are programs or data files containing information needed to run a specific PC Card. Most of the device drivers you need are preinstalled on the computer. NOTE: In order to save available memory, some device drivers are not enabled after being installed. Some types of PC Cards, such as network cards, Global Positioning System (GPS) cards, SCSI cards, audio cards, and multifunction cards, require an additional PC Card-specific software device driver to function properly.
Managing PC Card Power PC Cards are powered accessories in a small form factor. When PC Cards are installed in your computer, they draw power from the system even when they are not in use. If you are running Windows 95, remove PC Cards when they are not in use to conserve power, or you may turn off power to the PC Card slots through Power Properties. (Click Start Æ Settings Æ Conrol Panel Æ double-click Power Æ Power Properties).
chapter 10 U SING A UDIO F EATURES Audio Components Overview The computer provides both internal and external audio capabilities. You can record and play sound, enhance an interactive demonstration with high-quality stereo sound, and take advantage of business programs, presentations, and multimedia educational and entertainment software. The internal microphone supports audio input for spoken comments. An external electret condenser microphone can also be used to record voice or sound.
Identifying the Audio Components The computer provides the following internal and external audio capabilities: Component Audio Components 1 Stereo speaker/headphone line-out jack 2 Microphone line-in jack 3 Volume control (up) 4 Volume control (down) 5 Stereo speakers 6 Internal microphone Function Connects stereo speakers, headphones, or a headset. The jack requires 3.5 mm, 3-conductor plug. Connects an external mono microphone. The jack requires a 3.5mm, 2-conductor or 3-conductor plug.
NOTE: With stereo speakers muted, system beeps are still audible unless they have been turned off. ! WARNING: To reduce the risk of personal injury, adjust the volume control before putting on headphones. Using Internal and External Microphones The internal microphone is disabled when an electret condenser microphone with a 3.5-mm plug is plugged into the microphone line-in jack.
Controlling Audio Volume Audio volume control affects the stereo speakers, headphones, and external speakers that are connected to the stereo speaker/headphone jack. There are three ways to control the audio volume: ■ Using volume control buttons on the left side of the computer. The rear button turns up the volume. The forward button turns down the volume. To mute sound completely, press both volume buttons simultaneously.
chapter 11 U PGRADING THE C OMPUTER Upgrading System Memory You can expand memory by installing memory expansion boards. You can easily upgrade memory by lifting the computer keyboard and inserting the memory expansion board. To order a memory expansion board, contact your Compaq authorized reseller. Refer to the instruction card that comes with the option kit for installation procedures.
Obtaining an Optional Memory Expansion Board For a list of the memory expansion boards available for the computer, refer to Compaq Worldwide Telephone Numbers for the nearest Compaq authorized dealer, reseller, or service provider. IMPORTANT: The computer only supports SDRAM (synchronous DRAM) memory expansion boards. If you install a different type of memory expansion board, you will receive the following message when you restart the computer: This unit only supports SDRAM.
4. Insert the memory expansion board into the empty memory expansion slot 1 at a 45-degree angle. Then slide it gently into place until it is seated while tilted. NOTE: A memory expansion board is asymmetrically keyed (notched) to ensure correct positioning. 5. Push the memory expansion board down 2 until the retention clips snap back into place. 6. Close the keyboard.
Removing a Memory Expansion Board To remove an optional memory expansion board: 1. Shut down and turn off the computer. Disconnect any external cables. 2. Release the keyboard by successively inserting a paper clip or similar instrument into both the keyboard releases 1. 3. Lift 2 the keyboard. Lifting the Keyboard 11-4 Upgrading the Computer COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Carey Gregg Saved by: Carey Gregg Saved date: 09/23/98 1:06 PM Part Number: 316216-003 File name: Ch11.
4. Pull away the retention clips 1 on each side of the memory expansion board to release it. The memory expansion board tilts toward you. 5. Lift the edge of the memory expansion board 2 and slide it gently out of the memory expansion slot at a 45-degree angle. 6. Place the memory expansion board in an electrostatic-safe container. 7. Close the keyboard.
Upgrading the Hard Drive Depending on your computer model, the hard drive can be upgraded to a larger capacity. Contact your Compaq authorized dealer, reseller, or service provider for the optional hard drives available for your computer. For installation procedures, refer to the instruction card that comes with the hard drive option kit. Adding a CD-ROM or DVD Drive Some models come standard with an internal CD-ROM drive in the Optical Disc Bay.
chapter 12 M AINTENANCE & T RAVEL G UIDELINES Caring for the Computer Keep the computer in good condition and working properly by following these guidelines: ■ Operate the computer with a battery pack installed, even when using external power. This supplies the battery pack with a charge and ensures a fully charged battery pack the next time the computer is used without external power. ■ Keep the computer away from excessive moisture and temperature extremes.
■ ■ Avoid exposing the computer to direct sunlight or strong ultraviolet light for extended periods of time. Avoid scratching the surface of the screen and banging it against hard objects. Use a carrying case to store the computer and any external devices when transporting the computer. Caring for the Display ■ ■ ■ To clean the screen, occasionally wipe it with a soft, damp cloth moistened only with water. Using soap or other cleaning products may damage the screen.
■ ■ ■ Disconnect external equipment from the computer. Hand-carry the computer in its carrying case or in a briefcase. Do not check it in with your luggage. IMPORTANT: There are three types of airport security devices: X-ray machines (the conveyor belt device you set your bags on), magnetic detectors (the device you walk through), and security magnetic wands (the hand-held device used by security personnel). You can send your computer and diskettes through airport X-ray machines.
Shipping the Computer 1. Back up your data. Do not expose your backups to electrical or magnetic impulses while stored or in transit. 2. If there is a diskette, compact disc or digital video disc in a drive, remove it. 3. Turn off the computer and all external devices. 4. Close the computer. 5. Disconnect external devices from the computer. 6.
chapter 13 S ECURITY F EATURES Types of Security Security features protect your computer and the information stored on it from unauthorized access. ■ The power-on password prevents unauthorized use of the computer when it is turned on, restarted, or resumed from Suspend or Hibernation. ■ The setup password prevents unauthorized users from changing your computer’s configuration through Computer Setup.
Using the Cable Lock To help protect your computer from theft, use the cable lock provision to secure the computer to a work area. To attach the cable lock: 1. Loop the cable around a heavy, fixed object to which you want to secure the computer. 2. Insert the lock end of the cable through the loop end of the cable. 3. Insert the lock into the security slot on the computer. 4. Lock with the key.
Using Passwords Properties Passwords Properties (Start Æ Settings Æ Control Panel Æ double-click Passwords Æ Passwords Properties) allows you to protect your computer against unauthorized use. If you want to set the power-on password, QuickLock or QuickBlank, click the Computer Security tab. Using the Power-On Password The power-on password is a security feature that prevents use of the computer when it is turned on until a secret word or code is entered.
To establish your power-on password in Windows 95, do the following: 1. Click the Computer Security tab in Passwords Properties (Start Æ Settings Æ Control Panel Æ double-click Passwords Æ Passwords Properties). 2. Click the Set button. 3. Enter your new password twice, then click OK. IMPORTANT: Type carefully, because the password is not displayed as you type. The password is not case sensitive. However, you must use the same keys each time you enter the password.
To establish your power-on password in Windows NT, do the following: 1. Run Computer Setup by turning on or restarting the computer (Start Æ Shut Down ÆRestart). When the blinking cursor appears in the upper-right corner of the screen, press F10. 2. Click the System Features icon Æ Security Management menu. 3. Under Power-On Password, click Set. 4. Enter your power-on password. (You can use up to eight alphanumeric characters, and you may use the same password you are using for the setup password.
Changing the Power-On Password Once your power-on password has been established, you can change it using your computer keyboard. Each computer keyboard is designed to meet specific country requirements. The syntax for changing the password varies according to the keyboard purchased with your computer. When you wish to change or delete your password, you may have to substitute another key character for the slash mark (/).
To change your power-on password: 1. Turn on the computer. 2. When the password prompt is displayed, enter your current password, then enter the new password twice, typing the appropriate syntax for your computer keyboard between the passwords. For example, if you have a Belgian keyboard, type the following: current password=new password=new password IMPORTANT: Type carefully.
If You Forget Your Power-On Password IMPORTANT: You cannot use the computer if you forget your power-on password. Therefore, Compaq recommends that you record your password and put it in a safe place. If you forget your power-on password, the computer must be disassembled and memory cleared. Contact your Compaq authorized dealer, reseller, or service provider for assistance. Using the Quick Controls The Quick Controls establish security measures on your computer when it is on but not in use.
Enabling the Quick Controls The Quick Controls establish security measures on your computer when it is on but not in use. After setting the power-on password in Passwords Properties, the following Quick Controls can be enabled or disabled: To enable the Quick Controls: 1. Click the Computer Security tab in Passwords Properties (Start Æ Settings Æ Control Panel Æ double-click Passwords Æ Passwords Properties). 2.
Using the Setup Password Establishing the Setup Password The setup password prevents unauthorized users from changing your computer configuration through Computer Setup. Setup passwords can also be used by the network administrator to protect and access the configuration of computers in a network. NOTE: After you establish the setup password, you must enter it each time you want to change the computer configuration. CAUTION: You cannot change the computer configuration if you forget your setup password.
Entering the Setup Password After you establish the setup password, you must enter it each time you want to change the computer configuration. 1. Turn on or restart the computer. 2. When the cursor moves to the upper right corner of the screen, press F10. 3. Enter your setup password at the password prompt. 4. Press Enter. NOTE: You can use the setup password for both setup and power- on passwords.
To change your setup password, do the following: 1. Save your work, restart your computer, then press F10 as soon as the cursor moves to the top-right corner of the screen. 2. The password prompt is displayed. 3. Enter your current password, then enter the new password twice, typing the appropriate syntax for your computer keyboard between the passwords. For example, if you have a Belgian keyboard, you will type the following: current password=new password=new password IMPORTANT: Type carefully.
Enabling and Disabling Devices Several devices can be disabled to prevent the unauthorized transfer of data using these devices: ■ Diskette drive ■ Diskette drive boot ability ■ Serial port ■ Infrared port ■ Parallel port ■ PC Card slots To disable or enable a device: 1. Run Computer Setup by turning on or restarting the computer (Start Æ Shut Down ÆRestart). When the blinking cursor appears in the upper-right corner of the screen, press F10. 2.
User and Master Passwords Overview The user password is the password primarily used when turning on the computer. It prevents unauthorized users from gaining access to your removable hard drive. The owner of the user password should be the day-to-day user of the hard drive, not a system administrator. NOTE: After you establish the user password, you must enter it each time you want to access your removable hard drive. This password will be required even if the hard drive is inserted into another computer.
To establish DriveLock protection: 1. Run Computer Setup by turning on or restarting the computer (Start Æ Shut Down ÆRestart). When the blinking cursor appears in the upper-right corner of the screen, press F10. 2. Click the System Features icon Æ Security Management box Æ DriveLock tab. 3. In the Current Drive section, select MultiBay. 4. In the Drive Protection section, click Set to establish DriveLock protection for the selected hard drive. 5. Read the warning message. If you wish to continue, click OK.
Changing the User Password NOTE: If you forget your user password, you can access your removable hard drive with the master password. Make note of the user password. Record the master password and put it in a safe place physically separate from the computer. Once you create a user password, you can only change the password after the computer has restarted and the protected hard drive has been unlocked. To change your password: 1. Turn on or restart the computer and enter your current user password. 2.
Removing DriveLock Protection CAUTION: Forgetting or losing both the user and master passwords will render the protected hard drive permanently unusable. Record your master password and keep it in a secure location physically separate from your computer. In the event you lose the user password, the master password can be used to unlock a protected hard drive and reset the user password.
Changing the Master Password CAUTION: Forgetting or losing both the user and master passwords will render the protected hard drive permanently unusable. Record your master password and keep it in a secure location physically separate from your computer. In the event you lose the user password, the master password can be used to unlock a protected hard drive and reset the user password.
chapter 14 I NTELLIGENT M ANAGEABILITY Intelligent Manageability Overview Intelligent Manageability consists of software tools for the computer and Compaq servers that assist in tracking, troubleshooting, protecting, and maintaining the computer. It provides the following functions: ■ Asset Management—provides detailed configuration and diagnostic information. ■ Fault Management—prevents, predicts, and alerts of impending hardware problems.
Asset Management Asset Control enables the network administrator to remotely retrieve information from any Compaq computer connected to the network. This information can be used to assist in tracking and maintaining the computer and its components. It provides the following information: ■ Inventory information—A network administrator can retrieve information about the computer via the network by using Compaq Insight Manager or any PC management tool provided by Compaq Solution Partners.
Fault Management The Fault Management utilities minimize downtime and data loss by monitoring system performance and generating the following alerts: ■ Hard drive alert—warns you up to 72 hours in advance of impending hard drive problems and can automatically start optional backup software. ■ System temperature alert—reports overheating. As the system temperatures rise, this utility first adjusts fan speed and other cooling components, then displays an alert, then shuts down the system.
Security Management The Security Management utilities customize system security. ■ Power-On and Setup Passwords—prevent unauthorized access to your information and computer configuration. ■ DriveLock—denies access to drives, or limits read-only access. ■ Device disabling—prevents unauthorized data transfer through modems, serial ports, parallel ports, and infrared ports on the computer. ■ QuickLock/QuickBlank—locks the keyboard and clears the screen.
chapter 15 C OMPUTER S ETUP AND D IAGNOSTICS U TILITIES Computer Setup Overview Computer Setup contains utilities that give you an overall picture of the computer hardware configuration and aid in troubleshooting. These utilities also allow you to set custom features, such as security options, power conservation levels, and startup preferences. If you are running Windows 95, the computer automatically recognizes and configures the system for new devices.
Computer Setup provides two methods of viewing the computer configuration—by type (factory setting) or connection.
Exiting Computer Setup 1. Click Exit. 2. Select one of the following Exit options: ■ Save—Saves the new settings and exits Computer Setup. NOTE: Some settings may not take effect until the computer is restarted. ■ Ignore—Exits Computer Setup and restores previous settings. ■ Cancel—Returns to Computer Setup. Using Compaq Utilities Compaq Utilities contain several functions that ■ Determine if various computer devices are recognized by the system and are operating properly.
Running Compaq Diagnostics Compaq Diagnostics is a utility that inspects computer hardware, internal system temperature, and the SMART hard drive, then displays a prefailure warning message upon detecting a system temperature or hard drive fault. If you are running Windows 95, access Compaq Diagnostics for Windows as follows: 1. Double-click My Computer. 2. Double-click Control Panel. 3. Double-click Compaq Diagnostics.
Running Computer Checkup (TEST) Computer Checkup (TEST) determines whether the various computer components and devices are recognized by the computer and are functioning properly. You can display, print, or save the information generated by Computer Checkup. 1. Plug the computer into an external power source. (A low battery condition could interrupt the program.) 2. Connect a printer if you want to print a log of error messages. 3. Turn on the external devices that you want to test. 4.
Running View System Information (INSPECT) The View System Information (INSPECT) utility provides information about the computer and installed or connected devices. You can display, print, or save the information. To run INSPECT, do the following: 1. Connect a printer if you want to print the INSPECT information. 2. Turn on or restart the computer. 3. When a blinking cursor appears in the top right corner of the screen, press F10. 4. If prompted, select a language.
Ordering Preinstalled Software It is recommended that you use a backup program to create a backup of the preinstalled software. However, for an additional cost, you can order a backup of the preinstalled software on a CDROM or on diskettes. If an order form is included with your computer, complete the form and return it, or call one of the numbers listed on the order form. If an order form was not included with the computer, refer to the Compaq worldwide telephone numbers.
chapter 16 T ROUBLESHOOTING Troubleshooting Checklist If you encounter a minor problem with the computer or software applications, go through the following checklist for possible solutions: ■ Is the computer connected to an external power source or does it have a fully charged battery pack installed? ■ Is the computer turned on and is the power light on? ■ Are all cables connected properly and securely? ■ Did the diskette drive contain a nonbootable diskette when you turned on the computer? ■ Have you ins
While your computer is configured just for you, problems you encounter while working may not be unique. Eliminating the typical problems described in these troubleshooting sections may save you time and money. If you have a problem with your computer, consider the problems and possible solutions in the troubleshooting section. If the problem appears related to a software application, also check the documentation provided with the software. You may discover something you can resolve easily by yourself.
Solving Audio Problems Continued Problem Possible Cause Solution External microphone You are using the Check to see if you are does not work wrong type of using a monophonic microphone or electret condenser microphone plug for the microphone with a computer. 3.5-mm plug. No sound is coming from the game program No sound is coming from the headphones The microphone may not be connected properly. Ensure that the microphone plug is properly connected to the microphone line-in jack.
Solving Battery Problems Problem Possible Cause Computer is beeping The computer has and battery charge entered a low battery light is blinking condition. Solution Save your information, exit all applications, and turn off the computer. If available, immediately connect the computer to an external power source. If an external power source is not available, in Windows 95, initiate Hibernation by pressing Fn + the suspend button, or let the computer go into Hibernation automatically.
Solving Battery Problems Continued Problem Possible Cause Battery pack will not fast charge Solution Battery pack was exposed to temperature extremes. Allow time for the battery pack to return to room temperature. Battery pack has exceeded its useful life. Replace the battery pack. Battery pack is already Use the battery pack fully charged. without attempting to fast charge it.
Solving CD-ROM Drive/Compact Disc Problems Problem Possible Cause Solution CD-ROM drive cannot read a compact disc The CD is not properly seated in the drive. Eject the CD, reseat it and close the tray. The CD has been loaded upside down. Eject the CD, turn it over, then reload The CD may be dirty or scratched. Clean the CD and reload it. Load another CD. Cannot eject compact disc CD is not properly loaded in the drive.
Solving Diskette Drive Problems Problem Possible Cause Diskette drive light stays on Diskette is damaged. If you are running Windows 95, run ScanDisk on the diskette drive to determine the cause of damage. If you are running Windows NT, go to the system prompt and type a: chkdsk. The computer will automatically scan for errors. Diskette is incorrectly Remove diskette and reinsert. inserted. Diskette drive cannot Diskette is not write to a diskette formatted. Diskette is writeprotected.
Solving Diskette Drive Problems Continued Problem Possible Cause Diskette drive cannot Diskette is not read a diskette formatted or is formatted incorrectly. Solution If you are running Windows 95: 1. From the Windows 95 desktop, double-click on My Computer. 2. Click on 3½ Floppy 3. Click File Æ Format. 4. Fill in the appropriate information, then click Start. If you are running Windows NT, format the diskette by entering format a: at the system prompt.
CAUTION: You should maintain an up-to-date backup of your hard drive at all times in case of errors or failures. Solving Hard Drive Problems Problem Possible Cause Solution Reading the hard drive takes an unusually long time after restarting the computer Computer entered Hibernation due to a low battery condition and is now exiting from it. Give the computer time to restore the previously saved data to the state it was in before Hibernation occurred.
Solving Hardware Installation Problems Problem Possible Cause Solution Hardware devices are not working properly The system did not automatically configure the new device. Check the documentation that came with the new device to determine whether any device drivers need to be installed and, if necessary, install the correct device drivers. Cable(s) of the new external device may be loose or the power cable may be unplugged. Ensure that all cables are properly and securely connected.
Solving Keyboard Problems Problem Possible Cause Solution Embedded numeric keypad on the computer keyboard is disabled Num Lock function is off. Press Fn+Num Lk to enable the embedded numeric keypad. Screen is on and keyboard is locked You initiated QuickLock. Enter your power-on password to exit QuickLock. External keyboard does not work You connected the external keyboard while the computer was still turned on. Turn off the computer, reconnect the external keyboard, then turn on the computer.
Solving Modem Problems Problem Possible Cause Solution Modem loses connection The connection from the phone line to the modem is loose. Disconnect, then reconnect the phone cable. Reestablish connection. Call Waiting has not been disabled. To disable Call Waiting: 1. Click Start, Control Panel, double-click Modems. 2. From the General tab of the Modems Properties page, click Dialing Properties. 3.
Solving Modem Problems Continued Problem Possible Cause No dial tone Solution Phone service is not connected to the telephone wall jack. Verify service from the local phone company by the following steps: 1.Unplug the telephone cable from the telephone wall jack. 2.Connect a telephone to the jack, pick up the handset, and listen fo r a dial tone. If there is a dial tone, reconnect the modem to the telephone wall jack with the telephone cable and make sure all connections are secure.
Solving Modem Problems Continued Problem Possible Cause Solution Garbled or missing characters, or slow data transfer speed Noisy phone line. Contact your local telephone company for a phone line filter. Check your telephone and modem cable connections. If they are slightly loose, this can cause noise on the line. Recurring prompt to confirm country selection Current modem country section does not match initial default.
Solving PC Card Problems CAUTION: Installing the wrong software can disable the system. Be sure you are installing PC Card device driver software and NOT Card and Socket Services software. If you are uncertain about this, call the PC Card vendor for specific instructions on software installation. Problem Possible Cause Solution Computer does not beep when a PC Card is inserted Card is not fully inserted into the slot or is upside down. Try reinserting the card.
Solving PC Card Problems Continued Problem Possible Cause Solution Computer beeps only once when a PC Card is inserted Card is not fully inserted into the slot or is upside down. Try reinserting the card. Be sure the card is inserted in the correct orientation. Insert the card gently to prevent damage to the pins. Card is not recognized by the system. Load the device drivers that came with the PC Card. Contact the PC Card vendor for updated Windows 95 or Windows NT PC Card device drivers.
Solving PC Card Problems Continued Problem Possible Cause Solution PC Card drivers fail with error messages during system restart Modem/fax PC Card does not work The PC Card is not configured correctly. Call the PC Card vendor or Compaq Customer Support for assistance. The modem/fax card conflicts with a system board serial device (e.g., mouse). If you are running Windows 95, click the modem icon in Device Manager, then click Properties to select another COM port for the modem/fax card.
Solving PC Card Problems Continued Problem Possible Cause Solution Storage PC Card does not work Flash memory cards require the Microsoft Flash File System to be loaded. Load the Microsoft Flash File System. The card is not formatted. Format the PC Card as you would a diskette. The card is not supported by the computer. Call Compaq Customer Support for a current list of Compaq qualified PC Cards.
Solving Printer Problems Problem Possible Cause Solution Printer will not turn on The cables may not be connected properly or the printer is unplugged. Ensure that the cables are properly connected and that the power plug is connected to an electrical outlet. Printer will not print Printer is not turned on. Turn on the printer. Printer is not online. Set the printer to online. The printer drivers for If you are running the application are not Windows 95, install the installed.
Solving Screen Problems Problem Possible Cause Solution Characters on The brightness and/or Press Fn+F10 to adjust computer display are contrast controls are brightness. On models dim not properly set. with passive matrix displays, you can also press Fn+F9 to adjust contrast. Screen is blank and the power/suspend light is on A screen blanking utility is initiated. Press any key and/or enter your power-on password to return your information to the screen. Brightness and contrast need adjusting.
Solving Screen Problems Continued Problem Possible Cause Solution Screen is blank and no lights are on The computer has either entered Hibernation or, if Hibernation is disabled, the battery pack has discharged without saving your information. Connect the computer to an external power source. Screen is blank and keyboard is locked QuickLock and QuickBlank were initiated. These security features lock the keyboard and pointing device and clear the screen.
Solving Software Application Problems Most software application or installation problems occur as a result of one or more of the following: ■ The application was not installed correctly. ■ Memory was not allocated correctly. ■ A conflict exists between applications. Solving Software Application Problems Problem Possible Cause Solution Insufficient memory to run application There is not enough memory for the application.
Solving Pointing Device Problems Problem Possible Cause Solution External pointing The external pointing device is not working device was connected to the computer while the computer was on. Press the suspend button to initiate Suspend. Press the suspend button again to exit Suspend. This allows the computer to recognize the pointing device. Touchpad is not working Incorrect or no device driver is installed. Install the correct device driver using the Add New Hardware wizard.
Solving Infrared Problems Problem Possible Cause Solution Cannot communicate with another computer The required software Install the required is not running on both software on the second computers. computer, start the second device and start the program on both computers. One computer does not have an IrDAcompliant infrared port. Communication between infrared devices must use the same protocol.
Solving Infrared Problems Continued Problem Possible Cause Cannot transmit data Direct sunlight, fluorescent light, or flashing incandescent light is close to the infrared connections. There is interference from other wireless devices. Solution Remove the interfering light source(s). Keep remote control devices such as wireless headphones and other audio devices away from the infrared connections. A physical obstruction Do not place objects that is in the way.
Solving USB Problems Problem Possible Cause Solution External device connected to a USB connector does not work The operating system limits external devices connected by USB to two tiers which can include no more than two hubs on the first tier and no more than one keyboard and one pointing device on the first or second tier. Reduce the number of connected external USB devices to no more than two hubs on the first tier, and no more than one keyboard and one pointing device on the first or second tier.
appendix A C OMPAQ C USTOMER S UPPORT Preparing to Call Technical Support If you cannot solve a problem using the troubleshooting tips in Chapter 16 and the online Troubleshooting help, you may need to call technical support. To receive the fastest possible solution when you call, follow the instructions in Chapter 15 to run the Compaq diagnostics utilities.
■ Printed error message log from Computer Checkup (TEST), or a list of the devices and error messages received ■ Configuration settings in View System Information (INSPECT), including contents of the system files NOTE: If you take your computer to a Compaq authorized reseller, dealer, or service provider for service, remember to provide the power-on and setup passwords, if they are set. Worldwide Telephone Numbers Locate your country and the type assistance that you need in the following table.
Worldwide Telephone Numbers Contd Country Code Telephone Number Infoline Bel +32 02/713.13.00 Compaq Care Center* Bel 0900-102.01 (6.05BEF/18s) Lux 089/89.232 (12.5 LF/min) Bel +32 02/713.14.44 Lux +352 49.14.40 General Fax +32 02/725.22.13 BBS +32 02/716.95.92 Order Software Backup +32 02/716.96.78 Order Software Backup Fax +32 02/716.96.
Worldwide Telephone Numbers Contd Country Code Telephone Number General Information +57 -1-312-0201 Technical Support +57 -1-523-1800 General Information +42 (02) 22 187 111 Technical Support +42 (02) 22 187 111 General Information +45 -45-90-45-90 Technical Support +45 -45-90-45-45 Location Colombia Czech Republic Denmark Eastern Europe, Middle East, and Africa Technical Support and Information +353 -1-402-6833 Technical Support Fax +353 -1-402-6855 +59 -3-225-4343 +358 (9)
Worldwide Telephone Numbers Contd Country Code Telephone Number General Information +30 (01) 6141-371 Fax +30 (01) 6141-370 General Information +852 -28681600 Technical Support +852 -90116633 PaqFax +852 -28671648 General Information +36 1-457-3650 Technical Support +36 1-457-3680 Customer Support +36 1-457-3650 Location Greece Hong Kong Hungary Info.hu@compaq.
Worldwide Telephone Numbers Contd Country Code Telephone Number Product Information +82 -2-3470-0700 Technical Support +82 -2-523-3575 Location Korea Customer Support* 080-902-7777 Malaysia General Information +60 -3-754-1122 Customer Response Center +60 -3-754-1155 General Information +52 -5-229-7900 Technical Support +52 -5-262-7180 PaqFax +52 -5-229-7920 +31 (0182) 565805 Mexico Netherlands General Information Customer Support* 0900-1681616 (Dfl. 0.
Worldwide Telephone Numbers Contd Country Code Telephone Number General Information +7 095-967-1700 Technical Support +7 095-967-1700 General Information +65 750-3030 Customer Response Center +65 750-3030 PaqFax +65 750-4514 General Information +27 11 356 4444 Technical Support +27 11 483 3411 General Information +34 90 210 14 14 Technical Support +34 91-377-81-87 Location Russia Singapore South Africa Spain Software Fulfillment* 900-993103 +34 91 634 88 11 General Infor
Worldwide Telephone Numbers Contd Country Code Telephone Number +66 -2-679-6222 General Information +90 (0212) 2363 241 Fax +90 (0212) 2363 242 +9714 -818100 Location Thailand General Information Turkey United Arab Emirates (Dubai) General Information United Kingdom General Information* 0845-270 4000 General Information +44 -141-270 4000 FaxPaq +44 -181-332-3550 QuickLine Bulletin Board +44 -181-332-9499 United States Product Information* 1-800-345-1518 Technical Support* 1-800-O
appendix B R EGULATORY N OTICES Throughout these regulatory notices, Compaq products are referred to by their regulatory agency series numbers. Regulatory Agency Series Numbers Regulatory agencies worldwide use agency series numbers for product identification. Each approved product displays the assigned agency series number.
Federal Communications Commission Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
For questions regarding this declaration, write Compaq Computer Corporation P. O. Box 692000, Mail Stop 510101 Houston TX 77269-2000 or call 281-514-3333 To identify your product, refer to the part, series, or model number found on the product. If you have questions about your product that are not related to this declaration, please write Compaq Computer Corporation P. O.
Japanese Notice German Ergonomics Notice COMPAQ Series PP2000 laptop computers bearing the “GS” approval mark meet the requirements of ZH 1/618 (German Safety Regulations for Display Work Places in the Office Sector) when used in conjunction with docking bases, keyboards, and monitors that bear the “GS” approval mark. The COMPAQ Series PP2000 of laptop computers in a standalone mode are not intended for continuous use in an office environment.
In North America, dispose of nickel metal hydride or lithium ion batteries by taking advantage of the Compaq battery recycling program. You will be provided with a postage-paid battery pack mailer preaddressed to a reclamation facility where the metals are recycled. Call the telephone number listed for your location in Appendix A for more information. In Europe, do not dispose of batteries with general household waste.
CDRH Regulations The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States. ! WARNING: Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product installation guide may result in hazardous radiation exposure.
appendix C E LECTROSTATIC D ISCHARGE A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. Before handling electrostatic-sensitive components, discharge static electricity by one of the methods described in this appendix.
■ Before touching an electronic component, discharge static electricity by one of the grounding methods described later in this appendix. If you must leave the area during installation, remember to reground yourself before resuming installation. ■ Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. ■ If you remove a component, place it in an electrostatic-safe container. Grounding Methods There are several methods for grounding.
appendix D S PECIFICATIONS Specifications Temperature Operating Nonoperating Relative Humidity (noncondensing) Operating Nonoperating (tw = 38.7°C max) Altitude Operating Nonoperating 5 to 104°F -22 to 40°F 10 to 90% across the operating range 5 to 90% RH, 38.7°C maximum Wet Bulb temperature 0 to 10,000 ft 0 to 30,000 ft 10 to 35°C -30 to 60°C 10 to 90% 5 to 90% 0 to 3.15 km 0 to 10.14 km NOTE: Applicable product safety standards specify thermal limits for plastic surfaces.
INDEX A AC power connector, 2-5 adjusting keyboard using tilt feet. See keyboard alerts system. See Intelligent Manageability, Fault Management Alt keys, 3-4 applications. See software arrow keys location of the. See keyboard AT commands. See internal modem audio components overview, 10-1 controlling volume, 10-4 identifying components, 10-2 problems.
configuration hardware. See Computer Setup connecting the power cord, 1-3 connecting external devices. See external devices contents of computer box, 1-1 convenience base docking computer to. See external devices undocking computer from. See external devices conventions used in guide, xiv cooling fan location of the. See components, rear Ctrl keys location of the. See keyboard cursor control. See touchpad cursor keys location of the.
hard drive compartment location of the. See components, bottom hard drive, problems, 16-9 hardware configuration. See Computer Setup installation problems. See troubleshooting hibernation disabling, 5-8 enabling, 5-7 exiting, 5-8 initiating, 5-7 using, 5-7 hotkeys quick reference, 3-5 using, 3-5 I I/O address. See input/output address infrared problems. See troubleshooting infrared equipment connecting. See external devices infrared port location of the.
M P master password. See DriveLock memory checking the amount of, 11-1 inserting a memory expansion board, 11-2 obtaining a memory expansion board, 11-2 removing a memory expansion board, 11-4 upgrading system, 11-1 microphone line-in jack location of the. See components, left side microphones. See audio modem. See internal modem modem compartment location of the. See components, bottom monitor connecting an external. See external devices mouse connecting an external.
power management and PC Cards, 9-5 hibernation. See hibernation Power Properties functions, 5-3 setting the battery conservation level, 5-5 using ACPI power control, 5-6 using Advanced Power Management, 5-6 using Power Properties, 5-5 using Suspend. See Suspend using timeouts. See timeouts power managment, 5-3 Power Properties. See power management power switch location of the. See components, keyboard power-on password. See passwords printer connecting a parallel. See external devices connecting a serial.
static electricity. See electrostatic discharge status indicator lights, 2-7 support, Compaq, A-1 Suspend exiting, 5-10 identifying a Suspend condition, 5-10 initiating, 5-10 using, 5-8 Suspend button location of the. See components, keyboard symbols used in guide, xiv T Tab key location of the. See keyboard telephone numbers, worldwide, A-2 temperatures battery pack. See battery packs operating, 12-4 TEST. See Computer Checkup (TEST) Computer Checkup.
