Maintenance and Service Guide

3-4 Troubleshooting and Diagnostics Service Manual
Checking for Customer Abuse
Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help
determine if this is the case:
• If the shipping box is seriously damaged, customer abuse cannot be declared.
• If the damage could have a cause other than customer abuse, customer abuse cannot be declared.
• If the notebook shows any of the following, customer abuse is declared:
 Missing parts
 Broken plastic parts
 Parts not original to the notebook
 Damaged or missing keys on the keyboard
Table 3-3 lists additional criteria for determining customer abuse to specific parts of the notebook.
NOTE: Parts damaged by customer abuse are not covered by the warranty.