Compaq Notebook Series Reference Guide
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Important Safety Information CAUTION To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord to connect a modem to the telephone wall jack. In Australia, the notebook must be connected to the Telecommunication Network through a line cord that meets the requirements of ACA Technical Standard TS008. When using your notebook with a telephone connection, always follow basic safety precautions to reduce the risk of fire, electric shock, and injury to persons.
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Contents Getting Started with Your Notebook...........................................................................1 Identifying Parts of the Notebook ..........................................................................2 Series 2100 and N1050v...................................................................................2 Series 2500........................................................................................................5 Status Lights ...........................................
Batteries and Power Management............................................................................29 Managing Power Consumption ............................................................................30 How the notebook manages power automatically..........................................30 Using Battery Power.............................................................................................32 To check battery status .....................................................................
Display problems ............................................................................................68 Hard disk drive problems ...............................................................................69 Heat problems.................................................................................................70 Infrared problems............................................................................................70 Keyboard and pointing device problems ..............................
Getting Started with Your Notebook Reference Guide 1
Getting Started with Your Notebook Identifying Parts of the Notebook Identifying Parts of the Notebook Series 2100 and N1050v NOTE Components included with the notebook may vary by geographical region and the features you selected. The following illustrations identify the standard external components included with most notebook models. 1 Notebook open/close latch. 7 Hard disk drive. 2 One-Touch buttons. 8 Infrared port (select models only). 3 Keyboard status lights. 9 4 Power button.
Getting Started with Your Notebook Identifying Parts of the Notebook 13 AC adapter jack. 20 Kensington lock slot (security connector). 14 Universal serial bus ports (USB). 21 RJ-11 jack. Connects the modem cable. 15 22 PC Card and CardBus slot and button. RJ-45 jack. Connects a network cable. 16 S-video out jack. 23 IEEE 1394 port (select models only). 17 Parallel port (LPT1). Use this port for a parallel printer or other parallel device.
Getting Started with Your Notebook Identifying Parts of the Notebook 28 Hard disk drive. 31 Reset button. 29 Battery latch. 32 Docking port (select models only). 30 RAM (memory) cover. 33 Mini-PCI cover (no user parts inside).
Getting Started with Your Notebook Identifying Parts of the Notebook Series 2500 1 Notebook open/close latch. 2 One-Touch buttons. 3 8 Wireless on-off button and indicator light (select models only). Keyboard status lights. 9 Battery. 4 Power button. Turns the notebook on and off. 10 5 TouchPad, scroll pad, Click buttons, plus on-off button. Audio mute button, audio mute light, and volume control. 11 6 Main status lights (left to right): power mode, hard disk activity, and battery.
Getting Started with Your Notebook Identifying Parts of the Notebook 14 AC adapter jack. 19 External monitor port. 15 Two USB ports. 20 S-video out jack. 16 RJ-45 network jack. Connects a network cable. 21 Kensington lock slot (security connector). 17 PS/2 port. 23 IEEE 1394 port (select models only). 18 Parallel port (LPT1). Use this port for a parallel printer or other parallel device. 24 PC Card and CardBus slot and buttons. 6 Reference Guide 22 RJ-11 jack. Connects a modem cable.
Getting Started with Your Notebook Identifying Parts of the Notebook 26 Hard disk drive. 29 RAM (memory) cover. 27 Battery latch. 30 Docking port (select models only). 28 Mini-PCI cover (no user parts inside). 31 Reset button.
Getting Started with Your Notebook Identifying Parts of the Notebook Status Lights The notebook includes a number of status lights that report power and battery status, drive activity, and keyboard functions such as Caps Lock and Num Lock. The following diagram shows the main status lights on the front of the notebook. 1 Power mode. • On: the notebook is on (even if the display is off). • Blinking: the notebook is in Standby. • Off: the notebook is off or in Hibernation. 2 Hard disk drive activity.
Getting Started with Your Notebook Identifying Parts of the Notebook The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks. 1 Caps Lock On: Caps Lock is active. 2 Num Lock On: Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.) 3 Keypad Lock On: The embedded keypad is active (Fn+F8). Num Lock must also be on for the numeric keys. Otherwise, cursor control is active (as marked on an external keyboard).
Getting Started with Your Notebook Setting Up Your Notebook Setting Up Your Notebook WARNING Improper use of keyboards and other input devices has been associated with ergonomic injury. If you are using your notebook as your primary computer, or using it for extended periods, you should use it with a full-sized keyboard, monitor, and mouse. Docking accessories offer quick, easy connections to these devices. This can reduce the risk of ergonomic injury.
Getting Started with Your Notebook Setting Up Your Notebook Step 2: Connect AC power CAUTION Use only the AC adapter included with your notebook (or other approved adapter that meets the power requirements of the notebook). Using the wrong AC adapter could damage the notebook or adapter, cause data loss, and may void your warranty. (See the printed document Worldwide Limited Warranty and Technical Support that came with the notebook.) 1. Plug the AC adapter into the notebook. 2.
Getting Started with Your Notebook Setting Up Your Notebook Step 3: Connect a phone line 1. Make sure the telephone line is an analog line, sometimes called a data line. (You must not use a digital line.) 2. Connect the telephone cord (RJ-11) into a telephone jack 3. Plug the other end of the phone cord into the RJ-11 modem jack in the side of the notebook. For details about using the modem, see “Using the Modem” in this guide.
Getting Started with Your Notebook Setting Up Your Notebook Step 4: Turn on the notebook Press the power button above the left side of the keyboard. The notebook then boots up, and Windows starts automatically. Hint If your notebook does not turn on when operating on battery power, the battery may be out of power. Plug in the AC adapter and press the power button again. Leave the AC adapter plugged in for at least an hour or up to 3 hours to charge it fully.
Basic Operation Reference Guide 15
Basic Operation Operating Your Notebook Operating Your Notebook You can start and stop your notebook using the power button. However, at certain times you may want to use other methods to start or stop the notebook, depending on power considerations, types of active connections, and startup time. Default power settings Power mode To enter this mode Function ON—Power status light will turn on. Briefly press the power button. Powers on the notebook. OFF—Power status light will turn OFF.
Basic Operation Operating Your Notebook To reset the notebook Occasionally, you may find that Windows or the notebook has stopped responding and will not let you turn off the notebook. If this happens, try the following in the order listed: • If possible, shut down Windows: press CTRL+ALT+DEL, and then select Shut Down, Restart. –or, if this fails– • Press the power button for at least 4 seconds until the display shuts down. Unsaved data will be lost. Press the power button again to restart.
Basic Operation Operating Your Notebook To use the TouchPad The TouchPad includes an on-off button so you can turn off the TouchPad to avoid moving the pointer accidentally when you are typing. The indicator light turns off when you turn off the TouchPad. 1 Select buttons. The Select buttons work like the left and right buttons on a standard mouse. 2 TouchPad (touch-sensitive pointing device). 3 TouchPad on-off button and indicator light. 4 Scroll pad.
Basic Operation Operating Your Notebook To use the function hot keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, and then release both keys. This hot key Fn+F1 Does this Decreases the display brightness. Fn+F2 Increases the display brightness. Fn+F5 Toggles among the built-in display, an external display, and simultaneous display on both.
Basic Operation Operating Your Notebook To use the One-Touch buttons Your notebook includes five One-Touch buttons that can start any application or open a document or Web site with a single press. Press the One-Touch button to open the corresponding application, document, or Web site. To program a One-Touch button 1 Select Start > All Programs > Utilities > One Touch. 2 On the One-Touch tab, select the button you want to reprogram.
Basic Operation Operating Your Notebook To use the Windows and Applications keys The Windows key brings up the Windows Start menu. This is the same as selecting the Start button on the taskbar. The Applications key brings up the shortcut menu for the current application. This is the same menu that appears when you right-click while pointing at the application. This key combination Does this Windows key+E Runs Windows Explorer. Windows key+F1 Runs Windows Help.
Basic Operation Using CDs or DVDs Using CDs or DVDs To insert or remove a CD or DVD CAUTION Do not remove a CD or DVD while the notebook is reading it, or the notebook could stop responding and you could lose data. To avoid damage to the disk or drive, be sure to press the CD or DVD firmly onto the spindle. 1. Press the button on the face of the CD or DVD drive. If you are using this drive for the first time, be sure to remove the cardboard packing insert if present. 2.
Basic Operation Using CDs or DVDs To play DVD movies If your notebook came with a DVD, or other DVD readable drive, it also includes DVD player software that lets you play DVD movies. Select Start > All Programs > Multimedia > DVD Player > InterVideo WinDVD. Hint For best performance while playing movies on battery power, set the Control Panel Power Scheme to Portable/Laptop. Important DVDs can have regional codes embedded in the disc data.
Basic Operation Securing Your Notebook Securing Your Notebook To set up password protection You can protect your notebook from access by another user when you set up password protection, which is available through Windows and through the BIOS Setup utility. See details on the BIOS Setup Utility in the “Troubleshooting and Maintenance” chapter. For complete protection, set passwords in Windows as well as through BIOS Setup. To cancel password protection, set an empty password. Windows 1.
Basic Operation Securing Your Notebook To attach a security cable Your notebook includes a built-in connector to allow you to secure the notebook with a cable and a lock (such as the Kensington MicroSaver lock system, available at many notebook stores). 1. Wrap the cable around a secure object, such as a table leg. 2. Insert the cable into the security cable slot on the notebook. 3. Lock it with the cable lock key, and store the key in a safe place away from the notebook.
Basic Operation Securing Your Notebook To lock the hard disk drive The notebook enables you to lock its internal hard disk drive to help keep your information secure. Hard disk drive lock does not protect a second hard disk drive installed in the module bay. CAUTION When you enable hard disk drive lock, the current BIOS user password (or administrator password if that is the only password set) is encoded on the hard disk drive.
Basic Operation Taking Care of Your Notebook Taking Care of Your Notebook Follow these recommendations to maintain your notebook during everyday use and prevent potential physical damage or data loss. To protect your hard disk drive Hard disk drives, as well as other internal components, are not indestructible and can be damaged by inappropriate handling and operation. • Avoid bumps or jolts. • Do not operate the notebook while traveling over bumpy terrain.
Basic Operation Taking Care of Your Notebook To safeguard your data • Do not use a pointing device or activate any other device that interrupts operation while the system is starting or stopping. • Back up your work regularly. Copy files to floppy, CDs, DVDs, and other media, or network drives. • Use a virus-scanning program (such as the Norton AntiVirus program included with your notebook) to check the integrity of your files and operating system.
Batteries and Power Management Reference Guide 29
Batteries and Power Management Managing Power Consumption Managing Power Consumption When you’re running your notebook on battery power, you can maximize operating time without compromising performance. Your notebook is designed to help you reduce power consumption and extend battery life. During idle periods, the notebook automatically enters power-saving modes after specified timeout periods. You can adjust these timeouts to suit your working habits.
Batteries and Power Management Managing Power Consumption The notebook can also enter Hibernation if battery power reaches a critically low level. If this happens, you will find on resuming that all your data has been saved, but some functions may be disabled. To resume normal operation, restore power by connecting an AC adapter or installing a charged battery, and then shut the notebook off and restart it.
Batteries and Power Management Using Battery Power Using Battery Power To check battery status From the battery status light Check the battery status light on the notebook. From the Windows taskbar The Windows taskbar can display a power icon that provides detailed battery status information (see Windows Help for details). The icon looks like a battery when AC is not connected. • Place the pointer over the power icon to display the remaining battery charge.
Batteries and Power Management Using Battery Power Once the notebook enters Hibernation in this way, you won’t be able to turn it on again until you restore power by doing one of the following: • Replace the battery with a charged one. • Plug in the AC adapter. Note If you plug in the AC adapter, you can continue to work while your battery recharges. To recharge the battery CAUTION The AC adapter is normally warm whenever plugged into an AC outlet. The notebook is normally warm while recharging.
Batteries and Power Management Using Battery Power • If your notebook has a wireless on-off button, turn off the wireless function when you’re not using it. Press the wireless on-off button to turn off the light. • If you have a PC Card, such as a network card, remove it when you’re not using it. Some PC cards use significant power even while they’re inactive. • If you work with an application that uses the serial port or a PC Card, exit the application when you finish using it.
Modem and Network Connections Reference Guide 35
Modem and Network Connections Using the Modem Using the Modem You can connect your modem to a telephone line and communicate throughout the world. You can explore the Internet, send and receive e-mail messages, and use your notebook to send and receive faxes.
Modem and Network Connections Using the Modem Special restrictions in certain countries • Many countries impose a blackout period after a modem repeatedly fails to connect to a service provider. The number of failed attempts and the period you must wait before trying again differ from country to country. Check with your telephone company. For example, if you are dialing from Italy and fail to connect to your server or cancel the connection, you must wait one minute before dialing that number again.
Modem and Network Connections Connecting to a Local Area Network (LAN) Connecting to a Local Area Network (LAN) You can connect to local area networks (LANs). LANs give you access to network resources, such as printers and file servers on your corporate network, and possibly to the Internet. To connect to a LAN: 1. Check that the existing LAN supports Ethernet 10Base-T (10 Mbps) or 100Base-TX (100 Mbps) connections. 2. Plug the LAN cable (not supplied) into the built-in LAN port.
Modem and Network Connections Making Wireless Network Connections (select models only) Making Wireless Network Connections (select models only) If your notebook includes a wireless on-off button, you can connect by radio to an 802.11 wireless local area network (LAN) and access notebooks and other resources on the network. A wireless network provides all the functions of a typical “wired” network, but also provides for “roaming.
Modem and Network Connections Making Wireless Network Connections (select models only) 2. A list of available networks appears. Select the network you want, enter the encryption key if required, and select Connect. If the network you want is not on the list, select Advanced > Configure, and enter the required network parameters. If the network is not using 802.1x authentication protocol, clear the automatic key option. 3. On the General tab, edit network settings as needed for your local network.
Modem and Network Connections Making Wireless Network Connections (select models only) 5. If you want to use encrypted communication, uncheck the automatic key option, and then select the following parameters: • Key: ASCII passphrase or hexadecimal key string. • Key format: ASCII for passphrase, hexadecimal for key string. • Key length: smaller number for 64-bit encryption, larger number for 128-bit. 6. Mark the option to make this a notebook-to-notebook (ad hoc) network. 7.
Modem and Network Connections Making Wireless Network Connections (select models only) Turning off communication and ending a connection 1. Important: close any files that reside on other network notebooks. 2. To turn off the wireless 802.11 communication without turning off the notebook, press the wireless on-off button. This also turns off Bluetooth communication if it was enabled. –or– Right-click the wireless network connection icon in the taskbar and select Disable.
Modem and Network Connections Making Wireless Bluetooth Connections (select models only) Making Wireless Bluetooth Connections (select models only) If your notebook includes Bluetooth wireless capabilities, you can use it to make short-range radio connections to a wireless personal area network (PAN) and access other Bluetooth-compatible devices, such as other notebooks, cell phones, and printers.
Modem and Network Connections Making Wireless Bluetooth Connections (select models only) Turning off Bluetooth communication Turning off communication ends any connection you have open. 1. Important: close any files that reside on other network notebooks. 2. To turn off Bluetooth communication without turning off your notebook, press the wireless on-off button. This also turns off 802.11 communication if it was enabled.
Modem and Network Connections Making Wireless Bluetooth Connections (select models only) Detailed information about these and other advanced settings are included in the online help. To create your business card, you can open Microsoft Outlook, then open the address book and create a new contact. After entering your personal information, select File, Export To vCard File, and store the file in your business card directory.
Add-On Devices Reference Guide 47
Add-On Devices Connecting External Devices Connecting External Devices Connecting PC Cards The notebook PC Card slot is available for storing data and expanding the communication capabilities of the notebook. The notebook supports standard Type II and III PC Cards (PCMCIA and CardBus). To insert or remove a PC Card Inserting a PC Card 1. Hold the PC Card with the label side up and its connectors facing the card slot. 2. Slide the PC Card all the way into the bottom of the slot.
Add-On Devices Connecting External Devices Removing a PC Card CAUTION Before removing a PC Card, you must use the Eject Hardware or Safely Remove Hardware icon in the taskbar, or shut down the notebook. Otherwise, you could lose data. 1. Before removing the card, select the Eject Hardware or Safely Remove Hardware icon in the taskbar, and then select the card you want to remove. This protects your data and helps avoid unexpected problems.
Add-On Devices Connecting External Devices To connect an audio device You can plug in an external microphone, external speakers, or headphones. In addition, if you connect your notebook to the port replicator, you can plug in a stereo source (such as a CD player) or a device that accepts digital audio (such as a digital audio recorder). CAUTION The headphone and line-in jacks are three-terminal stereo jacks. They are not compatible with two-terminal mono plugs.
Add-On Devices Connecting External Devices To use an external monitor Connecting an external monitor 1. Select Start > Turn Off Computer > Turn Off. 2. Connect the monitor cable from the monitor to the monitor port on the back of the notebook. 3. Connect the monitor to a power source and turn it on. 4. Press the power button to turn on the notebook. Switching the display to the external monitor • Press Fn+F5 to cycle through the display options: notebook display, external monitor, both.
Add-On Devices Connecting External Devices Using dual display mode You can extend your desktop by connecting an external monitor to your notebook. 1. Select Start > Control Panel > Appearance and Themes > Display. 2. Select the Settings tab. 3. Select the second display, and then select the option to extend the desktop. You can set different resolutions and numbers of colors for each display. However, using the Extended Desktop requires video memory for each display.
Add-On Devices Connecting External Devices To connect an infrared device (select models only) Note: select models only If your model has an infrared port, a small, rectangular lens located on the front of the notebook provides wireless, serial communication between the notebook and other infrared devices such as printers or other notebooks. Using the infrared port • Make sure the infrared ports of your notebook and the other device lie in a straight line.
Add-On Devices Connecting External Devices To use a port replicator (select models only) A port replicator provides your notebook with external connections that you can leave in place whenever you remove the notebook from your desk. Instead of disconnecting and reconnecting peripheral devices, you can simply undock and dock the notebook. CAUTION Use only the approved AC adapter that meets the power requirements of the notebook). Do not use a 60-watt, 3.
Add-On Devices Connecting External Devices To dock to the port replicator 1. Plug in the AC adapter, and then connect it to the back of the port replicator. You can also operate the port replicator using power from the notebook battery. 2. Remove the rubber cover from the docking connector on the bottom of the notebook. 3. Align the notebook with the locator posts on the port replicator. 4. Press the notebook down until both sides snap into place. 5.
Add-On Devices Connecting External Devices To undock from the port replicator 1. Press down the undock button on the right side of the port replicator. 2. Lift the notebook out of the port replicator.
Add-On Devices Installing Additional RAM (Memory) Installing Additional RAM (Memory) The notebook has two slots that hold two RAM modules. At least one slot contains a RAM module installed at the factory. You can use both slots to expand your RAM. To install a RAM expansion module Use only PC2100 DDR-266 MHz or higher RAM. You will need a small Phillips screwdriver for these steps.
Add-On Devices Installing Additional RAM (Memory) 4. Insert the RAM board into the connector at about a 30 degree angle until it is fully inserted. Then press down at both sides until both latches snap closed. Series 2100 and 1050v Series 2500 5. Replace the cover. 6. Insert the battery. To remove the RAM module, release the two latches at the sides of the module.
Add-On Devices Installing Additional RAM (Memory) To remove a RAM expansion module You may want to remove a RAM module so you can install a larger one. You’ll need a small Phillips screwdriver for these steps. CAUTION Your notebook internal components are extremely sensitive to static electricity and can be permanently damaged by it. Handle the RAM module only by its edges.
Add-On Devices Installing Additional RAM (Memory) 4. Release the two latches at the sides of the RAM board, so the free edge of the board pops up. Series 2100 and 1050v Series 2500 5. Pull the board out of the connector. 6. Replace the cover. 7. Insert the battery.
Add-On Devices Replacing the Hard Disk Drive Replacing the Hard Disk Drive To replace the hard disk drive You will need a small Phillips screwdriver for this procedure. 1. Unplug the AC adapter, if connected. 2. Remove the battery. 3. Turn the unit bottom side up. 4. Use a pointed tool to remove the plugs from the two screw holes, then remove the two screws. 5. Gently pull the hard drive out of the notebook. 6. Gently slide the new drive into the hard drive compartment.
Add-On Devices Replacing the Hard Disk Drive To replace the hard disk drive holder If you are installing a new hard drive that does not have a holder, you can remove the holder parts from the old hard drive. You’ll need a small Phillips screwdriver for this procedure. 1. Remove the four screws from the sides of the holder and drive case, then slide the drive out of the holder. 2. Notice that the hard drive has a pin connector attachment at one end. Carefully remove this connector from the end of the drive.
Add-On Devices Replacing the Hard Disk Drive To prepare a new hard disk drive When you install a new hard disk drive, you also need to prepare it to be able to work with your notebook. If you want to restore the Windows software and operating system that were originally installed on your notebook, use the QuickRestore System Recovery CD that came with your notebook.
Troubleshooting and Maintenance Reference Guide 65
Troubleshooting and Maintenance Troubleshooting Your Notebook Troubleshooting Your Notebook This section contains solutions to many types of problems you might have with your notebook. Try the solutions one at a time, in the order in which they are presented. Here are some other sources of information for troubleshooting: • Use the Windows troubleshooters. Select Start > Help and Support. • Select on the question mark One-Touch key located at the top of the keyboard.
Troubleshooting and Maintenance Troubleshooting Your Notebook If you hear a loud high-pitched whine (feedback) from the speakers • In the Volume Control, try reducing the Master volume by double-clicking the speaker icon in the taskbar. • In Volume Control, select Options > Properties, and select the microphone option for the playback settings. Then in Volume Control, make sure the microphone is muted.
Troubleshooting and Maintenance Troubleshooting Your Notebook • Restart the system: remove the disc from the drive, and select Start > Turn Off Computer > Restart. • If you created the CD on a DVD/CD-RW combo-type drive, try using a different media brand. Read and write quality may vary for media. If a DVD movie doesn’t fill the screen Each side of a double-sided DVD has a different format (standard or widescreen). In widescreen format, black bands appear at the top and bottom of the screen.
Troubleshooting and Maintenance Troubleshooting Your Notebook If an external display does not work • Check the connections. • Press Fn+F5 in case the external monitor was disabled. (Do this three times to return to the state you started from.) • The external monitor may not be detected. In the BIOS Setup utility, try setting Video Display Device to Both in the System Devices menu. • If you’re using a TV connected to the S-video port, you must activate the TV.
Troubleshooting and Maintenance Troubleshooting Your Notebook Heat problems Your notebook normally gets warm during routine operation. If the notebook gets abnormally hot • Always set the notebook on a flat surface, so that air can flow freely around and underneath it. • Make sure the air vents on the bottom and sides of the notebook are clear. • Keep in mind that games and other programs that drive CPU usage toward 100 percent can increase the notebook temperature.
Troubleshooting and Maintenance Troubleshooting Your Notebook Keyboard and pointing device problems Use these suggestions for built-in or external devices. If the pointer is difficult to control Adjust the pointer controls. Select Start > Control Panel > Printers and Other Hardware > Mouse. If the TouchPad doesn’t work • Press the TouchPad on-off button to turn on the light. • Don’t touch the TouchPad while the notebook is rebooting or resuming from Standby mode.
Troubleshooting and Maintenance Troubleshooting Your Notebook Local area network (LAN) problems If the built-in network adapter doesn’t connect to the LAN • Check all cables and connections. Try connecting at a different network station, if available. • Make sure the LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for 100Base-TX operation. Maximum cable length is 100 meters (330 feet). • Select Start > Help and Support > and use the Networking troubleshooter.
Troubleshooting and Maintenance Troubleshooting Your Notebook Memory problems If a message says you are out of memory • Make sure drive C is not running low on free space. • If you are having memory problems while running MS-DOS programs, use the MS-DOS or Application and Software troubleshooter in Windows Help. Select Start >Help and Support. • The full amount of RAM in your notebook is not available for running applications. A certain amount of RAM is used for display memory.
Troubleshooting and Maintenance Troubleshooting Your Notebook If the modem doesn’t dial or no dial tone is detected • Check all cables and connections. • Connect a standard telephone to the phone line and make sure the line is working. • Make sure someone else isn’t using the same phone line. • Try another telephone line, preferably one normally used for a fax machine or modem. • If you’re in a foreign country, the dial tone may not be recognized by the modem.
Troubleshooting and Maintenance Troubleshooting Your Notebook • Open the hardware Device Manager. Select Start > Control Panel > Performance and Maintenance > System. If the modem is disabled, try to enable it. If it has a conflict, try disabling another device. • If you’re running fax software using fax Class 2, try using Class 1. If the modem dials but you can’t hear it • If your model has an audio mute light, make sure it is turned off. If it’s on, press the audio mute button.
Troubleshooting and Maintenance Troubleshooting Your Notebook PC Card (PCMCIA) problems If the notebook doesn’t recognize a PC Card • Remove and reinsert the PC Card. • Restart the notebook. Select Start > Turn Off Computer > Restart. • Try the card in another notebook to see whether the card functions properly. • Zoomed Video is not supported. • If the card requires an IRQ, make sure one is available. Open the hardware Device Manager. Select Start > Control Panel > Performance and Maintenance > System.
Troubleshooting and Maintenance Troubleshooting Your Notebook • Press CTRL+ALT+DEL and use Task Manager to see if an application is not responding. • Restart the notebook. Select Start > Turn Off Computer > Restart. • Some file browsers respond slowly while processing graphics or waiting for broken network connections to time out.
Troubleshooting and Maintenance Troubleshooting Your Notebook If the battery doesn’t charge • Make sure the AC adapter is fully plugged into the power source and the notebook, and that the light on the adapter is on. • If you’re using a power strip, remove the AC adapter from the power strip and plug it directly into a wall outlet. • Make sure the battery is fully installed and locked in place.
Troubleshooting and Maintenance Troubleshooting Your Notebook If the notebook doesn’t enter Standby mode as expected • If you have a connection to another computer, the notebook won’t suspend if the connection is active. • If the notebook is performing an operation, it normally waits for the operation to finish before going into Standby. If the notebook doesn’t enter Hibernation as expected Make sure Hibernation support is enabled. From Control Panel, open Power Options, and then select the Hibernate tab.
Troubleshooting and Maintenance Troubleshooting Your Notebook Serial, parallel, and USB problems If a serial mouse doesn’t work • Make sure you followed the manufacturer’s installation instructions completely and have installed the mouse properly. If not, repeat the procedure. • Make sure the port connection is secure. • Restart the notebook. Select Start > Turn Off Computer > Restart. • Check mouse settings in Control Panel. Select Start > Control Panel > Printers and Other Hardware > Mouse.
Troubleshooting and Maintenance Troubleshooting Your Notebook If the USB port is not working • Contact the vendor of the peripheral device for the latest USB drivers. • Check the port settings in Control Panel. Open the hardware Device Manager, and then double-click Universal Serial Bus Controller. Startup problems If the notebook doesn’t respond when you turn it on • Connect the AC adapter. • Reset the notebook by inserting the tip of a paper clip into the reset button on the bottom of the notebook.
Troubleshooting and Maintenance Troubleshooting Your Notebook If the notebook takes a long time to resume after being suspended The notebook can routinely take a minute or more to resume if it has a network card installed. While the operating system is loading drivers and checking hardware and network connections, you will see a blinking cursor on your display. As soon as the hardware has been reinitialized, the Windows desktop will appear. Wireless problems If you have problems with wireless 802.
Troubleshooting and Maintenance Troubleshooting Your Notebook If you cannot connect to a particular notebook on the network • Make sure the notebook is properly connected to the network. • Make sure your TCP/IP setup is correct for your network. Select Start > Control Panel > Network Connections. If you can connect, but the network is slow • Check whether you might be in an area served by more than one wireless LAN. If so, the LANs could be interfering with each other.
Troubleshooting and Maintenance Configuring the Notebook Configuring the Notebook The BIOS Setup utility helps you configure your notebook operation. To run the BIOS Setup utility The BIOS (Basic Input and Output System) Setup utility enables you to make changes to the notebook system configuration, and to tailor the operation of your notebook to your individual work needs. The settings made in BIOS Setup generally control the notebook hardware, and so greatly affect how the notebook operates. 1.
Troubleshooting and Maintenance Configuring the Notebook Main Menu Setting Description Default BIOS Revision Shows the current BIOS version. Detected automatically System Time Sets the time using 24-hour format. Values set take effect immediately. System Date Sets the date using dd/mm/yy format (except English, which uses mm/dd/yy format). Language Sets the language for BIOS Setup. Detected automatically Internal Hard Disk Sets the hard disk drive type and various parameters.
Troubleshooting and Maintenance Configuring the Notebook Security Menu Setting Description Default User Password is Shows if a user password is set. Clear Administrator Password is Shows if an administrator password is set. Clear Set User Password Press ENTER to set, change, or clear the user password. The password can have no more than 8 characters (0-9, A-Z), and cannot include special or accented characters.
Troubleshooting and Maintenance Configuring the Notebook To change video memory settings using BIOS Setup utility The notebook comes with either 32MB or 16MB of video memory. Note Changing your video memory to 8MB, 16MB, 32MB, or 64MB may change the performance of your notebook, depending on your selection. To change your video memory: 1. Select Start > Turn Off Computer > Restart. 2. Press F2 when the splash screen appears. 3. Move the down arrow key until UMA Video Memory is highlighted.
Troubleshooting and Maintenance Reinstalling and Updating Software Reinstalling and Updating Software Your notebook includes two features that allow you to install individual software applications or to restore the entire contents of your hard drive: • QuickRestore System Recovery CD, included with the notebook, allows you to restore your hard drive to the factory image. • Application Recovery utility allows you to restore or install one or several applications at a time.
Reference Information Reference Guide 89
Reference Information Modem Reference Information Modem Reference Information You can customize the operation of the modem using AT commands and S-registers. You can do this from Phone and Modem Options in Control Panel, from most communications software, or by using terminal mode in your software. Note You should have a good understanding of modems and how they operate before you change default settings.
Reference Information Modem Reference Information Conexant AT Commands (Advanced Users Only) Command (Conexant) On P Qn Sn Sn=v T Vn W0 W1 W2 W3 X0 X1 X2 X3 0=go on-line, 1=go on-line and initiate retrain sequence. Force pulse dialing. 0=enable result codes to DTE (default), 1=disable. Select S-register n as default. Set default S-register n to value v. Force DTMF dialing. Report result codes: 0=short form (terse), 1=long form (verbose) (default). Report DTE speed (default).
Reference Information Modem Reference Information Conexant AT Commands (Advanced Users Only) Command (Conexant) +ESA=a,b,c,d, e,f,g,h Controls operation of synchronous access mode: a=0 specifies in transparent sub-mode, modem transmits 8-bit SYN sequence on idle. b=0 specified in framed sub-mode, modem transmits HDLC flags on idle (default and fixed).
Reference Information Modem Reference Information Conexant AT Commands (Advanced Users Only) Command (Conexant) +VCID=n Set caller ID reporting: 0=disable (default), 1=enable with formatted presentation, 2=enable with unformatted presentation. Report caller ID: 0=use formatted presentation, 1=use unformatted presentation. Use full startup procedures on next connection, then select startup procedure defined by +PQC.
Reference Information Modem Reference Information Conexant AT Commands (Advanced Users Only) Command (Conexant) +MS=a,b,c,d, e,f Select modulation (b, c, d, e, and f are optional). a is the carrier (allowable rates in parentheses): B103 (300), B212 (1200 Rx/75 Tx or 75 Rx/1200 Tx), V21 (300), V22 (1200), V22B (1200/2400), V23C (1200), V32 (4800/9600), V32B (4800–14400), V34 (2400–33600), K56 (32000–56000), V90 (28000–56000), V92 (downstream: 28000–56000; upstream: 24000–48000).
Reference Information Modem Reference Information Conexant AT Commands (Advanced Users Only) Command (Conexant) +FLO=a Set flow control type: 0=XON/XOFF and RTS/CTS flow control turned off; 1=XON/XOFF flow control in either direction; 2=RTS for flow control of modem by DTE, and CTS for flow control of DTE by modem. Report modem manufacturer. Report modem model. Report modem version, revision, or date. Set DTE/modem interface rate in bits/sec: 0=automatic detection (default).
Reference Information Modem Reference Information S-Registers (Conexant) Register Function (Conexant) Range/units Default S0 S1 S2 S3 S4 S5 S6 S7 S8 S10 S11 S12 S18 S29 S30 S46 Number of rings to auto-answer. Ring counter. Escape character. Line termination character. Response formatting character. Command line editing character. Wait time for dial tone. Wait time for carrier. Pause time for dial delay modifier. Carrier loss disconnect time. DTMF tone duration. Escape prompt delay. Test timer.
Reference Information Safety Information Safety Information Power Cords The power cord supplied with the notebook AC adapter should match the plug and voltage requirements for your local area. Regulatory approval for the AC adapter has been obtained using the power cord for the local area. However, if you travel to a different area or need to connect to a different outlet or voltage, you should use one of the power cords listed below.
Reference Information Safety Information Battery Safety • To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object to touch the battery contacts. • Do not disassemble the battery. There are no serviceable parts inside. Do not dispose of the battery pack in fire or water. • Handle a damaged or leaking battery with extreme care. If you come in contact with the electrolyte, wash the exposed area with soap and water.
Reference Information Safety Information • Do not attempt to make any adjustment of the unit. • Avoid direct exposure to the laser beam—do not open the unit. CLASS 1 LASER PRODUCT LASER KLASSE 1 LED Safety The infrared port located on the front of certain models is classified as a Class 1 LED (light-emitting diode) device according to International Standard IEC 825-1 (EN60825-1).
Reference Information Safety Information Exposure to Radio Frequency Radiation The radiated output power of the IEEE 1394, 802.11 and Bluetooth internal wireless radio is far below the FCC radio frequency exposure limits. Nevertheless, the wireless radio shall be used in such a manner that the potential for human contact during normal operation is minimized.
Reference Information Regulatory Information Regulatory Information This section presents information that shows how your notebook complies with regulations in certain regions. Any modifications to your notebook not expressly approved by the manufacturer could void the authority to operate the notebook in these regions. U.S.A. This notebook has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Reference Information Regulatory Information Applicable certification jack USOC = RJ11C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.
Reference Information Regulatory Information The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a notebook or other electronic device, including fax machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the send
Reference Information Regulatory Information The internal wireless radio complies with RSS 210 of Industry Canada. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing.
Reference Information Regulatory Information Germany: License required for outdoor installations. Check with reseller for procedure to follow. Netherlands: License required for outdoor installations. Check with reseller for procedure to follow. Italy: Indoor or outdoor use in a public area requires a user license.
Reference Information Regulatory Information Questa apparecchiatura è stata approvata in conformità alla Decisione del Consiglio 98/482/EC che regolamenta, in seno all’Unione Europea, la connessione di singoli terminali alla rete telefonica pubblica commutata (PSTN) e alla rete wireless in radio frequenza.
Reference Information Regulatory Information TELEC approval number: D02-0005JP Name of Equipment: T60H424 New Zealand Conexant AMC20493-KT5 Data Fax Modem PTC 211/02/071 PTC200 General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Reference Information Regulatory Information PTC200 7.5.2 (3) (4) Ringer Sensitivity This device may be subject to ringing or bell tinkle when certain other devices are connected to the same line. If this occurs, the problem should not be referred to the Telecom Faults Service. Associated Software Limits of Compliance Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the application software or PC equipment associated with this device.
Reference Information Regulatory Information Declaration of Conformity (according to ISO/IEC Guide 22 and EN 45014) Manufacturer’s Name: Manufacturer’s Address: Hewlett-Packard Company, Personal Systems Group 19310 Pruneridge Ave., Cupertino, CA 95014, U.S.A. declares that the following product Product Name: Regulatory Model Number: Product Options: Presario 2100 series, Presario 2500 series, Evo 1050V series CRVSA-02T1-75 Includes all options for analog modems (Conexant) and 802.
Index AC adapter compatibility, 11, 54 connecting, 11 AC adapter jack location, 3, 6 adding RAM, 57 AdHoc wireless network setup, 40 adjusting brightness, 19 volume, 19 airplanes, wireless communication in, 41, 43 ALT GR key, 21 antistatic precautions, 57, 59 Applications key, 21 AT commands, 37, 90 audio adjusting volume, 66 connecting devices, 50 troubleshooting, 66 volume, 19 audio jacks, 3, 5 audio mute button, 3, 5 battery best use of, 34 checking status, 32 extending life of, 34 installing, 10 locatio
+ Page Down (decrease audio), 19 + Page Up (increase audio), 19 hard disk drive caring for, 28 Hibernation partition, 61, 87 holder, 62 location, 4, 7 locking, 26 protecting, 27 replacing, 61 troubleshooting, 69 Hibernation mode definition, 16 Hibernation partition, 61, 87 hot computer, 70 hot keys, 19 IEEE 1394 port connecting devices, 52 location, 3, 6 infrared communication transferring files, 53 troubleshooting, 70 infrared port location, 2, 5 making connections, 53 printing, 53 safety, 99 troubleshooti
hard disk drive, 61 hard drive holder, 62 PC Card, 49 RAM, 59 reset button, 17 resetting, 17 safety battery use, 98 infrared port, 99 laser, 98 power cords, 97 wireless communication, 41, 43 safety information, iii saving battery power, 33 scroll pad, 2, 5 secondary display, 51 security hard drive lock, 26 Kensington lock, 3, 6, 25, 55 Norton AntiVirus, 25 Security menu (BIOS), 86 serial port location, 3 troubleshooting, 80 setting up, 10 Standby mode and display life, 28 definition, 16 timeout, 16 startup,
