Compaq Notebook Series Startup Guide
Notice © 2002 Compaq Information Technologies Group, L.P. Compaq, the Compaq logo, Evo, and Presario are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies. This product incorporates copyright protection technology that is protected by method claims of certain U.S.
Important Safety Information CAUTION To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord to connect a modem to the telephone wall jack. In Australia, the computer must be connected to the Telecommunication Network through a line cord that meets the requirements of ACA Technical Standard TS008.
Operating system and software applications by Microsoft are licensed to you under the Microsoft License Agreement contained in the Microsoft documentation or displayed on your screen when Microsoft Software Products are launched.
UPDATES AND UPGRADES. Customer agrees that the software does not include updates and upgrades which may be available from Hewlett-Packard under a separate support agreement. EXPORT CLAUSE. Customer agrees not to export or re-export the software or any copy or adaptation in violation of the U.S. Export Administration regulations or other applicable regulation. U.S. GOVERNMENT RESTRICTED RIGHTS.
Contents Getting Started with Your Notebook ...............................................................................9 Taking Inventory ..........................................................................................................10 What’s in the box? ..................................................................................................10 To find more information .......................................................................................
Troubleshooting and Maintenance.................................................................................39 Troubleshooting Your Computer .................................................................................40 Display Problems....................................................................................................40 Hard Disk Drive Problems .....................................................................................41 Keyboard and Pointing Device Problems..............
Getting Started with Your Notebook Startup Guide 9
Getting Started with Your Notebook Taking Inventory Taking Inventory Congratulations! Your notebook computer sets a new standard in personal computing. Although compact and easy to carry, your computer is made with high standards of quality and attention to detail. This manual shows how to set up and operate your computer, as well as what to do if you run into trouble. What’s in the box? • Notebook PC. • Battery (installed). • AC adapter and power cord. • Quick Setup poster. • Startup Guide.
Getting Started with Your Notebook Taking Inventory To find more information The following table lists other sources of information about your computer and related products. Source Description and Location Startup Guide This printed manual introduces your computer. It also contains setup instructions, basic operation guidelines, troubleshooting information, and warranty information.
Getting Started with Your Notebook Identifying Parts of the Computer Identifying Parts of the Computer Front View 1. Computer open/close latch. 7. Hard disk drive. 2. One-Touch buttons. 8. Infrared port (certain models). 3. Keyboard status lights. 9. Wireless on-off button and indicator light (certain models). 4. Power button. Turns the computer on and off. 5. Touch pad, scroll pad, click buttons, plus on-off button. 10. Battery. 6.
Getting Started with Your Notebook Identifying Parts of the Computer Back View 13. AC adapter jack. 21. Modem port. 14. Two universal serial bus ports (USB). 15. LAN port. 22. PC Card and CardBus slot and button (certain models have two slots and two buttons). 16. S-video port. 23. IEEE 1394 port (certain models). 17. Parallel port (LPT1). Use this port for a parallel printer or other parallel device. 24. Audio jacks (left to right): external microphone, audio out (headphones). 18.
Getting Started with Your Notebook Identifying Parts of the Computer Bottom View 28. Hard disk drive. 31. Reset button. 29. Battery latch. 32. Docking port (certain models). 30. RAM cover. 33. Mini-PCI cover (no user parts inside).
Getting Started with Your Notebook Identifying Parts of the Computer Status Lights The computer includes a number of status lights that report power and battery status, drive activity, and keyboard functions such as Caps Lock and Num Lock. The following diagram shows the main status lights on the front of the computer. 1. Power mode. • On: the computer is on (even if the display is off). • Blinking: the computer is in Standby mode. • Off: the computer is off or in Hibernate mode. 2.
Getting Started with Your Notebook Identifying Parts of the Computer The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks. 1. Caps Lock. Caps Lock is active. 2. Num Lock. Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.) 3. Keypad Lock. The embedded keypad is active (Fn+F8). Num Lock must also be on for the numeric keys—otherwise, cursor control is active (as marked on an external keyboard).
Getting Started with Your Notebook Setting Up Your Computer Setting Up Your Computer WARNING Improper use of keyboards and other input devices has been associated with ergonomic injury. For information about reducing your risk, see the Safety & Comfort Guide on the Documentation Library CD included with your computer, or visit our ergonomics Web site, www.hp.com/ergo.
Getting Started with Your Notebook Setting Up Your Computer To remove the battery 1. Before removing the battery, do one of the following: • Shut down the computer or put it into Hibernate mode, or • Plug in the AC adapter. 2. Slide the battery’s release latch, and then slide the battery out of its compartment.
Getting Started with Your Notebook Setting Up Your Computer Step 2: Connect AC power CAUTION Use only the F4600, F4814, or 0950-4334 AC adapter included with your computer (or other approved adapter that meets the power requirements of the computer). Do not use a 60-watt, 3.16-amp adapter, such as F1454A or F1781A, and do not use DC adapter accessories F1455A and F2297A.
Getting Started with Your Notebook Setting Up Your Computer Step 3: Connect a phone line 1. Make sure the telephone line is an analog line, sometimes called a data line. (You must not use a digital line.) 2. Connect the telephone cord into a telephone jack. If the plug on the phone cord doesn’t fit the jack, you may need to use an adapter. 3. Plug the other end of the phone cord into the built-in modem.
Getting Started with Your Notebook Setting Up Your Computer Step 4: Turn on the computer • Press the power button above the left side of the keyboard. The computer then boots up, and Windows starts automatically. Hint If your computer does not turn on when operating on battery power, the battery may be out of power. Plug in the AC adapter and press the power button again. Leave the AC adapter plugged in for at least an hour—or 2–3 hours to charge it fully.
Getting Started with Your Notebook Setting Up Your Computer To connect to the Internet If you are connected to a wired or wireless LAN with Internet access or your computer has a modem (built-in, PC Card, or external), you can connect to the Internet. For details, see the Reference Guide on the Documentation Library CD included with your computer. What to do next • If you’re not familiar with Windows XP, click Start, Tour Windows XP, or check the Windows manual to discover what’s new.
Basic Operation Startup Guide 23
Basic Operation Operating Your Computer Operating Your Computer You can start and stop your computer using its power button. However, at certain times you may want to use other methods to start or stop the computer—depending on power considerations, types of active connections, and start-up time. For information on caring for and protecting your computer, see “Operating Your Computer” in the Reference Guide on the Documentation Library CD included with your computer.
Basic Operation Operating Your Computer You can also customize how these power modes work—see the chapter titled “Batteries and Power Management” in the Reference Guide on the Documentation Library CD included with your computer. To reset the computer Occasionally, you may find that Windows or the computer has stopped responding, and will not let you turn the computer off. If this happens, try the following in the order listed.
Basic Operation Operating Your Computer To change the boot device The computer normally boots from its internal hard disk. You can also boot the computer from a floppy disk drive, a CD-ROM drive, or an internal network interface card. 1. Click Start, Turn Off Computer, Restart. 2. When the logo screen appears, press ESC to display the Boot menu. 3. Use the arrow keys to select the boot device, and press ENTER.
Basic Operation Operating Your Computer 1. Click buttons. The click buttons work like the left and right buttons on a standard mouse. 2. Touch pad (touch-sensitive pointing device). 3. Touch pad on-off button and indicator light. 4. Scroll pad. The scroll pad scrolls the contents of the active window. Moving and selecting 1. Place your hands in a normal typing position. 2. Move a thumb or finger across the touch pad in the direction you want the pointer to move. 3.
Basic Operation Operating Your Computer To use the Fn hot keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, and then release both keys. This hot key Fn+F1 Does this Decreases the display brightness. Fn+F2 Increases the display brightness. Fn+F5 Toggles among the built-in display, an external display, and simultaneous display on both.
Basic Operation Operating Your Computer To play DVD movies If your computer came with a DVD drive, it also includes DVD player software that lets you play DVD movies. • Click Start, All Programs, Multimedia, DVD Player, InterVideo WinDVD. You can also use Windows Media Player to play DVD movies. Important DVDs can have regional codes embedded in the disc data. These codes prevent DVD movies from being played outside the region of the world in which they are sold.
Batteries and Power Management Startup Guide 31
Batteries and Power Management Using Battery Power Using Battery Power For information about how your computer regulates its power consumption, and how you can manually reduce power consumption and extend the life of the computer’s battery, see the chapter titled “Batteries and Power Management” in the Reference Guide on the Documentation Library CD included with your computer. To check battery status From the battery status light You computer has a battery status light—see “Status Lights” on page 15.
Batteries and Power Management Using Battery Power To respond to a low-battery warning The computer automatically alerts you when the battery power drops to a critically low level. The computer first emits a high-pitched beep or displays a warning message. Then, if you do not restore power within a short time, the computer goes into Hibernate mode.
Add-On Devices Startup Guide 35
Add-On Devices Installing Additional RAM Installing Additional RAM The computer has no memory (RAM) built in but has two slots that hold two RAM modules. At least one slot contains a RAM module installed at the factory. You can use both slots to expand your RAM. To install a RAM expansion module Use HP PC2100 DDR-266 or higher RAM only. You’ll need a small Phillips screwdriver for these steps.
Add-On Devices Replacing the Hard Disk Drive Replacing the Hard Disk Drive To replace the hard disk drive You’ll need a small Phillips screwdriver for this procedure. 1. Unplug the AC adapter if you’re using one, and remove the battery. 2. Turn the unit bottom side up. 3. Use a pointed tool to remove the plugs from the two screw holes, and then remove the two screws. 4. Gently pull the hard drive out of the computer. 5. Gently slide the new drive into the hard drive compartment.
Troubleshooting and Maintenance Startup Guide 39
Troubleshooting and Maintenance Troubleshooting Your Computer Troubleshooting Your Computer This section contains solutions to a few basic problems you might have with your computer. Try the solutions one at a time, in the order in which they are presented. Here are some other sources of information for troubleshooting: • See the troubleshooting chapter in the Reference Guide on the Documentation Library CD included with your computer for a more complete list of troubleshooting suggestions.
Troubleshooting and Maintenance Troubleshooting Your Computer Hard Disk Drive Problems If the computer’s hard drive doesn’t spin • Make sure the computer has power. If necessary, connect the AC adapter, and make sure it is fully plugged into a power source and into the back of the computer. • Remove and reinsert the hard drive—see “To replace the hard disk drive” on page 37. If files are corrupted • Open My Computer, select the disk you want to scan, click File, Properties, and use the Tools tab.
Troubleshooting and Maintenance Troubleshooting Your Computer Performance Problems For best performance, your computer should have at least 128 MB of memory (RAM). If the computer stops responding • Press CTRL+ALT+DEL and use Task Manager to end the application that is not responding. • Press the power button for at least 4 seconds to turn off and reset the computer. Then press the power button again to turn the computer back on.
Troubleshooting and Maintenance Troubleshooting Your Computer • Make sure you’re using only the HP F4600, F4814, or 0950-4334 AC adapter included with your computer (or other approved adapter that meets the power requirements of the computer). Do not use a 60-watt, 3.16-amp adapter, such as HP F1454 or F1781. • Move the computer away from any nearby heat source. Unplug the AC adapter and allow the battery to cool down. If the battery gets too hot, it will not charge properly.
Troubleshooting and Maintenance Testing the Hardware Testing the Hardware The e-Diagtools hardware diagnostic program included with your computer provides two levels of testing: • Automated testing using its basic hardware test. • Advanced testing using individual hardware tests. The tests are designed to run after the system reboots. This ensures that the computer will be in a predictable state, so the diagnostic program can properly test the hardware components.
Troubleshooting and Maintenance Testing the Hardware 12. Optional: open the Support Ticket. In Windows, click Start, All Programs, Utilities, e-Diagtools, e-Diagtools for Windows. 13. Click View to display the Support Ticket. 14. To add information about your problem, click Comments, type the information, and then click OK. To save or print the Support Ticket, click Save As or Print. To e-mail the Support Ticket to your support agent, click e-Mail.
Troubleshooting and Maintenance Configuring the Computer Configuring the Computer To run the BIOS Setup utility The BIOS (Basic Input and Output System) Setup utility enables you to make changes to the computer’s system configuration, and to tailor the operation of your computer to your individual work needs. The settings made in BIOS Setup generally control the computer’s hardware, and so greatly affect how the computer operates. 1. Click Start, Turn Off Computer, Restart. 2.
Troubleshooting and Maintenance Reinstalling and Updating Software Reinstalling and Updating Software You can use the QuickRestore System Recovery CD to recover the original software build for your computer. The QuickRestore System Recovery CD also provides Windows drivers specific to your computer to configure a custom system. You can find drivers in these locations: • On your computer’s hard drive under C:\hp\Drivers. • On the QuickRestore System Recovery CD under \hp\Drivers.
Troubleshooting and Maintenance Reinstalling and Updating Software 5. When you see the logo screen, press ESC. 6. Select the CD or DVD drive as the boot device. 7. When the QuickRestore System Recovery CD dialog box appears, follow the displayed instructions. To perform a standard recovery, press 2, 1, 1. If prompted, accept the recommended partition size. If you install the factory software, the recovery process can take 15 to 45 minutes.
Support and Service Startup Guide 49
Support and Service Getting Assistance for Your Computer Getting Assistance for Your Computer To get help from the Web Get e-mail and telephone support information, technical information, software updates, and the latest information about warranty and support programs at this URL: www.compaq.com/consumersupport To get support or service Customer Support will assist you free of charge during the term of the warranty (you are responsible for the telephone charges).
Support and Service Getting Assistance for Your Computer To get support by telephone, refer to the phone number list below. If your notebook product is not normally sold in the country of use, you must call for support in a country that supports your notebook model.
Support and Service Getting Assistance for Your Computer To receive repair service If the notebook product is not normally sold by Compaq or HP in the country of use, it must be returned for service to a country in which it is sold and supported. Note Notebook products have regional support and service in selected countries. Notebook PCs may be supported only in the country in which they are purchased and marketed.
Support and Service Getting Assistance for Your Computer To prepare your computer for shipment See “To receive repair service” above to determine if your computer must be sent in for service. If so, prepare your computer for shipment as follows. Note If you have questions about packaging requirements when returning your notebook for repair, contact Customer Support—see “To get support or service” on page 50.
Support and Service Limited Warranty Statement Limited Warranty Statement 1. HP warrants to you, the end-user customer, that HP hardware, accessories and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified in the Warranty Duration table below. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Support and Service Limited Warranty Statement 7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
Reference Information Startup Guide 57
Reference Information Hardware Specifications Hardware Specifications Because we are constantly improving our products, the specifications shown below are subject to change. For the latest specifications, see the Compaq Consumer Support Web site (www.compaq.com/consumersupport). Physical Attributes Size (14-inch display): 328 × 272 × 33 mm (12.9 × 10.7 × 1.3 in). Size (15-inch display): 328 × 272 × 35 mm (12.9 × 10.7 × 1.4 in). Weight: 2.9 kg (6.5 lb) minimum, depending on configuration.
Reference Information Hardware Specifications Keyboard and Pointing Devices 87/88-key touch-type QWERTY keyboard with 101/102 key emulation. Embedded numeric keypad. 12 function (Fn) keys. 5 user-programmable One-Touch buttons. Touch pad with integrated scroll pad, on-off button and indicator. Left and right click buttons. LAN Ethernet 10Base-T (10 Mbps) and 100Base-TX (100 Mbps) support. Supports wake-on-LAN, fast IP, DMI, dRMON. MBA (Managed Boot Agent) support for PXE/BINL, NCP/IPX, DHCP.
Reference Information Hardware Specifications Expandability One 16-/32-bit PC Card slot, Type II or III, CardBus enabled. Optional port replicator (certain models). Security Features User and administrator passwords. System password. Hard disk drive password lock. PC identification displayed at boot. DMI-accessible electronic serial number. Kensington MicroSaver lock slot. Environmental Limits Operating temperature: 5 to 35 °C (41 to 95 °F). Operating humidity: 20 to 90 percent RH (5 to 35 °C).
Reference Information Safety Information Safety Information Power Cords The power cord supplied with the computer’s AC adapter should match the plug and voltage requirements for your local area. Regulatory approval for the AC adapter has been obtained using the power cord for the local area. However, if you travel to a different area or need to connect to a different outlet or voltage, you should use one of the power cords listed below.
Reference Information Safety Information Ergonomics WARNING Improper use of keyboards and other input devices has been associated with ergonomic injury. For information about reducing your risk, see the Safety & Comfort Guide on the Documentation Library CD included with your computer, or visit our ergonomics Web site, www.hp.com/ergo.
Reference Information Safety Information Laser Safety The CD-ROM and DVD drives used with the computer are certified as a Class 1 laser devices according to the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard and International Standards IEC 825 / IEC 825-1 (EN60825 / EN60825-1). These devices are not considered harmful, but the following precautions are recommended: • Ensure proper use by reading and following the instructions carefully.
Reference Information Safety Information Mercury Safety This product contains mercury in the fluorescent lamp of the liquid-crystal display, and may require special handling at end-of-life. Exposure to Radio Frequency Radiation The radiated output power of the IEEE 802.11 and Bluetooth internal wireless radio is far below the FCC radio frequency exposure limits. Nevertheless, the wireless radio shall be used in such a manner that the potential for human contact during normal operation is minimized.
Reference Information Regulatory Information Regulatory Information This section presents information that shows how your computer complies with regulations in certain regions. Any modifications to your computer not expressly approved by the manufacturer could void the authority to operate the computer in these regions. U.S.A. This computer has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Reference Information Regulatory Information Applicable certification jack USOC = RJ11C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.
Reference Information Regulatory Information the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) Declaration of Conformity (U.S.A.
Reference Information Regulatory Information Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada. Le composant RF interne est conforme à la norme CNR-210 d’Industrie Canada.
Reference Information Regulatory Information Japan Japan Telecommunications Approval Name of Equipment: AMC20493-KT5 TELEC approval number: D02-0005JP Name of Equipment: T60H424 Startup Guide 69
Reference Information Regulatory Information New Zealand Conexant AMC20493-KT5 Data Fax Modem PTC 211/02/071 PTC200 General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Reference Information Regulatory Information Russia International Products sold internationally by the manufacturer and its authorized dealers meet the specifications listed on the following page. Note For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is listed in the declaration below. This regulatory number is different from the marketing name and product number.
Reference Information Regulatory Information Declaration of Conformity (according to ISO/IEC Guide 22 and EN 45014) Manufacturer’s Name: Manufacturer’s Address: Hewlett-Packard Company, Personal Systems Group 19310 Pruneridge Ave., Cupertino, CA 95014, U.S.A. declares that the following product Product Name: Regulatory Model Number: Product Options: Presario 1100 series, Evo N1010v series CRVSA-02T1-75 Includes all options for analog modems (Conexant) and 802.
Index AC adapter compatibility, 19 connecting, 19 AC adapter jack location, 13 adding RAM, 36 adjusting brightness, 28 volume, 28 antistatic precautions, 36 AT commands, See Reference Guide audio connecting devices, See Reference Guide volume, 28 audio jacks, 13 audio mute button, 13 opening/closing, 12 reinstalling Windows, 47 resetting, 25 testing, 44 turning on, 21 configuring BIOS settings, 46 touch pad, 27 connecting external devices, See Reference Guide LAN, See Reference Guide modem, See Reference
hard disk drive, 37 RAM, 36 installing original software, 47 Internet connecting to, See Reference Guide inventory, 10 button location, 12 status lights, 15 turning off, 24 on button location, 12 One-Touch buttons location, 12 K P keyboard connecting external, See Reference Guide ergonomic precautions, 17 opening, 36 status lights, 12, 16 troubleshooting, 41 Keypad Lock, 12, 16 parallel port location, 13 partition (Utility), 47 PC Card slot location, 13 PC Cards installing, See Reference Guide PC2100 D
startup, 43 turning on computer, 21 U URLs, 11 USB connecting, See Reference Guide USB ports location, 13 Utility partition creating, 47 V voltage requirements, 61 volume adjusting, 28 volume control location, 13 W warranty repair, 52 Web sites, 11 Windows documentation, 11 reinstalling, 47 setting up, 21 wireless communication indicator light, 12 Startup Guide 75
