Compaq Presario Desktop Products - Warranty and Support Guide

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This Limited Warranty does not apply to expendable parts.
This Limited Warranty does not extend to any product from
which the serial number has been removed or that has been
damaged or rendered defective (a) as a result of accident,
misuse, abuse, or other external causes; (b) by operation
outside the usage parameters stated in the user
documentation that shipped with the product; (c) by the
use of parts not manufactured or sold by HP; or (d) by
modification or service by anyone other than (i) HP,
(ii) an HP authorized service provider, or (iii) your own
installation of end-user replaceable HP or HP approved
parts if available for your product in the servicing
country/region.
These terms and conditions constitute the complete and
exclusive warranty agreement between you and HP
regarding the Compaq branded product you have
purchased or leased. These terms and conditions supersede
any prior agreements or representations — including
representations made in sales literature or advice given to
you by HP or an agent or employee of HP — that may have
been made in connection with your purchase or lease of the
Compaq branded product. No change to the conditions of
this Limited Warranty is valid unless it is made in writing
and signed by an authorized representative of HP.
Options and Software
The Limited Warranty terms and conditions for HP options
are as indicated in the Limited Warranty applicable to HP
options. HP DOES NOT WARRANTY SOFTWARE
PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS OR
THE OPERATING SYSTEM PREINSTALLED BY HP. HP’s only
obligations with respect to software distributed by HP under
the Compaq brand name are set forth in the applicable end-
user license or program license agreement. Non-HP
hardware and software products are provided “AS IS.”
However, non-HP manufacturers, suppliers, or publishers
may provide their own warranties to you.
Limitation of Liability
IF YOUR COMPAQ BRANDED HARDWARE PRODUCT
FAILS TO WORK AS WARRANTED ABOVE, YOUR
SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR
OR REPLACEMENT. HP’S MAXIMUM LIABILITY UNDER THIS
LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER
OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR
THE COST OF REPAIR OR REPLACEMENT OF ANY
HARDWARE COMPONENTS THAT MALFUNCTION IN
CONDITIONS OF NORMAL USE.
HP IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE
PRODUCT OR THE FAILURE OF THE PRODUCT TO
PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS
OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES. HP IS NOT LIABLE FOR ANY CLAIM MADE BY
A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.
THIS LIMITATION OF LIABILITY APPLIES WHETHER
DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER
THIS LIMITED WARRANTY OR AS A TORT CLAIM
(INCLUDING NEGLIGENCE AND STRICT PRODUCT
LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM.
THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR
AMENDED BY ANY PERSON. THIS LIMITATION OF
LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED
HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE
POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION
OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS
FOR PERSONAL INJURY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY
VARY FROM STATE TO STATE OR FROM
COUNTRY/REGION TO COUNTRY/REGION. YOU ARE
ADVISED TO CONSULT APPLICABLE STATE OR
COUNTRY/REGION LAWS FOR A FULL DETERMINATION
OF YOUR RIGHTS.
Technical Support
Hardware
Free Hardware technical support is available for a period of
one year from the date of purchase. After the first year,
hardware technical support will be available for a fee (see
“Compaq Out-of-Warranty Support Options”).
Software
Software technical support is defined as assistance with
questions and issues about the software that was either
preinstalled by HP on the Compaq branded product or
that was included with the Compaq branded product at
the time of your purchase or lease of the product. Technical
support for software is available for thirty (30) days from
date of product purchase or lease. Your dated sales or
delivery receipt, showing the date of purchase or lease
of the product, is your proof of the purchase or lease date.
You may be required to provide proof of purchase or lease
as a condition of receiving software technical support. After
the first thirty (30) days, technical support for software that
was either preinstalled by HP on the Compaq branded
product or included with the Compaq branded product at
the time of your purchase or lease of the product is
available for a fee.