Maintenance and Service Guide HP Compaq Pro 6305 Microtower Business PC HP Compaq Pro 6305 Small Form Factor Business PC
© Copyright 2012, 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Product Features ............................................................................................................... 1 Standard Configuration Features ................................................................................................ 1 Microtower (MT) Front Panel Components ................................................................................... 2 Small Form Factor (SFF) Front Panel Components ..........................................................
Sequential part number listing ................................................................................... 31 Small Form Factor (SFF) chassis spare parts ............................................................................... 35 Computer major components .................................................................................... 35 Cables ................................................................................................................... 37 Misc parts ................
Front Bezel Security ................................................................................................................ 57 Bezel Blanks .......................................................................................................................... 59 Memory ................................................................................................................................ 60 DIMMs ...........................................................................................
Drives ................................................................................................................................. 116 Drive Positions ...................................................................................................... 117 Installing and Removing Drives ............................................................................... 117 Removing a 5.25-inch Drive from a Drive Bay ........................................... 119 Installing a 5.
Contacting Customer Support ................................................................................................ 184 9 HP PC Hardware Diagnostics ........................................................................................ 185 Why run HP PC Hardware Diagnostics – UEFI ......................................................................... 185 How to access and run HP PC Hardware Diagnostics - UEFI ......................................................
SFF Specifications ................................................................................................................ 217 Index ...............................................................................................................................
1 Product Features Standard Configuration Features Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Figure 1-1 Microtower Configuration Figure 1-2 Small Form Factor Configuration NOTE: The Small Form Factor computer can also be used in a tower orientation.
Microtower (MT) Front Panel Components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Table 1-1 Front Panel Components 1 5.25-inch Optical Drives 5 3.5-inch Media Card Reader (optional) 2 Hard Drive Activity Light 6 Dual-State Power Button 3 Microphone/Headphone Connector 7 Power On Light 4 USB (Universal Serial Bus) 2.
Small Form Factor (SFF) Front Panel Components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Figure 1-3 Front Panel Components Table 1-2 Front Panel Components 1 5.25-inch Optical Drive 5 Microphone/Headphone Connector 2 Dual-State Power Button 6 3.
Microtower (MT) Rear Panel Components Figure 1-4 Rear Panel Components Table 1-3 Rear Panel Components 1 Power Cord Connector 6 Line-Out Connector for powered audio devices (green) 2 Line-In Audio Connector (blue) 7 PS/2 Keyboard Connector (purple) 3 PS/2 Mouse Connector (green) 8 VGA Monitor Connector 4 Serial Connector 9 DisplayPort Monitor Connector 5 RJ-45 Network Connector 10 USB 3.0 ports (blue) 11 USB 2.
Small Form Factor (SFF) Rear Panel Components Figure 1-5 Rear Panel Components Table 1-4 Rear Panel Components 1 RJ-45 Network Connector 7 DisplayPort Monitor Connector 2 Serial Connector 8 VGA Monitor Connector 3 PS/2 Mouse Connector (green) 9 PS/2 Keyboard Connector (purple) 4 Power Cord Connector 10 Line-Out Connector for powered audio devices (green) 5 USB 2.0 ports (black) 11 Line-In Audio Connector (blue) 6 USB 3.
Serial Number Location Each computer has a unique serial number and a product ID number that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance.
2 Activating and Customizing the Software NOTE: This chapter provides information for both Windows 7 and Windows 8. Activating and customizing the software in Windows 7 If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you activate the operating system. CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully activated.
Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. After an Internet connection has been established, click the Start > All Programs > Windows Update. 3.
We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen. CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE.
3 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: 10 ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: 1. Turn on or restart the computer. 2. Repeatedly press F10 when the monitor light turns green to access the utility.
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ● Hard Disk: Size, model, firmware version, serial number, connector color.
Table 3-3 Computer Setup—Storage (continued) Storage Options eSATA Port Allows you to set a SATA port as an eSATA port for use with an external drive. Default is enabled. This setting affects only the port with the black connector, labeled as eSATA on the system board. This port should have the eSATA back panel connector attached to use eSATA drives. For more information, see the eSATA white paper at www.hp.com.
Table 3-3 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS selftests is attached to the system.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. Power-On Password Allows you to set and enable a power-on password.
Table 3-4 Computer Setup—Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: ● Embedded security device ● System audio ● USB controller (varies by model) ● Network controller NOTE: USB Security You must disable AMT before trying to hide the network controller.
Table 3-4 Computer Setup—Security (continued) Master Boot Record Security Enables/disables Master Boot Record (MBR) security. The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities.
Table 3-4 Computer Setup—Security (continued) System Security (these options are hardware dependent) Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. Default is enabled. SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled.
Table 3-4 Computer Setup—Security (continued) DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Power Option Description OS Power Management ● Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the processors power consumption when the processor is idle. Default is extended. ● Runtime Power Management— Enable/Disable.
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦ QuickBoot (default) = Do not clear memory or perform a memory test. ◦ FullBoot = Memory test (count) on cold boot. Clears memory on all boots. ◦ Clear Memory = No memory count on cold boot.
Table 3-6 Computer Setup—Advanced (for advanced users) (continued) Onboard Devices Allows you to set resources for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems. To hide a device from the operating system, see Security > Device Security. Bus Options Device Options Allows you to enable or disable: ● PCI SERR# Generation. Default is enabled.
Table 3-6 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: ● AMT (enable/disable). Allows you to enable or disable functions of the embedded Management Engine (ME) such as Active Management Technology (AMT).
4 Illustrated parts catalog Microtower (MT) chassis spare parts Computer major components Item Description (1) Front bezel Spare part number For use in all countries and regions except China 689377-001 5.
Item Description Spare part number 3.
Cables Item Description Spare part number (1) Front I/O assembly 646827-001 (2) SATA optical drive power cable 646834-001 (3) SATA hard drive power cable 646833-001 (4) Power switch/LED assembly 646828-001 (5) HP USB 3.0 Front Port Adapter 716391-001 SATA cable, 18 inch, 1 straight end, 1 angled end (labeled; not illustrated) 646830-001 SATA cable, 17.
Item Description Spare part number * Adapter, DisplayPort to DVI 662723-001 * Adapter, DVI-I to VGA 202997-001 * Adapter, DVI-D to VGA 657401-001 * Adapter, USB 3.0 to USB 2.
Item Description Spare part number (3) Hood sensor 638816-001 (4) Speaker 645330-001 (5) Solenoid lock 641498-001 (6) Printer port, PCI card 638817-001 (7) Clamp lock, includes universal cable (plate not included) 508987-001 * Rear chassis fan 643908-001 * Fan duct assembly 646824-001 * Serial port, PCI card 638815-001 * 2.
Item Description Spare part number Smart card 631411-xx1 Smartcard, CCID 701671-xx1 * not illustrated Drives Description Spare part number Hard drives 1-TB hybrid hard drive (8-GB SSD) 724937-001 1-TB, 7200-rpm 636930-001 500-GB hybrid hard drive (8-GB SSD) 724938-001 500-GB, 7200-rpm 636929-001 500 GB, 7200 rpm, 2.5-inch, self-encrypting (SED) 696442-001 320-GB, 7200-rpm, 2.
Description Spare part number AMD Radeon HD8490 PCIe x16 graphics card, 1 GB (for use with Windows 8) 717219-001 AMD Radeon HD8470 PCIe x16 graphics card, 2 GB (for use with Windows 8) 729085-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (for use with Windows 8) 702647-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (for use only in China) 702646-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (includes adapter; not for use with Windows 8) 682411-001 AMD Radeon HD6350 PCIe x16 graphic
32 Spare part number Description 583345-001 Antenna for use with 538048-001 583653-001 Bezel blank, 3.5-inch 585884-001 Chassis fan with guard 586721-001 2.
Spare part number Description 646824-001 Fan duct assembly 646825-001 Access panel 646827-001 Front I/O assembly 646828-001 Power switch/LED with holder 646830-001 SATA cable, 18 inch, 1 straight end, 1 angled end 646833-001 Hard drive power cable 646834-001 Optical drive power cable 657401-001 Adapter, DVI-D to VGA 660408-001 DVD±RW drive 661841-001 120-GB Solid-state drive, SATA 2.0 662723-001 Adapter, DisplayPort to DVI 663213-001 HP USB 3.
34 Spare part number Description 702647-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (for use only with Windows 8) 703596-001 System board for use in Windows 7 models (includes replacement thermal material) 703596-501 System board for use in Windows 8 Standard models (includes replacement thermal material) 703596-601 System board for use in Windows 8 Professional models (includes replacement thermal material) 703598-001 AMD A10-5800B, 3.
Small Form Factor (SFF) chassis spare parts Computer major components Item Description Spare part number (1) Front bezel 687950-001 Bezel blank (optical drive; not illustrated) 570838-001 Bezel blank (card reader; not illustrated) 583653-001 (2) (3) (4) Power supply 240W, 90% efficient 613762-001 240W, standard 613763-001 System board (includes replacement thermal material) For use in Windows 7 models 703596-001 For use in Windows 8 Standard models 703596-501 For use in Windows 8 Profe
Item Description * Memory modules (PC3-12800, 1600-MHz) * 8-GB 689375-001 4-GB 671613-001 2-GB 671612-001 Processors (include replacement thermal material) AMD A10-5800B, 3.8 GHz, 4-MB L2 cache (100-W), HD 7660D 703598-001 AMD A8-5500B, 3.2 GHz, 4-MB L2 cache (65-W), HD 7560D 703601-001 AMD A6-5400B, 3.6 GHz, 4-MB L2 cache (65-W), HD 7540D 703600-001 AMD A4-5300B, 3.
Cables Item Description Spare part number (1) Front I/O and power switch assembly 636926-001 (2) HP USB 3.0 Front Port Adapter 716391-001 (3) SATA drive power cable 636923-001 * SATA cable, 19.5 inch, 2 straight ends 638813-001 * SATA cable, 25.
Item Description Spare part number * DisplayPort cable 487562-001 * not illustrated Misc parts 38 Item Description Spare part number (1) Chassis fan 645327-001 (2) Fan duct (not illustrated) 636921-001 Chapter 4 Illustrated parts catalog
Item Description Spare part number (3) Heat sink (includes replacement thermal material) 645326-001 (4) Speaker 636925-001 (5) Solenoid lock 641471-001 (6) Printer port, PCI card 638817-001 (7) Hood sensor 638816-001 (8) Clamp lock, includes universal cable (plate not included) 508987-001 * Rubber feet 583654-001 * Chassis stand 688952-001 * Serial port, PCI card (not illustrated) 638815-001 * 2.
Item Description Spare part number Smart card 631411-xx1 Smartcard, CCID 701671-xx1 * not illustrated Drives Description Spare part number Hard drive 1-TB hybrid hard drive (8-GB SSD) 724937-001 1-TB, 7200-rpm 636930-001 500-GB hybrid hard drive (8-GB SSD) 724938-001 500-GB, 7200-rpm, 2.5-inch, SED 696442-001 500-GB, 7200-rpm 636929-001 320-GB, 7200-rpm, 2.
Description Spare part number AMD Radeon HD8490 PCIe x16 graphics card, 1 GB (for use with Windows 8) 717219-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (for use only in China) 702646-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (for use with Windows 8) 705647-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (includes adapter; not for use with Windows 8) 682411-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (for use with Windows 8) 697246-001 AMD Radeon HD6350 PCIe x16 graph
42 Spare part number Description 583654-001 Rubber foot 586721-001 Drive adapter, 2.
Spare part number Description 645327-001 Chassis fan 645558-001 eSATA port assembly, PCI card 646809-001 160-GB Solid-state drive 646815-001 Access panel 657401-001 Adapter, DVI-D to VGA 660408-001 16X SATA DVD±RW drive 661841-001 120-GB Solid-state drive, SATA 2.0 662723-001 Adapter, DisplayPort to DVI 665961-001 128-GB Solid-state drive, SATA 2.
44 Spare part number Description 703596-001 System board for use in Windows 7 models (includes replacement thermal material) 703596-501 System board for use in Windows 8 Standard models 703596-601 System board for use in Windows 8 Professional models 716390-001 Card reader, 14-in-1, USB 2.0/3.0, 3.5-inch 716391-001 HP USB 3.
5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V Removing DIPs from Styrofoam 3,500 V 5,000 V 14,500 V Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V These are then multi-packaged inside plastic tubes, trays, or Styrofoam. NOTE: 700 volts can degrade a product. Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD.
Method Voltage Antistatic plastic 1,500 Carbon-loaded plastic 7,500 Metallized laminate 15,000 Grounding the Work Area To prevent static damage at the work area, use the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Transparent metallized shielding bags ● Transparent shielding tubes Operating Guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow.
Cleaning the Computer Case Follow all safety precautions in General Cleaning Safety Precautions on page 48 before cleaning the computer. To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. ● For stubborn stains, use isopropyl (rubbing) alcohol.
Cleaning the Mouse Before cleaning the mouse, ensure that the power to the computer is turned off. ● Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly. ● To clean the mouse body, follow the procedures in Cleaning the Computer Case on page 49.
Cables and Connectors Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 3.0 Gb/s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives.
● When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the wires. ● Some flat ribbon cables come prefolded. Never change the folds on these cables. ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius. ● Never crease a SATA data cable. ● Do not rely on components like the drive cage, power supply, or computer cover to push cables down into the chassis.
6 Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Computer Access Panel Description Spare part number Access panel 646825-001 To access internal components, you must remove the access panel: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 54) 2. Loosen the two captive thumbscrews (1) that secure the access panel to the computer chassis. 3. Use the handle located between the thumbscrews to lift the access panel off the unit (2). NOTE: You may want to lay the computer on its side to install internal parts.
Front Bezel Description Spare part number Front bezel 689377-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 54) 2. Remove the access panel (Computer Access Panel on page 55) 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2).
Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
8. Install the screw through the interior of the front of the chassis into the front bezel. The screw hole is located toward the middle of the right edge of the chassis between the hard drive bay and speaker. Figure 6-4 Installing the Front Bezel Security Screw 9. Replace the access panel. 10. Reconnect the power cord and turn on the computer. 11. Lock any security devices that were disengaged when the access panel was removed.
Bezel Blanks Description Spare part number 3.5-inch bezel blank 583653-001 5.25-inch bezel blank, optical drive 570838-001 On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Computer Access Panel on page 55) 2. Remove the front bezel (Front Bezel on page 56) 3.
Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel B. Sockets DIMM3 and DIMM4 operate in memory channel A. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed.
Installing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board. The memory module sockets have gold-plated metal contacts.
4. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3). 5. Repeat steps 3 and 4 to install any additional modules. 6. Replace the computer access panel. 7. Reconnect the power cord and turn on the computer. 8. Lock any security devices that were disengaged when the access panel was removed. The computer should automatically recognize the additional memory the next time you turn on the computer.
Expansion Cards Description Spare part number GeForce GT630 PCIe x16 graphics card, 2 GB (for use only with Windows 8) 702084-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB (for use with Windows 8) 720837-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB (for use only with Windows 8) 707252-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (for use only with Windows 8) 700578-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB (for use with Windows 8) 717219-001 AMD Radeon HD84
4. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 6-7 Opening the Expansion Slot Retainer 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a.
b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components. Figure 6-9 Removing a Standard PCI Expansion Card c.
7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 8.
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 54) 2.
System Board Connections Refer to the following illustrations and tables to identify the system board connectors for your model. Figure 6-12 System Board Connections Table 6-1 System Board Connections No.
Table 6-1 System Board Connections (continued) No.
When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. If you are adding a second hard drive, connect it to the light blue connector on the system board labeled SATA1. ● Connect the first SATA optical drive to the white SATA connector on the system board labeled SATA2.
No. Guide Screw Device 1 Black M3 Metric Screws All Drives (except hard drives) 2 Silver and Blue 6-32 Isolation Mounting Screws Secondary Hard Drive CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity.
Table 6-2 Drive Positions (continued) 3 Secondary 3.5-inch internal hard drive bay for optional hard drive 4 Primary 3.5-inch internal hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup. Removing a 5.25-inch or 3.
b. If you are removing a media card reader, disconnect the USB cable from the system board. Figure 6-16 Disconnecting the Media Card Reader USB Cable 5. A latch drive bracket with release tabs secures the drives in the drive bay. Lift the release tab on the latch drive bracket (1) for the drive you want to remove, then slide the drive from its drive bay (2).
Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay 1. Prepare the computer for disassembly (Preparation for Disassembly on page 54) 2. Remove the access panel (Computer Access Panel on page 55) 3. Remove the front bezel (Front Bezel on page 56) 4. If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank. See Bezel Blanks on page 59 for more information. 5. Install four M3 metric guide screws in the lower holes on each side of the drive.
7. Connect the power and data cables to the drive as indicated in the following illustrations. a. If you are installing an optical drive, connect the power cable (1) and data cable (2) to the back of the drive. NOTE: The power cable for the optical drives is a two-headed cable that is routed from the system board to the rear of the optical drive bays. Figure 6-20 Connecting the Optical Drive Cables b.
8. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector. NOTE: If you are installing a new SATA optical drive, connect the data cable for the first optical drive to the white SATA connector on the system board labeled SATA2. Connect the data cable for a second optical drive to the black SATA connector on the system board labeled ESATA.
Installing a Hard Drive into an Internal Drive Bay NOTE: The system does not support Parallel ATA (PATA) hard drives. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 54) 2. Remove the access panel (Computer Access Panel on page 55) 3. Install guide screws on the sides of the drive. If you are installing a 2.5-inch drive, you must install the drive in an adapter bracket. NOTE: The hard drive uses 6-32 isolation mounting guide screws.
◦ Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive. Figure 6-25 Securing the Drive in the Adapter Bracket ◦ Install four 6-32 silver and blue isolation mounting guide screws in the adapter bracket (two on each side of the bracket).
4. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. The bottom bay is for the primary hard drive. The upper bay is for an optional secondary hard drive. Figure 6-27 Sliding a Hard Drive into the Drive Bay 5. Connect the power cable and data cable to the back of the hard drive. NOTE: The power cable for the hard drives is a two-headed cable that is routed from the system board to the rear of the hard drive bays. 6.
2. Remove the screw from the rear of the carrier (1) and slide the top cover off the carrier (2). Figure 6-28 Removing the Carrier Cover 3. Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2).
4. Remove the four screws from the bottom of the hard drive carrier. Figure 6-30 Removing the Security Screws 5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier.
6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Figure 6-32 Replacing the Hard Drive 7. Replace the four screws in the bottom of the carrier to hold the drive securely in place.
8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2). Figure 6-34 Replacing the Thermal Sensor 9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2). Figure 6-35 Replacing the Carrier Cover 10. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided.
Front Fan Assembly Description Spare part number Front fan assembly 585884-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 54). 2. Remove the access panel (Computer Access Panel on page 55). 3. Remove the cables from the clip on the top of the fan assembly. Figure 6-36 Removing the cables from atop the front fan assembly 4. Unplug the fan cable from the system board connector labeled CHFAN.
5. Press the lever that secures the assembly to the chassis (1), pivot the assembly forward toward the front of the computer (2), and then lift the assembly straight up and out of the computer (3). Figure 6-37 Removing the front fan assembly To reinstall the front fan, reverse the removal procedure. Front I/O Assembly 86 Description Spare part number Front I/O assembly 646827-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 54). 2.
6. Remove the Torx T15 screw that secures the assembly to the chassis. Figure 6-38 Removing the front I/O assembly screw 7. Rotate the left side of the assembly to the right . Figure 6-39 Removing the front I/O assembly 8. Pull the assembly away from the computer while threading the wires through the hole in the front of the chassis. To reinstall the assembly, reverse the removal procedure. Power Switch/LED Assembly Description Spare part number Power switch/LED assembly 646828-001 1.
6. With the computer on its side, press on the tabs on the bottom of the assembly (1) to disengage the assembly from the chassis, and then rotate the bottom of the assembly upward (2) to remove it from the chassis. Figure 6-40 Removing the power switch/LED 7. 88 Pull the assembly away from the chassis while threading the cable through the hole in front of the chassis.
Heat sink Description Spare part number Heat sink 645326-001 CAUTION: The bond between the heat sink and the processor may be very tight. If the computer will power on, before removing the heat sink, turn on the computer until it warms the heat sink. Warming the heat sink lessens the bond between the heat sink and the processor, thereby making separating them easier.
5. Lift the heat sink from atop the processor. When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor. CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
5. Carefully lift the processor from the socket (2). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections. Reverse the removal procedure to install a new processor.
6. Rotate the top of the speaker downward (2), and then remove it from the chassis. Figure 6-41 Removing the speaker To replace the speaker, reverse the removal procedures.
Rear Chassis Fan Description Spare part number Rear chassis fan 643908-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 54). 2. Remove the access panel (Computer Access Panel on page 55). 3. Remove the four silver Phillips screws that secure the fan to the chassis. Figure 6-42 Rear fan screws 4. Disconnect the fan control cable (1) from the system board connector labeled CHFAN2.
5. Lift the fan out of the chassis (2). Figure 6-43 Removing the rear fan To install the fan assembly, reverse the removal procedure. Be sure to orient the air flow out of the unit.
Power Supply Description Spare part number Power supply, 320W, 90% efficient 613764-001 Power supply, 320W 613765-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 54). 2. Remove the access panel (Computer Access Panel on page 55). 3. Disconnect the power cables from the white system board connector labeled PWR and the white system board connector labeled PWRCMD. 4. Remove the power cables from the clip on the base pan. 5.
7. Slide the power supply toward the front of the computer (2), rotate toward the fan so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (3). Figure 6-45 Removing the power supply To install the power supply, reverse the removal procedure.
● Processor (Processor on page 90) ● WLAN module (WLAN module on page 67) 5. Disconnect all cables connected to the system board, noting their location for reinstallation. 6. Remove the eight Torx T15 screws that secure the system board to the chassis. Figure 6-46 System board screws 7. Slide the system board toward the front of the computer to disengage the I/O panel, lift the rear of the system board up at an angle, and then lift the system board out of the computer.
When reinstalling the system board, first insert the I/O panel back into the slots in the rear of the chassis, and then align the board with the chassis screw holes. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS.
7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Access Panel Description Spare part number Access panel 646815-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 99). 2. If the computer is on a stand, remove the computer from the stand. 3. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 7-1 Removing the access panel To install the access panel, reverse the removal procedure.
Front Bezel Description Spare part number Front bezel 687950-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 99). 2. Remove the access panel (Access Panel on page 100). 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 7-2 Removing the front bezel To install the front bezel, reverse the removal procedure.
Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
9. Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 7-4 Installing the Front Bezel Security Screw 10. Replace the access panel. 11. If the computer was on a stand, replace the stand. 12. Reconnect the power cord and turn on the computer. 13. Lock any security devices that were disengaged when the access panel was removed.
Bezel Blanks Description Spare part number 3.5-inch bezel blank 583653-001 5.25-inch bezel blank, optical drive 570838-001 On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Access Panel on page 100). 2. Remove the front bezel (Front Bezel on page 101).. 3.
Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel B. Sockets DIMM3 and DIMM4 operate in memory channel A. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed.
Installing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board. The memory module sockets have gold-plated metal contacts.
4. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 7-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B.
Expansion Card Description Spare part number AMD HD8490 PCIe x16 graphics card, 1 GB (for use with Windows 8) 717219-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB (for use with Windows 8) 720837-001 GeForce GT630 PCIe x16 graphics card, 2 GB (for use only with Windows 8) 702084-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB (for use only with Windows 8) 707252-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (for use only with Windows 8) 700578-001 AMD Radeon HD7450 PCIe
4. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 7-7 Opening the Expansion Slot Retainer 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a.
b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2). Be sure not to scrape the card against the other components. Figure 7-9 Removing a Standard PCI Expansion Card c.
7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 8.
10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Replace the computer access panel. 12. If the computer was on a stand, replace the stand. 13. Reconnect the power cord and turn on the computer. 14. Lock any security devices that were disengaged when the access panel was removed. 15. Reconfigure the computer, if necessary. WLAN module Description Spare part number Intel® Centrino™ Advanced-N 6205, 802.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion of the WLAN module into the WLAN module slot. Reverse this procedure to install the WLAN module.
System Board Connections Refer to the following illustration and table to identify the system board connectors for your model. Figure 7-13 System Board Connections Table 7-1 System Board Connections No.
Table 7-1 System Board Connections (continued) No.
Drive Positions Figure 7-14 Drive Positions Table 7-2 Drive Positions 1 3.5-inch internal hard drive bay 2 3.5-inch drive bay for optional drives (media card reader shown) 3 5.25-inch drive bay for optional drives (optical drive shown) NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup.
use M3 metric screws. The HP-supplied metric screws are black and the HP-supplied standard screws are silver. If you are replacing the primary hard drive, you must remove the four silver and blue 6-32 isolation mounting guide screws from the old hard drive and install them in the new hard drive. Figure 7-15 Extra Guide Screw Locations No.
Removing a 5.25-inch Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 99). 2. Remove the access panel (Access Panel on page 100). 3. Rotate the drive cage to its upright position. 4. If removing an optical drive, disconnect the power cable and data cable from the rear of the optical drive.
4. Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black. Refer to Installing and Removing Drives on page 117 for an illustration of the extra M3 metric guide screws location. NOTE: When replacing the drive, transfer the four M3 metric guide screws from the old drive to the new one. CAUTION: Use only 5-mm long screws as guide screws.
9. Connect the power cable and data cable to the rear of the optical drive. NOTE: The power cable for the optical drive is a three-headed cable that is routed from the system board to the hard drive, then to the rear of the optical drive. 10. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. 11. Replace the front bezel (if removed) and access panel. 12. If the computer was on a stand, replace the stand. 13.
3. Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1). While pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2). Figure 7-20 Removing a 3.
Installing a 3.5-inch Drive into a Drive Bay The 3.5-inch bay is located underneath the 5.25-inch drive. To install a drive into the 3.5-inch bay: NOTE: Install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the drive bays (four 6-32 standard screws and four M3 metric screws), installed in the front of the chassis, under the front bezel. A secondary hard drive uses 6-32 standard screws.
5. Connect the appropriate drive cables: a. If installing a second hard drive, connect the power cable (1) and data cable (2) to the rear of the drive and connect the other end of the data cable to the light blue connector on the system board labeled SATA1. Figure 7-23 Connecting the Secondary Hard Drive Power Cable and Data Cable b. If installing a media card reader, connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA.
9. Reconnect the power cord and turn on the computer. 10. Lock any security devices that were disengaged when the access panel was removed. Removing and Replacing the Primary 3.5-inch Internal Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. The preinstalled 3.5-inch hard drive is located under the power supply. To remove and replace the hard drive: 1.
6. Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2). Figure 7-26 Removing the Hard Drive 7. To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.
8. Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. Figure 7-28 Installing the Hard Drive 9. Connect the power cable and data cable to the back of the hard drive. NOTE: If the system has only one SATA hard drive, the data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems. 10.
2. Remove the screw from the rear of the carrier (1) and slide the top cover off the carrier (2). Figure 7-29 Removing the Carrier Cover 3. Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2).
4. Remove the four screws from the bottom of the hard drive carrier. Figure 7-31 Removing the Security Screws 5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier.
6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Figure 7-33 Replacing the Hard Drive 7. Replace the four screws in the bottom of the carrier to hold the drive securely in place.
8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2). Figure 7-35 Replacing the Thermal Sensor 9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2). Figure 7-36 Replacing the Carrier Cover 10. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided.
Fan duct Description Spare part number Fan duct 636921-001 The fan duct sits between the front fan and the heat sink. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 99). 2. Remove the access panel (Access Panel on page 100). 3. Remove the cables from the hook on the duct (1). 4. Lift the fan duct straight up out of the chassis (2). Figure 7-37 Removing the fan duct To install the fan duct, reverse the removal procedure.
Front Fan Assembly Description Spare part number Front fan 645327-001 The front fan assembly is attached to the front of the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 99). 2. Remove the access panel (Access Panel on page 100). 3. Remove the front bezel (Front Bezel on page 101). 4. Remove the baffle (Fan duct on page 132). 5. Disconnect the fan cable from the red/brown system board connector labeled CHFAN.
7. Pull the assembly toward the rear of the unit (2), and then lift it out of the chassis. Figure 7-39 Removing the front fan To install the front fan, reverse the removal procedure. Be sure to orient the air flow into the unit.
Hood Sensor Description Spare part number Hood sensor 638816-001 The hood sensor is attached in a slot in the rear of the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 99). 2. Remove the access panel (Access Panel on page 100). 3. Unplug the sensor cable from the system board connector labeled HSENSE (1). 4. Slide the hood sensor straight out of the notch in the chassis (2). NOTE: A flat blade screwdriver can be used to push the hood sensor out of the slot.
Front I/O, Power Switch Assembly Description Spare part number Front I/O and power switch assembly 636926-001 The front I/O and power switch/LEDs is one assembly, attached to the front of the chassis. Push the assembly into the chassis to remove. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 99). 2. Remove the access panel (Access Panel on page 100). 3. Remove the front bezel (Front Bezel on page 101). 4. Remove the chassis fan (Front Fan Assembly on page 133). 5.
8. Route the cables through the slots beneath the drive cage, rotate the assembly into the chassis (2), and then remove the assembly from the computer. Figure 7-42 Removing the front I/O, power switch/LED assembly screw To install the front I/O and power switch assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly. Proper cable routing prevents damage to the cables and allows the drive cage to close properly.
Speaker Description Spare part number Speaker 636925-001 The speaker is attached to the front of the chassis under the rotating drive cage. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 99). 2. Remove the access panel (Access Panel on page 100). 3. Remove the front bezel (Front Bezel on page 101). 4. Rotate the drive cage to its upright position. 5. Disconnect the speaker wire from the white system board labeled SPKR (1). 6.
Heat sink Description Spare part number Heat sink 645326-001 CAUTION: The bond between the heat sink and the processor may be very tight. If the computer will power on, before removing the heat sink, turn on the computer until it warms the heat sink. Warming the heat sink lessens the bond between the heat sink and the processor, thereby making separating them easier.
6. Lift the heat sink from atop the processor and set it on its side to keep from contaminating the work area with thermal grease. Figure 7-45 Removing the heat sink When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.
Processor Description Spare part number AMD A10-5800B, 3.8 GHz, 4-MB L2 cache (100-W), HD 7660D 703598-001 AMD A8-5500B, 3.2 GHz, 4-MB L2 cache (65-W), HD 7560D 703601-001 AMD A6-5400B, 3.6 GHz, 4-MB L2 cache (65-W), HD 7540D 703600-001 AMD A4-5300B, 3.4 GHz, 4-MB L2 cache (65-W), HD 7480D 703599-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 99). 2. Remove the access panel (Access Panel on page 100). 3. Remove the fan duct (Fan duct on page 132). 4.
NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files.
7. Pull the power supply forward until the posts on the power supply move forward in the power supply bracket, and then lift the power supply straight up and out of the chassis. Figure 7-47 Removing the power supply To install the power supply, reverse the removal procedure. CAUTION: When installing the power supply cables, make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply.
● Heat sink (Heat sink on page 139) ● Processor (Processor on page 141) ● WLAN module (WLAN module on page 113) 4. Remove the baffle from the chassis (Fan duct on page 132). 5. Remove the fan from the chassis (Front Fan Assembly on page 133). 6. Rotate the drive cage to its upright position. 7. Rotate the power supply to its full upright position. 8. Disconnect all data and power cables from the system board. 9. Disconnect the balance of the cables from the system board. 10.
Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 99). 2. Orient the computer so that its right side is facing down and place the computer in the optional stand.
8 Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 147 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe. Access the Business Support Center (BSC) at http://www.hp.
● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup.
Computer will not respond to keyboard or mouse. Cause Solution Computer is in Sleep state. To resume from Sleep state, press the power button. CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. System has locked up. Restart computer. Computer date and time display is incorrect. Cause Solution RTC (real-time clock) battery may need to be replaced.
Cannot remove computer cover or access panel. Cause Solution Smart Cover Lock, featured on some computers, is locked. Unlock the Smart Cover Lock using Computer Setup. In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance. Cause Solution Processor is too hot. 1.
Table 8-1 Solving General Problems (continued) Poor performance. Cause Solution In Windows 8: Some software applications, especially games, are stressful on the graphics subsystem. Cause unknown. a. On the Start screen, right-click, and then select the All apps icon. b. Under Windows System, click Run. c. Type msconfig, and then press Enter. d. On the Startup tab of the System Configuration Utility, clear applications that you do not want to launch automatically, and the click OK. 1.
System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. If equipped with a voltage selector, check that the voltage selector (located on the rear of the power supply) is set to the appropriate voltage. Proper voltage setting depends on your region. 2.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.
Solving Hard Drive Problems Table 8-3 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer, and rightclick on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8, on the Start screen type e, and then select File Explorer from the list of applications.
Table 8-3 Solving Hard Drive Problems (continued) Drive not found (identified). Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security. Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. Nonsystem disk/NTLDR missing message.
Table 8-3 Solving Hard Drive Problems (continued) Computer will not boot from hard drive. Cause Solution Hard Drive's “Emulation Type” is set to “None.” (some models) Run the Computer Setup utility and change the “Emulation Type” to “Hard Disk” in the device's details under Storage > Device Configuration. Hard drive is damaged. Observe if the front panel Power LED is blinking RED and if any beeps are heard.
Can not write to the media card. Cause Solution The media card is a read-only memory (ROM) card. Check the manufacturer’s documentation included with your card to see if it writable. Refer to the previous section for a list of compatible cards. Media card is locked. Locking the media card is a safety feature that prevents writing to and deleting from an SD/ Memory Stick/PRO card. If using an SD card, make sure that the lock tab located on the right of the SD card is not in the locked position.
After inserting a media card in the reader, the computer attempts to boot from the media card. Cause Solution The inserted media card has boot capability. 1. If you do not want to boot from the media card, remove it during boot or do not select the option to boot from the inserted media card during the boot process. 2. During POST (Power On Self-Test), press F9 to modify the boot menu. 3. Change the boot sequence in F10 Computer Setup.
Table 8-5 Solving Display Problems (continued) Blank screen (no video). Cause Solution Monitor settings in the computer are not compatible with the monitor. 1. In Control Panel, select Category from the View by list, then under Appearance and Personalization, select Adjust screen resolution. To access Control Panel in Windows 7, click Start, and then select Control Panel. To access Control Panel in Windows 8, from the Start screen, type c, and then select Control Panel from the list of applications. 2.
Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution System board failure (ROM detected failure prior to video). Replace the system board. Monitor does not function properly when used with energy saver features. Cause Solution Monitor without energy saver capabilities is being used with energy saver features enabled.
Image is not centered. Cause Solution Position may need adjustment. Press the monitor's Menu button to access the OSD menu. Select ImageControl/ Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image. “No Connection, Check Signal Cable” displays on screen. Cause Solution Monitor video cable is disconnected. Connect the video cable between the monitor and computer. CAUTION: Ensure that the computer power is off while connecting the video cable.
“Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the monitor supports. Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new settings take effect. To enter Safe Mode in Windows 7: 1. Restart the computer. 2. Press and hold the F8 key as your computer restarts, before the Windows logo appears. If the Windows logo appears, you must restart the computer and try again. 3.
Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat panel monitors using an analog VGA input connection only). Cause Solution Flat panel monitor’s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card. 1. Select the monitor’s Auto-Adjustment option in the monitor’s on-screen display menu. 2.
Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted. Double-click the Speaker icon on the taskbar, then make sure that Mute is not selected and use the volume slider to adjust the volume. NOTE: In Windows 8, the taskbar is available at the bottom of the Desktop screen. Audio is hidden in Computer Setup. Enable the audio in Computer Setup: Security > Device Security > System Audio. The external speakers are not turned on.
Sound from headphones is not clear or muffled. Cause Solution Headphones are plugged into the rear audio output connector. The rear audio output connector is for powered audio devices and is not designed for headphone use. Plug the headphones into the headphone connector on the front of the computer. Computer appears to be locked up while recording audio. Cause Solution The hard disk may be full. Before recording, make sure there is enough free space on the hard disk.
Table 8-7 Solving Printer Problems Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online. The correct printer drivers for the application are not installed. 1. Install the correct printer driver for the application. 2. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address of the printer being used. If the printer works, reload the printer driver.
Table 8-8 Solving Keyboard Problems A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no function of mouse/keyboard and external drive. Cause Solution If your computer is equipped with USB 3.0 ports, connected USB 3.0 devices can interfere with the wireless keyboard USB receiver. Connect the wireless keyboard USB receiver to a USB 2.0 port that is separated from ports with USB 3.0 devices.
Table 8-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the computer. Shut down the computer using the keyboard. Windows 7: 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the arrow keys to select Shut Down and then press Enter. 3.
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen.
Computer will not start. Cause Solution Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. 1. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. NOTE: DIMM1 or XMM1 must always be installed. On all computers except the USDT, DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4. 2.
Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if fault goes away. 2. Once bad card is identified, remove and replace bad option card. 3. Replace the system board.
Table 8-11 Solving Network Problems (continued) Wake-on-LAN feature is not functioning. Cause Solution S5 Wake on LAN is disabled (some models). Enable the S5 Wake on LAN option in Computer Setup. Select Advanced > Device Options > S5 Wake on LAN. Wake-on-LAN is not enabled. To enable Wake-on-LAN in Windows 7: 1. Select Start > Control Panel > Network and Sharing Center. 2. Under Tasks, select Manage network connections. 3. Click Local Area Connection. 4. Click the Properties button. 5.
Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution No active network is detected. Check cabling and network equipment for proper connection. Network controller is not set up properly. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status.
Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not match current configuration. Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed. The network controller is not configured for this computer.
Cannot connect to network server when attempting Remote System Installation. Cause Solution The network controller is not configured properly. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC. System setup utility reports unprogrammed EEPROM. Cause Solution Unprogrammed EEPROM. Contact an authorized service provider.
Memory count during POST is wrong. Cause Solution The memory modules may not be installed correctly. Check that the memory modules have been installed correctly and that proper modules are used. Integrated graphics may use system memory. No action required. Insufficient memory error during operation. Cause Solution Too many Terminate and Stay Resident programs (TSRs) are installed. Delete any TSRs that you do not need. You have run out of memory for the application.
Power LED flashes Red three times, once every second, followed by a two second pause. Cause Solution Processor is not seated properly or not installed. 1. Check to see that the processor is present. 2. Reseat the processor. Power LED flashes Red eleven times, once every second, followed by a two second pause. Cause Solution The current processor does not support a feature previously enabled on this system. 1. Install a TXT (Trusted Execution Technology) capable processor. 2.
Table 8-14 Solving CD-ROM and DVD Problems (continued) Drive not found (identified). Cause Solution The system may not have automatically recognized a newly installed device. See reconfiguration directions in the Solving Hardware Installation Problems on page 169 section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem.
CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Cause Solution Media is corrupt. Try different media to confirm whether media is valid. Media has been inserted upside down. Re-insert the media with the label facing up. The DVD-ROM drive takes longer to start because it has to determine the type of media played, such as audio or video. Wait at least 30 seconds to let the DVD-ROM drive determine the type of media being played.
USB flash drive not found (identified). Cause Solution The device is attached to a USB port that has been hidden in Computer Setup. Run the Computer Setup utility and enable USB ports in Security > USB Security. The device was not properly seated before power-up. Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive. Cause Solution Boot order is not correct.
A USB device, headphone, or microphone is not recognized by the computer. Cause Solution The device is not working. 1. Replace the device. 2. Restart the computer. USB ports on the computer are disabled in Computer Setup. Run the Computer Setup utility and ensure that the USB ports are set to Enabled in Security > USB Security.
Unable to connect to the Internet. Cause Solution IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A “cookie” is a small piece of information that a Web server can store temporarily with the Web browser. This is useful for having the browser remember some specific information that the Web server can later retrieve.) Windows 7: 1. Select Start > Control Panel. 2. Click Internet Options. 3.
Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred. Observe the beeps and LED lights on the front of the computer. See Appendix A, POST Error Messages on page 187 to determine possible causes. See the Worldwide Limited Warranty for terms and conditions. Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged.
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.
9 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP includes on all products. This tool can even be used if the computer will not boot to the operating system. Why run HP PC Hardware Diagnostics – UEFI The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.
After pressing F2, the BIOS sequentially searches three places for the system diagnostics: a. First – a connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 186). b. Second – the hard disk drive. c. Third – in the BIOS, a core set of diagnostics (for memory and hard disk drive) that are accessible only if the USB or hard disk drive versions are not detected.
10 POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message.
Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 103-System Board Failure DMA or timers. 1. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 199.) 2. Remove expansion boards. 3. Replace the system board. 1. If a PCI expansion card was recently added, remove it to see if the problem remains. 2.
Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 201-Memory Error RAM failure. 1. Ensure memory modules are correctly installed. 2. Verify proper memory module type. 3. Remove and replace the identified faulty memory module(s). 4. If the error persists after replacing memory modules, replace the system board.
Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 501-Display Adapter Failure Graphics display controller. 1. Reseat the graphics card (if applicable). 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 199.) 3. Verify monitor is attached and turned on. 4. Replace the graphics card (if possible). 510-Flash Screen Image Corrupted Flash Screen image has errors. Reflash the system ROM with the latest BIOS image.
Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 912-Computer Cover Has Been Removed Since Last System Startup Computer cover was removed since last system startup. No action required. 917-Front Audio Not Connected Front audio harness has been detached or unseated from motherboard. Reconnect or replace front audio harness. 918-Front USB Not Connected Front USB harness has been detached or unseated from motherboard.
Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1797-SATA Drivelock is not supported in RAID mode. Drivelock is enabled on one or more SATA hard drives, and they cannot be accessed while the system is configured for RAID mode. Either remove the Drivelocked SATA device or disable the Drivelock feature.
Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2203-Setup error during MEBx execution MEBx selection or exit resulted in a setup failure. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4. If the error persists, replace the system board.
Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2219-USB Key Provisioning file has invalid header identifier Provisioning file contained on the USB key has been corrupted or is not a valid version for the current ME firmware. 1. Recreate the provisioning file using third party management console software. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version.
Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2240-ME image unlock failure Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading. A failure has occurred prior to the ME firmware update process in which the BIOS could not unlock the ME firmware region. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3.
Table 10-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 2 Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open hood, press power button, and see if the processor fan spins.
Table 10-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes six times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 6 Pre-video graphics error. For systems with a graphics card: 1. Reseat the graphics card. 2. Replace the graphics card. 3. Replace the system board. For systems with integrated graphics, replace the system board.
Table 10-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes eleven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 11 The current processor does not support a feature previously enabled on this system. 1. Install a TXT capable processor. 2. Disable TXT in the Computer Setup (F10) utility. 3. Reinstall the original processor.
11 Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete the following steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. With the power cord disconnected, press the power button again to drain the system of any residual power.
need to be reset. The AMT settings will also need to be reset. To access the MEBx, press Ctrl+P during POST. 1. Turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. Disconnect the keyboard, monitor, and any other external equipment connected to the computer.
5. Replace the computer cover or access panel. 6. Reconnect the external devices. 7. Plug in the computer and turn on power. NOTE: You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time. For instructions on Computer Setup, see Computer Setup (F10) Utility on page 10.
12 Backup and Recovery Restoring and recovering in Windows 7 To protect from loss or damage, back up your personal data files. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files. To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from support.
came on media included in the computer accessory box, and any software programs you installed after purchase. NOTE: Always use the System Restore procedure before you use the System Recovery program. See System Restore on page 203. NOTE: Some features might not be available on systems that are shipped without a Windows operating system. You must choose one of the following methods to perform a System Recovery: ● Recovery image — Run System Recovery from a recovery image stored on your hard disk drive.
System Recovery when Windows is not responding CAUTION: System Recovery deletes all data and programs you created or installed. If Windows is not responding, but the computer is working, follow these steps to perform a System Recovery. 1. Turn off the computer. If necessary, press and hold the power button until the computer turns off. 2. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 3. Press the power button to turn on the computer. 4.
Creating recovery media To create recovery discs: 1. Close all open programs. 2. Click the Start button, click All Programs, click Security and Protection, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. 3. Click Create recovery media using blank DVD(s), and then click Next. 4. Follow the on-screen instructions. Label each disc as you make it (for example, Recovery 1, Recovery 2), and then store the discs in a secure place.
Using recovery media CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any important data to a CD or DVD or to a USB flash drive. To create recovery media, see System recovery using recovery media on page 205. To perform a System Recovery using recovery media: 1. If using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the tray. If you are using a recovery USB flash drive, insert it into a USB port. 2.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information. From the Start screen, type h, and then select Help and Support. Backing up your information Recovery after a system failure is as good as your most recent backup.
Using the Windows recovery tools To recover information you previously backed up: ▲ From the Start screen, type h, and then select Help and Support. To recover your information using Automatic Repair, follow these steps: CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. For additional information go to Help and Support. From the Start screen, type h, and then select Help and Support. 1. If possible, back up all personal files. 2.
To recover the original hard drive image using f11: 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer. NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 8 operating system media, and the Driver Recovery media (both purchased separately).
A Battery Replacement The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury: Do not attempt to recharge the battery.
7. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery. Type 1 a. Lift the battery out of its holder. Figure A-1 Removing a Coin Cell Battery (Type 1) b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 a. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery.
b. Insert the new battery and position the clip back into place. Figure A-3 Removing a Coin Cell Battery (Type 3) Type 4 a. To release the battery from its holder, insert a pointed tool in the slot to loosen the battery (1). When the battery pops up, slide it out from under the holder, and lift it out (2). b. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up.
B Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
C Specifications MT Specifications Table C-1 Specifications Chassis Height 14.9 in 37.7 cm Width 7.0 in 17.7 cm Depth 17.0 in 43.1 cm Approximate Weight 20.5 lb 9.3 kg Operating 50° to 95°F 10° to 35°C Nonoperating -22° to 140°F -30° to 60°C Temperature Range NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained sunlight. Maximum rate of change is 10° C/Hr.
SFF Specifications Table C-2 Specifications Chassis (in the desktop position) 4.0 in 10.0 cm 13.3 in 33.8 cm 14.9 in 37.9 cm Approximate Weight 16.7 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg 50° to 95°F 10° to 35°C -22° to 140°F -30° to 60°C Height Width Depth Temperature Range Operating Nonoperating NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained sunlight.
Index Symbols/Numerics 2.
fan, MT spare part number 32 fan, power supply 50 fan, SFF spare part number 38, 43 fan/baffle assembly MT removal and replacement 85 flash drive problems 179 flashing LEDs 195 front bezel MT blank removal 59 MT removal 56 MT security 57 MT spare part number 56 removing blanks 104 SFF removal and replacement 101 SFF security 102 SFF spare part number 101 front bezel, MT spare part number 25, 33 front bezel, SFF spare part number 35, 43 front fan SFF removal and replacement 133 SFF spare part number 133 fron
mouse cleaning 50 mouse problems 166 mouse, spare part number 29, 39 MT access panel, spare part number 26, 33 disassembly preparation 54 fan with guard, spare part number 28 fan, spare part number 32 fan/baffle assembly removal and replacement 85 front bezel, spare part number 25, 33 front I/O assembly, spare part number 27, 33 front USB panel removal and replacement 86 heat sink removal and replacement 89 heat sink, spare part number 28, 32 power supply removal and replacement 95 power supply, spare part
MT speaker 91 MT system board 96 SFF fan duct 132 SFF front bezel 100, 101 SFF front fan 133 SFF front I/O, power switch assembly 136 SFF heat sink 139 SFF hood sensor 135 SFF power supply 142 SFF processor 141 SFF speaker 138 SFF system board 143 removing battery 211 bezel blanks 104 MT bezel blanks 59 MT computer access panel 55 MT expansion card 64 MT expansion slot cover 65 MT front bezel 56 MT hard drive 77 MT media card reader 73 MT optical drive 73 SFF expansion card 109 SFF expansion slot cover 110
SATA connectors 52 SFF removal and replacement 143 SFF spare part number 143 system board connections MT 69 SFF 115 system board, MT spare part number 26, 34 system board, SFF spare part number 35, 44 T tamper-proof screws tool 50 temperature control 48 tools, servicing 50 Torx T15 screwdriver 50 tower orientation 145 U USB powered speakers, spare part number 29, 32, 39, 42 V ventilation, proper 48 W Wake-on-LAN feature 171 Windows 8 operating system DVD 210 WLAN module removal 67, 113 spare part numbers 67
