HP StoreOnce D2D Backup System rack models service and maintenance guide nl Abstract This guide is intended for users who maintain the following rack-mounted models of the HP StoreOnce D2D Backup System: • HP D2D4324 G2 (12–disk) • HP D2D4312 G2 (12–disk) • HP D2D4112 and HP D2D4106 G2 (12–disk) • HP D2D2502 and 2504 G2 (4–disk) • HP D2D4112 G1 (12–disk) • HP D2D4004 G1 (6–disk) • HP D2D4009 G1 (12–disk) • HP D2D2502, 2503 and 2504 G1 (4–disk) The architecture of these D2D Backup Systems is
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Contents 1 Introduction...............................................................................................5 Performance best practices.........................................................................................................5 HP D2D and HP ProLiant...........................................................................................................5 How do I tell whether I have a G1 or G2 product?...................................................................
HP D2D4324....................................................................................................................29 HP D2D4312.....................................................................................................................29 Part numbers.....................................................................................................................30 Identifying a RAID contoller failure.....................................................................................
1 Introduction This is the Service and Maintenance Guide for the following rack-mounted models of the HP D2D Backup System: G2 models: • HP D2D4324 G2 (12–disk) • HP D2D4312 G2 (12–disk) • HP D2D4112 and HP D2D4106 G2 (12–disk) • HP D2D2502 and HP D2D2504 G2 (4–disk) G1 models: • HP D2D4112 (12–disk) • HP D2D4004 (6–disk) • HP D2D4009 (12–disk) • HP D2D2500 series (4–disk) The hardware for the HP D2D4324, the HP D2D4312/4112 and the HP D2D4106 Capacity Upgrade Kits are not described in this
NOTE: The software and, in some cases, the BIOS are unique to the HP D2D Backup System; it does not use the same software (nor, in some cases, BIOS) as the ProLiant server. There are a number of ways of accessing the ProLiant documentation on the HP web. A quick method is to: 1. Go to http://www.hp.com/support/manuals. 2. Search on the ProLiant server name, as shown in Table 1.
Using the ProLiant Guide with HP D2D4324 G2 models When using the HP ProLiant DL370 G6 guide, be aware of the following HP D2D-specific information: • The CPU is Intel Xeon W5680 (Kit part number 601315-B21 includes Heatsink) – there are two per system. • The HP D2D has 12 removable hard disks. The 12th disk is an online spare disk. If one of the other disks fails, the online spare disk immediately takes its place.
Using the ProLiant Guide with HP D2D4312 G2 models When using the HP ProLiant DL370 G6 guide, be aware of the following HP D2D-specific information: • The CPU is Intel Xeon W5580 (Kit part number 495928-B21 includes Heatsink) – there are two per system. • The HP D2D has 12 removable hard disks. The 12th disk is an online spare disk. If one of the other disks fails, the online spare disk immediately takes its place.
Using the ProLiant Guide with HP D2D4106/4112 G2 models When using the HP ProLiant DL180se G6 guide, be aware of the following HP D2D-specific information: • The CPU is Intel Xeon X5550 (Spare P/N 490070-001) – there are two per system • The HP D2D has 12 removable hard disks. The 12th disk is an online spare disk. If one of the other disks fails, the online spare disk immediately takes its place. (The HP D2D4106 has 12 x 500 GB hard disks; the HP D2D4112 has 12 x 1 TB hard disks.
• HP D2D2502 Backup System: The configuration of the system memory is 24 GB (3 x 8 GB DIMMs) for the HP D2D2502 Backup System. HP D2D2504 Backup System: The configuration of the system memory is 32 GB (4 x 8 GB DIMMs). The part number for each 8 GB DIMM is 500662-B21. • The HP D2D is supplied with an HP Smart Array P212 controller (with 512 MB and BBWC) pre-installed in one of the full-height PCI-e slots. For more information about this card, search on http://www.hp.com/support/manuals.
• • The HP D2D is supplied with an HP Smart Array P800 controller (with 512 MB and two BBWCs) pre-installed in one of the full-height PCI-e slots. For more information about this card, search on http://www.hp.com/support/manuals. Part numbers are as follows: ◦ P800 card: 398647–001 ◦ 512 MB memory: 398645–001 ◦ BBWC: 398648–001 The system has an HP Dual Channel 4Gb PCIe Fibre Channel Host Bus Adapter, part number AE312A Figure 5 Rear view of the HP D2D4112 G1 1.
• • The HP D2D is supplied with an HP Smart Array P400 controller (with 512 MB and BBWC) pre-installed in one of the full-height PCI-e slots. For more information about this card, search on http://www.hp.com/support/manuals. Part numbers are as follows: ◦ P400 card: 441823–001 ◦ 512 MB memory: 405835–001 ◦ BBWC: 398648–001 ◦ BBWC cable assembly: 409125–001 The FC model has an HP Dual Channel 4Gb PCIe Fibre Channel Host Bus Adapter, part number AE312A Figure 6 Rear view of the HP D2D4004/4009 1.
• The configuration of the system memory is 8 GB (4 x 2 GB DIMMS PC2-6400). The part number for each 2 GB DIMM is 499276-061. • The HP D2D is supplied with an HP Smart Array P400 controller (with 512 MB and BBWC) pre-installed. For more information about this card, search on http://www.hp.com/support/ manuals. ◦ P400 card: 441823–001 ◦ 512 MB memory: 405835–001 ◦ BBWC: 398648–001 ◦ BBWC cable assembly: 409125–001 Figure 7 Rear view of the HP D2D2502/2503/2504 G1 1. Power supply cable socket 5.
Using the ProLiant Guide with HP D2D2504 G1 models When using the HP ProLiant DL165 G5 guide, be aware of the following HP D2D-specific information: • The AMD Opteron 2384 2.7GHz (75W), part number 495643-005, is the only processor that is supported. • The HP D2D has four removable hard disks. • There is no optical media storage. • The configuration of the system memory is 8 GB (4 x 2 GB DIMMS PC2-6400). The part number for each 2 GB DIMM is 499276-061.
2 The flash memory module Overview The flash memory module is required to boot up the HP D2D Backup System. • With HP D2D4324/4312 Backup Systems, this consists of a USB flash stick that plugs into the system board. • With all other HP D2D Backup Systems, this consists of a USB flash stick and cable. • There are different memory sticks for G2 and G1 products. Make sure you are using the correct one. See Identifying G1 and G2 products (page 6).
4. Be sure to update the HP D2D software to the latest version. This is done from the Web Management Interface (Settings/Software page), as described in the HP StoreOnce D2D Backup System User Guide. IMPORTANT: If your replacement flash stick is at a lower revision than the one it replaces, you may experience a message of “Devices Starting” or “Initialising". This message will also occur, if the D2D Backup System did not shutdown correctly.
Figure 10 HP D2D2502 and HP D2D2504 G2 Series flash memory module 1 location of the memory module and USB connector 2 screw and bracket securing USB cable connector (not HP D2D4324/4312) 3 cable and connector to the motherboard (not HP D2D4324/4312) Replacing the memory module, G1 HP D2D Backup Systems NOTE: It is normally sufficient to replace the USB stick, leaving the existing cable in place. See the previous section, if you are replacing the memory model in a G2 product. 1.
Figure 11 HP D2D 4112, HP D2D4004 or HP D2D4009 G1 flash memory module Figure 12 HP D2D2500 G1 Series flash memory module 18 1 cable and USB connector to the memory module 2 screw and bracket securing USB cable connector 3 cable and connector to the motherboard 4 flash memory module The flash memory module
3 Replacing the system motherboard For all products, G1 and G2, refer to the appropriate Maintenance and Server Guide for detailed instructions on replacing the motherboard. This chapter describes the following tasks that are specific to HP D2D Backup Systems: • Set the J27 jumper on HP D2D4106/4112 G2 and HP D2D2502/2504 G2 products. • Update BIOS IDs on all products.
because it has an integral P410i card. If you do not, the system will experience one of the following symptoms : • Very slow product performance (Running as RAID5 access to the disks, if the arrays had not failed themselves) • Refusal to create the storage (if the storage arrays have failed and need to be rebuilt from scratch) The units are shipped with paper copies of the SAAP license.
Table 3 J27 jumper settings D2D Backup System HP D2D4106/4112 G2: Remove all jumpers HP D2D2502/2504 G2: Jumper should be set on pins 1 and 2 After replacing the motherboard G2 products For all G2 products you must: 1. Install the latest BIOS revision from the relevant product site. All BIOS revisions can be found at http://www.hp.com/support/downloads (under Storage — Disk Storage Systems — Disk to disk Backup — HP D2D Backup Systems). 2. Reboot the system.
Table 5 BIOS IDs for G2 products (continued) D2D2504i G2 596142-B21 D2D4106i G2 595249-B21 D2D4106fc G2 595882-B21 D2D4112 G2 595248-B21 D2D4312 G2 581971-B21 D2D4324 G2 635236-B21 5. Exit a. b. c. 6. HP a. b. c. RBSU and add the iLO2 license. Log on to the iLO2 GUI. Select the Administration Tab. Select Licensing and enter the recorded licence key in the section marked Enter License Activation Key. D2D4324/4312 only: Add the SAAP license for the integral P410i RAID card. Reboot the system.
4 Battery/Flash Backed Write Cache (BBWC or FBWC) module failures Part numbers Part numbers for a replacement cache modules are as follows: • G1 products: BBWC = 398648–001 • G2 products apart from HP D2D4324: BBWC = 462976–001 • HP D2D4324 G2: FBWC = 534562-B21 If replacing this module does not resolve the problem, it may be necessary to replace the RAID controller card. See the appropriate chapter for your RAID card for more information about replacement procedures and part numbers.
Figure 15 Example HP D2D4312 Storage—RAID page showing battery failure HP D2D4004,/4009 and D2D2502/3/4 G1 and G2 The status of the battery is reported on the Summary and Status-RAID pages of the Web Management Interface.
Figure 18 FBWC module LEDs HP D2D4312 There are three BBWC batteries, one for each Smart Array controller (P410i and two P411 controllers), and they are located in the holder in the center of the HP D2D4312 Backup System. See the HP Smart Array Controllers for HP ProLiant Servers User Guide for more information. NOTE: Follow the cable back to identify to which card the battery belongs.
Figure 20 BBWC battery and P212 card, HP D2D4106/4112 G2 HP D2D2502/2504 G2 The P212 card has one BBWC. Figure 21 BBWC battery and P212 card, HP D2D2502/2504 G2 HP D2D4004/4009 and HP D2D2502/3/4 G1 The P400 card has one BBWC.
Figure 22 BBWC battery and P400 card 1 BBWC 2 cable that connects the BBWC to the P400 controller HP D2D4112 G1 The P800 RAID controller is fitted with two batteries. The two BBWCs are aligned as a single unit in the battery clip. IMPORTANT: Refer to the HP Smart Arrays for HP ProLiant Servers User Guide for the latest, detailed instructions on replacing a P800 cache battery and carefully follow the Caution and Warning advice. Figure 23 BBWC battery and P800 card 1 BBWCs Procedure 1. 2.
Figure 24 Location of LEDS on the BBWC NOTE: For a detailed description of the LEDs, refer to the “HP Smart Arrays for HP ProLiant Servers user guide”. 3. 4. 28 Follow the instructions in the “HP Smart Arrays for HP ProLiant Servers user guide” to remove and dispose of the old battery and to replace it with the new one. Replace the cover and power up the HP D2D. Check the status of the battery on the Summary page. If the system does not power up, the associated RAID card may need replacing.
5 The HP SmartArray P410i and P812/P411 RAID controllers and HP SAS expander card (HP D2D4324 and 4312) Overview HP D2D4324 The HP D2D4324 has four RAID controllers. • The P410i RAID controller is integral to the DL370G6 motherboard and is used to control the 12 hard disk drives internal to the HP D2D4324 via the HP SAS Expander card in slot 1. The RAID controller is fitted with I GB RAM and one FBWC (flash backed write cache).
Figure 26 HP D2D4312, location of the P411 controller and HP SAS expander card 1 and 2 P411 RAID controllers 3 HP SAS expander card WARNING! To reduce the risk of personal injury or damage to the equipment, consult the safety information and user documentation provided with the server and RAID controllers before attempting the installation. Part numbers The P410i card is integral to the motherboard, which is the standard motherboard.
The units are shipped with paper copies of the SAAP license. If you no longer have this license and the board is still working, make a note of the license before you replace the motherboard. If it is not working, contact HP Support. 1. Reboot the system. 2. During the POST screen, when advised, hit any key to see further messages. 3. Enter the Smart Array POST ORCA utility by pressing [F8] when advised during the POST messages. 4.
5. Install the SAAP license. a. Reboot the system. b. During the POST screen, when advised, hit any key to see further messages. c. Enter the Smart Array POST ORCA utility by pressing [F8] when details for the P411 card are displayed during the POST messages. d. Select the Manage Licenses option in the Smart Array menu, and then select Install Licenses. e. Enter the licence key previously noted.
Figure 27 Cabling showing the SAS expander card Figure 28 Cabling showing the backplanes HP SAS expander card (HP D2D4324 and D2D4312) 33
6 The HP SmartArray P212 RAID controller (HP D2D2502 G2, 2504 G2, 4106 G2, 4112 G2) Overview The following G2 HP D2D Backup Systems use the HP SmartArray P212 RAID controller fitted with 512 MB RAM and BBWC (battery backed write cache). • HP D2D2502 G2 • HP D2D2504 G2 • HP D2D4106 G2 • HP D2D4112 G2 NOTE: If you replace a P212 card in an HP D2D4106/4112, you must also add the RAID 6 license for the new card, as described in the relevant sections below.
P212 card failures are likely to occur only during power down or power up. Failure means that the P212 card is unable to mount the RAID array. Status messages on the Web Management Interface will advise that: • Summary page: RAID catastrophically failed • Storage—RAID page (HP D2D4106/4112): RAID device is not available. Any issues with logical units on this page also indicate a problem.
Figure 31 Inserting a P212 card into an HP D2D4106/4112 Figure 32 Inserting a P212 card into an HP D2D2502/2504 3. 4. 5. 6. 36 Reconnect the card to the existing BBWC cable. (If preferred, replace the BBWC cable with the one supplied with the replacement card.) Check that the P212 controller is seated properly and the cable to the BBWC is secure. Replace the PCI cage and cover, as described in the appropriate HP ProLiant Maintenance and Service guide, and power on the HP D2D Backup System.
7 The HP SmartArray P400 RAID controller (D2D4004/4009/2500 G1) Overview The following HP D2D Backup Systems use the HP SmartArray P400 RAID controller fitted with 512 MB RAM and one BBWC (battery backed write cache). • HP StoreOnce D2D4004 and D2D4009 G1 • HP StoreOnce D2D2500 series (HP D2D2502/3/4) G1 IMPORTANT: The HP D2D4112 G1 Backup System uses the HP SmartArray P800 RAID controller and has two RAID batteries. It is described in The HP SmartArray P800 RAID Controller (page 40).
P400 controller failure Identifying a P400 card failure P400 card failures are likely to occur only during power down or power up. Failure means that the P400 card is unable to mount the RAID array.
Figure 36 Inserting a P400 card 4. 5. Reconnect the card to the existing BBWC cable. Do not use the cable supplied with the replacement card. It is not long enough to connect to the BBWC. Replace the PCI cage and cover, as described in the appropriate HP ProLiant Maintenance and Service guide, and power on the HP D2D Backup System.
8 The HP SmartArray P800 RAID controller (HP D2D4112 G1 only) Overview The HP StoreOnce D2D4112 G1 Backup System uses the HP SmartArray P800 RAID controller fitted with 512 MB RAM and two BBWCs (battery backed write cache). IMPORTANT: The HP D2D4004, 4009 and 2500 Series G1 Backup Systems use the HP SmartArray P400 RAID controller and have one RAID battery. They are described in The HP SmartArray P400 RAID Controller (page 37).
Replacing the HP Smart Array P800 controller For detailed instructions on replacing the P800 controller, refer to “HP Smart Arrays for HP ProLiant Servers User Guide”. The replacement P800 controller is supplied without the BBWC batteries. The BBWCs must be removed from the failed board and installed on the replacement board. Instructions for doing this are also provided in the user guide. NOTE: There are ten LEDs on the P800 controller card that provide diagnostic information when the unit is powered on.
Support and other resources Related documentation In addition to this guide, the following documents provide related information: • ‘Start here' poster for an overview of the HP D2D (available in English, French, German and Japanese) • HP D2D Backup System user guide • HP D2D Backup System concepts guide • HP D2D Backup System installation and configuration guide • HP Smart Arrays for HP ProLiant user guide • HP ProLiant DL370 G6 Maintenance and Service guides • HP ProLiant DL180 G6 and DL160 G
HP technical support For worldwide technical support information, see the HP support website: http://www.hp.com/support Before contacting HP, collect the following information: • Product model names and numbers • Technical support registration number (if applicable) • Product serial numbers • Error messages • Operating system type and revision level • Detailed questions Customer self repair HP customer self repair (CSR) programs allow you to repair your HP product.